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Open an account at Axiom Bank at Walmart in Leesburg, FL. Took in my Trust Account three times because they kept saying they lost it. When we came back this year, I asked if my account was in Trust. They told me "no" but bring it in again and they would make sure this time it was listed. He stated he now knew how to do it, the Branch Manger. What would have happened last year if I died. It was not in to the Trust account? So I went to close my account and when asked why I told them with the Manager right there.No comment or apologize was made. Do to a direct deposit I had to wait to completely close my account. I asked if I could cash a $4.00 Bank check before I closed the account and I was told "no". Again by the Manger. Although working with another cashier, who was very friendly the Manager was right there and made rude comments. WORST BANK EVER TO WORK WITH! Always double check your information with this branch, do not believe what they tell you. Although I had a 200 dollar balance they had locked my ATM card. NEVER HAVE I RECEIVED SUCH BAD SERVICE.
That bank charge me an NSF of $34.00 twice while my husband and I HAD money on the account. Plus a partner tried to wire money to the account which Axiom kept on declining for a week and a half.....WHY??. Than my parner tried to deposit a check which they held for another week and a half and NEVER deposited it to the account .....WHY??. When finaly my partner went to the bank to find out whay happenned to the check since it did not even show as pending on my account . Hold yourself......the bank employee TOLD HIM THAT MY ACCOUNT HAS BEEN ON THE NEGATIF FOR A LONG TIME .....SO THEY COULD NOT CLEAR THE CHECK--- 1) THE ACCOUNT WAS NEVER IN THE NEGATIF 2) IF IT WAS THAT EMPLOYEE DISCLOSED CONFIDENTIAL INFORMATIIN. 3) Someone WAS trying to put MONEY on the account!!! That needs to be closed.
This is the absolute worst banking experience I've ever had. This Bank locks my card constantly 4 places that are already common places I use.
Because I was trying to help the situation thinking maybe the problem was with the debit card I frequently change the debit card...
Which is the biggest hassle in the world because then I have to change all the edit medic payments and free issue the new payment method quite frustrating.... When I go into the branch in person the teller is incredibly rude they hired Amman who looks like he's miserable with his life and won't crack a smile if his life depended on it... And then the manager at this Branch addresses me by my first name which of my culture is very unwelcome she speaks my name loudly and talks about my banking personal information loudly while the bank is inside a Walmart I found this to be highly unprofessional in a breach of my security as I work for the state under law enforcement .... I had just released a fraud alert Lock 3 days ago yesterday I'm out with my family buying them lunch and my card locked again I'm closing my account with this Bank I don't have much experience using things but this is going to be my second year in my career path and I absolutely refuse to allow this bank to handle anymore and to give me any more hassle I wouldn't recommend this thing to anyone in the world it might seem like you're saving money they're going to make you grow gray hair with the crap that they give and their Rude employees - there are few girls that work at the branch that if I was on the way that this Bank operates I would leave cuz I can only imagine the banks ratings would harm their own Professional Profile
Now I know it's okay to go to a bank that might charge a little more or have some sort of monthly fee and at least you know you're getting professionalism and a guaranteed card that you know Works especially since it's your hard-earned money that you're trying to use for daily activity and necessary payments in life - Axiom bank is horrible DONT DO IT !!!!
WALMART replace them please
I was banking with Urban Trust Bank for YEARS when they were bought by Axiom bank. I have been dissatisfied ever since. A couple months ago, my dad went to deposit money into my account, they deposited the money into a closed account...how is that even possible?!?? Some weeks ago, I wanted to deposit a check i received from a deposit down on a house I was renting. With money already in my account to cover it, they told my I must wait 7 days for ANY funds to be available. I asked how much to cash the check instead...$60!!!!!!!!! The rep told me I would be better off going to the bank listed on the check to have it cashed, which i did. It only cost $6 to cash it there!!! But the straw that broke the camel's back happened a couple of days ago..I received my deposit back from a utilities company, once again i went to MY bank to cash it. The check CLEARLY states, valid for 180 days. After waiting 20 minutes, they had the nerve to decline cashing the check stating I waited too long. Instead of calling and clearing the check, they decided it was too late!! The check was 90 days old, WHAT THE FUCK!! So you're gonna tell me when i can spend my fuckin money?!?? I remained calm but i was furious!! i went to the bank listed on the check, and without question, they cashed it. Once my deposit from my 9-5 this week, I will be closing my account and transferring my funds to a black owned bank. FUCK YOU AXIOM!!!!!!!!!!!!!!!
I opened three cds with a now closed MD branch requiring me to deal with FL. offices Received the first last year without much trouble other than the pain in the ass requirement of a notorized letter with copy of drivers license.
Sent the required letter for the next due to mature 06/01/13 by certified mail which was signed for on 4/30.
Received call from branch manager on 5/31 as I had the previous year and just as last year told him to close it and mail a check.
Again received a call from him on 6/05 informing me that they couldn't find the letter. Some BS about since they were in Walmart their mail is sometimes delivered there. Unable to speak at the time I returned called later and spoke with a lady who repeated this dribble about Walmart and mail delivery. THIS WAS A SIGNED FOR CERTIFIED LETTER ADDRESSED TO THE BANK WITH NO MENTION OF WALMART IN THE ADDRESS. I have the signed return receipt. After conveying my frustration and disbelief she said whe would go look for it. After a couple of minutes she returned with the news that the letter had been found and check dispatched per FEDEX.
Having received nothing by 6/12 I called the manager once again. He would call FEDEX for a tracking # and call me. No call followed. I called again 6/13 to be told he would call me back. I then called customer service who called him. He tells customer service he has just emailed me a tracking number.
AS I suspected by the number a quick call to FEDEX revealed it was a bogus number and nothing in their system was addressed to me. I again called. Confronted with this he admits that it wasn't sent by FedEX. He then changes to regular mail with a shipment date of 6/8. His next ploy will likely be lost in the mail. Can't say if this is representative of this bank in general or just this branch but I would be very apprehensive doing business with any bank that this type of behavior can occur.
I gave it one star because I had to. I would put it on a negative scale if possible.
I had money in my account to clear one of two checks trying to go thru one day. They charged me instead NSF fees for BOTH of them. I asked how if I had $120 and a $70 check was trying to clear why would it be NSF - The lady could not read my statement/balance correctly no matter how many times I tried to explain the situation to her. The customer service is TERRIBLE. They have no after hours service, so after 6pm or on the weekend you CANNOT discuss your account - someone is making unauthorized purchases on the weekend or holiday, too bad too sad ! You would think after the Bank of America issue with NSF they would at least make sure their computer system could add. Their ATM do not post any deposits to your account after 6pm or on the weekend, even if cash. They have OLD ATMs as all others (Regions, Chase, Bank of America) have the feed where you can feed in a check or feed in cash. I'm constantly having issues with incorrect charges.
These banks are in WalMart as they are ran just like WalMart - TERRIBLE service, that we dont care if we lose a customer as we think we have hundreds more. Employees would tell you off with no problems. A manager calls you and ask when you are depositing any money as your account was NSF for ONE day!
I find it very odd that I am not the only one seeing issues w/ being charged w/ NSF when I had enough to cover a check!
I RATED 1 STAR BECAUSE ZERO WAS NOT AVAILABLE! THIS BANK IS THE ABSOLUTE WORSE. THE CUSTOMER SERVICE IS POOR AS WELL. THIS BANK WAS FRAUDULENTLY TAKING MONEY FROM MY ACCOUNT. THEY TOOK $60 FROM MY ACCOUNT AND WHEN I WENT TO THE BRANCH MANAGER TO FIX THIS HE REFUSED TO RETURN MY MONEY. I CONTACTED MY ATTORNEY WHO THEN WROTE THEM A LETTER. A MONTH LATER THE PRESIDENT FROM THE BANK WROTE MY ATTORNEY AND ME A LETTER HE NEVER APPOLOGIZED BUT SAID HE WOULD REFUND MY MONEY. WEEKS WENT BY AND THEY DIDN'T RETURN MY MONEY. I HAD TO CONTACT THEM AGAIN ABOUT THE LETTER AND THEY INSTANTLY REFUNDED MY MONEY.
A SERVICE BY MISTAKE CHARGED MY ACCOUNT AND I WENT INTO AN OVERDRAFT. WHEN I CONTACTED THEM, THEY APOLOGIZED AND THEY REFUNDED MY ACCOUNT. BUT THE OVERDRAFT FEE WAS STILL AN ISSUE SINCE I OPT OUT OF OVERDRAFT THEY HAD NO RIGHT TO OVERDRAFT ME. I CONTACTED THE BANK AND THEY SAID THEY WOULD REFUND MY ACCOUNT. THEY NEVER DID. WHEN I CALLED BACK, THEY SAID THIS PARTICULAR COMPANY CAN OVERDRAFT MY ACCOUNT BUT THEY WILL NOT REFUND MY MONEY. UNFAIR? DISGUSTING!
THEY CHARGED ME AN OVERDRAFT FEE WHEN CLEARLY ON MY BANK STATEMENT, I HAD SUFFICENT FUNDS FOR A PURCHASE I MADE. WHEN I CALLED THE BANK THEY WENT TO TRANSFER ME TO MY BRANCH MANAGER WHO REFUSED TO TAKE THE CALL AND SAID THEY WILL CALL ME BACK BUT THEY DIDN'T. AGAIN, I CONTACTED MY ATTORNEY TO RESOLVE THIS ISSUE. I'M CLOSING MY ACCOUNT WITH THEM AFTER MY NEXT PAYCHECK. THEY ARE DISGUSTING THEIVES. MY MONEY IS MY MONEY AND THEY HAVE NO RIGHT TO JUST TAKE IT WITH NO CAUSE. SHAME ON THEM!!! FREE BANKING?? NOT!!! THEY STEAL FROM YOU!!
I was appalled at the black woman in the Lake Wales branch, last month I went in to see about a business account, she told me that I would have to pay a fee, a $20 monthly fee since I was a risk for the bank, however she didn't evden have my information and at that point she wasn't about to get it. She judged me by my appearnace, what I was wearing, I had just gotten through with work, so I was dirty. Why would someone assume that just because I was dirty that I would be a risk and need the forgiveness acct or second chance account, I do have an account at the SunTrust directly across from the Urban Trust Location, looks like they will keep my account afterall!!~~
This bank is theeee worse! I thought it would be convenient because I can go to a local check mart and add money to my card which shows as a credit immediately. That's the ONLY thing that's good about it. The customer service is a NIGHTMARE. They had me on hold so long I forgot who I was calling. 30-60 minutes I swear..several times..but you can't hang up because you will be put on the back of the list for pick up and you might as well wait another day and cross your fingers. They've rejected ACH payments that were due to come out of my acct so the business waiting on their funds have charged me late fees and I am still going around in circles trying to get that straight because Urban Trust Swears they didn't reject it. Just don't do it...Don't go to urban trust bank for ANYTHING. You will be sure to regret it.
I was unlucky enough to have my fannie mae mortgage purchased by Urban Trust Bank. I am one of those homeowners that has never been late on my loan, but of course my home value is upside down. If my loan would have still been a fannie mae loan, I would have been able to modify my loan to a fixed lower rate (HARP program). I asked several Urban Trust customer service folks when the loan was purchased. Servicing of my loan had been sold serveral times prior to this sale. However, nothing in the documents indicated that this sale was any different than the ones int eh past. I promised to send me the documentation, but I never got a response. I asked them that since Urban Trust Bank received federal stimulus dollars, if they would allow the modification for loans that had been eligible for the HARP program. While I received assurances that someone would call me back. That was more than 6 months ago and still silence. So I guess the answer is ..... huh, no. Urban Trust boast that it wants to promote personal wealth. I think this is one way they could do just that without breaking the bank. When are the banks going to step up in the crisis?