Good Bank (Need More Chars)
I've been a customer since 2012 and haven't had any problems. Customer service via chat is always super-helpful and fast.
Super Happy
I've been a customer of Axos for over 3 years and haven't had the same experience as the other reviewers. I LOVE using any ATM without worrying about fees, I find the livechat really convenient to get an answer, and their platform is pretty slick with some neat functionalities.. Sometime, I wonder why I didn't switch earlier
Good Previous Rate.
Opened an account with them a couple of months ago through Axos/Nationwide. Decent rate. They try. I'm patient. Eventually got everything right. A different person each time I called....they.had a hard time figuring out where my FedExed money was......no one person who would take ownership of my account. They really need to assign a representative for a jumbo CD.
Worst Bank I Have Ever Used
Absolutely the worst bank I have ever used in my life. Stay away - you have been warned. It is nearly impossible to get anything done, such as receiving a debit card, receiving checks, making a transfer, etc.
You must call and email multiple times to perform even the simplest task because they are so disorganized on the back end.
A simple transfer between accounts can take days whereas you can do this instantly with other larger banks.
It took me over two months to open an account and I still don't have the account number. I have emailed them six times in the last two weeks and I have not received one response. I emailed two previous people I worked with whose specific email addresses I have - I received an automatic response from one of them that they are out of the office for the next two weeks and zero responses from the other individual. I emailed their customer service email address four times and received no response whatsoever. I try my best to avoid calling them since I am usually transferred multiple times and then sometimes disconnected after being on hold for 30 minutes.
This bank has some of the worst customer service I have ever experienced in my life. They are clearly understaffed and more concerned about growth and opening new accounts then keeping their existing customers happy. I STRONGLY recommend you avoid this bank unless you have NO OTHER OPTIONS. You have been warned. Working with them has been an absolute disaster.
Data as of Q2 2019
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35546 |
| Year Established | 2000 |
| Employees | 1007 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.94% |
| Return on Equity - YTD | 20.15% |
| Annual Interest Income | $305.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2019vs Q2 2018 | $10.57B$9.53B |
| Loans | Q2 2019vs Q2 2018 | $9.42B$8.47B |
| Deposits | Q2 2019vs Q2 2018 | $9.01B$8.09B |
| Equity Capital | Q2 2019vs Q2 2018 | $1.01B$905.2MM |
| Loan Loss Allowance | Q2 2019vs Q2 2018 | $57.1MM$49.2MM |
| Unbacked Noncurrent Loans | Q2 2019vs Q2 2018 | $48.4MM$31.2MM |
| Real Estate Owned | Q2 2019vs Q2 2018 | $7.4MM$9.4MM |
Always verify rates and promotions with the bank or credit union. We are not Axos Bank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
Axos Bank Savings Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 1.30% | - | - | High Yield Savings | |
| 1.06% | $25k | $5m | Business Premium Savings | |
| 0.80% | - | $5m | Business Savings |
Axos Bank Money Market Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 1.05% | - | - | High Yield Money Market | |
| 0.80% | - | $5m | Business Money Market |
Axos Bank Checking Account Rates
Axos Bank CD Rates
Axos Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 4350 La Jolla Village Drive, Suite 140 - San Diego, CA 92122