What’S Not To Like?
Competitive rates. Low fees. Prompt, polite and efficient customer service. This bank is a hidden gem.
Good Previous Rate.
Opened an account with them a couple of months ago through Axos/Nationwide. Decent rate. They try. I'm patient. Eventually got everything right. A different person each time I called....they.had a hard time figuring out where my FedExed money was......no one person who would take ownership of my account. They really need to assign a representative for a jumbo CD.
Nonprofit Business Checking And Money Market
Originally opened the account under Bank of internet. They apparently changed the account terms on us, but never informed us and never sent the updated disclosure. After 2 years of contesting erroneous bank fees on mobile deposits, I was finally sent the "new" Axos disclosure, dated from 2018, (um, hello, why the heck was I never sent this?) where it states in fine print on p 33 that mobile deposits are considered 2 items, not one. So if you signed up thinking that you would have 50 free transactions per month, you're really only getting 25 if you do all deposits. Oh, and there's NO OTHER WAY TO DEPOSIT THOSE CHECKS. Now I need to take this new information to our board and decide whether we're keeping the accounts. The interest on our accounts has been great, but you pay for it in the amount of time you spend with customer service trying to get things fixed.
Good Bank (Need More Chars)
I've been a customer since 2012 and haven't had any problems. Customer service via chat is always super-helpful and fast.
Data as of Q3 2019
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35546 |
| Year Established | 2000 |
| Employees | 1021 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.85% |
| Return on Equity - YTD | 19.23% |
| Annual Interest Income | $448.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2019vs Q3 2018 | $10.88B$9.77B |
| Loans | Q3 2019vs Q3 2018 | $9.83B$8.69B |
| Deposits | Q3 2019vs Q3 2018 | $9.25B$6.18B |
| Equity Capital | Q3 2019vs Q3 2018 | $1.03B$942.1MM |
| Loan Loss Allowance | Q3 2019vs Q3 2018 | $59.2MM$50.1MM |
| Unbacked Noncurrent Loans | Q3 2019vs Q3 2018 | $55.9MM$31.2MM |
| Real Estate Owned | Q3 2019vs Q3 2018 | $7.4MM$9.4MM |