|APY||ACCOUNT TYPE||ACCOUNT NAME|
|1.35%||1-year CD||12 Month Online CD|
|1.65%||3-year CD||36 Month Online CD|
1.85% - Synchrony Bank 36 Month CD
PurePoint Financial is dedicated to deposit accounts, and it currently offers some of the highest savings account rates and CD rates in the country. According to its inaugural press release, PurePoint was founded, in light of a very poor savings rate in the United States, for the sake of committed savers. For this reason, the institution currently limits its banking product offerings to savings accounts and Certificates of Deposits (CDs). In addition to funding their personal deposit accounts via mobile deposit, check, or wire transfers, consumers can easily link their PurePoint accounts to external bank accounts. PurePoint’s CD terms range from 12 to 36 months. At the time of writing, if the CD is funded within 10 days after successfully applying to open the account, the interest rate is guaranteed to be the best rate offered within that same period.
PurePoint Financial is a division of MUFG Union Bank, N.A., itself a subsidiary of Mitsubishi UFJ Financial Group (MUFG), the fifth-largest financial group in the world as of this writing. Founded in 2017 and headquartered in New York, NY, PurePoint Financial is a hybrid digital bank. Like an online bank, it offers its customers convenient and secure access to their accounts through intuitive online and mobile banking options. However, somewhat like a traditional brick-and-mortar bank, PurePoint offers in-person service and advice through its “Financial Centers” in select markets across the United States. Although these Financial Centers do not provide cash deposits or withdrawals, customers can open accounts and update account information with the help of PurePoint’s trained customer service personnel at these Financial Centers.
Just opened an account with Pure Point Financial after doing some research because I had not heard of them before. They are FDIC insured by a parent company. I verified that the parent company was FDIC insured and then asked the parent company if they were affiliated with Pure Point and got confirmation. Then I called Pure Point to ask a customer rep some questions about their deposit and withdrawal policies. The rep was clear, articulate, able to provide the answers that I needed, and came across as wanting to help me out. Setting up an account online was clear and straightforward. I had a very different experience with Popular Direct, another online bank that I had no prior experience with. Had trouble setting up an account with Popular Direct because the website, customer rep, and floor supervisor all had different instructions for coming up with a user ID and the Popular Direct customer rep seemed annoyed at my questions. My initial experience with Popular scared me off and sent me running to Pure Point. Experience with Pure Point vs Popular Direct was night and day! We'll see how things go with Pure Point as I continue my relationship with them. So far they are doing a great job of presenting themselves well and setting up credibility for further positive interactions. I will update if my experience differs from my initial very positive experience!
I also opened a savings account a few days ago and ACH accounts verified within a day and initial deposit transfer took place the next day. I'm impressed. Don't have to mail anything in. Everything done on line. I'm sure that will reduce the 1.25 % soon. Popular direct did that they had a 1.26 and after a few months went down to 1.15% Oh well.
I opened the online savings product earlier today, and have to say that I was impressed by the speed and simplicity of the process. I had the account open and funded within about 10 minutes. I think they get what it means to be an online bank.
One of the nice features of this account is the ability to link to an external account instantly (if your external bank supports it) and to start earning interest the day the account is opened. Many banks require trial deposits which can take up to a few days to complete and then up to another few days to fund. With this product, as soon as I linked my external account, I was able to initiate the transfer all in day one. I understand the funds will take 4 days to clear, but in the meantime I will be earning what is currently one of the most competitive insured savings rates out there (1.24%).
I also called the customer service department to see how long it would take to get a live person, and there was very little delay. With some online banks (I have a few of them) it seems you have to sit on hold for several minutes before an agent is available. Furthermore, the agent was helpful and was able to accommodate my request to cycle my statement at the end of each month.
I still need to test the external transfer process once the funds in my account have cleared. The best banks will transfer your funds in one day to an external account (i.e. if I transfer on Monday, the funds will be in my account on Tuesday), so stay tuned for that...
In the meantime, this appears to be a great online bank with a professional, intuitive interface that is easy to navigate along with good customer service and a great interest rate.
opened a savings account and received an email that the transfer of funds was initiated at 12:27 pm on 2/28. thought all went smoothly as the funds showed in the account. then before going to bed, checked email and discovered that a 2nd transfer, that we did not authorize, was initiated at 9:07 pm for the exact same amount. our account now shows double the money it should, and the account from which the money was funded (pnc) is going to be overdrawn. unfortunately, customer service will not be available until 8 am.
it is now 3/1. i have been on the phone this morning for 4 hrs. over and over, i was told (by scott m) that we initiated a 2nd transfer request at 9:07 pm. however, during a 3-way call with pnc and purepoint rep heather, the pnc rep stated that 2 duplicate transactions were sent by purepoint to them at 6:36.17. finally, after 3 hrs and 45 minutes, the call was escalated. in the end, absolutely nothing can be done to stop the duplicate pending transaction. supervisor martena promised that purepoint will reject the 2nd transaction when it comes back to them tomorrow and they will pay all insufficient fund fees to pnc.
and the saga continues. it is now 5:30 pm and i just got a call from adam w the managing director of client services for purepoint. finally an apology and an admission of fault! he said they had identified the problem--a systematic error that he claims has never happened before in the 100s of accounts they have previously opened. interestingly, he thought the duplicate transaction had been put on hold and i had to inform him that it was still pending and that it was going to go through with insufficient funds. stay tuned to see if this mess is finally resolved.
this will be my last post. purepoint was to reject the duplicate transaction when it came to them on the morning of 3/2. i received a call that this did take place. it did not! it is still unclear to me exactly what happened, but i believe they accepted the transaction and then wired the money back to pnc. this action then set off a whole other chain of events that affected a cd which had simultaneously been opened at purepoint. so on march 3 (a friday) at around 8-8:30 pm there was another 3-way call with managers at pnc and purepoint. i now need to reapply for the purepoint cd as that money ended up back at pnc too.
i have got to hand it to purepoint for their customer service. i have the personal phone no. of a manager and he wants this to end as much as i. they however are unwilling to accept fault. i was repeatedly told that i had made the 2 transfers. then after the 1st 3-way call with pnc, i got a call saying that purepoint's IT people had found a systematic error. but the next day, it was back to i had made the duplicate transfers.
word of warning: do not open a purepoint savings account and a cd simultaneously unless you have online banking set up at your bank. i did not. i had 2 purepoint applications open, one for the cd and one for the savings account and that is where i believe the problem began.
and one final word of advice to scott m, the 1st customer service rep to whom i spoke. never ever say to a woman, "this is a joint account, would you prefer i speak to your husband."
update: 1 wk later, i received a much appreciated handwritten apology from Pierre Habis, President of Purepoint.
|FDIC Certificate #||22826|
|Return on Assets - YTD||0.79%|
|Return on Equity - YTD||5.67%|
|Annual Interest Income||$1.68B|
|Assets and Liabilities|
|Assets||Q2 2017vs Q2 2016||$116.7B$116B|
|Loans||Q2 2017vs Q2 2016||$76.35B$78.64B|
|Deposits||Q2 2017vs Q2 2016||$86.96B$83.34B|
|Equity Capital||Q2 2017vs Q2 2016||$16.49B$15.94B|
|Loan Loss Allowance||Q2 2017vs Q2 2016||$476.6MM$714.2MM|
|Unbacked Noncurrent Loans||Q2 2017vs Q2 2016||$547.9MM$786.0MM|
|Real Estate Owned||Q2 2017vs Q2 2016||$1.7MM$88.9MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|OTHER TIERS: 0.25% → Up to $10k|
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|1.65%||$10k||-||36 Month Online CD|
|1.50%||$10k||-||24 Month Online CD|
|1.45%||$10k||-||18 Month Online CD|
|1.35%||$10k||-||12 Month Online CD|
PurePoint Financial is an Internet only bank and does not have branch locations. Its headquarters is located at 1251 Avenue of the Americas - New York, NY 10020-1104