Resource One Credit Union is headquartered in Dallas and is the 49th largest credit union in the state of Texas. It is also the 561st largest credit union in the nation. It was established in 1936 and as of March of 2019, it had grown to 159 employees and 64,386 members at 11 locations. Resource One Credit Union has a B+ health rating.
Membership in Resource One Credit Union is open to anyone who lives or works in Dallas or Northwest Harris (Houston) Counties (Texas) or within a 10-mile radius of the Carrollton branch. Membership is also open to employees of Select Employee Groups (listed in the online membership application).
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I have had had a checking and savings account with Resource One for about 8 years now, since my sophomore year of high school and have nothing but great things to say about it. Over those years I have been a klutz and lost my card numerous times. There is never any long wait, hesitation or confusion with issuing me a new card. Not only that, but there is no fees or requirements for having an account, and when opening the checking and savings accounts I was only asked to put $25 into each-very cheap compared to most! The only issue I am faced with is that there aren't very many locations at all around me, so I have to do all my communication over the phone, luckily it has always been a breeze. I highly recommend this credit union to anybody looking for great service and a genuine experience, especially for the younger crowd.
Nobody ever says anything about the costs to transfer between accounts and more, which are probably listed in the fine print somewhere....but rest assured, it's going to cost you. As if that's not bad enough, its like the left hand doesn't know what the right hand is doing. It' disturbing to get a different story every time you call or no follow-up. Guess who will pay for that? I don't have time to babysit the bank. The last straw occurred most recently, when approved for an auto loan based on good credit but forced to have auto draft. Since they don't care if I take my business elsewhere, I'll be refinancing soon, closing down all accounts AND applying for a mortgage next year elsewhere.
Resource1 is by far the worst credit union I have had. I cancelled my accounts with them, it just wasn't worth having them. I had recurring transfers to my Resource1 account, had it cancelled and sent them notification of cancellation and withdrawal of my account balance. All for the month of August. I received the check in the month of September, I get a letter in the mail stating I owe them $25 dollars because apparently I cancelled a transfer and had the funds returned to me. But what's funny is I cancelled the transfer for the month of September. Now tell me how that adds up. The check they sent me was dated Sept 14, the transfer I cancelled was for sept 17. Poor accounting in my opinion.
I've been with various credit unions over the years and many moves and Resource One is by far and away the worst. I've had probably five or six straight-up arguments with staff and management before about nonsense issues that could be easily resolved. I could sit here and list things and sound mean, or you could never ever bank with these peope. Unless you want higher rates, hidden fees, terrible service, mobile bugs, disinformation, and limited locations. Just wishing someone had told me this years ago too.
Their “services” are slow and misleading. Every time I visited a branch I was “greeted” by angry and unattentive tellers. They regularly made deposit and withdraw amount mistakes which they would fix in a very unprofessional manner in order to hide the mistake.their mobile services including deposits and requests to activate service take 10-15 business days and upon confrontation about this very poor service the the manger placed the blame on my shoulders for using the mobile services. I would strongly recommend banking elsewhere.
Resource One took over our credit union (in Carrollton, TX) at the beginning of the year. We had opened a savings account with the previous credit union when we were looking at taking a car loan. Apparently when Resource One took over the account they started assessing inactivity and low account balance fees of $10 per month. There is nothing left in the account now and they have closed it, after they took all my money. They said they sent out new terms and conditions. Don't remember seeing that. Ridiculous that they can basically take all the money out of your savings, just because the want too, and leave you with nothing. I will NOT be using Resource One EVER. Avoid Resource One!
|Return on Assets - YTD||0.32%|
|Return on Equity - YTD||3.07%|
|Annual Interest Income||$5.8MM|
|Assets and Liabilities|
|Assets||Q1 2019vs Q1 2018||$511.5MM$501.7MM|
|Loans||Q1 2019vs Q1 2018||$417.7MM$399.9MM|
|Deposits||Q1 2019vs Q1 2018||$455.8MM$447.7MM|
|Equity Capital||Q1 2019vs Q1 2018||$51.5MM$49.4MM|
|Loan Loss Allowance||Q1 2019vs Q1 2018||$4.1MM$3.2MM|
|Unbacked Noncurrent Loans||Q1 2019vs Q1 2018||$4.2MM$3.9MM|
|Real Estate Owned||Q1 2019vs Q1 2018||$5.00K$5.00K|
Rates for Resource One Credit Union are currently being reviewed.