Axos Bank is the 96th largest bank in the nation. It was established in 2000 and as of June of 2023, it had grown to 1,161 employees. Axos Bank's savings rates are 17% higher than the national average, and it has an A health rating.
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Best Bank Ever!
Axos is the best bank I have ever had, and I have used banks such as Bank of America, Wells Fargo, local banks where I lived, etc. I switched to Axos 2 years ago and I have had NO problems. NO fraud issues. NO fees every time I turn around!
I have a checking and savings with Axos and I pay NO MONTHLY MAINTENANCE FEE, ATM FEES are REFUNDED, NO OVERDRAFT FEES...do I really need to say more??!!
Great Bank
I'm reading all of these poor reviews and I don't understand where they're coming from. The only issue at all that I have with Axos bank is trying to get ahold of their customer service. I HATE these "robots" that try to handle your problem. When I do get through to customer service I have someone with an accent so heavy I can't understand them. Luckily I don't need to contact customer service very often. I use their message center, I always receive a reply within 24 hours and that usually is sufficient for what I need. I get paid early, I don't have any fees to worry about, it's going on 3 years now and I've never had a problem.
Me As Well Did Little Research
For one you cannot use your account between the hours of 12 AM and 4 AM, due to maintenance. then I had a very inconvenient experience with access bank.I de posited a check from my employer they then put a hold onto my account five days later they closed my account and I am now waiting for the remaining funds to be sent to my address . DO NOT USE THIS bank ! It is not convenient , Does not accommodate their customers for inconvenience, it lacks communication and it’s unsatisfactory. you’ll be sure to be unsatisfied!
NIGHTMARE OF A COMPANY = BUYER BEWARE
Having opened a small biz account with Axos Bank fully online, I expected a couple of hiccups but NOTHING quite like the level of disappointing customer service I have experienced!
Aside from messing up my address for months, I still have not received the starter checks promised when I opened the account over 6 months ago. In fact, they claim they attempted to mail the first box out, yet I never received it and there was no confirmation it was returned undeliverable.
Aside from that, the only way to submit a bank wire transfer is through secure message on their website. Unless you click a fairly unnoticeable greyed out button to upload the attachment after selecting it you will send dozens of messages without your attachment actually included even though it appears it has been. On top of that, if you are submitting an important transfer and they reject it for any multiple number of reasons, they don't even call to notify you, you can only find out by logging in to your bank account and viewing the secure messages.
They like to keep reminding me how they were rated in by Forbes though.....it's sad how low Forbes standards must be sinking these days to include a company like this one! After 6 months I am still having issues with accessing MY money....liquidity I NEED to run my business.
STAY AWAY from this nightmare of a bank at all costs...when it comes to managing your money, you need a banker not a surferboy!
Data as of Q2 2023
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35546 |
| Year Established | 2000 |
| Employees | 1161 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.62% |
| Return on Equity - YTD | 16.56% |
| Annual Interest Income | $647.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $19.40B$16.00B |
| Loans | Q2 2023vs Q2 2022 | $16.46B$14.08B |
| Deposits | Q2 2023vs Q2 2022 | $17.26B$14.08B |
| Equity Capital | Q2 2023vs Q2 2022 | $1.88B$1.63B |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $166.5MM$148.4MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $103.1MM$118.3MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $7.0MM$0 |