| 5 star: | (2) | |
| 4 star: | (1) | |
| 3 star: | (3) | |
| 2 star: | (8) | |
| 1 star: | (51) |
This company is the worst.
They've been our mortgage servicer for the last 5 years.
Terrible website experience, with broken features and poor quality software.
Good luck every getting to talk to a human. The company hides behind broken processes and just looks at their customers as a way to harvest feeds.
Go somewhere else. Whatever Axos offers you isn't worth it.
THE BOLD PRINT GIVETH And the fine print taketh away seems to be this banks advertising mode .
They advertise such high rates so naturally I decided to check them out.
Come to find out a regular CD pays a paltry rate. They want you to take out a savings account and a checking account which requires a high dollar direct deposit. I’m on SSI which is my sole source of income. Mypayments are much lower therefore I’m ineligible. If i were to go ahead and put money in the accounts all I’d be getting is .6 and .51 which isn’t my bag. They should refrain from advertising a high rate when they should bill themselves as something else.
I am selecting a 1 star reviewing bc that is the lowest you can select. I would give a minus rating but that is not an option. The most horrific customer service of nonsense. They confirmed I was getting their promotional savings account rate and come to find out that does not happen 1st month, tried to get a confirmation for the next month and failed again. I tried to get their confirmation in writing, they seem to outsource their customer service reps out of the states and they don't understand what your are asking and just copy and paste responses when you message. Nobody know what they are doing and I will be taking my money somewhere else. Serious waste of time and money.
Axos pays 1.01% not 4.86% unless you agree to hold $5,000 in a checking account at .5% interest AND to have monthly direct deposits of $1500 by the 25th of month AND the list continues. When the rate is listed, these provisions are not attached.
I have tried to set up an external account to transfer and close the account and the function is not working. I am told by their "support" that I must pay a $35 wire fee to get the money earning 1% out.
Fraudulent.
Terrible customer service!!!!
I have a CD that matured there and They have made me jump through hoops to try and withdraw the funds.
First they had me link a an external account only to find out that money can only be added, not withdrawn that way.
Then I asked to have it wired and I would pay the $35 fee.
I keep getting told that the funds will be wired today and then I get another excuse as to why it will be tomorrow.
Meanwhile I am not getting interest during this time period.
I filed a complaint with the FDIC and reported to Regulator Office of Currency today.
I took out a mortgage from AXOS Bank in July of 2024. Initially, the loan officer was responsive, but after the appraisal came in lower than the offered price, they changed the down payment amount without approval. After that, things got even worse: the loan officer became almost non-responsive and did not recognize the site condo as a separate entity, not as a condominium. Having it listed as a condominium meant that I had to pay points to lower the interest rate. To top everything off, during the closing, they showed the paid points were used to decrease the interest rate by 0.125, although I was quoted a reduction of the interest rate by 0.375 two weeks before the closing. I would have accepted the slightly higher interest rate if they had offered it to me. I asked for the closing documents to be amended if the 0.125 decrease is not correct, but they did not do it, so I guess keeping me in the dark worked to get more money.
I gave them two stars because they did not charge me origination fees, and I closed on time.
I would not recommend AXOS to anyone buying a home in Michigan.
This is a horrible little bank. I opened a checking account to receive the $100/month bonus for 5 months with a direct deposit, so I had part of my paycheck deposited into this account. First, transferring funds to an external account is an involved process every single time, like linking the bank account for the first time all over again. Then, after 1 transfer, this horrible little bank said they could not verify that I was the owner and that I would need to send in a message a PICTURE of a PHYSICAL copy of a bank statement or a voided check to verify that I am the owner of the external account. Who has either of those anymore?? To make matters worse, I'm out of town and can't get either of those right now. So then I tried to transfer funds to 3 other banks. Axos removed my other linked bank accounts and would not let any of my money transfer. My money is stuck in this horrible bank, and I cannot access it. They use unreliable technology that no other bank uses to verify that I'm the owner of my accounts, so I no longer can even access my money! I've had accounts with so many other bigs, big and small, and have never had problems like this. Do NOT open an account with Axos!!!!
My full SSN was sent in an encrypted PDF to an unverified email address that is not mine. I tried to notify their compliance department, have left several messages, and haven't received any follow-up from any one in their compliance department. I reached out to senior executives on many channels. Most messages have been ignored. One reply promised that the application would be deleted from their system but I've never heard from them again and that email address continues to receive follow-up about that application.
Having opened a small biz account with Axos Bank fully online, I expected a couple of hiccups but NOTHING quite like the level of disappointing customer service I have experienced!
Aside from messing up my address for months, I still have not received the starter checks promised when I opened the account over 6 months ago. In fact, they claim they attempted to mail the first box out, yet I never received it and there was no confirmation it was returned undeliverable.
Aside from that, the only way to submit a bank wire transfer is through secure message on their website. Unless you click a fairly unnoticeable greyed out button to upload the attachment after selecting it you will send dozens of messages without your attachment actually included even though it appears it has been. On top of that, if you are submitting an important transfer and they reject it for any multiple number of reasons, they don't even call to notify you, you can only find out by logging in to your bank account and viewing the secure messages.
They like to keep reminding me how they were rated in by Forbes though.....it's sad how low Forbes standards must be sinking these days to include a company like this one! After 6 months I am still having issues with accessing MY money....liquidity I NEED to run my business.
STAY AWAY from this nightmare of a bank at all costs...when it comes to managing your money, you need a banker not a surferboy!
Axos Bank stole my entire retirement account, over $500k. I transferred my funds via ACH from another Bank. 2 weeks later, they debited my account THREE times for the total amount of my retirement account, overdrawn my account by $250k & When I called to point out error they closed my account.
I am frantic.
I've reported elder abuse. I've filed complaints with every government agency known to man & there is no help available. Axos literally stole my money. Admitted tat it was a banking error in writing & on a recorded line & now refuses to return my money! How can this be?!
Suspends my debit card and doesn’t send emails to me. Limits my withdrawals of MY MONEY daily. Fraud department is just that. A Fraud. Customer service is a hired department also and they can’t talk to fraud who cannot talk to the bank who apparently talks to no one. The WORST BANK IN MY WORLD FOR SURE. If I could give them a negative rating I would but instead I complained to The OCC and have a case ongoing against this bank from Hell. Oh, the app is worthless. Can’t change addresses and won’t accept a phone number their IT people didn’t allow for. Ie foreign phone numbers won’t be allowed.
I am so sick of this bank that once my auto pay stuff is moved, I will drop them like toxic waste: Appropriately and posted with warning labels.
Oh BTW Axos has a great AI service to respond to these. Here it is now:
Recently transferred some money into Axos bank, after being dormant for a while. Transferred in more than a week ago, and suffered from the same 5 business-day long hold as everybody else is talking about. I will be moving my money out of here asap. This is much longer than the norm in the banking industry (Chase offers real-time or next-day, some others offer 3-day, but never seen a 5-day).
Every single deposit, either via mobile deposit or ATM, takes up to a WEEK to clear. This is the ONLY bank in America that does this, and I have ZERO idea how the company has stayed in business for as long as it has.
I would NEVER recommend this establishment to ANYBODY. Soon as my most recent check clears? I’m closing my account.
SHAME ON YOU AXOS FOR HOLDING MONEY THAT ISNT YOURS TO HOLD!!!
I have been a customer with Axos since 2021 without issue until recently. I don't know if they are having financial issues or what, but they closed two of my husband's business accounts without notice. When I called to find out why the guy was really nice and said he'd dive into it. Of course, that was just to get me off the phone. What I later received in my secure messaging was their generic message that they have the right to close accounts at any time, without notice.
Ok I moved on. Went and opened my own business account with Chase in anticipation of taking my own business away from them. Only to go and make a transfer between accounts on 3/24 and find out now my business had been closed. Mind you I use my account frequently; auto bill pays, invoice payments attached to this account, mortgage payments, electricity, bills, etc. Again, no reason, just my closing entry check. They didn't even give me an option to pre-close the account so I could transfer the funds. Now I have a large check in the mail that cannot be used for probably 10 days because I'm sure it will take 5 business days to receive and then Chase will put a 4-5 hold on the check instead of me having the opportunity to ACH the funds to myself instead.
Stay away, this bank absolutely does not care about their clients and will close your account with no notice leaving you unable to pay bills or access your own money. Might as well go with a real bank like Chase to start off with. You save nothing by banking with them.
Do not use this bank they stole my Nissan Pathfinder said I didn't make payments for 3 months not true. My bank statement from Wells Fargo show not one missed payments. I have ask them to prove it I've gotten nothing from them. Then when I went on their website account was blocked. So I can't at payment history. They told me my bank statement from another bank was wrong. This Elizabeth Mitchell is a bitch. Customer service sucks. None speak good English can't understand them. Doesn't return call. Rude people I have never seen a bank operate this way. Because of them I lost my vehicle. I'm a veteran and disabled.they didn't care. Do not use this bank they get a F- from me
For one you cannot use your account between the hours of 12 AM and 4 AM, due to maintenance. then I had a very inconvenient experience with access bank.I de posited a check from my employer they then put a hold onto my account five days later they closed my account and I am now waiting for the remaining funds to be sent to my address . DO NOT USE THIS bank ! It is not convenient , Does not accommodate their customers for inconvenience, it lacks communication and it’s unsatisfactory. you’ll be sure to be unsatisfied!
I'm reading all of these poor reviews and I don't understand where they're coming from. The only issue at all that I have with Axos bank is trying to get ahold of their customer service. I HATE these "robots" that try to handle your problem. When I do get through to customer service I have someone with an accent so heavy I can't understand them. Luckily I don't need to contact customer service very often. I use their message center, I always receive a reply within 24 hours and that usually is sufficient for what I need. I get paid early, I don't have any fees to worry about, it's going on 3 years now and I've never had a problem.
I was the sole beneficiary of an account at UFB (through Axos Bank), after the account holder passed away. After several calls and emails, it took Axos 7 days to reply back to me to confirm that they have received my emailed documents and that they require more documents to be mailed in. Other financial institutions that I was the beneficiary of, have contacted me at least within 2 days with instructions
Very few places I'm now finding show that you can only get early deposit on an essential account. So I've been patient for over a month waiting on early deposit to hit while my coworkers are getting paid Wednesday night and I don't see mine until Friday morning. I opened the account joint so my husband can access my check, but I am the only one who received a card. It take days to get any response and I am afraid to attempt to change my rewards to an essential account because I'm in serious need of my paycheck to go to the Dr. Rn.
DO NOT USE THIS BANK. I would leave zero stars if possible. This bank has antiquated technology and does not follow cybersecurity best practices. I have to download, sign, and re-upload a paper form to send an outgoing wire transfer. This goes into a black hole of the "secure message center," which means zero communication back from them to confirm the wire has been processed. It's also not possible to see what messages/files I submitted, so no ability to verify anything went through. Calling customer service means a 20+ minute call only to be told the form wasn't done correctly!
Axis bank is the worst bank for doing any kind of business with online their mobile app is useless we’ve had a long with him for two years and once a year we have a problem always with their app. While processing your payment for your vehicle a ad of theirs will pop up wanting you to give them a rating this caused us to make a duplicate payment which I believe was intentional because it happened a year ago we called them disputed it one of the refund they would not give us the refund they stated it could take 30 days which is ridiculous we went online and did the request for payment reversal through their app and no one should have to wait 30 days for a refund they kept asking us if we wanted to apply that towards the next payment or how we wanted the money we told them repeatedly we wanted the money refunded promptly. This is the worst company to do any online business with. They said they can see 2 payments processing but are unable to do anything and it will take 30 days from when the money clears for them to refund. They do shady business practices. If they want a rating so bad then they should send a email with your payment reciept . Do not do business with them. Look at their reviews.
Tried to open an investment account with AXOS one for us and one for our daughter. We were lucky their customer service and systems are so bad that after many red flags we decided not to move money into the accounts and close them. First their system doesn't work to open a joint account, there is the option but didn't work and they actually admitted it just doesn't work. Their customer service is difficult to reach and every person in customer service has different advice. One support person told us that one account (self directed investments) could be opened as joint while another told us not even to try because it does not work. We wanted to move money from bank in UK to the account in Axos and they gave us the wrong information and luckily the money went back to our UK bank. But for a Internet bank to have a major unresolved issue with their online systems that is already a huge red flag!!
Hold your hats this will be a long one. First and foremost, this is the WORST bank I have ever dealt with. It has ZERO customer service skills and pawns off their customer service to somewhere where they do not speak clear English AND there is a lag most of the time so you hear an echo or it's hard to hear them.
My experience started back when I was getting gas at a local gas station 2 towns over, not even 20 miles. I handed them my card to fuel up and it was promptly declined. NO EMAIL, NO TEXT. ok, So I pull out my credit card and pay that way. Incurring a credit card bill to worry about later.
Later on, I find that they had sent me an email hours later trying to confirm if I had indeed tried to purchase something. It was HOURS later. And because of me not knowing, they froze my card. FROM EVERY TRANSACTION!
I had no knowledge this whole stop payment thing until my ex husband tried to forward me some money via a cash app that was attached to Axos bank, to pay for storage rental we share. It was declined and I didn't even get any notification about that either.
Then I call after I check my bank balance a few days after and see the returned amount, I call AXOS and the woman on there could not understand one word I was saying. I said my ex husband tried to send me money and the payment was lock out and returned and she responded back "Your ex husband was trying to get into your bank account, and you want a new debit card?"
I was like "NO! Do you not understand what I am saying?" She was worthless as a CSR. She should be fired. It was like playing whisper down the lane.
Then I called another day, after I let the card sit frozen so I could make sure no charges were screwed up. I got someone and they said it is now not frozen and you can use the card. I did that night on my way home from work I stopped in MY town, same zip code as my residence and I tried to buy gas. What do you think happened. Yup, no call, no text and card frozen because of Fraud again.
So now I have money in there that is being held captive and they say I can use my card. I don't think so. These people that run this company don't care how people are treated.
Basically this company likes to pawn you off onto another person time and time again. If I'm speaking to the bank they say I need to speak to fraud and back and forth until your so frustrated that you pull your money out due to stupidity and incompetency.
There strategy and solve it all pattern they have is trying to get you to order a new ATM card thinking it will solve all your problems when it will not. I did that once and I still had an issue.
I have started the process to transfer all my funds from this so call institution. They are not worth the headache and time spent on the phone. They were worse that Verizon!
Avoid Axos bank. They decided spending money within the same week of recieving my full retirement fund was somehow fraudulent activety. The whole thing started because I wanted to buy a new pc and had to keep requesting debit limit extensions. The pc vender would take several days to charge and the maximum debit extension was 48hrs after a 24hr wait. You can imagine how well that worked out. So Axos wanted a slew of private documents sent to them with my face. Yet photos of my drivers license with the matching address of the account was not enough for them as proof.
Much longer story short: They paused my account for a week in the middle of bills and many other expenses. Then proceeded to empty my entire account without further explanation. Here I sit weeks later living on a credit card and my savings just somewhere in the wild. Best part is they locked the account completely and now I have no records either. Their support is basically pointless.
Avoid Axis bank. Beyond the worst experience possible.
I have an Axos Invest account with pending withdrawals that have been pending for OVER TWO MONTHS NOW.
The federal jury hearing the case in the Southern District of California awarded Charles Matthew Erhart, the former auditor, $1 million in damages for emotional distress or harm to his reputation and $500,000 for defamatory statements about him.
The jury found that Erhart “reasonably believed” the bank’s conduct included: high deposit risk concentration; giving a misleading response to a subpoena from the Securities and Exchange Commission; failing to disclose subpoenas to the Office of the Comptroller of the Currency, the bank’s regulator, in response to its request; and providing risky loans to criminals or politically exposed people, those who, because of their public positions or relationships, “may present a risk higher than other customers by having access to funds that may be the proceeds of corruption or other illicit activity,” according to bank regulators.
n another recent legal development, Axos agreed last month to pay $14.1 million to settle a securities fraud class action filed against the bank in 2015. That case was brought by the Houston Municipal Employees Pension System and was largely based on Erhart’s allegations.
https://www.yahoo.com/now/auditor-fired-axos-bank-trumps-142432808.html
Do not say I didn't warn you...DO NOT USE!
Dealing with this bank is like the Nathan For You rebate episode. INTENTIONALLY IMPOSSIBLE TO ACCESS YOUR YOUR FUNDS. Where do I start? MY mother opened a IRA account about 13 years ago with about $1,000 to get credit on her tax return. In the past 5 or so years she had tried multiple times to call and get this account closed and access her funds. She was given the run around and so the money stayed.
Finally I decided this was the week this account will get closed. $1000 is a $1000 and I refused to just leave it there and have the yearly account fees to eventually dwindle down to zero.
So Im looking at the annual notice they send. Got to say they seem to be intentionally making themselves hard to contact. This account statement HAS NO PHONE NUMBER no contact information. Just the name of the bank and the address in CA.
So I google the telephone number and give it a call. I reach someone that sounds like they are hanging out at home eating potato chips. I tell them we want to close the account. He mumbles eventually that's the retirement department and he will have to transfer me. He says he's going to put me on hold but what it sounds like he does is just set his phone dow. I hear talking in the background and he NEVER COMES BACK ON THE LIN. I eventually hang up.
I try to call back and am unable to get a live person. I leave a message. Keep calling and calling. Its during business hours but nothing is happening. I do this for the better part of an hour.
In the meantime I attempt to create an online account because the phone messages are all saying this is where "so much" can be accomplished. I enter in all my moms info and it says I am UNABLE TO COMPLETE THE ONLINE REGISTRATION and MUST speak with someone via phone to continue. GRRRRR
After about an hour and a half of this I finally get a gentleman that sounds like he is out of the country on the line. Says oh the reason why the online registration couldn't complete was that we need a photo ID of my mom on file. He was me send him pictures via email of my mom holding a picture of her id to an email address (which by the way would be IMPOSSIBLE FOR MANY ELDERLY TO ACCOMPLISH) and is something Ive never had to do with any of my online only accounts like I have with Ally.
He has me on hold as he "processes" it and HANGS UP ON ME INTENTIONALLY.
I call back and get another lady that is the most helpful. She processes the photo and says the real reason I can't create and online account is they have no email on file? That she needs to update this and we should be good to create and online account and once we have an online account we should be able to request an account closure.
She processes that YET I AM STILL UNABLE TO COMPLETE MY ONLINE REGISTRATION. It pauses on the second page on the registration where it has you accept their privacy practices. It says "must enter email" but there is not place on the page to enter an email. She says give it an hour and try again.
I say, "so are you telling me the only way a person can access their accounts with this bank account is not by phone, NOT by MAIL, not in person, BUT ONLY ONLINE?!? Is there not other way I can close this account?"
She says yes. Online is the only way. Not by mail form, Not by phone. I say what if a person isn't able to jump through these hoops? They just can't get their money? She says yes.
So eventually and for no reason for the delay, I am able to complete the registration and email a secure message about closing the account .
They get back to me in 2 days later and say that I need to complete this withdrawal form, attach it to a reply only to this conversation, and they can withdraw the funds...BUT THE FORM NEEDS TO BE NOTARIZED FIRST?!? ridiculous. Never have a needed a notarized form for an IRA withdrawal.
So I try to attach the form to the reply that I am apparently REQUIRED TO DO to process the request. (and ONLY to this specific conversation in the mailbox). The process is not intuitive and INTENTIONALLY RIDICULOUSLY DIFFICULT to do. There is no attach emblem. I have have to scout around. Say something wasn't helpful...and then the reply and attach option pops up. Trust me on this. Either this banks process sucks that much organically and unintentionally and you shouldn't deal with them or, as it seems to me, they intentionally make account closings and withdrawals impossible to do. And you shouldn't deal with them.
So we attach the form without the notary and say there shouldn't have to be one because if you read the form even the form says that's only needed of there is account changes requested in addition to withdrawal request.
Days later I get a message that says it had been processed and we DID just get the check.
So, If you want to go through something like this when the time comes to service your account have at it. But I cannot image the people that really need the money and have their life savings with this account dealing with this nonsense.
very bad bank , bad communication, bad service, waste of time
I applied for small business account and submitted all the required documents , all the verifications completed by the bank , then I got a massage that my application is declined because documents not received. they are not saying what document is missing and they didn't ask for additional documents or ask for the missing document, they simply declined the application and ask me to apply again. I said , No way
Today is two days before I am supposed to receive my direct deposit. It should be in Axos hands but nothings as of yet.
Not a surprise. This bank is just one disappointment after another. I'm going back to Chase. There is no way I will ever trust one of these online banks after this fiasco.
Axos Bank/Invest had been one of my favorite banks, up until Feb 2021, now it seems they don’t care about their customers.
I wrote this review back in 2020: "Hands down one of the better banking experiences I've had. Customer service is great and very informative when needed. Bill pay is great. Love the user interface, just an overall great experience and service."
Let's just say, things have gone downhill, heck under the hill at this point. I have had an issue with my account going on 3yrs now and no one can tell me what's going on. I eventually closed the account as much as I hated too, hoping to start from scratch. That didn’t go any better. The closed account is still there, I can access it, but that’s about it.
I opened a new account to replace that account and now, I can't access the account. Its not visible on the portal or in any of the drop down menus to transfer funds to or from.
I'm a patient person and have given them the benefit of the doubt. I've tried to contact them and make them aware of my issue in multiple ways.
I've emailed them directly to both support addresses, have sent secured messages through the bank portal, have posted multiple times on Facebook and Twitter.
Most recently as of Dec. 13th 2022, I received a response after posting to Facebook, I think…anyway, the response stated, that I would hear back from them in 3-5 days, as of today(Feb. 3rd 2023), I have not heard from them and have sent another follow up email like I had done on Jan. 4th 2023.
My most recent thought option to get some attention on my account, was to start a video channel…the year is still early though, so who knows.
I've had to contact customer service 4 times in the week since I opened this account, and I'm officially giving up.
1. I couldn't use the online application form because some coding error was telling me my residential address was a P.O. box. So I called customer service, and apparently there's no way around it except for her to manually enter all of my information. I proceed to have the longest customer service call of my life, but the application goes through. (Also want to note that this is a joint account, and my partner's phone number was not accepted by the system. No reason given, just that the system was claiming the number invalid...)
2. The next day, I am unable to log in with the password I had literally created the day before and had already saved in my browser and used the day before. I had to call customer service AGAIN because the text message verification code to reset my password wasn't working. The agent was helpful, but...
3. On that call, I learned that my birthday was entered incorrectly by customer service the previous day, so I have to message the bank with a photo of my ID. Seriously? I told her my birthday probably 5 times on that call, and she confirmed it back to me. Whatever. I send the photo and they update it.
4. I try to add an external account to transfer money in, go through the whole process verifying it with my other bank and confirming it's me, etc. It seems like smooth sailing. Then, a day after I try to transfer money, I get an email saying my Axos account has been suspended until they receive a photo of a paper bank statement from this other bank. I sent it 3 days ago, and haven't heard anything since.
I just sent a message to customer service to close my account, and I'm interested to see how that process goes. Honestly, I should've given up after the online application failed me. Every step of banking here has been difficult and frustrating. I can't imagine how they keep customers.
Bait and switch. I immediately asked for my direct deposit to be sent here to make to 60 day bonus offer. My first deposit will be 3 days after the 60 day limit. I now scheduled some funds for the axos account so it isn't closed before the first direct deposit. But you can bet I will be spending new years days looking for a new bank.
Hi Folks, Sharing my experience in case it helps you avoid future pain. I signed up for Axos checking and savings, as I had some spare cash and they had some of the best interest rates that I could find. Like most banks, Axos had requirements regarding debit transactions and direct deposit minimums to achieve the max interest rate. My wife and I both signed up for checking and savings accounts with Axos and were directly depositing money into each other's accounts to balance our paycheck contributions. A few months after signing up, I received the following email from [email protected]
Email 1:
"We have noticed transactions in your personal account that appear to be in the name of a third party, . Please be advised that third-party transactions cannot be accepted into your account. Transactions of this nature will need to cease immediately, or we may have to close the account."
The automated email seemed unnecessarily hostile and threatening given I have over $200k in their bank between my accounts and my wife's accounts. As a reasonable human, I called to speak with a customer service rep to see if I could learn more and understand the concern. After an hour on the phone with the customer service rep, I was unable to get a straightforward answer. It was extremely frustrating between the language disconnect and call quality issue likely due to locality differences. The rep was kind enough though and not her fault she works for Axos. The best I could get is since my wife wasn't an "owner" on the account, she's not allowed to direct deposit money into the account. When I conceded to fix the issue and inquired about when "Axos may have to close the account" as it takes a few pay cycles to change direct deposit, the customer service rep couldn't answer how long. She asked me to send a note to the "higher ups" (actual quote from rep) to inquire about a grace period to comply with their demand. I sent the email while on the phone with the customer service rep and received the following response.
Email 2:
"Hello ,
We received your inquiry from the customer service department. At this time there is no exception to this policy. You are receiving funds not in your name on this account. If you receive another deposit, the account will be restricted until the credit is returned to the sender. Further neglect of this policy will result the account to be closed down and the funds will be sent via check to the address on file."
To reiterate, this is because my wife has a % of her paycheck directly depositing funds into my account. I politely thanked Axos customer service and informed them that I will be transferring all $114,960.38 in this specific checking account back to Chase. Additionally, I'll be closing the other accounts with Axos too because I don't need the hassle when there are many other banks with sufficiently similar programs. As much as I dislike Chase, they haven't been hostile or threatening to close my account...yet. Hope this information helps and be careful whom you do business with.
Lastly:
Literally one month after signing up for the Axos high yield savings and checking accounts, the payout amounts changed reduced by ~50% due to a decrease in their maximum balance limits. It makes their service super deceptive seeming. With all of these issue in combination the risk doesn't seem worth the reward.
First, sent a wire to a contractor in NYC, went through okay, no red flags. Days later, received email from Axos using a hostile tone to warn me my account would be closed for suspicious activity. Called customer svc, got no real explanation.
A few weeks later, received a YOUR ACCOUNT WILL BE CANCELED email. No explanation whatsoever. It said, "we will not inform you of the reason and there is no further discussion on the matter..."
Called customer svc. They didn't have any idea, said it *might* be the wire.
Never been treated like this by any other financial institution and I'm 67 years old.
Thought I had found my bank of the future. Shopped around, looked for competitive mortgage loan companies, found them. Had a great loan officer, who was patient, answered questions, on top of things, had me sold. Even sold me on the checking account.
Then the wheels came off. I wasn't important anymore. Among the issues:
1 - A horrible loan processor. I had to ask constantly for updates. Missed the closing date that was established 45 days earlier. Blamed the appraisal company that Axos hired rather than owning it. I kept getting requests for information already provided.
2 - The manager who seemed to understand my frustration but provided little help. Between loan processor and manager, had 10 hours of coverage to get things done, but it crawled along. Made request for concessions (if the appraiser screwed up that you hired, why should I have to pay for it?) Crickets.
3 - Got an option to leave a review. I did, and I laid out very specific cases. Even have the emails to prove everything I said. Even emailed the VP on the survey personally to give additional detail. Crickets.
4 - Web site issues trying to link accounts. They can't duplicate. Okay. Sent screen shots. Said they were working on it. That was 3 weeks ago. Crickets.
5 - Deposits take a minimum of 5 days to clear. New accounts 7. My local bank makes funds available next day in most cases, even with mobile deposit. What is Axos doing with my money for the additional 4 days?
Bottom line...stay away. Use them for leverage at best, I had another mortgage company willing to match their rate but I thought that was dirty to get the best rate up front them only to match with another company, but at this point, I would do it in a heartbeat.
I've had several problems depositing money into my account at this bank. The first time I "mispelled" something on the back of the check, so I had to overnight them the check, which then took 7 days to clear. The second time the check was made out to an alternate form of my legal name; they called this a "third party check," and refused to deposit it. They had no way to resolve this situation, simply telling me to deposit the money someplace else and then transfer it to my account at axos.
The second instance actually forced me to delay the closing on a house, which turned into a major financial disaster, ultimately costing me several tens of thousands of dollars. Also, in the second instance, they didn't bother to call, email, or even message me through their secure app to tell me there was a problem, nor would they try to resolve the issue. They said "our deposit people do not have any way to contact customers."
Each time you ask for a supervisor, they will tell you "there is no-one available, but we will schedule a call back in 48 hours." They always call back when they know you will not answer the phone, such as 2AM your time zone, then claim to have settled the problem.
DO NOT USE THIS BANK.
1. Can't reach customer service for 2 weeks straight. Nobody EVER picks up the phone. EVER!
2. When call, you gets lost in menus, and the system hangs up.
3. Option for "keep your place in line, and be called back" is a LIE. Nobody calls you back EVER.
4. You can't even sign up for online access.
This is just the beginning. I am not going to spend any more time on these f__kers.
Bank should be scorched off the earth, and sued like there is no tomorrow, so they "get a message"!
Totally inept. Seriously, don't bank with these people, you will regret it.
Opened a chat window during business hours on a weekday and the bot told me nobody was online, I needed to call the "customer service" number. Called, selected the call-back option "to retain your place in line and receive a call back when it's your turn." Waited three hours in the middle of the day with no phone call. Called customer service again, waited 90 minutes on hold without speaking to anyone, and was hung up on. This has been the status quo for weeks now.
I've also been trying to get them to stop sending me paper statements for a year and a half now. Docusigned and emailed back the same form three separate times, confirmed receipt, and still receiving paper statements. They claim you can make the selection online, but none of the four browsers I've used to access their site show this option. Really makes you feel great about leaving your money with these people.
On the rare occasion when I've been able to speak to a human they've often been rude and unhelpful.
Seriously, this bank is awful. Bank somewhere else. You can find the same or better rates for any product, and retain your sanity on top of it.
I worked for eight years in a bank in another country and NEVER did I see such an atrocity as what I endured with Axos Bank! That is all I will say because I am sure if I gave details of my experience, they would find ways to retaliate against me! NEVER TRUST AXOS BANK FOR ANYTHING!!! I wish I had found this website before I opened an account with them.
Don't do it. It's a mess of a bank and it's impossible to get mistakes fixed. They asked me to email them the same form three times - to two different email accounts??? It's an online bank - surely there is better solution. I had to call customer service nearly every day for two weeks until the issues were resolved. A customer service agent called me by the wrong name three times (which is not reassuring). I think Axos needs to realize that being an online bank does not justify being absolutely terrible at resolving problems. They have a policy that customers can not speak to anyone but the front line service teams - no managers, no resolution teams, no actual bankers. It's a mistake. When you do hear from specialists, it's totally anonymous and on their (very slow) timeline. The anonymity is fine except when they've made mistakes and you really need them resolved. It's just a very unpleasant and problematic bank. I definitely don't trust them with my money.
I opened an account solely for the 0.60% APY on money market accounts. After having the account for 2 months, without warning it went down to 0.25%. They told me that that just happens and that I needed to get it below $25,000 to get the 0.60% back. I did this (over a few months because they have maximum monthly withdrawals) and no increased APY rate. I messaged them again and they told me that I had to open up a different account now to get that APY rate.
I had the worst experience with customer service. They are not helpful. I feel bad for the employees because I legitimately believe they do not have answers for what this bank is doing to their customers.
Please steer clear of AXOS and it's sister companies.
I've had this account for about 6 months and there was 1 debit I did not recognize - so they cancelled my card rather than investigate it. they continued to send me a form to fill out that did not work. so they recharged the amount to my account! THEN, I never knew if I would get money when I went to the ATM - I would tagged for fraud alert and have to jump through hoops to prove it was me. THE SAME ATM I ALWAYS USE!. Then when I would make on-line purchases using this card it would arbitrarily be denied as potential fraud. i've been embarrassed by this bank long enough. RUN, RUN, RUN!!!!!
I LOVE LOVE LOVE this bank. They don’t even advertise all of their cool features. First you can use any Allpoint Atm at CVS to withdraw and DEPOSIT cash for FREE. Up to $1000 per transaction. NOT per day. Per transaction. So I can move a lot of money for free. The cash is always in my account and available in seconds. They have paper checks, in and out wire transfers, FDIC insured, bill pay, and will increase your daily limits for large transactions upon request. They have tons of banking products and their app is awesome. NO FEES EVER I cannot say enough good things. So happy.
This institution does not accept P2P through billpay. Does anyone know what they will accept for DD? Both reward checking and essential checking require billpay. Was told DD through billpay marked P2P will not count.
I question if Axos is truly even a bank. I’m sure once the OCC, FDIC, and FDCPA regulators audit this place they will be closed. There are too many compliance violations to list. They break nearly all consumer protection servicing standards. Im shocked that’s Axos hasn’t already been served with a class action lawsuit. Short-term manipulative profits with long term legal consequences is a common theme among criminals! STAY AWAY, YOU’VE BEEN WARNED!
I had to jump through hoop after hoop to get the savings account in the trust's name. Then they put a 10 day hold on my ACH transfers. Yes thats right an electronic bank transfer that they took out immediatly and they held my money for 10 days. Then they changed the terms from .61 APY to .25 APY with no notice. Then when I tried to transfer the funds back to my bank and close out the account I found out they have a 5,000.00 per MONTH limit on transfers out. So they have my money HOSTAGE AND A 60,000.00 ACCOUNT BALANCE WILL TAKE ME 12 MONTHS TO GET BACK OUT!!! After 6 phone calls and numerous emails etc. I still can't get my money out!
I applied for a unsecured personal loan on 5-15-2021 online and received a missed called from the personal loan department. I called the number back he left on my voicemail and ask him what credit bureau did they do a hard pull from? He told me that they pulled all 3 credit bureaus which couldn’t be correct, because all lenders have a 1 main credit bureau they pull from. He told me that they do a soft pull through Experian and a hard pull from all 3 credit bureaus. I told him that is impossible, because all personal loan companies just have 1 credit bureau they pull from. He started raising his voice being rude, and became very combative. He told me that he never heard of a company pulling 1 credit bureau doing a hard pull, and started yelling in the phone. I told him that I didn’t like his attitude behind me just inquiring about my credit. He hung up the phone in my face, and when I called the number back it kept going to voicemail. Then I tried to log onto my account online, and all of a sudden NOW I AM LOCKED OUT OF MY ONLINE ACCT. He locked me out of my online account, and probably cancelled the loan application! Lol I have never in my life experienced such rude, and condensing employees at a company like this ever before! This is literally insane for a employee to have such horrible customer service, not be educated on giving a customer the correct information regarding their credit, and hanging up in my face in totally unacceptable. At first I didn’t even think this was a legitimate company, because I didn’t find any reviews online up until now. I wouldn’t dare want to do business with a company that treat customers in such a manner. Now I see what all of the reviews are saying are true about the customer service, and all of the issues with the online portal. So when a employee mistreats you, and talk crazy to you they will disable your online account making it difficult for you to log in. My online account was working just fine until RYAN IN THE PERSONAL LOAN DEPT hung up in my face. Now all of a sudden I have no access to my online account and I need to call customer service. STAY AWAY FROM THIS COMPANY AT ALL COST BECAUSE THEY ARE THE WORSE!
I opened a money market account with them a month ago because it was .6%. Now, after going to all that trouble, it is down to .25%. LESS THAN HALF! I know the rates are variable, but other bank rates have gone UP this same month. What a ripoff.
Worst bank account EVER!!! They will constantly freeze your card for "fraud alerts". Avoid this "bank" like the plague. I personally had my card frozen 3-5 times a week for simple online purchases and gas station purchases. I already pulled all of my money out of Axos and went with my local credit union. It has been a month since the move, and I have not had any problems since with debit card transactions. If you are OK calling Axos 3-5 times a week to verify your purchases go with them, if not, go somewhere else and do yourself a favor.
I have a personal checking account with Axos and so far it's been fine except that for some reason my debit card won't activate. My husband's did activate so we've just been using his. I decided to open a business checking account with them since the personal account was going pretty well. But it's been 3 days and I have no update about the status of opening my account and the required $1,000 deposit to open an account is just in limbo, with me not able to access it or to know if I even have an account or what is happening to my initial funding amount.
Also their website froze when I was doing the application process. For an "online" bank they should have a stable website and they should take the funds quickly and approve accounts quickly, like PayPal or Stripe does, but instead they take forever for the money to go through- way longer than traditional banks. Save yourself the hassle and just go to a credit union where you can open an account and fund it and have access to the money that very same day.
I was worried about how long it was taking so I googled Axos and see all these bad reviews. I was willing to wait a bit longer before making a judgment but it's honestly depressing how many people have had similar bad experiences with them and instead of truly trying to help customers they just jerk us around and make us wait to find out about or access our own money.
I don't think "banks" should be allowed to operate like this towards their consumers and if this is the future of "internet banking" then I want no part of it. I'm so sorry to read all these sad stories people are posting about Axos. People should sue Axos for how badly they treat customers and how they keep the money for so long with no recourse. I will be avoiding Axos and I recommend you do too!
Never received my debit card after a month, I’ve messaged and called to no avail. Today I reached someone and was told it was sent to the wrong address even though I was told it was sent to the correct address a month earlier. Now, after a month they want me to send them a utility bill?? They already have my drivers license. And try transferring money, that’s a whole new level of jumping thru hoops. I made several deposits and couldn’t access any of my money for over three weeks doing a transfer. Beware!
I am shocked that axos bank gets recommended as one of the top online banks?Their system is like taking you back to banking in the 90's. Best part- you can not even download your bank statements. They also do not email bank statements. So- if you need bank statements for any type of business records/ loans. Forget it. They only have txt documents that dont even list axos bank anywhere
I tried 3 times to open a Business account;
1. Each time upon getting to the end the site kicked me out with "for your security your timed out"
2. The amount of personal info and Business being required is beyond of any other bank requirements.
3. Sending an email asking for assistance and clarification - was never replied and answered.
All in all - i had to use a regular brick and mortar bank.
Shy away from this bank
The Axos name is a clear indicator of toxicity. They have two modes of operation: They either buy existent criminal enterprises like UFB Direct (check out those reviews ??) to make it clear to the world they should be avoided like the plague, or they buy progressive products like WiseBanyan and run their good name into the ground.
If you see an Axos product run far far away. If Axos acquires a company/product you use, get out ASAP. You are not a customer to them, they are not doing business with you. You are a walking wallet who they need to keep no promises to.
I refinanced my home loan with this bank several weeks ago. To make the story short: I would have preferred to stay with my old bank and paid more in interest....
Not only my mortgage process was beyond bad, I was also signed up for a "Loan Rewards Account". No disclosures have been provided, not information on benefits, fees, features - NOT A THING.
Called loan servicing the other day, and they transferred me over to account servicing. Account servicing, in turn, wanted to transfer me back to loan servicing, but "Oopsie", loan servicing was already closed....Of note: Loan Servicing is open 9 to 5 , Monday to Friday. Is it 1995??? Also, have been on hold with the loan servicing for 39 minutes, suffering through infomercials of how great Axos is. Chat is unavailable as well...
PLENTY OF "COOL FLUFF", BUT VERY LIMITED SUBSTANCE. Word of advice: STAY AWAY!
Excellent service both online and phone. Recently sent fraud alert and caught an issue. New card issued within a day
Phone support was professional and thorough..I would recommend this institution to anyone looking for excellent customer service.
I tried emailing axos bank and axos invest. need to move my money. I tried linking my bank account and transferring money multiple times. Its been several days with no response.
Looks like they like to delete reviews.
I posted this yesterday and it was deleted. Posting again
Setting up an account, I received a message that I needed to phone in to complete. I did and at that point received excellent customer service. She helped me set up a joint account while maintaining the email I had used to set up an individual account. All was set. I got off the phone and a little while later I followed the email prompts to register my account.
Account registration was not possible. When I got to the terms & conditions page, it just gave me a red box "Request Invalid" and would not let me move forward with registration.
Evo, their electronic assistant, does not know anything about how to help.
Customer service rep day 1 (I was denied the info of his name) accessed my browser via the cobrowse link (they must have a lot of problems if this is a button on their main page!). When he couldn't help, he said he wanted to go back so he could SEE MY PASSWORD! No way, dude. He thought I couldn't follow the complicated rules of setting up a pw.
Customer service rep day 2 (Helenya) indicated that perhaps being an "older" customer was the cause of the problem. I'm 49 which she knew from my having to verify with my DOB.
It took her ~30 minutes to write up a case to have my account closed which...wait for it... WILL TAKE 1-3 business day!
I have accounts with several mainstream banks and while they each have issues, nothing like this.
I opened up an account and closed my other bank account. My former bank sent them a letter that the account is closed. Axos went on a war path demanding that I show ownership of the account even though they already had the funds (23K). I sent them a tax document showing my account number and name. They were not satisfied and wanted more documents even though I provided exactly what they asked for. ADDITIONALLY, MY ATM CARD NEVER WORKED. I called several times for resolution to no avail. I had NO access to my money. When I questioned them, they closed my account. Horrible customer service. DONT open an account in this bank. Better to put your money under your mattress.
READ THIS BEFORE USING YOUR AXOS DEBIT CARD! I have used my debit card and ended up not getting the service I paid for. The merchant would not issue a refund and would not respond, so I initiated a dispute with Axos on 12/8/20. As of today (1/23/21), Axos has not resolved the issue and has not refunded the charge. I will NEVER deal with this bank again!
I've been using this account for a couple years now. When I did not receive a $500 credit I was expecting back & was given proof that was put back into my account from other company is when I pulled my last 3 months statement up OMFG After then viewing my direct deposits from employment that show what I was given & mat hing it to what Axos Bank showed was deposited There is over $5000 missing ?? I've contacted customer service where there option does not allow you to even wait on hold & then going the fraud avenue The rep after hour of waiting on hold hung up on me. I've called the police due to the theft of my $ & my tangible loss taken However that still does not give me my $ back ?? idk what to do