Good Bank (Need More Chars)
I've been a customer since 2012 and haven't had any problems. Customer service via chat is always super-helpful and fast.
Nationwide/Axos
As a Nationwide Bank CD holder I didn't have any trouble getting my account set up at the time Nationwide was transferred to Axos Bank (referred to as Nationwide Bank as powered by Axos Bank), and I found the account dashboard to be much improved. When my CD matured, I checked Axos Bank rates which are much lower than other banks, so I closed it. What I didn't realize is there are a different set of rates for what is still called Nationwide Bank powered by Axos Bank than there are for Axos Bank, and much better rates at that. Had I known, I would have kept the CD there. And it looks like one can still open a CD under Nationwide/Axos Bank and get the better rates than what Axos Bank offers. Confusing.
Nonprofit Business Checking And Money Market
Originally opened the account under Bank of internet. They apparently changed the account terms on us, but never informed us and never sent the updated disclosure. After 2 years of contesting erroneous bank fees on mobile deposits, I was finally sent the "new" Axos disclosure, dated from 2018, (um, hello, why the heck was I never sent this?) where it states in fine print on p 33 that mobile deposits are considered 2 items, not one. So if you signed up thinking that you would have 50 free transactions per month, you're really only getting 25 if you do all deposits. Oh, and there's NO OTHER WAY TO DEPOSIT THOSE CHECKS. Now I need to take this new information to our board and decide whether we're keeping the accounts. The interest on our accounts has been great, but you pay for it in the amount of time you spend with customer service trying to get things fixed.
Worst Bank Ever!
We wanted to have our matured Jumbo CD funds ACH transferred to the SAME VERIFIED BANK we were having the monthly interest wired to. Took 7 phone calls (think of the time on hold waiting), an attempt at a chat ("We'll get back to you in 24-48 hours"), 2 faxes, and frustration beyond words - "we can't give you a phone number or transfer you to the wire department", "we don't send the funds on the date of maturity" (despite an email from the saying they were going to), "we send them the next day so we can pay the interest". They really just want to send you a check, just like they did in the Pony Express days. DO NOT USE THIS BANK. We have used at least forty banks over the years and this one is the WORST!!! Plenty of good ones out there....
Data as of Q4 2019
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35546 |
| Year Established | 2000 |
| Employees | 1031 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.78% |
| Return on Equity - YTD | 18.71% |
| Annual Interest Income | $594.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $11.55B$9.80B |
| Loans | Q4 2019vs Q4 2018 | $10.12B$9.04B |
| Deposits | Q4 2019vs Q4 2018 | $10.15B$8.42B |
| Equity Capital | Q4 2019vs Q4 2018 | $1.06B$955.6MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $59.3MM$53.7MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $52.2MM$43.0MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $7.4MM$8.5MM |