|APY||ACCOUNT TYPE||ACCOUNT NAME|
|2.42%||4-year CD||48 Month Share Certificate|
|2.52%||5-year CD||60 Month Share Certificate|
2.35% - Ally Bank High Yield 5 Year CD
|1.75%||1-year CD||12 Month Share Certificate|
1.60% - Ally Bank No Penalty 11-Month CD
Red Rocks Credit Union is headquartered in Littleton and is the 13th largest credit union in the state of Colorado. It is also the 790th largest credit union in the nation. It was established in 1979 and as of September of 2017, it had grown to 53 employees and 18,285 members at 3 locations. Red Rocks Credit Union's CD rates are 94% higher than the national average, and it has an A health rating.
Membership is open to anyone through joining the Consumers United Association ($5 membership fee). Membership is also open to those who live or work in Jefferson, Arapahoe, or Douglas Counties in Colorado and to employees of Lockheed Martin.
See current membership details
It was difficult to open a CD, but with perseverance, I made it through the process. Initially the online chat representatives told me all I needed to open a CD was my Driver's License and a check. When I arrived at the branch office, I learned a credit check needed to be run. Then I had to go back home and unfreeze one of the credit reporting agencies for $10.
I then filled out an online application as advised and waited for the credit check and application review and approval. That was on a Friday and Monday I called to inquire about the status. It was still under review. On Tuesday I called again and learned it was still being reviewed, but a representative would call me in a minute of two, which she did. Working with her, we got everything squared away although I had to take the initiative to list a beneficiary. So it was an arduous process caused mostly be the requirement for a credit check which seems silly since I am loaning the credit union money, not vice versa. Someplace during the application process I believe I read that CD's can only be opened by Colorado residents. This should be mentioned on the CD rate page or somewhere more prominently. The web system is difficult and clunky. When going through the process, I had to register with ID and password to even receive an email from the representative. Then when I tried my first login as a new member, a PIN was needed which was never given to me. Whew, I'm tired just writing about the process.
Tried to open an account with them as I am a member of the Consumers United Association which was an option for membership. Apparently thats not enough. Spoke with CSR and was told they were not allowed to open accounts to folks out of state as they are a "Credit Union"? huh! Thats a new one. I commend the board members for their savvy business decisions in attracting more customers. Of course, there is no information on the website mentioning any of this.
Wow, awful customer service - took me 5 people and 45 minutes to finally get somebody to help me resolve fraudulent charges on my debit card. When I did reach the person, it was a 5 minute conversation to get things fixed. I asked about it and got some excuses about shared CU customer service and them being short staffed and that they are switching systems.
The last time I had issues with my account (different issues) was about a year ago and at that time the customer service was also terrible. I thought maybe it was a one time thing, but apparently this is there new business model.
After almost 20 years with this credit union - I am switching to a different credit union that can quickly resolve problems instead of just giving me more headaches. If you are considering this credit union - I would read other reviews and chose a different option.
They have a charge for everything. You must talk to them over the phone only. I will not give my personal information over the phone so no reason to do anything with them. Don't be fooled. Leave them alone.
|Return on Assets - YTD||0.35%|
|Return on Equity - YTD||3.84%|
|Annual Interest Income||$8.6MM|
|Assets and Liabilities|
|Assets||Q3 2017vs Q3 2016||$298.4MM$265.2MM|
|Loans||Q3 2017vs Q3 2016||$247.6MM$206.1MM|
|Deposits||Q3 2017vs Q3 2016||$270.1MM$238.3MM|
|Equity Capital||Q3 2017vs Q3 2016||$26.3MM$25.2MM|
|Loan Loss Allowance||Q3 2017vs Q3 2016||$1.4MM$955.00K|
|Unbacked Noncurrent Loans||Q3 2017vs Q3 2016||$1.2MM$1.1MM|
|Real Estate Owned||Q3 2017vs Q3 2016||$0$0|
Always verify rates and promotions with the bank or credit union. We are not Red Rocks Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|0.35%*||$100k*||-||High Yield Savings|
|OTHER TIERS: 0.15% → $5k - $25k | 0.20% → $25k - $50k | 0.25% → $50k - $100k|
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|2.52%*||$100k*||-||60 Month Share Certificate|
|OTHER TIERS: 2.12% → $5k - $25k | 2.37% → $25k - $100k|
|2.42%*||$100k*||-||48 Month Share Certificate|
|OTHER TIERS: 2.02% → $5k - $25k | 2.27% → $25k - $100k|
|2.00%*||$100k*||-||24 Month Share Certificate|
|OTHER TIERS: 1.00% → $5k - $10k | 1.50% → $10k - $50k | 1.75% → $50k - $100k|
|1.75%*||$100k*||-||12 Month Share Certificate|
|OTHER TIERS: 0.60% → $1k - $10k | 1.25% → $10k - $50k | 1.50% → $50k - $100k|
|1.51%||$5k||-||36 Month Share Certificate|
|Red Rocks Credit Union Locations|
|Branch Office||12257 S Wadsworth Blvd||Littleton, CO 80125-8504|
|Branch Office||9332 Dorchester St||Highlands Ranch, CO 80129|
|Branch Office||8195 Southpark Ln||Littleton, CO 80120-4520|