Red Rocks Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
2.40%	4-year CD	48 Month Share Certificate 2.65% - Barclays 48 Month Online CD
2.50%	5-year CD	60 Month Share Certificate 3.00% - Barclays 60 Month Online CD
2.00%	1-year CD	12 Month Share Certificate 2.30% - Ally Bank High Yield 12-Month CD

View all Red Rocks Credit Union rates »

Overview / Commentary

www.redrocks.org

303-471-7625

9325 Dorchester St Suite 200
Highlands Ranch, CO 80129

Red Rocks Credit Union is headquartered in Littleton and is the 13^th largest credit union in the state of Colorado. It is also the 791^st largest credit union in the nation. It was established in 1979 and as of March of 2018, it had grown to 55 employees and 17,430 members at 3 locations. Red Rocks Credit Union's CD rates are 2X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership is open to anyone through joining the Consumers United Association ($5 membership fee). Membership is also open to those who live or work in Jefferson, Arapahoe, or Douglas Counties in Colorado and to employees of Lockheed Martin.
See current membership details

It's Doable But Difficult

Posted by: Gingerdusty | Sep 26, 2017

It was difficult to open a CD, but with perseverance, I made it through the process. Initially the online chat representatives told me all I needed to open a CD was my Driver's License and a check. When I arrived at the branch office, I learned a credit check needed to be run. Then I had to go back home and unfreeze one of the credit reporting agencies for $10.
I then filled out an online application as advised and waited for the credit check and application review and approval. That was on a Friday and Monday I called to inquire about the status. It was still under review. On Tuesday I called again and learned it was still being reviewed, but a representative would call me in a minute of two, which she did. Working with her, we got everything squared away although I had to take the initiative to list a beneficiary. So it was an arduous process caused mostly be the requirement for a credit check which seems silly since I am loaning the credit union money, not vice versa. Someplace during the application process I believe I read that CD's can only be opened by Colorado residents. This should be mentioned on the CD rate page or somewhere more prominently. The web system is difficult and clunky. When going through the process, I had to register with ID and password to even receive an email from the representative. Then when I tried my first login as a new member, a PIN was needed which was never given to me. Whew, I'm tired just writing about the process.

Comment

1

Appallingly Bad

Posted by: sjh13 | Jul 7, 2018

They never pick up the phone, ever. I've actually timed it, and after 50 minutes hold time (during which ironically the recording says "at Red Rocks, customer experience matters" (I'm not making this up!) I finally gave up and hung up.

What you get when someone DOES answer, is NOT Red Rocks, but a "call center" which is actually some sort of shared branch. This "call center" will not admit to being a call center, but they hem and haw and even flat out lie, saying they ARE Red Rocks, but they are not. The cannot help you with anything, but merely pass on messages.

They gave me endless trouble when at CD maturity I told them to close my CD and put the money into my share account. They did NOT comply. They rolled my CD into a very low rate CD. They "misunderstood" my request for over 3 days, (and over 4 emails total) until I left a message online (because I could not get through on the phone) that I would be filing a formal complaint with the NCUA as well as calling my attorney if they did not release my money from the matured CD immediately. Only then, did they comply with my (written) request.

They are, without a doubt, the most abominable Credit Union I have ever done business with, and at this point, I am tempted to actually withdraw all my other funds, rather than deal with them any longer. I'd even be willing to take the hit on interest, which would be considerable, to never have to deal with Red Rocks ever again.

Just to clarify, I even sent them a copy of the original opening documents for the CD, which clearly states I had chosen NON renewal of the CD upon maturity, at the time I opened it. This was completely ignored.

And I was told I had to visit a branch to close the CD (this was told to me by the "call center."

Alternately I was told I had to "Phone In to give instructions in order to close the CD" this was an email I received from a rep with whom I'd been emailing for several days, trying to get my money.

However, over the 5 years I've been banking here, I've NEVER actually succeeded in speaking to anyone on the phone. They simply do not pick up.

Finally, a rep emailed me (still no phone call, regardless of my repeated requests to have a supervisor call me) told me there had been a "miscommunication" No kidding. But how can a clearly worded request such as "upon maturity please close my CD and transfer my money into my share account" possibly be misunderstood?

I wouldn't open another CD here, if they offered double the rate of other CU's....they are THAT bad.

Comment

1

Definitely Won't Deal With Folks Outside Of CO.

Posted by: cbr6861 | Aug 29, 2017

Tried to open an account with them as I am a member of the Consumers United Association which was an option for membership. Apparently thats not enough. Spoke with CSR and was told they were not allowed to open accounts to folks out of state as they are a "Credit Union"? huh! Thats a new one. I commend the board members for their savvy business decisions in attracting more customers. Of course, there is no information on the website mentioning any of this.

Comment

1

Customer Service Is Beyond Bad

Posted by: Nathan Hart | Jan 5, 2017

Wow, awful customer service - took me 5 people and 45 minutes to finally get somebody to help me resolve fraudulent charges on my debit card. When I did reach the person, it was a 5 minute conversation to get things fixed. I asked about it and got some excuses about shared CU customer service and them being short staffed and that they are switching systems.

The last time I had issues with my account (different issues) was about a year ago and at that time the customer service was also terrible. I thought maybe it was a one time thing, but apparently this is there new business model.

After almost 20 years with this credit union - I am switching to a different credit union that can quickly resolve problems instead of just giving me more headaches. If you are considering this credit union - I would read other reviews and chose a different option.

Comment

3

Sorry,But This C.Union Is Almost Impossible To Do Business With.

Posted by: creditunion | Oct 7, 2012

They have a charge for everything. You must talk to them over the phone only. I will not give my personal information over the phone so no reason to do anything with them. Don't be fooled. Leave them alone.

Comment

6

Health

A

Data as of Q1 2018

Learn why bank health matters

Health Grade Components

Overall
NCUA #	68560
Year Chartered	1979
Employees	55
Primary Regulator

Profit Margin
Return on Assets - YTD	0.4%
Return on Equity - YTD	4.43%
Annual Interest Income	$3.1MM

Assets and Liabilities
Assets	Q1 2018vs Q1 2017	$309.4MM$278.2MM
Loans	Q1 2018vs Q1 2017	$256.7MM$219.1MM
Deposits	Q1 2018vs Q1 2017	$279.3MM$250.9MM
Equity Capital	Q1 2018vs Q1 2017	$27.8MM$25.8MM
Loan Loss Allowance	Q1 2018vs Q1 2017	$1.4MM$1.1MM
Unbacked Noncurrent Loans	Q1 2018vs Q1 2017	$547.00K$937.00K
Real Estate Owned	Q1 2018vs Q1 2017	$0$0

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