| 5 star: | (58) | |
| 4 star: | (73) | |
| 3 star: | (49) | |
| 2 star: | (29) | |
| 1 star: | (169) |
People usually do not like to use their valuable time and spend it on a negative concept but if we do not spread the awareness then the actual negativity will grow and that is why this review about BOA is being posted, hope it could reach more readers,
Basically It is about BOA and how in comparison with other similar size banks such as Citi or US bank or Chase and or major credit card issuers such as Amex, Discover or Capital One, BOA has gone down in its customer service and financial product offers and values past 3 yrs and specifically since the Ukraine war and interest rate raise and really rapidly losing its touch with customers and fair business practices since the start of pandemic, and as mentioned more rapidly after Ukraine war and interest rate hike.
I have been a BOA customer for about 25 years and have had contacts with their customers service many many times throughout these years for my different accounts such as 5 different Credit Cards, multiple Checking Acc, HELOC, etc , I have been a member of their advisory panel as well for few years during these times. but within this 25 years I never noticed the quality of their products and level of customer service to fall down so rapidly as it has been past couple of years and also the quality of how they treat and respond to customers concerns or request or applications to be this poor and deplorable and or shameful, Within the same time period of the last 2-3 years to correlate it with Covid and Ukraine war later I compare my BOA experience with other banks that I have active accounts with and been in contacts as well such as,; Chase, Discover, Citi, US Bank, American Express, Union Bank, Ally, Vio, etc and none of them like BOA has lost their customer service and product quality at any level compared to BOA and how they are having such long wait times and denial of your requests.
To bring few examples, while I'm being their preferred reward platinum client they given me a nightmare and have forced me to have multiple calls and letters to customer service and also denial and rejection of valid online document to be able to finally dispute just a $15 invalid charge and took them 2 months to approve it and finally for the credit back into my account, That same process few yrs ago was almost instant and they used to issue temporary credit while investigating it but that practice is gone now and no more temp credit they ever issue.
Another Example of their products going down is the discontinuation of the Better Balance reward credit card as of May 2023,
There are examples of denial of new card or loan requests with unusual excuses such as that promotion has expired or no longer available.
I leave it to readers if you like to join and share your own experience about their recent shortcomings
Horrible customer service, HOLDS YOUR CHECK DEPOSITS FOR A WEEK, due to the banking crisis I was told, how does BofA except any one to run a company that holds funds for a week?? I was told it's new policy due to the banking failures recently. What a joke!! They just want to make interest on your money and gamble it on investments, only looking out for themselves!!
BankofAmerica sucks! Closed my accounts which left me stranded w out a penny to my name for 5 days now! All I'm getting is the run around about getting my money back! Bills are piling up, my phone is going to be disconnected, my animals need food and as a diabetic I do too! I could die w out food and meds and you refuse to give me my money back! The whole state was put on emergency for the storms coming which the wind uprooted a tree unto my yard. You people don't care if I die or my animals do. This is beyond bullshit! Tired of getting the same bullshit when I call daily. 3 hardship requests have been put in now. Numerous escalations. And nobody is responding or helping me! I need my money!
Do not bank with BofA. Their check hold policies and practices are unreasonably long. They do not honor the hold stated on your receipt. Your deposit can be flagged by their system as high risk and then additional holds are placed. They do not tell you that though until after the fact. Even if you call and complain, they will just tell you there is nothing they can do. Checks clear in 3 to 5 business days, so a hold of 10 days is extensive. Most other banks will release at least $100 to $200 right away, and then the remainder in the next few days. Not Bank of America though.. stay away if you want your money in a timely manner! If this has happened to you, I would encourage you to join me in filing complaints with the Office of the Comptroller for the Currency, the BBB, the Attorney General's Office/Consumer Complaints, and to BofA's Feedback email address, which can be found by googling complaints to BofA.
Bank of America is the worst bank, hopefully that you will never have to deal with their absolutely horrible, they lie about everything. They lie and lie lie about everything extremely rude. Their whole staff is horribly trained. And that includes the supervisor or management team absolutely disgusting. We need to get it through their head and the only reason why they even have a business is strictly because of the customers. I wanna make sure to tell everyone that I meant how horrible think America is. If I could rate them -0 that would still be too hyper waiting for them
I was with them for years. All of a sudden they closed my account. They won't even bother to inform you or perhaps find a solution. No NSF's, account not overdrawn, nothing. I would deposit and transfer to a high interest earning bank account in another state. Guess they want me to keep my money in their .01% private relationship banking account or what ever it's called. What a joke. ??
We opened checking and savings accounts with them a few years ago. The savings account was to earn interest on our retirement money, but even now when many banks are paying over 3.0% on savings accounts, they are paying between .01% and .03% depending on account type. For clarification, that's not 1% to 3%, divide those numbers by 100 to get their rates. In my opinion, this bank is just awful.
Bank of America is causing me to lose my business and my employees. It’s been two weeks since a garnishment was released off my account. Bank of America was supposed to release my fund 48 hours later right after the released. It has been two weeks that they have been giving me the run around about giving me access to my fund. I have not been able to pay employees and our bills. We are trucking company , now we have to park our trucks because we can’t purchase fuel, we can’t pay insurance and can’t even pay our monthly parking spaces. While they have all the company funds they are talking about
Investigation . Employees need to pay they rents, their kids day care but they can’t because they can’t get paid. The company account have millions deposited through it already. Why now after the garnishment they want to investigate. Try to reach out to them every day and every day I’m getting the same answer for two weeks “ in 48 hours” now it’s been over 300 hours have passed and still no resolution. Tomorrow is Friday and we won’t be able to pay our employees for a third week just because Bank of America and their legal team don’t care about their customers.
I’ve been a customer with BOA for 5 years now. Not as long as some, but long enough to be in good standing. I’ve had multiple checks over $30k deposited and some funds were released. I had an $11k check deposited yesterday (6/21/2022) and was told by the teller all funds would be released in 24 hours. However, that was NOT the case this morning. I tried calling to see if any funds could be released and was told that the bank randomly chooses which checks to verify and low and behold, this was the $11k check’s lucky day to be verified, and funds won’t be released until 6/30/2022! I needed some of the funds released for some upcoming bills, but was told there’s nothing anyone can do about it. Save yourself the headache and bank elsewhere. Their deposit process is an entire joke and other banks can and do release funds as days go on and as soon as my funds are released, I’m done with this bank.
12/20/21 boa ATM malfunctioned and stated that I withdrew $100 out of the atm when i deposited $375, into the atm. Boa has tried to hide the fact that these atms malfuntion. I took screen shots and they done everything they could to correct my account but put the correct amount on the account info..They closed account yet they only refunded what the machine asked how much I had deposited and I stated 175 while i was still completing the transaction of the machine taking and spitin money back out...I was never refunded and i was told that i only inserted 1 bill yet I stayed at the atm for 30 min..They have lost my respect for them eventhough we give banks our checks before we know the amount and soon as we need loans anything pertiaining to the customer winning we then turn into the enemy...and they do everything they can to prevent you to excel. They lied stated i withdrew $100 after a temp credit was given to me they made the $100 dissappear and made it look like i only receive a $100 credit for nothing...Boa aint ish.. BOA owes me $300 totally from the $100 for the withdrawal I never done but stayed on my account for 3 weeks to the $200 that I deposited into my account to complete the $375 deposit I made on Dec 20, 2021. That they never gave me credit for that why when asked if I would like my account back I politely declined because if they attempt to cheat a customer who saved that atm from the worst that night, and they show no respect for that alone, and not even offer a dime to me then I don’t need no cutthroat bank receiving my money that don’t even attempt to settle this situation more professional then I don’t need them taking from me.. Please look into this situation before I actually hire some legal assistance to show the truths from the screen shots of the account stating I had withdrew money to BOA erasing the withdrawal off 3 weeks later and still not realizing I have a receipt….
The agent mis -represented my claim over the phone and stated I only asked for a refund verbally. I explained I had the signed form and the persons name I spoke with regarding canceling and returned that form the same day I placed the order. I had three days to so. On 11.23.2021 the bank gave the money back to the merchant. On Dec 6, the merchant put it back. You asked for a photo but tell me my screen shot was too small. SMH. I'm then asked to join this website when I only wanted to post this story. BOA isn't going have anyone wanting to do anything online with agents in the near future. Then let me know how's that working for you. The transcript wasn't sent to me for months letting me know about the reversal of funds should had a transcript immediately after filing the claim. The whole trans action took place on Sep 3,2021 Need proof look at the account.
Good Bank - Nice Clerks Here In CA
Not the biggest fan. Service wasn't good, and wasn't bad.
One of the big banks I wouldn't choose from, just like Wells Fargo. Its not good and its not bad, its just OK. Waste of time, find a better bank
I needed a $30,000 loan for a car and Bank of America was so easy to give me to me. Of course you need a decent credit store and bank history, but nothing incredible. Great bank!
My branch here in Southern California is so friendly and helpful. I've seen a lot of bad reviews on BOA, but my personal experience has been amazing. I think it really depends on your branch, so my best recommendation would be to visit a branch and determine from there how their workers behave.
High fees and badddddddddddddddd service, just dont do it. Horrible bank and horrible experience
Not only do they have a basic service, Bank of America invests millions of dollars each year into fossil fuels, which destroy our planet only so they can make a profit. I've been with Bank of America for almost 10 years, and sadly I only found out this year what they're doing. Most of their users don't even know this! Google it and see for yourself.
after 20 yrs . I have had enough. When they put a hold on my check from another banking institute also located in Charlotte NC. (For 6 days) That is it im finally done as well as monthly fees. Not to mention this latest fiasco really caused me some problems. after an hour on the phone , i was told basically there ws nothing that could be done. Set back and wait on your money. LOL.
I banked with them over the years and years ago, but need to close the account down due to dissatisfaction with their overall service and product. However, later down the road I have decided to give them another try due to a need that I wrongfully thought that can help mitigate, but instead I was left with yet again, another utter disappointment and inconvenience and I am looking to run away again. It’s like going back to an ex-lover who asks you for money every month, and beats you periodically to assert their dominance. Not to mention, how they are such of a nightmare when used with third party platforms like ‘PLAID’. You’ll grow cobwebs out of your armpits while the issue persists. Is your Platform Security in charge an intern?
I have for some time now been upset with Bank of America's service. Remember when you could just run to the bank on your lunch break and do your business?
That's when B/A realized we where the source of their local business. They always made money off our money ....it is a business.
But now:
1. I send money to my mother to buy a washer
-so why does Bank of America need to know
why I am sending her money and make a report of it?
2. My husband deposited my check into out joint
checking - did he have to tell them where the money came from---My private business. Plus the amount was $475---no the money laundering amount o $5K or above....
3. They use to know their customers. Not now!! You get that syrupy smile and then "I am sorry we can not help you with that...or I am sorry we need this and that.... and the infamous I am sorry about that; is there anything else I can help you with.
(anything else would imply they help with somthing already. I tell they are clueless)
4. When our acct was hacked, we close down one of our accounts and reopened a new account.
Your new checks now sent to you by fed ex or USPS (one of them) and you have to pay for the shipping....a big expenses.
I asked for counter checks (free) until the new checks came. I was told to use the mobile app.
I said we like using checks and making deposits in person. We are seniors and many seniors like writing checkes..I then asked how would my mother do business with B/A when she is legally blind and is homebound and does not have a computer or smartphone ...Answer: Have your mother come into the bank and use our computer that is for the customers...grrr - okay B/A does not have good listening skills either... did I not say my mother is blind, homebound and does not have a computer! or a smart phone! (she is 92 and her husband is 97)! Then I said, so you are basically cutting out the part of the population (primarily the elderly). The teller said Bank of America wants to go Mobile Banking and do not want the traditional accounts. mobile or in person, the only hacking is Bank of America's own computers....how many times have they had accounts hacked....
So we are banking at 'Bank of America' why?
We have accounts with Wells Fargo and Umpqua so I will be doing most of my business with Umpqua as I get top notch customer service there?
Bank America wants you and me to be the tellers.
Then they try to influence you that want all you documents emailed so they are not bothered with postage,
and if you need assistance to make an appointment on the phone - just using the phone these days to set up appoints can be a nuisance;
they will text or email notification that
you appointment is confirmed which you never received.....How much time was waisted.
I do not my qualify of life to be shortened by all the time I am waiting for a confirmation that never comes.
ONE more thing....Do you get those
surveys later that says HOW DID WE DO?
I have answered --- but no one calls or emails me back....There have been zero changes in their customer service....hummmm
No I would not refer anyone to Bank of America.
--- my Overall rating is Stars is 0. There is no zero in the 1-5. But my 1 star....means -0
Feds passed some regulations as well as recommendations to try to alleviate some fees during the Covid pandemic. This bank has not chosen to adopt these pandemic policies. Instead they have reduced the number of tellers that would normally be serving the customers. The bank uses Covid to its advantage to save money and meanwhile has the highest and most fees compared to other banks. They give no break to their customers, lines are often very long, very long waits. They pay very low interest rates, mostly just pennies back to their account holders, meanwhile they invest and profit high percentages on their customer's money. Almost makes you puke. How much extra does the customer need to pay them for the privilege of letting BOA use their money? I visited a branch a few days ago. The line was out the door. There was one teller working. Packing the bank like this with people was only making the danger of Covid worse. I was told I would need to make an appointment to discuss new fees on my account.
Due to the ongoing COVID pandemic, on April 24, 2020, Reg D has been temporarily suspended by the Federal Reserve Board, but not at BOA. Regulation D set the goal of making it easier for people to access their savings deposits without penalty, “at a time when financial events associated with the coronavirus pandemic have made such access more urgent.” But not at BOA.
BOA would not consider removing any of the fees, what crooks I thought.
I checked several other banks and they all have less fees than BOA and these other banks have suspended the fees during the pandemic. The banks I checked I did not need to wait on long lines either. So I cancelled my account at BOA and now I have my money in another bank. I make more in interest, pay much less fees and no longer wait on long lines. I even receive customer service when I need assistance.
Could develop a better web application. Has no chat bot, difficult to navigate
Customer service experience is time consuming and the antithesis of personalized service. Spent hours trying to get fees returned when mother was hospitalized and not able to keep up with her checking. So many other good banks to chose from that have personalized service and where your money will be secure. Will be choosing one of those institutions soon.
I opened a bank account online and I put money on it. 5 days after the account was locked. The bank didn't even notice me of anything. I called BA, a representative told me that I had to go to an agency during the pandemic to show my ID. When I got there a representative told me that my account was actually canceled and they issued me a check with my funds, that I will receive in about 5 business days. It s not what the representative told me on the phone before. I noticed that I also registered '' my new bank account'' to receive the money from the IRS. I said that to the representative at the bank, he really didn't care. He just told me that I could open a new bank account with them and let me understood that otherwise, I could leave right away. As he was impolite and rude, I said no and I left. As a result, all my money was on hold during the pandemic, just when I lost my job. About 6 business days after, the check was not in my mailbox. I called BA, one more time, to talk to a supervisor. I explained to her all the situation, especially that I needed my money asap. She just said '' you have to wait it is our process''. The check will be sent back to us in case there was a problem with the post office. She didn't even say sorry neither tried to find any solutions. She was like a robot reading some lines. I noticed, that I mentioned to all the employees that I lost my job during the pandemic, but it didn't matter to them. Today, I have to wait to receive my money, I can't pay my insurance and my rent this month. I don't even know if I will get my money one day It is the worst experience I ever had with a bank in the US. Usually, representatives are professional and try to find solutions.
Bank of America is the worst bank in the world. They have horrible customer service and they are charlatans who scheme to get every nickel possible by way of bogus fees and penalties. Take my advice and never step foot into ANY BOA as long as you live.
We were referred to a BOA to refinance our mortgage through a family member and it was a complete nightmare! The terms of the loan kept changing and the underwriting requirements so painful we finally decided to switch to a different lender, Golden One Credit Union. We paid $900 for an appraisal from BOA and requested they transfer it to Golden One so we would not have to pay for another one. However, BOA refused to do so despite numerous requests, citing regulations. Now we must shell out another $500 for a new appraisal. I strongly advise against every obtaining a new mortgage or refinancing with BOA. I live in Sunnyvale, CA
This is mainly a deposit rates site and Bank of America's deposit rates consistently terrible. But their Preferred Rewards program (in conjunction with their affiliate Merrill) is excellent, check it out to see if you qualify. We keep a few $100 in a BOA checking account (they waive the minimum balance under Preferred Rewards) and use their credit cards for up to 5.25% cash back. Our main checking account is at Bogota Savings (1.75%, minimal hoops). We would never dream of having a savings account or CD at BOA. Why would anyone?
I love this bank , I can pay my Bill's on my phone , and the customer service is superb. I have always received nothing but the best customer service , they are so helpful and the phone app is great, I have been banking with them for 20 years now , I love bank of america !
On September 30, an online bill pay was scheduled for my daughter’s preschool. Unfortunately, the payment was sent to the wrong address. I contacted Bank of America, and changed the address & asked them to reissue another check. Sadly, the change was never updated and an additional check was issued to another wrong address. After communicating with the preschool, two weeks later, the checks had still not arrived. Another check was issued, this time with the correct address, but it was expected to arrive a month after the payment due date. I requested another check be mailed using overnight service & a refund of a $50 late fee was issued by the bank, since the preschool was no longer patiently waiting for their payment. The check arrived the following day, so I thought my concerns with Bank of America were resolved. Unfortunately, a week later, my online bill pay account experienced some dramatic failures. I have alerts set up on my account, to be sent to the same email address that has been active on my account since I opened it 15 years ago. The alerts are for when money is transferred into my account & when my account is overdrawn. I did not receive any of those alerts to my email. This is the first time this has ever happened. I was charged $70 for overdrawn items. After contacting Bank of America and speaking with two supervisors, they were only willing to refund one overdrawn fee, despite making false statements about the accuracy of my email address and the accuracy of the alerts set up on the accounts. They claimed that alerts that had been set up on my account for many years were not active, despite receiving one through my mobile app the morning of the dispute. I’m concerned that the overall accuracy of my account has been compromised. There unwillingness to refund the charges, when obviously strange and unaccounted for discrepancies happened, is not only disappointing and upsetting, but the lack of accountability from Bank of America is shameful. I was charged late fees for discrepancies solely related to bank errors. They claim that since the bills were paid in full, with no late fees (this time) that they were not willing to issue any further refunds. I have been a customer for 15 years, never had any issues as dramatic and upsetting as this & the lack of customer support is disgusting. I hope my experience can be used as a learning tool for other customers. TAKE YOUR MONEY TO A DIFFERENT BANK!
I've had my account with them since 2009 with no problems at all. Their basic savings account pays one penny per month in interest, and you have to maintain it at $500 per month, or you get charged a fee. I kept BofA for my basic checking, and switched to Vio for savings. It seems to be a really good fit for me so far.
Why would anyone waste their money opening up a checking account with Bank of America when Capital One is free and even pays you interest. I opened up an account only because of the cashback bonus in which I met all the qualifications and they decided not to pay I spent hours on the phone and in the bank on this issue and it was not resolved correctly, this is a horrible Bank do not waste your time and money.
I never like bank of America, but when I went back to work for a old employer I decided to open one up online I then got approved, 5days before I was to receive my 1st check they closed the account and didn't explain why ,when I called to ask if there any way they can re open it and I'll pay the fee just to get my money they said no they couldn't do that now I have to wait 7days and other 10 from my employer to issue a check my Bill's will be late and I'm be late in my rent due to bank of America this is a worse bank to bank with no wonder they are high risk
Bank of America shut Joe Woodruff Bank account down after 28 years without any warning.. They close it the day his S. S. I. Came. Bank of America stated that they mailed it on may 5,2019 he still hasn't received it. They sent it to the wrong address and they had the right address. Banks of America also stated that if they stop payment on it it will be 91days before he will receive the new print out check. Bank of America is rude and down right disrespectful to the elderly people. What ever you do don't bank with BANK OF AMERICA AT ALL.
So, my chip got damaged as it usually does. I order a new card, and while I wait I’m forced to withdraw cash for things. Well, BoA thinks that’s odd and puts a hold on my card. No worries, a text comes through letting me confirm I am indeed me. Only, the holds still there. So i call, and the first specialist after a fifteen minute wait can’t do anything and transfers me to a department that can. Okay. After another ten minute wait, the phone just hangs up. They hung up on me, on hold, stranded, unable to pay for anything like gas, etc etc. I called back only I’ve lost my spot in the queue.
My account had money in it when I left for deployment. When I got back, they had drained all my money and kept taking until my account was negative $400. Now they are suing me for $500. Thanks.
Bank of America is the worst bank I have ever banked with. Their policy on check Cashing is awful. Every time I have deposited a check it is put on hold for 3+ days. Even if it is from a company that uses Bank of America. You can call them multiple times and they still won’t release the hold saying it’s a system process they can’t do anything about. Then if in those three days a charge comes through they charge you a NSF charge even though they are holding a $3,000+ check. Awful awful awful customer service. And god forbid you use their app to deposit it. They don’t even give you $200 available that they would give you if you go in to the store. When I called they said they can’t trust the account the check was written from has funds... the account is from a corporation that uses their bank and is a million dollar corporation..... Do not bank with them if you ever plan on depositing a check with them. This is just the last of many frustrating situations I have had with them. I am closing this account once they finally release the hold.
Two years ago I went into my local BA branch to open a HSA account for my wife. They advertised HSA accounts online but I couldn't accomplish a transaction, so I went to the branch a few miles away where I maintained a corporate account. (THAT's a whole other story of abuse I won't recount here.). At the branch, after staff making a phone call, they told me BA had discontinued opening any new HSA accounts earlier that year. I suggested they delete the HSA service from their advertisements and web site. (To no avail since I note in the summary above they still reference HSA accounts.) I ended up setting her HSA up with an on line account using another bank specializing in HSA accounts. So, their advertising on HSA accounts is false. don't waste your time trying to deal with BA on HSA accounts or any banking issues that are out of the normal daily routine. Between their odd banking policies and uninformed staff, they can't offer personalized banking. You get the corporate template of banking services, B of A style.
For many years I had an account with BoA without any problems. On a visit about a CD the clerk "upgraded" my account. I thought he was talking about the CD, because I that was the only reason I was there. Months went by, then I was charged a fee because my checking account balance had dropped below $5000. Previously my balance only needed to exceed $2500. I immediately began to transfer CDs to other financial institutions as they matured. When I told them I was closing my account, they got all concerned. Assuring me that they would somehow make it up to me without offering any specifics.
After my father died I became PoA on my mother's account at BoA. The bank was supposed to have also set me up as beneficiary, and assured me they had done so before we left their office. After my mother died, I went in to close her account. I was told I wasn't listed as beneficiary. Thankfully, my mom had a will, but I had been lied to. While the people at the counters were always friendly, they are not always knowledgeable. That's management's fault.
I find there service poor and the rates low. I am searching for another bank.
First they were eating up my checking account with fees because I went slightly below $1500 and my ATM card took 3 mo to arrive after I opened the account. So I switched to a Savings account which prevents me from being able to use my debit card for anything other than cash withdrawals. Then my teenaged son was going to Columbia alone and I needed a way to transfer him money so he would to be able to get small amounts of cash out while he was there, so foolishly, we got him two accounts. We spent an hour with a lovely person at the bank, explaining the situation, showing her all our documents, my account etc. I get home to find out that I CANNOT transfer money from my account to his at all. I spend 30 min a day for a week trying to get this sorted out before I have to go to Europe where I won’t have phone or wifi. I spend most of that time in voice-jail because there are no options to speak to a human. All my attempts to transfer get put on some bs fraud-alert hold, even when I do them with BofA staff on the line. Now with hours left before my flight and my teen about to have insufficient travel funds during my absence, I am losing my mind spending 2.5 hours on the phone trying to get something sorted instead of packing. During this same time I had sent a $2000 cheque from another bank and waited 4 weeks for it to get posted! Now they have sent a demand to see his Social Security card again and are threatening to suspend his account if he doesnt find some way receive, sign and return some form in the next six days. They do not seem to comprehend there is no Fedex service in the jungle and they are threatening an 18 year old boy with being unable to eat or even get to the airport to return home by cutting off his funds. BofA is famous for being greedy, fee-gobblers and they along with Wells Fargo are both reputed as the worst among US banks but torturing clients with bureacracy and threatening/stressing out this child is a whole new level of evil. SHAME ON the management and policies. The app would be awesome if it allowed me to actually do a transfer. The people at my branch are nice but seem to have no ability to help customers when problems arise.
My husband and me just got married this past week-end. We deposited our checks and they are holding a bank check till August 1st when they said we could haev cashed it and had the funds right away vs waiting for the deposit to clear. This was the last straw so we are leaving the bank with our familes...Bank of america lost a lot of money and we have had nothing but troubles with them not keeping track of accounts. We have had several incidents where Money was overdrafted due to processing then fixed and having to fight them for their automated crap. Due to them not giving money on direct deposits from Amazon for a day or so we would wind up missing bills. They would tell us we could do nothing but wait for them to resolve disputed charges where some reason it was rang up twice for food. We would pay a 5 dollar safe checking fee on my account not my husbands to never have to worry about overdrafts and they would still do overdrafts. We called on multiple days, sat with several physical Tellers, managers, and supervisors, and even made them get on a three way merge call with my grandmother's bank for the current check having issues through them which is one of those checks you have to buy with money and is considered cash. It is very dissatisfying that our honeymoon was cut short due to the bank being unjust and not resolving or being able to verify over the phone when they had all these simple solutions they should have been able to do without their clunky software and locks. We did talk to several other banks who said that they can do that since each bank has its own policies but most banks would have had the money resolved since its been technically 4 days now. Due to all these issues we decided to pull our money and go to an alternative bank. Our families are doing the same which means they lost way more money then they anticipated.
Please note if these regulations and computer systems they had in place were not 1s and 0s like black vs white answers then it would be a whole lot better but due to them not having one person be able to resolve issues without having to hold stuff forever or take a week to correct what the bank really has due to processing transactions. I swear they only update on a specific few days a week so your checking account is never accurate.
On a positive note the application process is not bad and I didn't have much issues when i got my gender change with them changing the info and changing account types. They do try to keep you safe and lock accounts for activity that feels different from what they usually see but its all mostly automated. Sucks when you need to wait an hour for it to unlock again due to the fact that it autolocked from buying from a different store, site, or in a different state than it is usually active. Other than that and easy access to an overly placed atm everywhere from being such a huge company It really feels not worth it.
I’ve been with them since 2009. Worst bank ever. They just want to suck you dry with unfair fees and stupid rules that make up for fun. Will never bank with them again and discourage everyone I know to ditch them and not use them.
Bank of America is the worse , they are liars, deceivers and can careless for their customers. They only look forward to the profit and money they gain. I have gone TWICE to the Bank of America in Brooklyn to retrieve my money from my saving account after closing the account with them. I closed the account because they charged an overdraft fee which I acknowledge. It was not an error, it was taken , I made sure I called them to explain that I had the money in another account but if I would have gotten an alert of the account being in negative at the moment I would have transferred money and the overdraft would not have happened.
I opened an account with Bank of America when I was 18 and just stayed with them since. Since the start of my account, I opened two credit cards with them and are satisfied with both. Their mobile app is simple to use and a very clean design. I never had a problem with their customer service. Besides Bank of America, I also hold accounts under other financial institutes. But Bank of America still remains as my main financial institute.
I've been using Bank of America for about a year now. I feel they're just like any other bank. They hold our money, it's seemingly pretty simple. I like using their app, it's easy and smooth. Their customer service is okay, but those wait times are normally pretty ridiculous.
Bank of america services are very good. Bank of America has a basic checking account and one that bears a minimal amount of interest.The internet banking offered by bank of america is easy to use. The user interface of the website is good and easy to use.The transfer of money from bank of america to another bank is made easy with it's internet banking . Though there are lot of options in it's internet banking that confused traditional users they are worth it
I have had a checking account since 1976 with this bank.This bank has been my fnancial lifeblood,The checking account is great,I do most of my paying bills online using Bank of America's websit,I have never experienced any problems at with with the checking account.I have opened 2 credit cards both more than 15 years ago.One is a Visa cash back card with a good rate and a high balance limit of$19,500 on the visa car,Themastercard ha a $10,000 limit.The bank does a good job with fraud protection,One time about 12 years ago they caught a fraudulent charge,closed the card immediately and sent me a new card,Customer service has always been excellent,New cards are easy to activate online,The ATM's always work with no problems I hgjlu recommend this bank.
I had a great experience setting up a checking account with Bank of America. They have had excellent customer service. I had a lot of questions regarding how to set up an account and the details of the account such as a minimum balance. I also had questions about a minimum opening account amount. I wanted my paycheck to be direct deposited, so I had questions. I had a lot of questions They were able to answer them honestly and answer a few questions that I did not think about. The agent was so patient with me. They were able to set me up with a checking account with very little trouble on my part. They issued me a debit / ATM card. I received this card in the mail in a reasonable time period. I use this account everyday without any problems. I will be banking with them from now on. Thank you
For several years, I had my checking and savings account with Bank of America. It's an okay bank. It's not the best, but it's not the worst either. Customer service is usually fine, it really depends on who you get. Some are great, some are not. I remember one manager telling me that I had to have a "consular" ID, when my country does not even have consular ID's. The manager swore they did. Perhaps he was confused with another country. He was super rude to me. That was the last straw for me. I closed my account and went to another bank that has much better service, and ATM's everywhere.
Another thing is that Bank of America has very few ATM's so you will find yourself having to withdraw money at other banks, which will cost you a lot in fees.
When we first started using Bank of America we loved them. Their website was great, very user friendly and easy to navigate. And honestly if we could have used Bank of America without having to use tellers, we might have kept our accounts with them. Every time we went in to make a deposit or withdrawal they would ask us if we wanted to sign up for a credit card or upgrade our account or something else every time! And we would kindly decline every time. And 2 weeks later it was the same story. Can you just put a note in our account that we're not interested??? No, they didn't. Every time we went we were asked over and over again. We liked the rates we had with our savings and checking accounts. We also liked how great it was that they had locations everywhere. We had a branch close to our home and all over the city that we lived close to, so it was always accessible if we needed it. As well as when we would travel to visit other family or go on vacations, but those darn questions every time were enough to drive me crazy. I finally switched banks and I've never been pestered with questions again.
I switched to Bank of America from a regional bank. The regional bank was really nice but unable to offer the ease of banking that Bank of America can. The website experience of Bank of America is absolutely incredible. It is very smooth and the amount that you can handle just on the mobile app is amazing. Signing up for my checking and savings accounts in a Bank of America branch was very painless. The customer service that I received from the employee was very good. She actually called and checked on what I thought of my banking service a few weeks later. I also really like the number of branches that are seemingly everywhere. I would oftentimes have difficulty banking with my old bank because they weren't located around where I was attending college. Bank of America does not have that problem.
Bank of America is just ok. I like that they have ATMs everywhere; I also use BECU and it's harder to find a BECU ATM. Bank of America has charged me outrageous overdraft fees in the past, but now overdraft protection is linked to my credit card, which is a lower fee ($10 compared to $35). I've been banking with them since I was 16 and haven't closed my checking account because of comfort and familiarity I suppose. My main complaint with BOA is that a few years ago, I needed a new debit card for my account that I'd had for more than ten years and was told that I had hit a "lifetime card replacement maximum" and would need to close the account and open a new one, which is what I did. Turns out that this was probably a tactic so this teller could reach their new account quota because no one else has ever heard of this lifetime card maximum. I felt used and angry.
I have been a Bank of America customer for over 12 years. I have checking, savings, and a credit card through them. What I like most about them is the convenience. Specifically their website. I pay off my credit card by just transferring money from my checking into my credit card. It is a simple click of the button. I get alerts when my accounts are low, when my card is used, or when a bill is due. It is so very convenient. The downside to Bank of America is the fees. You must know how much money you need to keep in each type of account, or else you will get fees at the end of the month. Another problem is the low interest rates on the savings account. However, the convenience factor more than makes up for this. I hope this review is helpful to anyone considering using Bank of America. Thank you!
I have been with Bank of America for many years. I first got an account right out of college because they had a promotion for newly graduated students. Since then I have been reasonably happy with this banking institution. The best thing about it is that it is a national bank, so I'm never lacking for a nearby branch. The promotion for my checking account expired a few years after I opened it, and I was switched to a regular checking account. It is fine, though I do have a monthly fee now, which is frustrating. I'm honestly thinking about moving to a credit union in order to bypass this monthly fee, even though it could potentially mean scarcer branch locations. I'm still chewing on that, but I'm sure eventually I'll move on.
I have banked with Bank of America for over 10 years now. I would highly recommend them to friends and family. I have a regular savings and checking account, and had a money market account until it was switched over. The best thing about Bank of America is the convenience. At any time of day I can transfer funds from one account to another. I can pay bills automatically online and never have to write out checks or pay manually. The interest rates are not great, but the convenience is the most important thing to me.
When I first opened my checking account four years ago I was told about the fee, but was given the wrong information. I wouldn't be charged the fee if I was using the online service. The first couple months I wasn't charged the fee because I had over thousand dollars in my account which is one of the thing you have to have not to be charged the $12 monthly fee. I was going to the store to pay diapers for my son and I checked the bank. They had taken the $12 fee for the first time. Because of this I couldn't go right then to buy the diapers because my account was short what I need. I called the bank to figure out what was going on. They explain that I was charged the fee because I didn't meet the monthly requirements not too. I explained that I was told that if I had the online account I would not be charged that fee. I was then told that I was wrong and that they were sorry. I broke into tears telling them that because they took that money I was unable to buy my son diapers. They gave me back the money that time, but informed me that it would come out again next month.
Banking at Bank of America has been a pretty good experience for the most part. They were the first banking institution that I opened a checking account with. I was soon offered a credit card within a relatively short period of time. Customer service has always been very nice and helpful. I do believe that for the majority of my time banking with them, their site has been a little difficult to use. The design was a bit cluttered and complicated. I do believe that they've since updated to a more simple and user friendly design. I also had an issue with overdraft fees due to fraudulent transactions made on my account. The issues were later resolved but the fact that such large amounts were consecutively taken from my account when no money was left to use did make me worry.
It is a great bank. The truth is I am very happy with your service, offers security, many opportunities, facilities in transactions, possibilities regarding the credit issue. I really have several years with this bank and I can catalog it as the best. Always alert. The web platform is great and easy to use, the physical venues are comfortable and coherent with the operation of the site, transparent, which is the most important thing in a bank, transparency. This bank has never been bad for me.
My Bank of America account continues to impress me. The online banking is really convenient and easy to use. I like that I can deposit checks at home by taking pictures of the check. What really impressed me was depositing cash at an ATM for the first time. I just stuck a stack of money in the slot and the ATM counted the money extremely fast and accurate. I wonder how they got a machine to do that? Bank of America has excellent identity theft measure too that are automatic. If I am out of my usual spending area, they send me a message asking if I am still in possession of my card.
Online banking with Bank of America has been an absolute lifesaver for me! It has saved me so much time and trips to the bank I am unable to even count. I frequently have checks to deposit, and you are now able to do this from online or your mobile device. You can literally just snap a picture of the check image and it will be verified and posted to your account. You also have the option to easily add a company or person to your billpay account and pay electronically or via check. I have not had to physically write a check in over 2 years thanks to this service. I am also able to easily transfer money between my accounts with Bank of America, including my savings! I also am able to easily send money to children. Would highly recommend!
For the longest time, I had serious troubles with the mobile version of the app. There are really annoying situations that require changing your password over and over. The account security is redundant. Also, it is really difficult to send money between accounts, especially on the mobile version, making it to where I had to go to the physical bank to pay my credit card bill. Super annoying app, and I don't think they're ever going to fix it.
The best thing about Bank of America is how many locations. Wherever I am, it has always been easy to find an ATM or a branch if I need help. However, the fees on the new checking accounts are not great. It's possible to get better rates and lower fees at the local credit unions.
I've used Bank of America for over 10 years and they have added the online banking feature. I use this to check all my checking and savings. If I never need any help, I can use the online chat, which is very helpful if I'm at a place where I can't chat on the phone. They are usually very responsive and helpful. I've never had an issue with them. For example, if I need to dispute a charge, I can do it online and it gets resolved very quickly.
Bank of America has outrageous fees, including overdraft, monthly maintenance, and ATM. overall I will be switching banks in near future. although bank of America customer service is great, i'd still rank the bank at 6. below my expectation.
I first switched to Bank of America checking when Washington Mutual was bought out by Chase and its free checking was killed off. Bank of America had a free checking in the form of eChecking account. This lasted a while and was functional until Bank of America killed it off only keeping it free and without fees with the usual minimum balance of direct deposit. While I was able to avoid fees, its the principle of the matter so for a time I considered Bank of America good but not its becoming more and more greedy. Its website and general features are fairly functional. Its the only Bank i know of that has a App for Windows 10 devices allowing me to use my laptop and its camera to deposit a check versus a phone.
In general, I've had a good experience with this bank. I've had an account here for over 3 years. When opening up a new account, customer service workers were clear, personable and accommodating; the transaction was completed by a representative a matter of a half hour. I also appreciate the convenient online features provided by this bank, such as mobile deposits and electronic money transfers, which have saved me a lot of time (for instance, I pay rent electronically every month directly from my checking account). I've never had a problem with any of these features, which is great. My only complaint is the monthly fee ($12.00, which seems kind of high) and the fees incurred by withdrawals from other banks' ATMs; however, this issue is avoidable most of the time. Overall, the customer service and convenience of mobile/web features has given me a pleasant experience with the institution, despite some of the fees.
Without a reason. They gave me a number to call 8772406886. They said I did something suspicious. I did nothing more I did with other banks (unfunded check return - third party action). The bank made me, a customer, a victim. Poor service. Disgusting.
I have been using this service for years now and I can say that I am still very satisfied. I really enjoy there identity theft protection. Every time in the last few years I will always receive a phone call if there is anything out of the ordinary as far as my shopping habits. Granted, I understand that it could be a little scary that they know my spending habits; however, I would rather them knowing me as a person and how I spend, as opposed to not keeping up with how I manage my funds and the places I shop.
I used to love this bank because they had great customer service and you could get a representative on chat. However within the past year you can never get anyone on chat and when you call customer service the hold time is very long .So that makes it very frustrating to get help when you need it . I wish they had better service and then I would be much happier
I have been cashing mine and my boyfriends check for over a year now through BofA without any problems at all, tried to do the same for a friend who needed help and the check cleared half as if everything were normal and then the entire check is taken back out of the account, multiple overdraft charges and an embarrassing encounter trying to buy food and getting declined (and being unable to buy food for two days was another nice ancillary detriment) is leading me to close my account and let everyone and anyone I can know how downright awful this bank is. Do not bank with them.
I love the idea of being able to track my expenses, not only on the web page but on my phone. I'm able to create a budget at the same time that I receive different tips and tricks to maximize my savings. Before using this I had to use different apps or link my account to another app. They have always being very kind when I need some help, additionally, getting new products has always been really simple. Considering the products, my savings and checking account are pretty straightforward, not sure if other banks has this but it transfers every week a certain amount of money from checking to savings, making Saving money something really simple.
Oh, I've had some issues with duplicated cards, they've been really helpful. Immediately, without many questions I've gotten my money back.
Bank of America provides a very easy user friendly experience. The ease of access makes it simple to open deposit accounts and/or for business. The customer service department is knowledgeable and ready to help customers with any questions they may have regarding their accounts including, transactions, transfers and other financial aspects of the account/s in question. Bank of America is a proven leader in the banking system most would say. The mobile platform offered by this bank is easy to use and secure. Without many fees and the ability to avoid fees for such things as maintenance, by doing simple tasks during the month which most customers do on a regular basis anyway makes saving on fees seem even more rewarding many may say.
I have been a loyal customer of Bank of America for over 8years. I have a merchant account associated with bank of america . They proved them self to be a great bank. Whenever i had a missing transaction or any problem i will just call them .There customer support so good and i'm glad that they respond quickly
Very easy to work with. Reasonable and good interest rates. Their customer service is very good too. Never had to wait for a long period of time while on the phone and got the answers I was looking for right away.
I've really enjoyed my time as customer of Bank of America. They are a great bank because they provide excellent customer service. They are usually busy but they do their best to see you quickly. They offer a lot of helpful services. They have even offered me a credit card with them. The workers are always friendly and they always greet you with a smile.
I have been a customer of Bank Of America for over 20 years. In the beginning it was a very good bank but that has changed over the past few years. First they got rid of the drive through windows so you either have to go into the bank or go to the atm machine which is always being worked on. Second they used to have it where if you were having an issue you can go online and speak with a rep but that has also been taken away . I do not know why they did that because it was really convenient. I believe they have let a lot of their staff go because even now when you call you wait at least 30 min to speak to a rep. To me that is very inconvenient and that is why although i have left this account open I now do my majority of banking at a credit union. I was very sad at how they went downhill and did not want to look for a new bank but really was not given any choice in the matter . i need banking i can depend on
I have had both savings and checking accounts with Bank of America for almost 20 years. I couldn't be more pleased with their customer service, online banking and user friendly mobile app.
One of the main features I like about Bank of America is their "Keep the Change" way to save money. When you purchase something with your debit card, it automatically rounds up to the nearest dollar and moves that small amount of change into your linked savings account. By doing this, I've noticed my savings account grow and don't even realize I'm making deposits. The amount is so small you don't miss it (hence the name "Keep the Change". This is a great feature that Bank of America provides.
Any time I've had to call for customer service, I have gotten nothing but the best US based representatives. They are helpful, knowledgeable and several times have gone above and beyond what I expect from a bank's customer service department. I'm sticking with Bank Of America, you can bank on that!
I have had accounts with several different banks and currently Bank of American is my primary account. I am beyond pleased with their online services. Recently, I discovered that customers can do mobile deposits without a fee! That is so convenient for people like me, who rarely go to ATMs or branches, but get random checks sometimes. I have three children ages 1, 2, and 11 so there is no convenient time for me to go to a bank and I don't want to pay a fee to deposit my own money. Another feature that has been super convenient to my life is that overdraft protection. If I overdraw my account, I have until the close of business to make sure there are funds to cover the balance before I accrue any fees. Sometimes, I get paid the same day there are ACH debits so this satisfies both the bank and the person/institution I'm paying!
Bank of America is such a great bank. I've had many other bank accounts in my past and most of them charge me all these fees for things that are irrelevant. At other banks I ended up losing more money than I was putting in. Bank of America's app is also incredibly convenient, the mobile check deposit function is my favorite. It runs so smoothly and never gives me any issues when depositing my checks. The camera is always working well and I am never worried if I won't be able to deposit my check. The balance adjusts when the check clears so I know exactly how much is in my bank account and I don't need to worry if I have enough to clear my bills. Bank of America also has a great function when I can see the routing number and account number so it's easy to attach the account to some of my online bills whereas other accounts I have to search and search for the account number and routing number making it impossible to attach and link the bank account. This website makes everything work so effortlessly. I am even able to download my bank statements on the computer or using my phone. I really have no complaints with Bank of America's online presence, I feel as though their website is extremely user friendly. If I had a choice I would switch all my bank accounts to this bank because I've never had any problems with them.
My wife's identity was stolen and my joint checking account emptied on 11/9/17. Worked with Bank of America to setup a new checking account and also have "safety measures" in place to protect my money. Last night (11/14/17) my identity was stolen and Bank of America allowed another fraud savings account be setup via their call center and my "new" joint account was emptied of what little money I could scrap together to live on until Bank of America decides to return my stolen money! The so called "safety measures" in place only applied to MY WIFE so they went after my identity! You would think Bank of America would have advised these "safety measures" be setup for both my wife and I!!! Working with Bank of America has been a nightmare - they have allowed fraud savings accounts be set up TWICE in a matter of a few days via their call center! So our nightmare continues at the hands of Bank of America as they will NOT return our money for at least 60 days! How are we to pay bills and enjoy the holidays when BOA has ALL OF OUR MONEY? So Beware - Don't use Bank of America - they do not Protect Your Money or return your stolen money nor do they protect you from creditors and BOA harassing you for payments/late fees.
I am small business owner and have been a BOA customer for 10 years. For 80% of those years I was happy with the service, if I cashed a check it was available to me the next day. They would even cash checks without the funds being available in my account. Over this past year I have have encountered "POLICY CHANGES" They now hold checks up to 10 days even tho I have cashed these before from the same clients. The customer service is horrible, they either have been talking over me or repeating the same thing over and over. Take it from a long time customer, DO NOT USE THIS BANK. . . the policies change at will and they will hold your money to accrue more interest for themselves. Again, DO NOT USE THIS,BANK
I have banked with Bank Of America for 7 years now. I really do love the bank. I had never had an issue until I recently had been charged an over draft fee on my bank account. I called and they argued with me that it was a fair fee. The woman kept refusing to refund it even though I did not feel the fee was fair. I was transferred to a manager who realized there was a computer error. She fixed my account and refunded me the fee. She also sent me out a prepaid gift card. I think that little reward made up for the poor service but I was still unhappy overall. I think the overall experience is mixed. I have positive and negative.
I signed up for this bank when I was enlisted in the Army. They set me on very fast and setup all the needed precautions in case something happened to me. I was overseas and had no charge for using the ATM and they always waived my overdraft fees if I was traveling and caused an issue with getting my money. I am very happy with them. They always went above and beyond to help me out and watch out for my account. I would get calls if my card was being used in a weird way or even a new place just to make sure it was me. I even got out of paying for some fraudulent charges because they called me and let me know that my card was being used in Nigeria by someone trying to buy stuff online. Very good bank and great staff cant say enough good things about them.
I have banked with BOA for over 20 years and watched fees go up. Now they want $12 a month for basic checking unless I keep $1,500 in it, earning nothing! Too many banks have free checking to put up with this. I have $3600 a month in rent deposits from tenants but they insist I have DIRECT DEPOSIT of $250 from an employer to avoid the monthly fee. That's discrimination against me for being self-employed. Beyond ridiculous. My monthly tenant deposits are 12x this amount! I am moving all my money from BOA. What a sham.
Bank of America has always worked with me and made making deposits very simple for me. Even allowed me to overdraft the morning I got paid without charging me fees because I was able to send them a copy of my check before I got to the bank. My bank has stayed late to allow me to get my deposit in and even allowed me to call and make deposits over the phone from my other accounts. I really have had a great experience with this bank. In my business life I deal with lots of other banks and they always seem to cause me problems. However, my bank has always worked to make it so much easier to conduct business.
Bank of America has a very impressive app, in that it is perfectly functioning in every single one of it's features. Whether it be quickly updating, posting FICO credit score, or receiving and making transactions you can see them all exactly when the app claims. Many companies claim a lot and fail to uphold. So, while this may not be the best mobile banking institution (app or desktop version) as Discover has an amazing site, it is one of the bests and is very intuitive to use. I have paid off credit cards on here, managed multiple accounts well, and received good links, numbers, and suggestions for customer service in one fashion, or another.
I loved this site when you were able to get customer service on their website. However that changed about a year ago. When you call the bank they tell you chat should be working but it never is. Their hold time to get a rep on the phone is extremely long so chat was convenient while they had it . You can put a message on facebook and someone will get back to you however it is not a quick thing so if you need a response right away that is not the avenue to take. If you try to contact them by email they usually take 3 days to respond to you and then just tell you to call to a representative. I am a creature of habit and don't like changing things or I would go look for another bank to help me with my needs
Generally my on line experience with Bank of America has been very good. The on line format is very easy to use and is good for people who do not have a lot of computer experience. It is not difficult to follow and also the have on line tutorials to guide you. I also like the convenience of using multiple screens to conduct your business faster such as paying bills and transferring money from various accounts. It makes paying bills convenient and easy. I also like the fact that their on line banking is very secure and has redundant security checks. They also provide a credit rating score an report for free so you can secure loans easier. You can also apply for loans on line which is nice to have in a pinch. So basically there system is easy to use for non computer skilled people like myself, very secure and also very affordable and with no physical mail to receive from them which I like a lot because there is no clutter at home with all the mailings. I like the convenience of on line banking also and it is very timely with Bank of America. I am happy with system they provide me and my family.
I have banked with Bank of America for over 10 years only because they were the closest to home. My only CON is when I make deposits, they move all the transactions around so that I end up negative and owe them fees. Reason I stuck with the back is because of the PROS:, cash back deals, user friendly website, banking app where I can deposit checks right from my phone. Unfortunately, the branch closest to me has closed, so I may end up changing banks now.
Bank of America is a nice place to bank. Their rates are typical of what I find at other banks. They do offer a pretty good checking selection and I've been able to link my checking and savings accounts to make saving a little easier. They have a great online banking system and app for my phone. I really like the app because I'm able to do a lot of my banking without even going to a branch. When I do have to go, the lines aren't very long at the one closest to my work and there are lots of branches so it makes it a little easier. Also, they are connected to an ATM network so I can use ATMs in all sorts of places without having a fee.
I have a few accounts with Bank of America and have for many years. I have a money market, savings and a checking account. My checking account I have no complaints with, its very simple to use and the fees are non existent as long as you have a direct deposit tied to it. The savings account works well but the interest rate is so low that its almost pointless. Its basically a tenth of a percent which is unheard of nowadays. The money market has a slightly higher interest rate but there is a limit to transfers from the account, only 5 times a month and then you start incurring a fee. I believe I should be allowed to make a few more transfers but overall im ok with this limit. The app works great for bank of america and I dont have any complaints about it. The ability to deposit checks from the app is amazing and makes me feel like im in the future. Overall Bank of america is a pretty good bank with decent savings and money market accounts, just wish the interest rate was higher.
I have had a Bank of America account since 1997. I have checking and savings and I must say I am really impressed with their online banking system.
I am constantly "in" my app/online banking website, and there are several features I find excellent. I like the "keep the change" feature that transfers any cents on a debit card transaction into my savings account. The pennies do add up, and honestly I don't really miss them leaving my checking account.
Another feature I find OUTSTANDING is the online bill pay. I am able to prepay my bills and schedule when I want the money to come out of my account. It doesn't "pend" prior to delivery. I made a HUGE mistake in the joint account at Wells Fargo (that I share with my husband) and prepaid some online bills....scheduling them for three days in advance. By doing this I completely bounced the account! I couldn't believe it. That never happens at BOA, I know what is going out and when the money is coming out. It was almost like WF grabbed the money and took it away! I am ready to dump WF. BOA is the way to go for sure.
I do not like this bank and it has been a bad experience over the last few years. I got this bank because my family all used Bank of America. It turned out to be a bad idea. I opened an account and I already started getting fees right away. $6 were taken from me every single month and it was money that I needed very much. I went overseas and I was charged every time I used my debit card. The other bank I use now does not do this. Even taking money out at an ATM in Russia was a problem and I had a fee for that. The fee for my account was due to increase to $12 a month. I mean, this bank is good for someone that has a lot of money, but for people starting out, this bank is just a thief that robs you six dollars at a time and has no clue how to handle overseas transactions.
As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved.
I have dealt with many financial institutions over the years and my experience with Bank of America has absolutely astonished me as to how this bank can transact any business competently.
Consumers should absolutely AVOID Bank of America, there are many more options out there and all of them have to better than BOA which ranks dead last.
I have been banking with Bank of America going on five years. Bank of American has been there for me from my first Checking Account, to a Savings Account, and now to my credit card that I recently opened with them. I have a 1.25% APR on it with a credit limit of $500 as a student. It has been wonderful so far and customer support is always available for consultation. I love it.
I lost my job for two months back in 2009, tried to get back on track with them, they dragged it for another month and then told me I couldn't make a house payment unless paying in full. then said I could do a HAARP program, after faxing to them 95 pages five times, They kept saying they didn't receive pages. I finally had to claim bankruptcy to keep the 100K in equity I had in my house. After five years of paying them back the BK was discharged and BofA charged me $50 added to my house payment for reviewing that they had received all of the payments and applied them correctly. Of course the Rules don't allow me to refinance for two years after discharge. But the day the two years are up, I am gone and they will lose my business for life.
This institution is very friendly and customer friendly. It is very easy to use and has lots and lots of locations around my city. I am a recent enrollee and it was very easy for me to enroll and switch to this bank. Staff at my favorite branch by my school are very friendly and professional. The person I was oriented with explained everything to me and clearly knew what he was talking about, even though he was somewhat similar to me in that he is only a few years out of college. The institution's website and iPhone app are also very straightforward and easy to use. The only thing about those is that I can't always tell what transactions have cleared and which are still pending; this is often confusing for me, in app and online.
I've been banking with Bank of America since I was around 17 years old. At this time they offered a student checking along with a student savings. To preface this, I chose Bank of America because this is where my parents were banking. Upon getting my first job, I opened up the student checking and savings. I learned that for these accounts, there were no monthly charges attached. One didn't have to keep a minimum balance in the account, nor did one have to have direct deposit in order to bypass this. Instead it was pretty simple. Fast forward a few months and a few dollars saved, I wanted to take money from my savings, and transfer to my checking. I learned that there was a certain amount of transfers between my accounts per month, or I'd be charged. At this time it wasn't an issue, as it was supposed to be a one time thing. After a few more months, I wasn't making as much, and was needing to transfer money from my accounts. I quickly surpassed my allowed amount, and began to incur monthly charges. I wasn't very fond of this, and eventually moved myself over to TD Bank. Because this isn't about TD Bank, I'll skip the jargon, and simply state that I wasn't happy with them, and moved back to Bank of America. This time I was not a student, and had to open regular type accounts. At first I didn't open a savings, because I knew the limits behind that. After a while, and seeing that I could successfully save, I opened a savings account, and since, have not had any issues with my banking experience.
The fees are cheap and it being bank of America I knew before I signed up that it was a reputable bank. I rather enjoy this bank and it's online services are so convient. When I had an issue or a dispute customer service was quick and efficient.
I have recently explored doing business with other institutions since BOA doesn't offer land or construction loans. In this process, I have been lucky (seriously) to find 2 other quality lenders. Also, during this search process, I have come to realize how good BOA really is when it comes to customer service. I have been a customer for over 35 years, beginning with a local small town bank and several merges to end up with BOA being my bank about 20 years ago. I owe them this review because they really have been exceptional at almost everything I have done with them. Their online and mobile applications are excellent and the ability to talk to a real person is never hard to accomplish. Thanks BOA and please keep up this level of customer service at the top of your priority list always.
I must admit, I really did not want an account with Bank of America, but at this point there isn't too much of a choice. I give this bank an overall rating of average at best. Setting up the account was tedious, but I guess they are all the same in that way. My goal is to avoid seeing anyone in a bank and I think that is their goal too. Unfortunately, If you have a problem setting up your account you are left to the internet to figure it out because finding a human is next to impossible. So, customer service is pretty much non existant. Their platform is easy enough to use on your mobile phone or computer, I thought it was good and useful. They have all the necessary personal banking products that one would need. The fees bothered me, there are all sorts of penalties if you do not do things correctly, so be careful with fees and make sure you read the fine print in the contract, because they will find a way to hit you with a charge on any misstep, like an overdraw, wire fees etc.
I enjoy using online banking with Bank of America because they are a well-known and trusted bank. They have been for years. They are the first bank I have ever used and I have minimal complaints. Their customer service is outstanding. Whenever I have an issue, they are able to solve it in a timely manner. Their online banking option and the application option are excellent and very user friendly. It is easy to navigate and achieve what you are trying to achieve. Bank of America is the best and there is no competition. Their fees for overdraft and cashiers checks are a little high compared to other banks, but overall they are a great bank.
We had been with a credit union for over ten years when my wife went out on leave with our second child. I stay at home with the kids so she is the money maker. Well the maternity check took an extra three weeks to get to us so our back became over drawn and they closed us. EDD sends the checks through bank of America and when we went in to cash them we told them about what was going on and they helped us open a new account. They were very friendly and understanding about the whole thing unlike our other bank. So now we have a checking and savings accounts and love the app we now have on our phones.
I received a letter dated June 15, 2017 yesterday (June 19) stating that BOA was shutting down my business banking account in 30 days (with restrictions to the account starting in 21 days). The letter states that there is no recourse, and that no reason for this closure will be given. The folks at the local branch I've dealt with were unable to shed any light on the reasons for this. I've never, ever had any financial problems with my account, which is tied to my 22 year old business with a stellar financial history. The letter states that I can call in to an automated phone line and leave a message, but that BOA won't reconsider closing my account.
I bank with Bank of America. When I go online to check my balance, it's always very easy to get on and view it. They, also, will send you monthly statements letting you know how much money is in every account you have. The only complaint I have about this bank is that it's monthly fees are kind of high. They take out a monthly fee for every account that you have. Other than that, I've had a great experience with them. If I have any questions or concerns, the customer service team is prompt and attends to the problem right away. I remember one time I had fraudulent activity on my debit card and they cancelled it and notified me right away. The money was also returned to me. Amazing! I have banked with this bank for 8 years now and I can't say enough good about them!
I've held my checking and savings account for about 5 years now. Initially, I opened the checking at the bank and the savings online, both of which were extremely simple. In the past I have tried other major institutions, all of which have flaws. Bank of America has given me great customer service, fraud protection at its finest, and great app integration. My only complaint is that in 2016 BOA redesigned their app entirely, though functionality was greatly improved, it was tedious to learn again. Despite this, I am very pleased with my bank, they have had my back on many occasions. A couple years back I was grocery shopping, when I went to check out my card was declined, I was shocked because I had just checked my balance before leaving. I paid with a different card and when I finally sat down I opened my app and saw someone was spending thousands. My balance was hundreds of dollars negative. Bank of America noticed that this is not usual for me and subsequently gave me a call. However, I missed this call and prompted the fraud detection in app. It allowed me to submit every fraudulent transaction and receive my money back quickly. I called the bank back after doing this to find out more information because the scariest part was that I had my card in my hand, it was not stolen from me and I did not lose it. So I asked the woman about the transactions and she told me they were local to me. Scary stuff. Anyway, I appreciate the attention to detail as well. Small things like travel notices, locking your card in case of emergency, ordering a new one with the touch of a button, and most of all the budgeting widget they recently released. I would recommend this bank to anyone reading this.
I have had an account with Bank of America for about 2 years. I arranged to have one of my utilities deducted automatically from the account. I did not understand fully the overdraft services that Bank of America offers. Several times I have overdrawn due to my funds not being deposited actively til the next day. Every 3 days I found myself getting more into the negative as the overdraft charges occur. The customer service line was not helpful at all in this situation
It's true--Bank of America steals money from the accounts of deceased clients. It is happening to my father's account right now. He passed away some months ago, with about $7,500 in his Bank of America checking account. In January 2017, I filed all required paperwork (I am his son and the executor of the estate) to have the funds disbursed. Bank of American has never responded. On three occasions, I met with bankers at B of A offices in person. All agreed I had done everything required and the funds should have been disbursed to me long ago. They have always been polite...and they have always made it clear that they will do nothing to help me. It seems they are afraid of repercussions to their jobs and careers if they try to have the funds released. I have heard that this is a Bank of America policy. They know it is not worth the cost to me to sue them for $7,500; besides, they can tie it up in court for years (they have a staff of attorneys, so there is no cost to them). Be warned: If a loved one dies, Bank of America will probably attempt to steal the money in their account, as they are doing to me, and there is nothing you can do about it.
I decided to get an account with Bank of America because of an advertisement offering free checking. The year was 2012. I was unable to complete the checking account application online, and the application directed me to go to one of the bank locations. Upon arriving, I was told I could indeed get the free checking account with no monthly services fees regardless of the account balance, but that it was conditional. I had to opt into e-statements, with the understanding that if I ever went into the bank to have a teller perform any type of bank service for me, there would be a charge. Since I was having a hard time finding a totally free checking account, and since I like to do many things online anyway, I decided to try it. I was also given access to a free Merrill Lynch brokerage account. I set up the account and have gone in and picked stocks to watch, but have not purchased any. I also tried out a CD account, but soon found out that the interest was so small, it wasn't worth the time. I ended the CD and had to pay a small fee that was larger than the interest earned. That was disappointing, but bad rates on accounts accruing interest were commonplace. It wasn't exactly the banks fault. Overall, I've had a good experience. Once I felt the need to do a chargeback through the bank after a merchant in Shanghai went on Chinese New year after receiving money from me for a purchase. I found out that they were going to be gone for over a month and wouldn't even speak to customers who made orders right before they left. They just left messages. Bank of America reversed the charge in short order. I had plenty of evidence the merchant was ignoring me, and the merchant resolved it on their end and cancelled the order over a month later when they got back, but I am glad Bank of America went ahead and credited the money back to me within 24 hours because it was a large sum. I have had no problems with their customer service.
Bank of America is a nice bank to use for everyday banking. I first began using them when I was layed off and my worker's compensation was automatically deposited into a BoA account. I liked them so much that I began to use them for all my banking. They have decent interest rates. There are several branches close to where I live and work, so they are convenient for me. I have had no problems with the people working there. All of them seem nice and helpful. Their website is good enough. Overall, I would recommend them.
I frequently use Bank of America for banking for my business. Bank of America has been great since we switched over from "Meta Bank." The transaction fees are much, much smaller. The online banking system is great and makes life easy on the go. The online sign up is very secure, requiring a password, and often additional security questions. After logging on through a secure system I can easily check my balance, transfer funds, and view statements online without any hassle at all. Bank of America has is a very reputable bank who has high standards for security, yet is very simple and user friendly. Their customer service has been sub-par over the years and the customer service people are not the friendliest. However, if your self reliant and like to check up on your balance and need online control, this is a great bank to use.
As a small business man B of A really stinks. Not only did they close the branch where I work, they closed almost every branch in Northern California. When I returned home after a couple months leave, they closed half my bank in Chico and got rid of almost all the senior clerks and managers. They turned my business line of credit into a damn credit card. They sold off my mortgage like I was a piece of meat. I can't wait to take my 33 year old business else where
I sent in a claim form I was told to only send by mail. After doing so, about 2 months later i get an email telling me my claim will be reversed because they didn't receive the paper. I had to call, get another form sent which was gonna take 3-5 days to reach me. Then was told the next day after calling back for a faster solution, to go to a bank. I sat at the bank for almost an hour dealing with this. Sent the form in, called back in 2 days like i was told. They told me they were a 3rd party company that had nothing to do with BofA accounts. I waited another week before calling again for my money. Just to be told something might happen in another 3-5 business days. Then when I'd ask a question, they'd read the same standard answer to me over and over not actually answering my questions. On the verge of suing for this small ass amount.
Bill pay is helpful because I can setup all of my bills to be paid either early or on the day they are due I know others offer this, but Bank of America even helped me with a dispute I had. One of my bills was saying they didn't receive my payment and thanks to Bank of America I was able to show them exactly how and when they were paid. The customer service person didn't act annoyed that they had to go out of their normal routine to help me either. So many companies will do only what they feel like they absolutely have to do for customers. Sometimes you just feel like a number and a bank balance. But not to Bank of America, I felt important.
No customer service. No customer service. No customer service. No customer service. No customer service. No customer service.
If your time worth more than a cent per hour, do not use this bank!!!!!!
I like Bank of America's service in overall. They have a relatively fast act on any problems related to fraud and hacking. For instance, I called their customer service after finding out that I lost $500.00 out of blue from my checking account. Their personnel responded me by asking a series of question to identify myself related to my personal information. Then, they figured that the their ATM machine in my town got manipulated by someone who put a card reader on top of the their ATM card reader so that they could scan my card information and was able to create a copy of my debit card. They immediately refunded $500 to my account back and started an investigation on this incident. I was surprised how quick they acted on this type of incident and was happy to be a part of them.
The thing I like about banking with Bank of America is that they have a mobile app available. But this isn't just some crummy app that you don't really use. Instead, I use it for pretty much everything, even making deposits. The app is incredibly easy to navigate which is great because I wouldn't use the app if it weren't. But my favorite thing about it is that I get to deposit my paychecks from pretty much anywhere. I get paper checks from my job, and going to the bank to deposit funds twice a month can be a bit tedious. After all, I don't think anyone enjoys waiting in line at the bank. So when I get a check, I simply log into the app, take a quick photo of each side of the check and choose which account to put it in. The funds are technically added the same business day, though you cannot access them for debit card transactions until the following day. This is especially nice because I have learned that when taking a check into the bank for deposit it takes an extra day for the funds to be added which can be really frustrating. Oh! and did I mention that you can choose to use your fingerprint to login to the account so you don't have to worry about remembering the password? I have at least 50 passwords for various sites so being able to login with the fingerprint is really awesome because it's so easy. I also noticed that earlier this week the app has made it to where you don't have to even login to view your balance. You simply open the app and hit balance. Obviously if you want more information you are going to have to login, but it's nice to be able to access balance information so quickly and easily. I only have a couple small issues with this bank. For one I don't like that every method of depositing money seems to take a different amount of time to post. You depost through the app it posts the same day but isn't available for purchases till the next. You deposit at the atm $300 is available immediately. You deposit with a person at the counter your funds won't post until the following day and won't be available to make purchases until the second day. This can be extremely confusing and it took me at least 6 months before I figured out the various rules. I mean it is my money, so it can get frustrating when you have to wait a day or even two to be able to access that money. My other issue with banking at Bank of America is that the customer service is kind of hit and miss. It seems to be based on who you happen upon. Some customer service reps are great others are awful. In fact when I have had issues with my account I have been known to get one bad customer service rep, hang up and call back, and then get a great customer service rep who is more than happy to help me out. Though even this can be frustrating because once you hang up it take a while of suffering through the automated phone line before you can reach another rep. I will say though, I have had dealing with 3 separate banks and Bank of America is the absolute best.
I have banked with Bank of America for many, many years now. It seems these days I don't go into the bank as much as I used to, due to to convenience of mobile banking; however, on the occasion I do go in I am always given quick and friendly service. The real reason I have stayed with Bank of America so long is the online and mobile platforms are easy to use and dependable. I have set up auto billpay for all of our bills and have never had any issues. Everything is pretty much one or two clicks away on the mobile app and I appreciate the ease of use with my busy lifestyle.
I have done business with them for the past 18 years. The majority of the interactions with them have been quite pleasant. I could probably count the number of negative experiences with them on one hand. I started off with just a savings account, and as time went on that grew into an additional savings account, checking account and mortgage. Over time, I have grown accustomed to using their mobile banking and website to do most of my banking. It is reliable and easy to use, rather than drive to the physical bank location.
My review of Bank of America is positive.I would recommend this bank to anyone. First off,banking is simple.If you go inside the branch, sometimes you will see a long line at first,because it is a popular bank. However, the tellers are very fast and friendly,and lines move very fast.The inside lobby is very comfortable with complimentary snacks coffee and such. The mobile banking is easy to follow and understand, not jumbled and confusing. Overall, I like the customer service. I had a situation one time were I had some transactions come through that I forgot about.I was overdrawn around $75 with fees. I call the bank and explained and they took care of it for me.
I have been using Bank of America for over ten years now. I have their savings, checking, and credit card accounts. As for the accounts themselves, as long as you do not overdraft, there are little to no fees associated. Transactions are recorded promptly and can be made easy at ATMs, online, or in person at the bank. Interest earned on savings tends to be low. As in all banks, the major drawback in my opinion is having to deal with automated phone services if there is an issue. Eventually you can talk to an assistant, but it takes some tactful maneuvering to do so. In the case an overdraft does occur, you can sometimes explain the reasoning to a bank worker and they will credit you for it. Also, their fraud protection works well if charges are put on your account from a stolen card. Overall, I would recommend the bank, as it is secure and convenient. Just be responsible in your decisions.
I joined Bank of America in 2015. My old bank, Union Bank of California, closed its branch in my town, and the only other option was BOA. I hadn't heard good things about them. Friends reported that they (BOA) were impersonal, over-corporate, and indifferent in their customer service. Most of that has turned out to be untrue. In fact, their customer service has been unusually friendly, considering how awful customer service can be. I had an issue with mobile banking, for example. The woman I spoke to at the BOA service center (phone service) walked me through the problem patiently, even when I didn't have the right language to explain the problem. She explained that a default setting in my account was causing the app feature to not work (it was more complicated than that, but you get the idea), and was able to correct the snafu lickity-split. Then she asked if I was having a nice day and whether I thought the Broncos were going to win the Super Bowl (it was around Super Bowl time). I'm not a big fan of BOA's online banking system. It's fairly bland, and banking options are sometimes difficult to locate in the drop-down menus. I'm also not too keen on how long it takes transfers, especially international transfers, to clear. But I figure you'll get these hitches with any bank you run with, so I don't lose sleep. For a supposedly evil institution, I've been relatively pleased with the service I've received.
I have used Bank of America for the better part of a decade now, and they have been reliable no matter where I reside. I originally opened an account when I was living in Houston, TX. Branches were readily available if I had any troubles or lost a debit card. I now live in the lakes region of New Hampshire, and I am least 30 miles from the closest ATM or physical location. I still find it easy to do anything that I need. The online banking is wonderful and I can make any necessary transactions within a browser, or their wonderful app, despite me being so far from a branch location. I can deposit checks, transfer money between accounts, and even order a debit card without having to leave my home. I've even had my debit card stolen twice and had fraudulent charges reimbursed to my account without much hassle or a long wait. I definitely recommend Bank of America for any of your banking needs.
I have been the customer with bank of america for the past 7 Years. They have gradually modified the user interface and now it's the best of them. And the best thing to admire is their security of internet banking services.
Below are the security features that i would best of them
1)2 layers of support including verifying the pictures to login
2)SECURE PASS CODE while making the transaction.
3)Verifying Our Debit or Credit Card while adding new user.
And
The App support has become good and easier to make the transaction. The new look with balance details are crisp. Messaging services are
add on support to the website and they do respond immediately to resolve my concern.
Regarding Transaction, They have introduced multiple ways to send the cash to customers including Email, Mobile and Account number. I would recommend my friends to open the account on BOFA because of internet security and services.
I have had both a checking and savings account with Bank of America a few years ago. At the time, the customer service was terrible. It look a long time to get through to an actual representative. I remember that I would actually have to hang up and call back a few times. This was due to the automated system being extremely difficult to get through and actually speak to a live person. They also had unreasonable fees. I was charged a $10 fee just to have a checking account. I never received free checks to start out with (like my current bank does) and I would receive overdraft fees all the time. I would receive these fees even when I brought my account to a positive balance the same business day. Of course, customer service would never help in these situations. The only decent thing that I can mention about this bank is their online service. The online website was extremely user friendly and easy to use. However, overall, my experience was terrible.
I recently was contacted by Bank of America stating they were closing all of my accounts checking and credit cards. One of the cards have an annual fee which of $59 which was paid a month earlier. I requested a refund or pro rated refund of the fee. They rep on the phone said they would but it never happened. I had cash rewards of over $150 on my account and they said once they close the account they keep your rewards money. The reason they said they were closing my account was because of my credit score which was just over 700. This is one bank not to be trusted.
Never fail to under exceed my low expectations.
Made a 10 AM appointment with the bank branch. Received notices as requested. Got there at 9:55 and was told to have a seat. 10:20 was told they are running late and would be with me shortly. 10:30 I left.
Their online banking has matured over the years and I think it is good. I have a few tweaks I would make, but otherwise very few complaints.
Every visit to Bank of America starts off with a Specialist greeting. At times I am ushered into the bank with a smile and a welcome. As I fill out my account slip, I do appreciate personnel querying me about any deposits they can make on my behalf so I do not have to wait in line. This bank is the only one I have even received a bottle of water and snacks on a few of my visits. In my recent visit, I loved the novel concept of showing how much the dollar is worth on their flat screen. The bank teller helped me determine how to make my bank needs quickly. I leave this day glad I had visited BOA. I had everything squared away and in a timely manner. Thanks.
So I've been with BofA for over 10 years. The main reason being convenience. It's nice that they are all over the country, as I have moved a lot in my life. However, I've seen over the years that fees have gone up for everything. It's annoying that they charge a $35 overdraft fee and are usually unwilling to refund more than one or two a year. They charge fees for not keeping a minimum balance in your account and that has been frustrating. I will say that the online and mobile app are really good and rarely have problems. I'll probably keep using BofA because I'm too lazy to switch, but I would say that it's just an average, money making banking institution.
I had been banking with Bank of America for most of my life.
For the most part, this has been a positive experience. I would often deposit cheques and money into the account. It would be cleared the same day in 95% of the instances.
The staff was friendly and courteous. The mobile app was easy to use, and I could access my online banking information.
Many times I returned from vacation with money left over. I could easily exchange money back into dollars.
That concludes the positive aspects of the experience.
The negative aspects began when I received a letter in the mail. It highlighted a change in the banking charges.
The main change was as follows:
Currently, I had no month fee's, and I would deposit money periodically.
The new rules stated that I would be charged a minimum fee if I did not meet certain criteria.
The main criteria outlined in the letter was X amount of deposits per month.
Within the next three months of using the account, I did not meet the minimum deposit amount.
Resulting in a charge for a change in a rule.
I was not happy and moved the account to a local credit union. No charges present at the local bank.
I frequently use Bank of America online and I can honestly say that I am totally satisfied with them overall. The bank recently contacted me to let me know that my bank card may have been compromised and instantly informed me of the situation. They even sent me out a brand new bank card without any hesitation. Also, they have it set up so you can get messages via mobile text or email. You have the choice of how frequent you get these updates and what type of updates you receive. I would definitely recommend this bank to all my family and friends. They truly do show a lot of interest in what the customers want and need.
We currently have a banking account with Bank of America. Often I resort to using our our banking accounts and prefer not to deal with BOA as much as possible. Bank of America is great if you need to make transfers between accounts, and for that only. However, if you need any kind of support, help, have any questions, or even need to speak with a customer care rep, this place will have you on your heels of anger. Why do I need to schedule an appointment to walk in this bank, yet not at any other banks? Finally, once you do get to talk to someone they act like they are too busy to handle your needs. Everyone seems like they have more important things to do. If you call for help via phone, they tend to ask too many questions, and refuse to help you without you giving secured information to them over a phone which could easily be open source monitored. Every location I visit, the staff is absolutely rude and over-all they act as if they just don't want my business, hence I try and stay away from here as much as possible.
Now, I have an account with BOA, been waiting for my deposit since May 23, 2016. Now I've learned that BOA does not do direct deposits on weekends, ok, and Monday was a holiday, ok, so expected to get my deposit on Tuesday, no deposit. Ok what the hell is going on??. I called were the check came from they said that the check is definitely at BOA, so what the hell is going on? Talk with BOA customer service told me to wait until Wednesday between 12am-8am. What?? I have never ever had to deal with nothing like this ever never with no other bank account. I'm used to my direct deposits coming in Monday-Friday. I mean what the hell BOA.??
My experience with Bank of America has always been very professional and considerably enjoyable. I always feel like my transactions are safe and treated with the respect they deserve. The customer service I have experienced has always been polite and courteous. They have been willing to go above and beyond on multiple occasions. For example, I once made a cash deposit into the wrong account. It was my error but I was able to resolve the issue online in a manner of minutes. The service is truly exceptional. I never am left waiting during online or brick and mortar visits. Overall, I highly recommend this bank. I expect only the best when dealing with my financial security, that is why I choose and stay with Bank of America. The speed of service, friendliness, and professionalism simply cannot be matched. I would know, I've tried them all out!
I had to call BofA to close a savings account I had that I wasn't using any longer and was charging me a $5.00/month fee. I would have liked to do this on the website, but that wasn't available. I called and explained the situation. The person helping me looked into different scenarios to link the account to avoid charges. In the end I was given a refund of the last months charge and the account was closed. I was very happy for the effort and satisfied with the outcome.
Opened acct w/BOA about 2 yrs ago. Was told with DD NO FEES! No mention of minimum DD. Ok for 1 month shy of 2 yrs. I called to complain about something re another fee. The next month I notice a $12 service fee. I called and was told that there was a fee for any direct deposits under a certain amt. I explained I have NEVER had a fee regardless of DD amount. I was told it's in the "fine print" Also, after a conversation with one of the reps, bc I notice transactions posting "3 days" after I swiped my card, transactions were coming through. NOW I would check my balance and could see these transactions go through, the same night I swipe (have been going to this convenient store for a couple years - never a problem. When I am down to almost nothing in my account, I use cash until my DD is deposited (like 3 days) I ONLY NOTICE when my acct is that low, the transactions seem to be "held" to cause a negative in my account" SO during that call, the service rep told me how the transactions are put through, I repeated it back to her this way "so you are telling me that BOA puts through transactions in the "order" they see fit"? She said "YES"!! I also had my DD go in on Fridays, same DD, Friday every other week, nothing changes! It should be there at 12:01 am Friday, OH NO - when ever they want...Well it was 730am Friday, I ran to the convenient store to get a coffee $1.07) (saw my DD was in my account) got home w/coffee to an that I was $1.07 NEGATIVE!!! With this said, you can see they are doing EXACTLY what TD BANK had the Class Action lawsuit against them for! The 2 girls who started the lawsuit WON! If you have experienced this, PL reply back - lets get a lawsuit going and make them STOP THIS! We work too damn hard for our money for the bank to be causing us over drafts bc they make it happen!
I've been trying to contact Bank of America for days now.
Calling them makes me enter a whole bunch of information only to tell me no agents are available at this time.
Connecting to there secure online messaging system tells again, no agents are available at this time.
Sending them an email seems impossible as no email is listed anywhere.
Is this really what customer service has become?
I have a BofA checking account that I got with Preferred Rewards that I use for local banking services. I ran some tests to see how long it would take to transfer money from my other accounts (at Ally Bank) to BofA.
Initiate transfer at BofA web site: 3 days
Initiate transfer at Ally Bank web site: 2 days
Initiate transfer at Merrill Lynch web site, and then transfer to BofA: 1 day
Note also that BofA charges $3 if you initiate a transfer out of your account from their web site (!!!).
Bottom line: It never makes sense to use BofA's web site to do an ACH transfer. Always use your other bank's site. The fastest way to get money to your account is to use Merrill Lynch's site to transfer from your bank to ML (1 day) and then to transfer from ML to BofA (instantaneous).
Today I went to two branches to take check,but i can't becouse the branches said we don't have money .... I don't know why them open !!!!!
I have been banking with Bank of America here for 4 years. My review here will be limited to online banking for checking and savings accounts and customer service in branch. I find the online banking interface to be intuitive and reliable. I've not ever experienced a problem and can receive assistance there for just about all my banking needs. I do have one issue with the fees which I find a little high. The free checking is only free if you receive a qualifying direct deposit within the calendar month. If not, the fee is $12 which seems a little steep to me. Also if you for any reason need to actually go into the branch for assistance be prepared to wait a while even if you make an appointment. My experience has been that the customer service staff seem put out to help you in person and expressed politely that what I needed assistance with could have been taken care of through online banking. Obviously this was not the case because if it were I would have done it that way. I found that a little troubling. But overall they have been a decent bank to deal with.
On Saturday at 8:30pm I deposited a check of $200 into my savings account at BOA thru the ATM in my home town. I was told when RE opening my accounts after numerous issues with them from 2012 that $100 clears automatically and the rest would be pending. Fair enough I thought so I made the deposit like my branch teller instructed me to do thru the ATM if it was after business hours. After making the deposit I did a balance in quarry and saw that only $45 was available and the rest was processing. Today (Sunday) I stopped at the ATM to check on what was going on with my account and saw I only had $11.99!! Being the mother of a 9 month old and needing to do shopping I immediately called customer service. At first the women was very confusing and told me 2 diff deposits before she got to the one I had called about and then continued to tell me that of the $200 that $155 was made available to me when it was not. She then had me on hold for over 20 min waiting for a supervisor to give her the ok to credit my account the $$ which I felt was very kind. 10 min later I am told only $50 will be made available and that I would receive the rest on TUESDAY Feb.2nd since they didn't processes checks over the weekend even tho tomorrow is MONDAY and the remaining balance was only $100 if they were crediting my account a measly $50. What the @#$% are they talking about and does any of this sound right???
Where to begin... I made one of the worst personal finance decisions of my life when I opened an account here at a wistful 19 years old. Poor young me had no idea what he was in for with this fraudulent, selfish, and irresponsible bank. The experience that caused me to finally leave... after the countless fees and random changes in policy that ended up costing me too much money, was my account being hacked after using an ATM outside of one of the banks own locations. ALL of my funds were stolen in this incident, and it took me over a month for Bank of America to accept responsibility and replace the money in my account. And after they finally got around to that, it took another month, 2 months total, for them to issue me a new debit card. If you like writing $5 checks and being hassled trying to withdraw money in person without an active debit card, I would say go for it. Open an account here. But if you value your money and your sanity, avoid this cursed institution like the plague.
I think Bank of America is an okay bank you certainly could probably find some better alternatives. From my experience they have a decent team of people at any of the branches I've been to with good experience and a good way of helping their customers. They are always quick and friendly to get you back on your way. The fees are kind of bad I get $12 in maintenance fees taken away every month. The app they have and website works well on a variety of platforms and their apps are always getting updates and have gotten easier to use with more intuitive interfaces. Some of the good features that they have is the ability to cash a check through their atm it is a really painless and simple process and now you can also cash checks from your phone. I think they are competitive and provide comparable services to other banks. Savings and checking accounts are easy to manage. Transfers are generally painless although they do take some time. Using their electronic wire transfers works well and I have never had issue with that or setting up direct deposits.
I deposited a check and it took one week for my pay check to clear so funds can be available. I will be closing my account shortly because Bank of America is not a bank you can trust.
Too many individual employees that don't have a clue. The best help I had was the guy that helped me close my accounts, but at that point it was too little too late. Also debit card charges took three days to appear in online banking. They may have fixed this, it's been a few years.
Received an offer for a $300 bonus by opening a new checking account and completing $4000 in direct deposits within 90 days. Problem is I did not receive the offer until day 70. I was encouraged to pursue the bonus even though the deadline had passed. My case was escalated twice before I was denied. Offering a bonus with a 90-day deadline on Day 70 seems rather disingenuous. Colossal waste of my time.
Bank of America is my number one bank of choice. I bank with Bank of America for a couple of different reasons. Their customer service is helpful, professional and easy to speak to. Their app is great for when I am on the go and need to check my accounts or make transfers. There is always a Bank of American in any location I travel to. I always recommend Bank of America to friends and family when they ask me who to bank with. When I have a question about banking I can log onto their easy to use website and read through their commonly asked questions forum. Normally, I am able to quickly find my answer and move on to my next task. Their fees are low in comparison to other banks and their website is user friendly. I have banked with Bank of America for many years and intend to continue.
Customer service has been excellent over the phone. I have dealt with customer service many times on the phone and have found it easier to get to a person than many other banks with automated phone systems. I have always been able to resolve an issue with the bank within just a few minutes on the phone. I have traveled internationally and never had a problem using my debit card when overseas as long as i informed the bank of my departure before i leave.
I live in Virginia and this bank is great here. The service is second to none and they have a lot of ATMs. That's why I chose them. BofA is so big that you'll always have an ATM nearby. So that's an added bonus. I really liked the bank.
I have 2 bank accounts. 1 with BofA that I opened when I worked for them in 1999 and last year I opened an account with SunTrust thinking that I may eventually change banks (a real pain in the ass because of BillPay/Automatic BillPay.) and move away from BofA all together. I move money back and forth between the accounts as needed... Mostly to SunTrust since my plan was to eventually make them my only bank. Without fail SunTrust will hold my funds for 3 days before I have full access to them, which has caused me so overdraw a couple of times (at a $35 charge from SunTrust), or had online BillPay refused for insufficient funds, causing me more fees and late fees from those I am trying to pay. Yes, I know that banking laws say that it "could take up to 3 days" for funds to move between banks. Using electronic transfer I can push money from BofA to SunTrust or can pull from BofA from SunTrust. It doesn't matter which way I do it, SunTrust doesn't make the funds available for 3 days. HOWEVER, BofA shows the funds as gone the day of the transfer. To get around this I have found that I get faster access to my money (or at least part of it) if I actually write a check to myself from BofA and deposit it into SunTrust. Even with that, SunTrust puts a hold on part of my funds, even though BofA has already sent the funds to SunTrust. How do I know? The electronic image of my check is available online at BofA the very next day. If I do the reverse and move money from SunTrust to BofA, SunTrust does not release the funds for 3 days but BofA (after verifying the funds are there) makes the money available to me same day. What do I pay for this wonderful service? At SunTrust - $7.50/month unless I run 10 transactions through the account. At BofA? $0.00 with no stipulations. Totally FREE checking.
Comparing the Mobile Banking Apps BofA is great at automatically capturing my check images. Good job there!
I used to get really frustrated with BofA but after my experience with SunTrust I will have to say that maybe they are not as bad as I thought. Right now I am going to stick with BofA for the foreseeable future.
My experience with Bank of America was awesome. I opened a savings account as well as a checking account, and use it for my main banking account. It gathers a nice amount of interest in the savings account and the ATM's are very conveniently located in my town. The card I signed up was free, as were many other services offered to me. The bank is always clean and the tellers are very friendly. I would definitely recommend this to anyone looking for a bank to open an account. It has served me well and I will continue to do business with this bank.
Every thing I visit any branch of Bank of America I face excellent customer service. Teller are pleasant and very helpful. I own a small chain of restaurants and visit most branches located in Northern Virginia, each branch but their all have qualify and professional associates devoted to customer satisfaction. The support received from Bank of America in favor of my business has been essential with out their support I would not be in the restaurant business. Bank of America support in the community many small business would not be able to keep door open, the relationship between Bank of America and the support toward small business is a sample of support to the local economy as well for economy nation wide. Thanks for you all your support. Thanks for your associates committed to serve local communities.
What happens to the money you put in a savings acct. Back in the 1960 when I was in grade school and we never pulled it out.
I have been a customer of this bank for over six years now, and have had a generally positive experience. Interest rates for savings accounts are so low that I hold all money in my checking account. They have provided me a good way to gradually increase my credit rating, while providing me with a basic rewards program that has earned me extra cash for school. The online interface is very user friendly and makes it easy to check account balances and pay bills.
I never knew the importance of great customer service at my local bank until I lost my wallet while on a trip abroad. I was a complete nervous wreck, but thanks to the amazing customer service representative at my local Bank of America, I was finally breathe and solve the problem of my missing debit card. The whole process of getting a new debit card and PIN number took about half an hour, and I was reassured that nothing had been stolen. The associate who helped me was amazing and very professional, and she didn't give off the vibe that she just wanted to sell me a credit card. In fact, in all my years of Bank of America's service, I've never once felt like they just want to sell me a credit card!
They pull hard credit inquiry on existing credit card accounts this is unheard of by other big banks and
if you do not use the credit for one year they will close the account without your knowledge...
I owned a savings and checking account from BoA for about seven years, for the most part my experience has been generally good. Both of their standard savings and student checking account are flexible. The fee for withdrawing from the saving account outside the grace period is forgiving. Similar to the overdrawing from a core checking account, they give you a reasonable amount of time before charging the overdrawn fee. Their rates could be a lot more competitive though. Same with the benefits, the cashback rewards are lackluster. However my experience with customer service has been surprisingly positive for all encounters. The representatives are courteous and helpful, cooperate to answer questions and request . Haven't had a bad experience yet. Although I wish they had better rates and rewards for their checking accounts, my experience with Bank of America has been positive and content.
Went in this morning to open a checking account. I was told their systems were down but they could do the application by hand. Of course that took way longer than an electronic application. At the end, I was told that they couldn't process my deposit but I would be "invited" back when the system is back up.
I have had an account with BoA for the better part of the decade. I first opened it as a college student because of the convenience of having locations both in the city I was currently living in as well as my home state. As a college checking account it offered just about anything you would need as far as services and web/app capabilities. They were also pretty good about waiving the occasional overdraft fee when needed. But since I was converted to a regular checking account it has been near impossible to avoid fee's. $10 "Overdraft Protection" fee if my checking runs out and money is need to be pulled from my savings account. Another $3 to transfer money to MY account at another bank. And my interactions with customer service have been less then acceptable, both within branches and over the phone. To be honest the only reason I haven't switched to a local credit union is the mere fact that I am too lazy to change all my auto drafts. I'm guessing that will soon change.
I have been with Bank of America since for at least 10 years now and have had a pleasant experience. The online banking system more than meets my needs and I have just discovered the usefulness of the BoA app. I can scan a check and deposit it right from my phone. This feature saves me a lot of time. I have always had great customer service when contacting Bank of America and have been very pleased with their services, rates, and fees. I will continue using BoA for all my banking needs.
We open our accout in Bank of America three years ago. We were customers of other banks. But since we have being using this bank, we have never had any problems. The time when we went to the bank to open an account, the person who took care of us was very helpfull and nice, to point that we haven't had any need to go back or call for information. Even when we went abroad, and in some store, they charged us three times the same amount, the Bank locked our account, as a measure of security. We liked that. And when we called the Bank, because our card was blocked, they were very helpfull giving us assitance. We like their on line programs too, very easy to access and to use. So We really feel very satisfied with this Bank. No need for another bank
Customer service has always been nice and friendly but my problem are the hidden fees. Even if you are explained them It's aggravating like I can't go inside to make a deposit without them charging me. The mobile app is amazing to have! you can even deposit your checks on there but in my experience personal checks are a bit harder to get through on there.
This bank is by far the worst big bank I have EVER done business. They are so money hungry they charge you for every little unreasonable thing, and I'm not just talking about OD fees (I opted out of those and use my account wisely). If you are an unhappy customer, they dont care about anything you have to say. They'll just close your account and not even ask why you're unhappy. ONLY ONE EXAMPLE: I had missed two CC payments on ANOTHER CC UNRELATED to BOA (while I made sure to make BOA CC payments on time and more than minimum) and the CC department decided to take the liberty and lower my CC limit based on the two other late payments. WTH??? If I'm current with you and you are getting what is owed to YOU, what difference does it make? When I went in to close both my bank account and my credit card (like I needed the extra "burden" of another card) they didn't even bother to ask me why I wanted to close my account to try to keep my business. Maybe had they done so, it would have calmed me down and I would have stayed with them. The fact that they did not do so just goes to show that they have poor customer service and dont care a bit about the customer. My payment history on ALL of my cards, bills and payment schedules are all current, on time and never late, so the ONE time I was having financial problems with ANOTHER institution (nothing to do with BOA) they decided to cut my limit. I have plenty of "good credit" cards that I didnt need another one...the only reason I got this one was because it was a promo offer and for a separate business account that I hadn't used for business in awhile anyway, so it's not like it hurt me one bit to close that account. They only stabbed themselves in the foot and now will not see another hard, earned penny of mine go into their institution.
My advice? Shop around. There are plenty of other big banks that would love your business and make sure you are happy (within reason) before closing a perfectly fine account. The problem with BOA is that ALL customer request seem to not be "within reason".
I tried out Bank of America for about 1 year. I decided to switch to a credit union. The customer service was great but the fees were too high.
I've held accounts with many different banks over the years - Wells Fargo, Chase, Community, Bank of Texas, various credit unions... I've had the best experience with Bank of America so far! I've had an account with Bank of America for about a year now and I am very pleased with their customer service, both in my local branch and also over the phone and chat. The last time I had an issue regarding an overdraft fee a few weeks ago, I promptly spoke to an agent through the online chat. The agent was able to resolve my issue and was able to waive the fee for me! For people saying they have bad customer service experience with BOFA (or banks in general), part of it can be the way you approach the issue with the agent. If you start out rude and angry the agent may not feel like helping you to the best of his or her ability. Just a thought!
Anyways, I'm happy with BOFA and I will stay a loyal customer.
As far as the services themselves, I love Bank of America. Transfers and deposits happen quickly, and I’m not dissatisfied with the amount of fees when they do happen. I like that their website has a chat function so I don’t have to call or go into a branch every time I need to talk to someone. If I have to go into a bank branch or get an issue resolved that's unusual, I tend to be a little let down. As polite as they are, they tend to speak with confidence about things they don't know about, and others will be somewhat rude and callous when you come in expecting something based on what you've been told. However, they've refunded a good amount of fees and are generally very reasonable.
Bank of America is one of those large banks that doesn't really care to be anything special.
I have 2 personal accounts with them, a credit card, and used to have a business account with them. For personal things, it's fine. They don't really gouge you with fees, but I would not suggest business banking with them unless you are a larger company.
If you are a smaller company, or a just starting out, look somewhere else. You'll lose a good bit of money to the fees they charge and if you're bootstrapping, you probably can't afford to do that. It all adds up pretty quick.
i just got word at the branch that my ebanking account will be no more. Boa will start requiring a direct deposit for the account. Or min of 1500 or 250 direct deposit monthly to waive fee.
I really love Bank of America. I have a checking, and savings account, and a credit card through them. I also have my auto loan serviced through them. They have been absolutely amazing throughout my entire experience. I originally opened up an account with them because I liked the interest rates they had on their savings accounts, but then decided to open checking with a debit card along with those others loans and credit cards. Their customer service is superb. Every time I have had to call to ask a question, I always talk to an American who has a clear view of my account and knows exactly how to solve whatever problem I am having. They are always very willing to work with me and surprisingly friendly for a large company. I would recommend to anyone!
I just received papers from another bank for an inheritance. They require a medallion guarantee stamp before they will process the paperwork and BoA delightedly told me they stopped offering this service a year ago. My brother's small bank in which only has two offices offers this but BoA, which is one of the largest won't. I can't get this money without it so will be opening a new account in another bank as BoA is too stupid to keep a simple service like this for their customers. I've had this account for 20+ years but this means closing my account. It will take me months to get my direct deposits and new checks, etc (which means months before I can complete the needed paperwork) settled elsewhere when one simple stamp which takes no time at all would have kept them a customer.
Also try and negotiate through BoA website in order to find a way to contact them. LOL...not much chance of that.
I would recommend this bank to anybody and everybody. They gave me a checking and savings account when nobody else would. I had problems at first going on line with them and I went to the bank and they were extremely helpful and friendly. They solved the problem really quick.
I have never been in the bank that everyone was not extremely friendly. I do not deposit very much money, but the bank always treats me like gold. I often go negative in my accounts, and they have never charged me a fee. I recommended this bank to friends, and they have all been totally satisfied. I would not ever consider changing banks. They are the greatest bank I have ever dealt with.
When I first started my direct rollover process from Charles Schwab to Bank America I worked with a Financial Advisor that was nice, but not very helpful. He would not answer my emails regarding what I should list as an account number for the check that Charles Schwab would write to rollover my retirement funds. When I went to him in person he was not helpful either. It felt like he was answering my questions, but really wasn't answering them. However, he did submit the necessary paperwork to Charles Schwab to initiate the transfer. One day I received a call from Charles Schwab that they couldn't accept third party paperwork. So I went to Bank America again to ask for an account number. Luckily, the previous Financial Advisor was moved to a different location. The new advisor was able to answer my questions and give me the information I needed, which was the account number. As a result of the delay in receiving the account number Charles Schwab did a force pay out of my retirement funds without my knowledge and the check was already mailed to me. I only found out about the check because the new Financial Advisor was able to give me the necessary information and I called Charles Schwab to update them. When I received the check taxes were taken out, which was different from the usual direct rollovers. As a result, I had to open an IRA account that reflected this or I would be taxed again. I even had to add back into the Bank of America IRA account the taxes that was taken out of the Charles Schwab retirement funds. With the help of the new Financial Advisor I was able to get this stressful nightmare over with. Even though this process was a nightmare the customer service that was given to me by the second advisor improved my overall view of this bank.
I've been a customer for almost seven years now and I've never really had a big problem with them. I was given the student account when I first applied, and it gave me no fees or anything so that was a really nice perk. Once that expired I was given a regular checking account, no problem. I then switched to an online-only account which is far better in my opinion. I do all of my banking online, on my phone app or on my laptop. Depositing checks is incredibly easy. The only downside to this is if I have to, for whatever reason, speak to an actual teller, I will get charged a fee because it wasn't 'online' specific. If someone were to wire me money or something, I'd get a fee for that if it went through an actual person. The fees aren't too high, but I still think that's a bit unreasonable. And the overdraft fees aren't too kind, either. But, over all, pretty good.
I was with Bank of America (BoA) for about 2 years. They lured me in after graduating from high school and after the barrage of the typical letters in the mail you get from banks you get as a vulnerable high school grad, I decided to go with BoA. Obviously I wanted a cool and trendy bank, and of course Bank of America fits that in all honesty. Everybody has BoA and knows about BoA. However, I did not know that you pretty much had to be a well-off individual to ENJOY Bank of America... You will get fee'd for something as silly as maintaining a small balance on your account and you will continue to get fee'd until you bring your balance up over these made up thresholds. It's incredible. Also, don't even think about overdrafting, you get fee'd daily if your balance is negative. Sure they have an appealing website, mobile app, and locations everywhere. But unless you have a big balance, you will get drowned in these "convenience" fees. There's nothing convenient about being fee'd all of the time!
My biggest complaint with Bank of America is that they have way to strict transfer and withdrawal limits. They have let me go into negative balances with my recent struggles all too often, and I wish they could be more lenient. Not the best bank for college students. They do have great customer service though. I recommend going with a more flexible credit union if you're young.
I visited a branch of Bank of America in Texas a couple of times to establish new accounts for checking, savings and a credit card. I was extremely pleased with the way they handled my situation and the pleasant attitude of the bank personnel I worked with. Both times I visited the branch without making an appointment to see a banker. While there, I only spent about 10 minutes waiting to be seen. During that time I was was given water and was given updates that it would only be a few minutes more. The first visit to open the accounts took only about 30 minutes and I was given all the information I needed to make a decision easily regarding the specific type of accounts I wanted to open. The banker answered many questions while entering my information.
The second visit was due to an issue with the email address associated with the accounts which I discovered after registering with the bank's website. The email address needed to be linked to a couple of the new accounts but not to the third. I could not find where this type of change could be made on the bank's website and after calling the bank's support line they directed me to visit the branch once more - so I did.
This second visit was just as pleasant as the first visit. After I explained the issue to the banker, it was taken care of within just a couple of minutes. The banker explained that since the update was made at the branch, it was immediate whereas an update via the bank's website would take somewhat more time. The banker also provided some examples of how she used online bill pay to avoid using checks and receiving paper statements which I thought was very helpful.
When I started college, I opened a student checking account with Bank of America. Through those years, it was pretty good. No checking account fees, though I did have fees for my Savings Account. After 4 years, they basically pulled the rug out from under me. I have been getting $12 per month fees for checking, and $5+ per month for savings. $17 in fees is ridiculous, and I get more fees thrown on if I transfer too much money or use my debit card too often, and I think I have been charged for using an ATM more than 3 times. What is that about! It is MY money, I should be able to transfer and use my money as often as I please.
Their mobile and online banking is pretty good- you can deposit checks from your phone by taking a picture of the checks. This has come in handy. But overall, I have been dissatisfied by Bank of America, the king of the hidden fees.
I have been with Bank of America for 10 years now, but I am just about ready to close my account as I'm switching to a credit union very soon. I have had many great experiences with BoA in the past, but I have received poor customer service in recent months. On one occasion, I received 4 overdraft fees on a single day, and I am 100% certain it was not my fault. I am very careful with banking, and have never made any mistakes in 10 years until the online system failed me (seriously, it was not my fault!). I was only credited back $19 out of the $140 charge. I felt cheated, but oh well, it's their loss.
I had account's with them for at list 30 years.
Without any notice they closed my accounts and cancel of the points I had in my credit cards, at list 100000 point.
They gave me a number to call but all there is an answering machine saying there is nothing to do. My Credit is perfect, I always pay all of my balance in my cards in full. My credit to income is about 3%.
In my branch they tried to reach someone to get an explanation without any look.
The only reason I kept the accounts opened for the last 14 years was because of my credit, and hopping they would come around.
I have lowered my balance in this last 14 years because I thought they were treating me very bad.
And had much better service in other banks.
But never the less they close my accounts. I think because my low balances even though they were more than 4 figures usually.
I've been with BofA for a long time because their online banking and website were so easy to use.
I put up with their fees and watched their customer service go down. I thought that switching to a local bank would be a big hassle,. I also wondered about having few branches and ATM machines to use.
But I was wrong! Moving my online payments and direct deposit was super easy and my local bank's online bill pay is also easy to use. As long as I remind the bank about ATM charges, and don't go over $10 a period, using another bank's ATM is no problem. And my local bank does have a few, so using theirs is an option too! Moving money to my online accounts has been a cinch.
So, after 20 years in BofA, I'm gone!
I started off with a student checking account with Bank of America about 10 years ago. The main thing I love about Bank of America is how convenient the ATMs are. I have found the ATMs to be located in shopping malls, airports, random street corners, parking lots and various other places. There are quite a few within walking distance of my workplace as well. Their rates have never really been too competitive. The savings account interest rate is pretty much nonexistent. Recently they added a minimum balance of $1500 for my checking account which is very manageable, but I find it annoying to have to constantly keep my eye on it. The few times I have had to step in a branch to do transactions or get service on my account have been very productive. Their branch employees are well trained and professional.
I do not appreciate this bank, and have not since I've started banking with them. I understand an overdraft fee if the funds are not returned within a 24-hour period, but if I have a check being submitted for deposit and you KNOW that, don't charge me an overdraft fee. Their late fees are ridiculous as well, and if you can get to a customer service agent, I don't know why you bothered because they won't help you. I've talked to multiple agents about both good things regarding my account and bad and each one didn't care to do anything above and beyond what was placed in front of them. I have worked in a call center and I know it can be taxing but suck it up and do your job.
I first got myself a Bank of America banking account back in 2009. At the time I didn't end up using it so I closed the account and ended up reopening it in 2012 when I started my business. The staff is always friendly which is the reason I went back after three years. They are helpful and always have a smile on their face.
I ended up being overdrawn when I moved all my funds into a different account and a previous purchase went through. I called them after putting the amount needed to cover the fee and purchase back in the account and asked for a one time refund if it was possible. I didn't have high expectations but was able to get my $35 back and have been with them since.
Overall, Bank of America is great, they will make you happy. Give them a shot!
It is great to walk into a bank where they make you feel at home, even though most of your transactions are done on your phone They greet you at the door, ask where they can help you and take care of all your banking needs right then and there. If they are not positive on the answer it is only seconds and they are on the phone making sure they have the right information for you before you walk out the door. It is great to know that their customer service is on top of keeping it friendly. The other day I went in to check on my equity loan I was personally met by the branch manager ready to assist in anything I needed. Due to more online transaction I was amazed that they still remembered me from years ago when I first opened the account. Things might be going high tech in banking but every once in a while you have to actually go in and it is nice to be remembered.
It is great to walk into a bank where they make you feel at home, even though most of your transactions are done on your phone They greet you at the door, ask where they can help you and take care of all your banking needs right then and there. If they are not positive on the answer it is only seconds and they are on the phone making sure they have the right information for you before you walk out the door. It is great to know that their customer service is on top of keeping it friendly. The other day I went in to check on my equity loan I was personally met by the branch manager ready to assist in anything I needed. Due to more online transaction I was amazed that they still remembered me from years ago when I first opened the account. Things might be going high tech in banking but every once in a while you have to actually go in and it is nice to be remembered.
I have been banking with Bank of America since 2002. It has had different names over the years. It is now Bank of America. My husband and I are happy with Bank of America. We have had no problems with them over the years. We once had to get new atm cards, because I lost mine and then I called in for a new one. We could not get my card to work, so we stopped by Bank of American to correct this problem. The person who helped us was very friendly and courteous to my husband and I. It took about twenty minutes to correct the problem. We were satisfied with the service and left feeling good. I tried my card before I got home. It worked just fine. problem solved.
As I'm new to the USA and was supposed to open a savings account, but I was bit hesitant to ask questions. The bank members helped me to overcome these barriers and enjoy banking. Now I'm familiar with all the common banking transactions, and I thank BoA for helping me.
Bank of America has many ATMs which is convenient and has local branches available throughout the country which allows me to do banking even when I am travelling. Since I tend to travel quite a bit for work as well as pleasure, access becomes a problem with many of the smaller banks. This is generally not a problem for BoA.
Bank of America charges fees for everything however. If I happen to be somewhere where there is not a local ATM, use of another ATM results in several dollars in fees for each transaction. Credit card fees are high. Overdraft protection is available and you can link a credit card to your checking account to prevent overdraft fees. Unfortunately, if you use the overdraft protection you are charged a significant fee. If there were 2 pending transactions in your account they will transfer money to cover the first and charge a fee then transfer money to cover the second and charge another fee.
They allow mobile deposit now which is a wonderful convenience, but it takes several banking days for funds to be available. Getting an "acceptable" picture of a check can be challenging but otherwise the mobile deposit process is easy. Unfortunately funds are delayed in getting to my account. For my last deposit, that meant funds were not available for 6 calendar days and my account was then "overdrawn" when my bills were paid despite the fact that I had deposited over $2000. I was then charged overdraft fees for the account and over draft coverage fees for each transaction. This means that near the end of the month when my mortgage is due, I need to drive to the bank to deposit my check instead of using the mobile deposit feature. This defeats the purpose of mobile deposit.
The mobile site and website are fairly user friendly but are down often, especially in the evenings when many people are available to bank. Online bill pay was easy to set up and consistently pays my bills on time.
I've been with Bank of America for several years and although they are an okay bank I wouldn't say they were the best bank I've ever banked with. My biggest complaint would have to be the overdraft fees, or rather the fees they charge in general. Seems they try to find any and every reason to try and charge a fee. I cannot count how many times I've gotten charged an overdraft fee for my account overdrafting even if I put money in my account that same day to save my account. According to them one doesn't get charged an overdraft fee until all charges are cleared and not pending anymore but I find that is not the case at all with them. I've put money in my account while charges were still pending and have still been charged fees. I also notice they will charge several overdraft fees back to back for different charges unlike most banks who charge one overdraft fee altogether just for overdrafting period. The only reason I've even been with them so long is because I've grown so used to being with them that I don't want to go through the hassle of switching all of my information over to another bank as far as my direct deposits and bills.
My father Carl, died April 16th, 2012. you Bank of America sent me forms since my Mother and I were not on his account. My Mother is 90 years old and blind. We filled out your forms, had them notarized twice sent them twice went to the branch (6) times. They called your small estate unit. I was promised last month the check will be in the mail within 24-48 hours, since all this time his checkbook has been charged a service fee because he died and you can't get your act together. The last small estate form I filled out I went over it with your people and they said everything was correct? Now you send me another letter telling me these forms are out of date so go to "google" and find one and fill it out!
I hope and pray in your lifetime you never have to have to go through what we have been through. I've lost my Dad, I'm taking care of my Mother, we are not rich, wow talk about the worse customer service. I will say a prayer that no one else has to go through this, what a disappointment you as a banking institution have proven to be. I'm so happy in my life I treat people better than this.
I dont do that much banking seeing as I have only been paid in cash. When I was younger I would have my parents deposit money for me to my savings account for me. I guess I still do that but not I can go online and check my balance. I am a huge spender and quite a miser when it comes to spending money. Overall Bank of America seems like a solid bank and I dont have any real complaints. I did wish they had that Amazon Rewards credit card like Chase has.
This is the third time I've tried to post a review - the bottom line is I hate Bank of America and give it ONE STAR. Now I have to rate this website a ONE STAR. I can only assume my previous two ratings have been blocked. This is so typical - I will now have to go into the branch manager's office at two branches and tell them off. Shame on Bank of America for having NO RESPECT for my privacy and taking advantage of customers when they just want to conduct banking - not discuss their banking details in front of customers who have to wait in line while B of A tries to peddle a different credit card, etc. I can only assume whatever change is being peddled benefits them, not me, or else I would have made the change myself. I am disgusted by B of A, and can go on and on about their 800# but what's the point? I can't even get this review posted.
I stopped going to the teller counter when B o A started a practice of discussing my personal banking arrangements in front of other customers while they wait in line. Nor do I want to hear them discuss another individual's banking while I WAIT in line and delayed. B of A has shown NO RESPECT for my privacy, nor do they understand the word No. I have told them many times that I am not interested in what they are peddling. The last straw was when I was in a branch and overheard a meeting between the manager and staff (in the open) about what questions to ask their customers when they come in. I asked them once to put a message on my screen to stop this - didn't work. I won't go near the counter anymore. I'll do my banking by ATM. I also avoid certain branches where their manager is brain dead. Shameful lack of concern for customer privacy and service. I do business with two other banks and never run into this - I will shift more business to them. I have years of bad experiences and can't wait to shift banking.
I stopped going to the teller counter after several episodes where I just wanted to deposit a check, but was questioned by the teller on whether I wanted the cash rewards card and other matters that should have been privately discussed, instead of out in the open in front of other customers waiting in line. First, the specifics of my banking arrangement are private - not to be discussed in public without any forewarning. Secondly, if I want to change my credit card, etc, I will call or set up an appointment. I find this encounter in such POOR TASTE. I conduct business at three banks - B of A is the only bank that does this. Yesterday I overheard the bank manager strategizing on what questions they need to ask their customers. Finally, I have told B of A that I do not want a particular credit card that they have pushed on me several times. They don't get it - so I avoid doing business in the branch. I am disgusted at this B of A practice and they should be ashamed of themselves showing so little respect for their customers' privacy.
My experience with Bank of America has been a largely positive one. I mostly use online banking, and the website is easy to understand and to navigate. I am comfortable using it for my banking needs. On some occasions, I need to go to a physical branch of the bank, I have also encountered friendly customer service. Though the lines may be long, I feel that the tellers and staff do their best to serve me and my banking needs. I would say that the Bank of America is a good bank.
I was a member of Bank of America for about 3 - 4 years. Customer Service was spot on, most of the time. What I couldn't understand were the fees for every minute thing, and most of the fees were ambushes; meaning, you weren't warned before hand by the agents whom displayed such awesome customer service. This is a red flag to me. If you're smiling, I assume that you're trustworthy. But in the end it just seems like they're good at creating friendly environments for profit. There was no other bank that took $8 per month out of my account. This was for "maintenance fees" as they say, but I wasn't made aware of this. Then, there was a document that I read that said this fee would be removed whenever there wasn't at least 125 in my account. This wasn't made aware to me. After looking through documents of my own free will, and not after being recommended to do so, i discovered this. The bank has set a fee for just about every service that a you could think of, and in most cases wouldn't be a charge at another bank. My suggestion is go elsewhere if you want a bank that will HOLD your money, and not extort you legally, through contracts and misunderstanding. The banks name should be changed, as it gives the country a bad name.
Thank you again for helping me when Paypal tried to screw over my financial picture. Bank of america's staff were very understanding and helped me to open up a new account and transfer funds when paypal tried to steal my life savings.
I've had a checking account with this bank for over five years now and I'm reasonably happy with the experience. I have heard of others having negative experiences with BOA, but those had to do with aspects of their business which I have no experience with. Speaking as someone who isn't looking for anything fancy in a bank I have no reason not to recommend them. The only minor thing I can say is that their online system sometimes wouldn't work for me and it was difficult to reset the password, but this was rare.
I've been with Bank of America for about 7 years now. I enjoy their mobile app and especially their keep the change program. They have always had excellent customer service-especially when you call. I just wish they didn't have so many fees and requirements unlike other banks. I feel pretty confident that my money and identity is safe with them.
Bank of America was my first bank and it is a bank that I have stuck with throughout the years. When I first signed up, it was painless to set up their e-banking account so that I can access my bank account online from anywhere. They consistently release new features, such as a smartphone app that allows you to directly deposit checks using your phone's camera.
The only bad thing that I could say about Bank of America is that there are some fees that are questionable. For example, I was under the impression that if I had to use a brick-and-mortar sites' services, I would be charged $8.00 or so (I was told this around 2010, I'm not sure if the policy has changed since then). This is a bit limiting, but since I never go the actual site, it is not an issue for me.
Bank of America is one of the major banks in the United States. There large size almost ensures that regard less of where you are living, there will be a location near you. This is very convenient for someone that frequently travels. Furthermore, the customer service is outstanding. In previous experiences, a quick call to the bank and my problem would be solved within minutes. The current programs also allows for a free of charge checking, savings, and credit cards. Bank of America is the ideal bank for all of your banking needs.
I have been with bank of america for a long time. Although it serves its function as a bank pretty well, there are times when the bank will impose absurd random fees. The good part is that if you call them up, they will waive the fee. However, it is still a needless hastle. Another lame thing is the luck of meaningful benefits. Could they not go an extra mile to retain the business of me as a customer?
I've been using Bank of America for about ten years now. I have to say that I've had a wonderful and positive experience with their company. Their online banking makes money management extremely simple for me. Any time I need to know my balance or what I've spent, I just log on and click around. It makes staying organized very simple. Their customer service has always been top notch as well. Any time I need to call in, aside from a bit of wait time, they're always courteous and professional. When I have to go into the actual bank, they're always nice as well. I never get any fees or any problems with my account, so I'm very happy with the service.
I've been using Bank of America for about ten years now. I have to say that I've had a wonderful and positive experience with their company. Their online banking makes money management extremely simple for me. Any time I need to know my balance or what I've spent, I just log on and click around. It makes staying organized very simple. Their customer service has always been top notch as well. Any time I need to call in, aside from a bit of wait time, they're always courteous and professional. When I have to go into the actual bank, they're always nice as well. I never get any fees or any problems with my account, so I'm very happy with the service.
I've been banking with Bank of America for a few years and I've had very few problems with them. The customer service at every location I've been to has been great. Once time I even needed some notary work and they were more than happy to help me out free of charge. The Bank of America mobile app is easy to use and great. I've deposited money, moved money around in my account, and even applied for different banking needs all from my phone. The only caution I would give is when setting up the account. Bank of America will try and add unnecessary monthly fees. Just make sure to avoid those and you'll have a great experience.
Bank Of America Weston Commons I personally love Bank Of America. I have a fairly new account so they really don´t know me. I had a case to were I had cancelled a withdraw from an insurance company. Of course, they tried to take the money anyways, and made my account negative. I called Bank Of America, and spoke with a very nice rep. You can totally tell that she wanted to help me. Long Story short lets just say my account is back positive and I will be staying with them!!!. The only bad thing are the fees for annual credit card, personally I think is a little to high.
If you are looking for a bank that doesn't treat you like a number, then Bank of America is for you.
Yes it is a huge bank and there are lots of branches, but I never feel like a number. They help me by always being available if I have any problems or questions with my account. I also was able to get a great deal on a credit card through them. I also have a savings account which helps me save for a retirement in the future.
I have my checking account with Bank of America from 2006. I am very pleased to say that I am a customer of Bank of America. Their online banking and mobile applications are one of the best in the industry and very secured. I like the way they secure customer personal information and identity. They are in the industry for ages and they are one of the oldest bank in the USA history. They are very reputed for their excellent customer service. Though their fees are reasonably high I would still go with my back for their excellent customer service and their competitive products. Overall I can give my rating as excellent and I would always recommend my bank to my friends and relatives.
I have been a long time account holder with Bank of America. When I visited the bank for the first time it was not with the intent of opening an account, I had accompanied a friend who was opening an account with the bank. The customer service was so high in quality at the bank that I decided to open an account as well. Since that day, 10 years ago, I have held an open checking account with Bank of America and recommended it to all my friends that were seeking to set up checking or savings accounts. I feel Bank of America has always went above and beyond the necessary requirements to insure any issue I have had with my account was resolved in a manner most beneficial to me, including the waiving of fees in more than one situation.
I thought I would never say this about this bank until recently like within the last year. I have been a customer since Boatman's bank which turned into Nations Bank finally into Bank of America. They make up the rules now as they go. I made a payment to one of my bills which should take a full day to process and then it will go in the next day. Nope, they charged me 35 bucks with the 24 hour rule. Never had this problem before and the people on the phone who can't speak English tell me..."no it's always been that way"...after explaining to them that I know better. Excuse after excuse and they don't even listen to you. Another time I made a car payment that was suppose to go through the following Monday...after I made the payment on the previous Thursday! Yeah they think I don't know how they make money holding my money in their precious bank. NO more BOA! You guys SUCK!!!!!!! Look them up on Forbes BEST-AND WORST-BANKS. http://www.forbes.com/sites/kurtbadenhausen/2013/12/19/full-list-americas-best-and-worst-banks-2014/.
Bank of America is what you would expect from a large bank: plenty of locations, higher fees. I really have nothing negative to say about them, other than they can be pretty tight with extending credit or loans. Overall, it really isn't horrible.
I am surprised to see such bad reviews, I have had only great service from Bank of America. Excellent customer service.I was at Bank of America in Camden ,N.J I meet the bank manager Tracy. I had the best customer service from Tracy. Good customer service is treating customers with a friendly hand, helping the customer right away, giving the customer all of your attention, answering all of their questions, and also be respectful even if they're not respectful to you.Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of its kind.
Bank of America has a great customer service if you're calling the 800 number, but walking inside the bank and talking to customer service can be a different story. In my experience I have come across a few impolite and rude workers, this could be due to location.
Bank of America has a great web/mobile site that I trust. I trust its security more than some of the other banks like Farmer's Bank.
This bank worked with me to get me the best checking and when I was struggling at first to stay in the black they put limits so that I couldn't overdraw. Not all banks do that.
Bank of America is terrible. I closed out an account with Bank of America and withdrew all of the money from the account, however the bank waited to close the account and charged me an insufficient funds fee. I do not think this should be legal, this bank is full of crooks and no one should ever use them, but the government will just keep giving them money so that they can continue to abuse us. When I called customer service to figure out what was going on the person was quite rude and blamed me for their fraudulent actions, its like they are trained to never take responsibility for their actions.
I have found Bank of America to be a very convenient bank with the number of locations, and ATMs. Bank of America does have good fraud detection is willing to work through any issues that come up. Recently I had an issue and Bank of America was very helpful in reversing fraudulent charges and not assuming I was part of the problem. The issue with Bank of America is it is a large bank so you will never get the community bank feel. Their products aren't flexible and not really made for the communities they necessarily work within.
I have been a customer with BoA for about five years now. They were my first bank and were very kind and knowledgeable when setting up my initial accounts. Since then, I have used their customer services occasionally to deal with any problems or questions; they were always professional, courteous, and extremely helpful. They are not a perfect bank however. They do charge a fee if your account is overdrawn, even if there is more than enough funds in another account. Their credit card 'deals' are not the best and can be hard to decipher the actual package you're signing up for. Finally, their politics are not the most flavorful: they're a large, corporate organization that will do pretty much anything to stay in the black. But what corporation isn't? This is a good starter bank, but I will be switching to a credit union in the near future.
Overall, my experiences with BOA have been quite poor. They are good in the fact that they provide many services, but are poor in a lot of aspects. They have many hidden charges that they do not really tell you about nor provide ample warning about. This makes it so you need to put more effort into doing your banking to ensure things are all good. Also their customer service is quite weak and take a long time to connect to and get a response from.
I recently opened a student account with Bank of America after having an account with my small-town, local bank since age 12. Overall, I am very satisfied with the new account and all of the online and mobile banking capabilities that go along with the Bank of America experience. It is now much easier to manage and transfer funds between my accounts on the go, a priority for a frugal college student.
It should be noted I am reviewing this bank in the light of it being after new banking regulations had been put in place. Now that the government makes them automatically decline transactions, instead of allowing you to overdraw, I haven't had any issues with them. I do question whether at heart they are looking out for customers, but as far as post banking regulations, they are a great bank.
Bank of America can compete with any bank when it comes to technology, products and competitive rates. Their mobile banking is easy to use and they have multiple offices that make banking convenient. That being said they also charge convenience fees for actually using their branch locations too much. When calling their 800 number I encounter long wait times and I'm often give different answers from each customer service rep when asked the same question. From my experience their customer service reps have been less than friendly and I feel more like a bother than a customer. Overall the technology wins my service since I don't require much personal interaction with Bank of America employees.
My first banking experience was and continues to be with Bank of America; I have a student checking account and a savings account with BofA that costs me no monthly fees. Their touch-screen ATM software is awesome, and the machines always read my checks. No matter where I move to in the U.S. there is always a BofA branch/ATM nearby. Their web site is well designed and informative as well. My only complaint are the fees for over-drafts and such, but typically one can resolve their issues with BofA by going in and talking to someone at a branch and explaining the issue.
To start off, I didn't want Bank of America. I had to go with them while I was living in a rather large city. I wanted a private local credit union, but I couldn't get accepted until I had lived here at least three months. So I was off for three months with BoA. At first they seemed okay, but I got monthly fees that I did not like, and they took off some fees for god knows what. Their customer service was okay, but the biggest thing I hated was how they took my money and never mentioned it. You won't earn anything being at this bank, all they will do is rob you blind. Go somewhere else, if you have to bank here, make sure it's for a small amount of time or else they will steal everything you have. Be safe about Bank of America.
I just reached US 7 months bank...Initially when I came I was in a confusion to choose which bank for opening an account. I just walked in to nearby some bank but didn't get attracted by their services / benefits. When I went to BOA, I was pleased with their services. X person came and directed me with their available benefits , explained me about debit , credit card facilities and everything happened in no time that I opened an account there , got done with all formalities...Though it is bit far from where I live, I opened an account in BOA...
I have always had pleasant experiences with my bank. There were a few times I mistakenly overdrew my account and I called and they were really nice as a courtesy to remove overdraft charges. That lets me know they go above and beyond the call of duty and truly appreciate my service. The customer service both in the branch and on the phone has always been cordial as well. They hire I believe nothing but the best and thats what makes me proud to be a customer of Bank of America.
My bank punishes me for not having enough money. If my checking account falls below a certain number, they fine me a monthly charge. I recently lost my job and every dollar counts. The twelve dollar a month "service charge" is my food for a week. This rule upsets me very much. Unfortunately there is not much I can do because my new job direct deposits my money into that account. Oh well. I guess will keep banking with them.
I have been banking with Bank of America for quite some time and am counting down the days to closing my account. They charge fees for any little thing you do. Their overdraft protection is filled with fees, basically doing the opposite of what it is intended for. I absolutely hate this bank and cannot wait to end my relationship with them. The customer service is not the worst but there are many things they cannot help with or are not willing to.
Yes, Bank of America may be one of the largest in the world, but that does not give it the excuse to be terrible to its customers. Matter of fact, if it wants to retain this reputation and position, it should be one of the best in terms of service. This wasn't my experience at all. Not only does Bank of America have terrible rates, it's employees just do not care. For them, just working there is enough; the customer does nothing for them. Even when I decided to cut off my services, the employee's last words to me were, "You'll be back." Really? How arrogant.
I have been a loyal customer for this particular bank over 10 years and counting. i have not had any issues with my information being lost, with my money transfers. everything goes smoothly when i do have issues that need attention. i am able to make contact with customer support frequently if needed. my bank statements are provided with all the relevant information. in person encounters are very helpful and informative if i do have any questions.
BOA is no longer offering this service at any of their branches, even if you have an account with them. If you have a brokerage account at Merrill Lynch they "might" be able to work out something.
I've never had any major problems dealing with Bank of America. I've only dealt with their customer service a handful of times and my problem has always been resolved promptly and to my liking. I also do most of my banking at ATMs when I need to use their services and I've always found them to be very easy to work. When I have to talk to someone, the employees are nice and helpful. The drive-throughs are nice too because they can be more convenient than parking and going inside. Also, they often give out candy if you have kids in the car and dog biscuits if you have dogs with you.
This bank is pretty good, in terms of providing access and customer service. I wanted a simple checking account that would allow me to add and withdraw money easily. This bank does that, providing a lot of options with ATM's and overall great service. The overdraft fees are little expensive, but not as bad as they used to be.
I have been a customer of Bank of America for approximately ten years. With them I have held a savings and checking account. They unfortunately don't have branches closer than 20 miles from where I live, but the online banking and customer service has been great. The biggest downside is fees. Overall, I recommend this bank.
I've been with Bank of America for several years. There's only one time I can count that ive had an issue with them. Once I had acidentally over drafted my account by $7. A few days later they charged me $39.99. That same week they charged me 2 more $39.99 fees. They did remove 2 of them leaving me with only $47 having to pay them. They were able to fix my account in one phone call. Overall banking with them has been great. My direct deposit from my job is in the bank before most of my co-workers. That in itself is very nice.
For the most part my experience was pretty middle of the road, but at one point with this bank I was allowed to overdraft seven times before I found out that I didn't have any funds available. Every other bank that I've been with before has processed one overdraft payment and then put a block on the card, but with this bank I was allowed to run up over $200 in fees, not counting what I owed just for the overdrafts themselves, before I found out that I had no money.
I had a mediocre experience at Bank of America. The customer service was never bad,but was never very personal. Several times I was put in a private room to discuss account issues with a someone on the phone rather than dealing with it in person, which was awkward. I ended up switching to a local credit union for more personal service, lower fees, and to more responsibly invest my money in a more local economy.
I've been banking with BoA for almost five years now. Since its a major, "big" bank, their interest rates, fees, and other products are not as competitive as smaller online banks would offer. However, it does have a robust and overall nice mobile app and website I can use to do my banking on the go. Also, the customer service I receive at their physical branches and on the phone is quite good.
Bank of America is arguably one of the biggest banks in America. They have pretty good customer service and have many different products available to every customer. They are located everywhere and usually can offer the same level of service throughout all their locations. They hold my mortgage on my house and they have always been fair with rates and they don't nickel and dime me for little charges on my checking and savings accounts. I recommend bank of america to anyone that wants a simple bank that offers a lot for your dollar.
Honestly, you are lucky if you understand banks when you open your first bank account at the age of 16. What I did like was that Bank of America was one of the few banks that let you open it at that age. I ended up learning a lot on how bank works and how you shouldn't just sign up for all their programs. I can't review every single program, but the one I disliked the most was Overdraft protection. It's supposed to help you not overdraft but all it is a program that charges you a fee to cover money checking into saving & also will let you overdraft and charge you two fees instead of one.
My working relationship with Bank of America has been extremely good! I needed an account to direct deposit my SSI check and they opened it for me when two other banks turned me down. First off I had problems with getting online banking started so I went into the bank and they was very helpful and had the online banking going for me in a short time. Also I keep a low balance because of my fixed income and when they charge their fee for this it will run my account negative. They have never charged an overdraft fee for this! It has just been a wonderful experience in every way with this bank! Customer service is fantastic!! I would recommend them to everyone!
I was recommended to Bank of America by a friend of mine that banks there also. The customer service was very friendly, and when I first signed up I was walked through the process in a easy, simple to understand way. Banking online is an important thing for me, so I had to make sure the web experience was up to par. Overall Bank of America is a great place for me to do my banking.
I have been a customer of Bank of America since I got my very first job when I was seven years old. Initially, I signed up for an account at Bank of America because of convenience--it allowed easy transfer of money from my father's own B of A account and there was a location only a couple blocks away from my house. Recently however, I have come to appreciate B of A all the more because of the protections offered from identity theft, something I recently became a victim of. Overall, I am happy with my bank!
I've been using Bank Of America (BOA) since I was about 13 years old, as it's one of the more plentiful banks here in my area. I signed up for a student checking account at that time and had a savings account along with it. A few months into using my account, I had went over the limit on my checking account after buying something at a store. The next day, I found multiple $35 fee charges to my account due to insufficient funds.
On the bright side, I got my first CC from BOA back in December of 2012 with a $300 limit. I had gotten a secured CC as I lacked a credit history and, a year later, I was given the standard card. After calling customer service, I had the card upgraded to their 3-2-1 rewards card and my CL was increased substantially to 2,000.
I'd say as long as you have a steady flow of income going into your account, your experience with BOA will be a good one.
I was forced to open a checking account by a previous employer. He would not deposit my check directly if I banked elsewhere because he would have to pay a fee. That should have told me there all I needed to know about Bank of America, but I acquiesced for his sake. When I quit him, I decided it was easier to keep the account and bank locally. In that time, I watched my account be charged for balance transfers at an exorbitant rate, charged a service fee when I didn't have two direct deposits made in the month that I was transitioning between jobs and other small fees here and there. Additionally, there was never a sense of friendliness or care on behalf of the employees. The convenience factor of the ATMs was the only reason I continued to keep the account, and in time, I decided to just close it all together. Apparently, others did the same because now B of A is no longer even located in that building and I believe no longer in that city except for an ATM. I will never use them again, and I am sure they could care less, but do yourself a favor and use a local bank where they at least feign care because they truly need your business.
First, I have no problem with my local bank, other than that they are severely understaffed. My gripe is with the mortgage department in some invisible place where you can never speak to the same person twice. This started in July when I received a letter asking for verification of homeowner's insurance. If I had none, they would begin charging me about $2400 for coverage (about triple what I actually do pay) I promptly mailed all the information to the designated location. A month later, I received the same letter. After calling them, they said they never got the information. I then FAXED it to them. A month later, another letter! I gave them my agent's name and number for them to call for the info, which he did. A month later, the same letter! Again a call to another person and again a call to the agent. This week I received a letter telling me when they would start charging my account for the insurance. Aaaarggghhhh! This time I brought the insurance info to my local BOA branch and they FAXED it. I am now awaiting confirmation that they received it and the nightmare ends. Oh, until July when the cycle will start again.
At best, they are totally incompetent. At worst, they do whatever they can to collect insurance money at grossly inflated rates.
We have four accounts in the bank and despite all the inconvenience of switching to another institution, we are thisclose to doing so!
I travel alot, so I use BoA, to have easy access to ATM and cash only near my hotel area. It is my secondary account for travel only.
I call to find out information about paying my mortage off early.
The transfered me to refianance. I was promised a great rate
and told that I would not have to pay for an appraisal {I only owed less than 1/4}
of the original loan and very low closing costs. I payed for a credit check which is exellent.
none of it was true and I wasted my TIME and MONEY on LIES!!!
No personal attacks here just want the truth!!! Honestly will you post the truth
I can confirm all my facts? Branch is fine.
I travel often each month and call the Bank of America call centers to have my accounts flagged for travel to add the states that I will be traveling in. It always takes a long time, but this last time, July 26, 2013, was the worst. It took me almost 2 hours ... are you kidding... ???? I finally asked for a Supervisor. She offered me gift cards to compensate my time in the amount of $50.00 each. Then the Supervisor from the Phoenix, AZ, location lied to me about even doing that. Today, 8-12-2013, I called to find out where those gift cards were I was told the request could not be found by 2 different customer service employees, one was a Supervisor in the Escalation team ...lol... seriously??? The lady-Supervisor that I spoke to in Pennsylvania call center (Escalation team) told me I always need a case number, but I did not know that. She set me up a case number and told me it would take another week, I could not believe this... So I decided to put this behind me and I kept calling today, 8-12-2013, to handle it myself. I had to call 6x to get to a USA call center and I was on hold with Tampa, FL, call center and spoke to a gentleman who said he was a supervisor of customer service and said he would check into it. He said he could see that it had been mailed out 8-8-2013, but needed to make sure it had been done????? That the note had just been placed on my account at 2:03pm, EST, if it said it was mailed, why does he need to check to see if it has????????? He placed me on hold.... I am still on hold... lol He came back, said he was actually talking to someone in Tempe, AZ, to find out they are sending out the additional gift card, it just took almost 4 hours to handle everything... at a certain point, it's the principle of the thing... the Supv. in Tampa, FL... did his job... thank goodness...
Sherri
We recently refinanced with Bank of America and I wished we hadn't stayed with them. Multiple delays due to their inaccurate and sloppy review of loan documents with multiple requests for documents already received. It's like we were working for them vs. true customer service. Our mortgage officer was great, but the underwriting department was the pitts. Unfortunately their customer service is a hassle now too. It's really unfortunate that they make every interaction so hard for their customers. I will not use their business again if we move or choose to refinance again.
We're trying to close on a home, and my wife and I each needed to provide a transfer record from our banks. I called my credit union, "Logix," and they emailed me what I needed immediately. My wife called Bank of America, and although the representative admitted she could see the transaction on her screen, she could not email, or fax record of it to us. Only snail mail would be provided. We needed it by the end of the day so that the lender would be appeased and we could close by the end of the week. The rep actually understood and apologized for their "policy," but suggested that if we go in to a branch, Bank of America corporate could email or fax the transaction to a representative of the branch... but not to the actual customer. Makes NO SENSE. But, we took her advice and hoped for the best. We went to the branch and were again denied. The branch representative also was very apologetic for their "policy." I have an idea... CHANGE THE POLICY! My advice to everyone: do NOT choose your bank based on the number of ATM options.
Provided about $500 in various bonuses despite my bad credit. Electronic bill pay in checking is superb, no difficulties, fast to reach payees even without bank accounts. Accommodating even in branches when I forgot debit card. East and West Coast accounts worked well; except some branches have L-o-n-g waits for which a star is subtracted.
They put a hold on a check, then someone in the risk dept. would overturn it...not once, but twice. If you get an answer to a question from customer service, you cannot count on it being true. Personell in local banks try to be helpful, but always they are largely minimum wage tellers and clerks who have no decision authority. They don't have the authority to buy paper clips or toilet paper for restrooms, much less overcome arbitrary decisions made by the impersonal fools behind the 800 number (800-BUSINESS). BOA is hereby fired. Their so called 'services' are no longer acceptable.
I have delt with Bank Of America one time and only time I was going to college and from my loan the school sent me what was left after paying for my classes i deposited 1800 by the time I got what I needed I had five hundred dollard left so I had a bill that needed to get paid and it was not even close to five hundred dollars well in the mean time I paid and a year later I get a collection notice from the company that I paid the bill to they said that the bank never release the fund to them and I was mad because the money was in the account and they did not release the funds to the comapny so make long story short Bank Of America riped me off hundred of dollars for overdrafts that I did not do because I was very careful of my money because of bills that I had to pay and I was working at the time and when I got a settlement papers in the mail about Bank Of America charging overdraft fees when customers have money in there account I accepted the settlement and a year later I only got of all the money they have taken from me was 15.78 out of all the money they took from me all they think about is themselfs and for the people that think the world of that comapny that are blind because they are a ripe off they take what does not belong to them and they are not willing to admit that they were wrong and won't give back what they took.
STAY AWAY FROM BANK OF AMERICA
I have had a relationship with BofA since April, 1979, and have had almost no issues with them. In California the convenience of their branch and ATM network is unbeatable.
My family and I have been Bank of America customers for a very long time. I opened my first checking account with them almost 13 years ago. There have been a couple of things they have done that have frustrated me, but none like the one that happened a week or so ago. While out shopping, I left my checkbook at one of the stores. After getting home and retracing my steps, I called the store and they said they had it. They did say they called the bank to see if they had a way of getting in touch with me as I was not in the phone book. I told them the bank had NOT contacted me but that was okay I was on my way to pick up the check book. Keep in mind no one had stolen it or run off with it so there was no threat of someone using my checks or DL.
It wasn't until a week later that my hairdresser (thank goodness it was her) texted me asking me if everything was okay because my check to her was returned stamped "stop payment!" I felt really embarrassed because I didn't no what the heck was going on. I told her everything was just fine and that I had money to cover her check.
Now to the climax of the ordeal - when I called Bank of America's customer service, and spoke to Alex, he said a stop payment had been placed on a certain check range. I was livid - more than livid. I told him that was not correct and I did NOT authorize it. He asked if I knew a Kathleen and I said no (who later turned out to the more believable store manager). He said he would cancel it immediately. I was so upset and worried because I had some outstanding checks - which had been cleared thank goodness! I hung up with him hoping it had been resolved. I called back a few minutes later to ask another question and this time spoke to Matilda. She said apparently the customer service person that it was me calling in! Did she not try to confirm it was me? Did she not call back or email to let me know this was done? NO NO NO! I told the person that the employee who placed the stop payment should be reprimanded.....he said he would make a "notation in the file to have her coached." NO, she should be fired!!!! I then get a form letter in the mail saying "as per your request...." I marked on it that it was not my request and mailed it back. I am going this weekend to close out my savings and start the process of switching my checking to another bank - one with mostly 4 star ratings. And if /when they ask me why, I might have a hard time trying to keep my cool while deciding if I want to tell them the real reason!
B of A frozen our business account over 2 years ago all our income is still going in but we can't get to it. We have spend over $100,000 on legal fees just to try to get them to release what is not theirs. They offered a settliment.They would give us 50% of our own money and they would keep the rest. How generous!! NOT!!! Criminals!!!!!!!!!!!!!!!!!!!! That is our money not theirs but they have a huge legal dept. Our attorney says we are not the only ones this is happening to he has 5 other cases just like this. This is a game the big banks play and they don't give a S H *T!!!!!!!!! they just wait us out hoping we will give up. this is criminal plain and simple. Crooks with no integraty or moral values. Greedy
Take my advse and run as fast as you can away from this stealing bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I understand how difficult customer service and banking can be. In my industry, I have lots of experience working with banks and various other service industries. However, I have never, in my life, hung up on any customer service folk. At Bank of America (BofA), I've hung up on 3. Let me summarize my worst 3 experiences with this bank.
1) In 2010, I went to dinner at a Sushi Restaurant. When putting in my tip, the restaurant accidentally inputted too many numbers into the credit card till, and instead of a $45 transaction, my bill was a $45,908.54 transaction. BofA CLEARED this transaction and then spent over a week to reverse the money. At age 23, I did not have anywhere near this amount of money in my account and so I incurred, without doubt, a number of overdraft fees (this was before I finally realized a $45K+ transaction had cleared). Since it took them over a week to reverse the transaction, I was without money for a week. Furthermore, when I had called Customer Service to disput this transaction, the man on the phone asked me if I was trying to buy the restaurant. This was a serious question. Next, instead of reversing all of my overdraft fees, he only reversed half of them. I am not quite sure what his logic was here.
2) Recently, I had to write a few post-dated checks for a house rental. The rental company had deposited them all at once -- something they've done for the past few years. Every other bank would hold onto the checks and deposit the check according to the date listed. BofA cashed all checks immediately, and then started ringing in the overdraft fees. I called them again to disput this. The lady on the phone told me that BofA has no policy to cash checks according to the date listed on the check. In fact, if the check was post dated 6 months (or similarly, 3 years old or dateless), BofA would STILL clear the check. This hardly seems like a good security measure for your bank to have. Let alone a bank as big as BofA. In this instance, while the post-dated check clearing annoyed me, what upset me the most was how the customer service rep handled the issue. In summary, she had basically told me that: this wasn't her problem, it wasn't the bank's problem, and it was my problem to figure out. In fact, I believe she asked me the very question "well, what do you want me to do? There's no way I'm reversing the overdraft fees and there's nothing else to do."
3) BofA likes flagging the most random transactions on your account as "fraud" and putting a freeze on your account without warning. One or two random freezes without warning, I can understand. The bank is just trying to protect your account and is freezing your card for security measures. However, it gets extremely frustrating and annoying when this happens 4, 5, 6 times... and all, again, without warning. No email or phone call until the next day. By then, you are already aware your account has been freezed, because you were at dinner or out grocery shopping and your card was (embarassingly) declined, and you have no idea why.
For these reasons, as soon as I can, I will be switching banks to one that cares about their customers before their shareholders. A company that puts their shareholders and board members before the core of their business (their customers) will, inevitably, fail, and I hope the rest of America will see this soon.
Bank of America just charged my business savings account an annual $150 maintenance fee for a savings account that was told was free with my business checking account. I do $250,000 in annual credit card processing with bank of america. They would rather steal $150 from a good customer than to keep my business.
I'm moving my accounts this week to another local bank.
I have my mortgage with Bank of America, and when I went to pay my mortgage payment for September I typed in $1,100, and they took out $2,300. I found out, after calling my own bank after my debit card was declined, that Bank of America had taken out twice what they were supposed to. It's been two weeks, and after doing everything they required, the money has yet been put back into my account. If I am ten days late on my payment I am penalized. And yet I have no recourse. The customer service department is very difficult to get a hold of, and when you do get someone they can't help you. And this is not my first bad experience I've had with Bank of America. I wish things were different, but this is how it goes so often. Mary H.
My sister died in March, 2012. As a result, she missed her next mortgage payment. Bank of America called to inquire -- they asked for her, and I told them that she was dead. Within an hour, they called again. Despite the fact that I informed them that she had died, they continued to call -- approximately a dozen times. When I received her death certificate and life insurance proceeds, I went to the local branch and paid off the mortgage. They accepted the payment. A few months later, I called the mortgage unit, and I was informed that I do not have authority to receive any information. I called the enterprise estate unit, and was informed that they had not received the death certificate. I am trying to retire the mortgage, but I cannot get any information as to why they have not released the lien on the house. I paid off the mortgage, and submitted the paperwork that they asked for. The mortgage unit refuses to give me information, but they were certainly willing to accept my money.
When I was trying to make funeral arrangements, Bank of America kept calling to ask to speak to the deceased. They continued to call and ask for her, until they reduced me to tears. They provoked an angry response after about a dozen calls asking to speak to a dead person. They simply refused to stop calling for her. And when I got angry, they told me that my behavior was inappropriate. The right hand does not know what the left hand is doing. I just want to end this nightmare and terminate any relationship with Bank of America
but now, zero customer service...i still have a couple of accounts there, but eventually i will switch away.
I don't normally like to give negative reviews, I feel that some places should be given a fair chance but this bank is terrible. I do not recommend it to anyone. The first thing that happened was they cut off my debit card temporarily due to "suspicious spending". It was around Christmas and I was doing Christmas shopping. What a terrible thing to have happen, a shopping cart full of things, and a card that will not go through!! I received NO phone call, NO warning. When I called, I was told because I was spending more money than usual. I appreciate the gesture, but please call me beforehand next time. That was very embarrassing. I had to put all of the shopping onto a credit card that I save for hard times. It was a huge inconvenience. The second thing that happened was my savings account. I was charged a $12 monthly maintenance fee that I had never been charged before. I also noticed that my savings no longer said savings, but checking. My husband and I opened this account a while back for emergency funds. We don't use it very often. When I called, I was told it was because they have a new policy where they only accept 6 deposits into the savings account a month, and because my husband and I use the "keep the change", we had more than that. Again, no call, no warning, no notice. This is the worst bank I have ever been with and I am cancelling the account.
I honestly chose them because they are pretty much everywhere, including a few blocks from my house. I started banking with them in February 2012. One of the things I like about them is that they allow you to resolve overdrafts within 5 days, before charging you an overdraft fee...or so I thought.
Apparently, they only allow you to do that if you, for instance, went to buy something, didn't have enough funds, and ended up with a negative in your account. If it was an authorized/automatic payment (like a monthly bill, for example), you get charged immediately. Which is fair, but it would've been GREAT if I had known that. Because of that, I have $11 in my account right now for the rest of the week, and I don't even know how I'll survive.
This bank is bad, there accounts online sometimes do not match or if you call there 1-800 number they will tell you the wrong thing about your checking account. If you make a big deposit, they will hold it up to 10 days or more and only give you less than half, but wait, if you get paid 1 time a month and you write a check on the 31st and you get paid on the 1st,and your paycheck is there on the first and the check you rote clears on the 1st of the month they will put the check you wrote first so that it will bounce and they will charge you a 35.00 fee. Someone should stop Bank of America, this is bad on the poor, lower class people. Everyone and I have had this happen more than once.
I have been a Bank of America customer since it took over the Las Salle Bank in Chicago. They steered me to on-line banking which was a lot easier to do reconciliations with, especailly since I didn't need to wait till the end of the month to do the reconciliation. However a year and a half ago, when logged into on-line banking, I would be able to read the balance but nothing else. Moving to the next step meritted a return to the log in screen. Several phone calls lead to the answer, "We are working on the problem." After three and a half months, the problem ended, only to return fouir months later. At this time, and after about a week of calls, they established a second on line profile which went around the problem. Again in a few months the original profile was working.
In early spring this year, a new problem developed in which I could access the on-line account, but not do anytjing with it....like reconciling the account, transfering funds, and downloading statements. Again I talked to customer service who assured Me it would be fixed.....it is now August, and today I am looking for a new bank. How can I trust Bank of America with my money, when they can't even keep their on-line banking services working properly, and when the customer service can't fix the problem, or at least advise they need work on it, and takes no time to keep one informed about what it is doing. Customers don't count with Bank of America.
THIS BANK IS HORRIBLE I CANNOT BELIEVE THEY ARE STILL IN BUSINESS. CLOSED AN ACCOUNT OVER THREE YEARS AGO AND HAD TOHIRE A LAWYER TO GET $800 THAT WAS IN ACCOUNT WHEN CLOSED. THEY DONT KNOW HOW TO SPEAK TO PEOPLE AND UNHELPFUL IS THE UNDERSTATEMENT OF THE CENTURY. I ALSO HAD A LARGE CHECK FROMA SETTLEMENT AND EVEN THOUGH IT WAS DRAWN TO BOA, THEY REFUSED TO CASH IT, SAYING THEY DIDNT HAVE THAT AMOUNT. THEY SIMPLY DIDNT CASH IT BECUASE I HAVE TATTOOS AND APPEAR YOUNG. I AM NOT YOUNG, NOT NAIVE AND WILL TARNISH THEIR NAME AT ALL COSTS. THEY HAEV THE ABSOLUTE WORST CUSTOMER SERVICE AND ARE A DISPICABLE EXCUSE FOR A BANK. WHETHER YOU ARE LOOKING TO OPEN PERSONAL OR BUSINESS ACCOUNT, I URGE YOU NEVER TO GIVE THEM A PENNY OF YOUR MONEY. THEY SHOULD BE REPORTED ON SO MANY LEVELS....
I felt I had been a loyal customer of B of A for 50 years (since having a school savings account). When I asked for "customer for xx years" status many years ago, I was told that I had to come up with an old deposit book to prove it. A minor incident, but I always remembered it. I had always believed in the bank, but even in a trivial matter, the bank couldn't believe in me. This sowed a powerful seed, and B of A should take heed (if it cares to). Individuals are what makes the bank possible. If individuals don't count, will the bank stand?
When it looked like B of A was becoming unstable a few years ago, I finally made the long considered move to Wells Fargo, which I have been satisfied with.
B of A's customer service has nearly always been good, and I believe their online banking is excellent. I didn't have trouble with unresolved problems like several reviewers seem to have.
I had heard all of the negative stuff about BOA and had never had a problem with my BOA credit card. In fact, they have been routinely increasing my limit and offering me 0% APR on special purchases. This is an effort to get me to spend more, right? I always pay on time, so today, I took some advice I heard from various people in the finance world and called BOA to see if I could get a reduction in my usual APR. They said I didn't qualify, and I understood. Doesn't hurt to ask, right? But where I took exception was when I was told that upon review of my account, they were also lowering my available credit to about $200 over what my present balance is because my balance has gone up over the last 6 months (which they encouraged with "special offers"). Really? I had to scramble around and stop any recurring payments so I wouldn't go over and suffer further fees. BOA not only won't help me, they are punishing me for even asking. So I cut up my card. They aren't getting one more penny out of me than what I currently owe.
In my state all government benefits go through BOA unless otherwise stated. Well I didn't have a choice with my disability. It was automatically put on the BOA card. With the first payment I had received I chose to go to BOA, and pull it out but I had set up the transfer process through BOA to my bank for the next time I would receive my TDI. This morning that is what I did especially since they had it listed as "One-Time Immediate Transfer" with no charge for the transfer. I did this at 7 a.m. and waited until I knew the banks were of operating hours before I started checking. Well now it's 10 a.m. and still nothing has been transferred so I started calling both my regular bank and BOA. I find out from BOA it could take up to 3 days for the transfer!!! What the he?? kind of service is that. If it stated on their site "immediate" then it should be within a few hours... NOT DAYS!!!!
After years of thinking they close the business day on Fridays at 6:00PM like most all banks, I was just informed that the close business at 4:00 PM every day. BOA will do anything to get a late fee and if you call to get one knocked off, forget it. Go to wells Fargo if you have one, much better service and Chase closes business at 6:00 PM every day.
I have many reasons to dislike Bank of America (will be closing all accounts tomorrow), but I just had to pass on the zero as a negative number story. We had business accounts with Bank of America, and, after we shut down, I had to continue to keep the Payroll account open to finish up taxes, etc. I forgot to put the money into the payroll account for the payroll service's ACH transfer to pay themselves, resulting in an overdraft. My mistake, which I discovered the next day, and made the transfer to cover the overdraft and the $35 overdraft fee. Should be story over, right? A day or two later I discovered that they had charged another $35, then another fee (something about consecutive days overdrawn). I call BoA and try to explain that I returned the balance on the account to ZERO the day after the overdraft, so there should only have been ONE overdraft fee, and nothing else. I go round and round with the customer service, who passes me on to a manager (after I start yelling in frustration). The manager sees my point, but explains that their system does not recognize returning an account to zero as remedying the overdraft. If I had put one additional penny into the account none of this would have happened. The manager had to go to HER MANAGER for permission to remove the additional fees! I thought it was basic grade school math, but evidently not for Bank of America. Zero is a negative number for Bank of America!
I first joined this bank about 6 years ago because they had the most ATMs in my area; don't make my mistake! At first they were okay--I don't ask much, just a place to deposit and withdraw/write checks on my cash. Now they charge steep fees for everything. $35 fees for bounced check, $35 fees for wire transfer, additional fees for bank transfer, $35 overdraft fees, $35 low balance fees, fees if you don't use your savings account often enough, fees to withdraw money from another bank's AMT on top of the fee from the other bank!
I had a friend who overdrew her account by accident on Sunday with a large purchase, so, on her statement, they said they paid that out first and then paid out her smaller purchases on Friday and Saturday behind it so that they could charge overdraft fees for EVERY small purchase!
I've been charged an overdraft fee that created a low balance in my account, so they charged me another $35 fee, a day latter, for that!
Go with anyone else. I've had a Fidelity account for almost 2 years now and haven't looked back. Fidelity will be my sole bank account here on out.
I have banked with plenty of banks and Bank of America is by far the worst. Customer service isn't so great and the hours aren't either. Only good thing to say about them is they have a lot of locations, but that's about it. Will be closing my account immediately.
Hidden charges, mad overdrafts. You can only use your card at Bank of America because they REALLY over charge you for using your card in stores. I mad a big mistake using this bank!!
Read anything you agree to three times with personal banker at local bank + make sure it's not revolving credit line loan. I was screwed and didn't even get to enjoy it, I quess raped would be better word.
I think people should stay far away from Bank of America. I have been with them for 17 years and I just got off the phone with 6 different customer service reps who couldn't fix their mistake. This isn't the first time either. They accidently closed one of my 15K credit cards...twice. So they asked me twice to reapply for the card which would ding my credit. All 6 customer service reps were surprising rude considering they were the ones who made the mistake and kept blaming the other for it. No accountabilty but then what did we really expect for BofA? Even Rolling Stones had to say something about them: http://www.rollingstone.com/politics/news/bank-of-america-too-crooked-to-fail-20120314
Nowadays there are so many small banks and credit unions that offer interest bearing checking and ATM fee reimbursements that it's a no brainer. I had an account with DL Evans and I made $400 in interest last year on a checking account that BofA was trying to charge a fee for.
Wow, I've never dealt with a company so out of touch and less regard for small business.
I went to Mexico to get some dental work done and ended up being cheated. The dentist, Montano, at BioDental Studio quoted me $130 and charged me $570 for sedation. Then, while I was sedated, he drilled 10 of my teeth without even a consultation with me on a treatment plan. When I complained to B of A, they told me that I had to get an expert opinion, which I did. About a week after filing my dispute, I get a call from B of A stating that they can not ask for money back on quality of work rendered in a foreign country. Why didn't they tell me that before I went to the trouble and expense of getting an expert opinion from another dentist? Instead, I receive a letter telling me that after all, merchants have a right to get paid for services rendered. That's like adding insult to injury, which really made me mad. Never mind, that this bank is not there when you need them, but to have the galls to tell me that I should understand that after all, merchants have a right to get paid for services rendered. Are you crazy, not for purposely bilking the client from $130 quote to $570 and not for drilling my teeth without my permission. The worst part is, the fillings were done so poorly that they trap food between my teeth causing more cavities. I initially went there to get an implant, now I need two more. Four of the fillings that Montano put in have already fallen out leaving huge holes, where I use to only have sensitivity. The first implant was charged to my Chase Freedom card. When I told Chase what happened, Chase went into action. They were extremely supportive and even when I was a few days late gathering all the information from the expert witness, within one week of filing my claim, my money including transaction fee was placed back into my account and when the merchant did not respond after two billing cycles, the case was closed with all the money returned to me. So the next time I charge anything, which card do you think I'll pull out?
I opened my BOA account only because they have offices all over US. I have my mortgage with them too for several years. They have stopped sending me statements even I never optioned out paper statement and even I have asked them several times to send paper statement, but still they do not send it to me any more. Every now and then I see they charge my account $25. I call them and they tell me they did a mistake and my mortgage is not linked to my account and the put $25 back and promise to fix it. This has been gone for several years. I am so tired of BOA.
I wish there was another way I could do my business without BOA, or at least there was a way somebody could sue the bank that without our knowledge they take money from our account.
If you find it, they will put it back, if not, I am sure they Thank you for that!
I've been a customer of BoA for 30 years. Two events recently have made me decide to take my accounts elsewhere ...
The first time was when the bank erroneously charged me a service fee for three months running that caused an NSF (they had, for three months running told me that the fee would be refunded - it hadn't). The NSF was partly my fault - I had missed accounting for one direct debit. However, instead of charging me an NSF fee for the direct debit, they honored the DD, which hit the account after four small transactions, and hit me with NSF fees on the four smaller transactions. When we questioned this, the customer service rep spoke to us as if we were worthless deadbeats (I hadn't had an NSF in the previous 25 years).
They have just done exactly the same thing again. My bad for the one NSF. Their bad for deliberately turning it into four fees. I've just scheduled all my bills to be paid Monday, and will be closing my account on Tuesday. Enjoy the $200 BOA - I know you have to make ends meet, what with the gazillion dollar bonuses you have to pay your executives for knowing nothing about banking and less about customer service, but I'm taking my money elsewhere ...
I am BOFA customer since 1995, had all my money with this Bank for 17 years. I had constantly a balance over 10K. Because of my job I couldn't take a vacation in more than 3 years. My wife my daughter and I finally planned to have one this fall. We will go to visit our parents in Europe. These being said we tried to book the tickets online using the debit card with direct access to our account. Because my wife and daughter have a different return date we had to do two transactions one for them and one for my round trip. Everything was nice for the first transaction my wife and daughter were able to book their flights, however on the second trasaction for my round trip I had the bank denying my traansaction. I called right away the bank using the customer service number from the back of the card but the robot declared the office is closed. Following day I finally get hold of a representative and they help me to have my card enable so I can book my ticket. Fortunately there are still available seats at the same flight but the ticket is 50$ more. I pay the price but I ask the representative to repair the damage in a way because in my opinion I wasn't at fault. She reads me a statement about the company policy and how they try to keep my account secure. I don't understand it....You let me use MY MONEY when you want, during your 7-5 PM customer service working hours and only after I call you to pray you to enable my account? i decided to take my money away and move them to another bank.
BoA is out to take your cash from your account for any reason. if you do not watch them carefully, they seem to set things up so that you are charged the $35 fee even when they hit you with a fee that creates another fee. The fact that this incidences have increased indicates an active program they must be following to rip off customers. I am one of those and I have had enough. The least I can do is take my account somewhere else, and that is what I did. They do not deserve my business.
BOA is one of the biggest crooks on the planet and any scheme they come up with should be looked at with great scrutiny and a great deal of skepticism. These greedy creeps participated in the biggest mortgage scheme of the century that helped to put us into an economic and housing crisis that will last for at least a decade. Yet, as any of you have ever tried to get a mortgage from them lately know, they now treat their customers and potential customers as if THEY were the crooks! We are trying to get a mortgage and have credit scores of over 800, own a home that is paid off, have solid work histories for over 30 years, pay off our credit card in full each month and only have a car payment each month. We've never filed bankruptcy or had a judgment against us. We collect rent on our paid off home and are in the process of buying another home in Florida. We put down 25% as the down payment and the Loan-to-Value ratio is only 75%. But BOA is treating us like we are trying to rob them of the $135K instead of borrowing it. Each day I awaken to another litany of unreasonable and often silly demands for documentation that proves nothing more than the documentation they already have which includes 3 years of tax returns and letters of explanation for just about every deposit into our checking account that is over $1,000 for the past 3 months. We're supposed to close on our new house in a few days and they still have not given us final approval for the loan. The stress has been incredible. IF THERE IS EVER AN INDUSTRY IN NEED OF REGULATING IT IS THE BANKING INDUSTRY. But we'll never see it in our lifetime and there is very little people in the 99% can do about it. The bank that was too big to fail took taxpayer money to save it, paid out millions in bonuses to their executives and is doing nothing to help get us out of this mess that they helped to create.....unless, of course, it is a plan that benefits them first and foremost.
I had a BOA account that i opened when I was 18, everything was fine for a year until I got a job with direct deposit. After having my payeoll check on direct deposit for 5 months I get a letter one day from a creditor saying that I owed BOA $135. I took my lunch break and went to the branch across from my job, the people inside the bank had no idea what the letter was and told me to call the number to customer service. I contacted customers service and after various "dropped calls" I finally got a person who was willing to answer my questions, I had never been direspected so bad by a customer service agent in my life. The guy on the phone told me that my account had been in overdraft since November, at this time it was early February, I asked him how that was possible when my check had been on weekely direct deposit since September and on top of that I actively use my ATM card to make purchases. He tells me it just was so i asked him if that was the case why didnt they inform me before they sent the account to a creditor. The guy goes on to tell me how it is not his fault that I am an irresponsible individual and so forth and so on. After I tell him that I am trying to figure out how this overdraft was possible and why they didnt inform me if this had happened he tells me I "don't have to be a bitch about my bad financial intelligence." Of course by this time I am beyond mad and late back to lunch. I had been disrespected and I now have this stupid charge on my credit and of course when I asked to transfer to to someone above him the call was "lost." Eventually I called back and got a person who would handle he problem well of course that wasnt tue becasue it was still on my credit the next year. I didnt pay it instead I called BOA about it. This happened in 2008 I called them every few months until it was removed. It ws not removed until 2010. I never reccomend BOA to anyone. I won't even use an ATM that has their name on it. Not only did they put that bs on my credit, give bad customer service, have no valid response to why the charge was their, but I was direspected. That has to be the worst.
Had great difficulty to get a payoff number, wired the payoff, now 53 days later still can't get a lien release... To think I and other good tax paying people had to bailout "talent" like this... First class corporate GREED runs this company!!!
Someone should report them for being in violation of the American's with Disabilities Act...My mother is suffering from Macular Degeneration and loss of hearing....Whem my dad passed away years ago, she opened a checking and savings account and has her Social Security depostied directly. Her health has deteriated to the point where she has me make out any checks for her and then signs them. I have been trying to first get larger checks which Wells Fargo offers. B of A had no idea what I was talking about. Her eyedoctor gave us information which I brought to the bank and low an behold, we are wainting to get their version of this larger check. She also asked that my name be put on the account so I can sign the checks for her. Since my brother's name is on the account he has to sign also....Welll, he lives 1500 miles away. I asked if he can go to his local branch and do anything. Nope! Instead they gave me an 800 number for me to call...I called and after being asked for some kind of verification number 20 times, I got to speak to a human....The "manager" at the bank here said I should ask for forms to have fillled out by my brother and I suppose my mom to get my name added to the account....Nope....Mom had to verify herself over the phone...well. I had to scream what the call was about and mom gaver her name...now remember, this is just to get some forms. All mom kept saying was "I can't hear you" which is how i handle telemarketers selling hearing aids over the phone. Mom then says....talk to my son...the person tells me there is nothing she can do. WELL, there is one thing I CAN DO...take mom to the bank yet again and have her close both the savings and most of the checking account but leave enough there so her SS checks are stilll going there until i get that aslo changed. and I nor mom will ever have to step a foot in the door of any B of A branch. Shame on you.
A little while back, I started getting calls from Bank of America stating my balance was well-past overdue. I do not, did not, and never will, have an account with BOA! I kept telling them I was not the person they were seeking. They stated that THIS was the number they had on file and that I BETTER pay up!! I decided on one of these phone calls to ask that if I were to pay in full, just how much it would be. He told me. ok, so now I have their delinquent person's name and the amount owed. So even though I told them I was not the correct party, they still gave me someone else's account information! I finally had to contact Better Business Bureau to get them to stop calling me.
First they closed an individual account that I had for, and if I had any balance they took it to cover fees. My two credit cards are charging me really high interest rate, and without notice they just reduce my credit limit in half. Pretty much they don't want to do business with me. I pray that soon I will close those accounts and never ever comeback to do any business with this bank. I really regret ever starting with these back, and not in a credit union. I will think twice before doing business with this bank, and all the associates because they will take your money away whenever they needed without telling you.
I have my mortgage with BOA. Never been late, never had any issues. As for the banking account I have, this has been an issue. I was placing money into that account from another bank I primarily deal with, my local bank. The BOA is 40 minutes away. I was charged a service fee to do this online. I can understand why a bank would charge money to allow me to send money out of my account to another account, but not to place money into the account. I had to wait 5 days for the money to make it to BOA. I could have spent that in gas and just drove. One other thing. When I opened the account, I had a check from a house I had sold that I received at the closing. I deposited it into the account. $25,000 to be exact. I was NEVER told of the delay that was going to occur in order to access the funds. I bounced 3 checks from the utility companies I had to make down-payments on in order to get those utilities turned on in the new house. Was I ever made out to be a fool. BOA said nothing they could do. Had to have a grace period for the check to clear. Thanks!!
Horrible! There is never anyone who is willing to talk to you about issues that they have created, when you really need it. Problems often take weeks to resolve at the expense of the customer (us). When the tables are turned they expect you to jump through whatever hoops they decide are relevant and expect you to do it IMMEADEATELY! Customer service is a joke with this company. They will leave you feeling completely defenseless.
I don't care what the heck you have to offer, if coming inside costs me more I am gone, because we will all have questions from time to time.
My Local branch is always closed, but it has a wonderful machine to talk to. Phone customer service stinks, lots of recordings.
Don't forget to tell BofA all about your self so their affiliate's can call you all day to sell you service. I finally asked them how did you get my number, and they replied I am with your checking mortgage company, you know the mystery BofA folks.
Scamm
FIA Card Services took away the ability for Regions Customers to view their account at the Regions Online Website. I got the card so I can see it all my finances in one place. Now I'll just switch and take my business to USAA where I can see everything and they don't make major policy moves without first notifying the customer. FIA Card Services is just like MNBA used to be...too big to care about customers.
Unfortunately the Bank of America is just another over-sized, uncaring, out-of-touch corporation with little empathy for it's clients. If you don't believe that then just try to call them on the phone and speak with someone in a timely manner....... it's impossible. That's the corporate mentality that is so pervasive in the US today. Gone are the days of the small town banks who actually want and desire to provide a good product. Welcome the days of the giant corps that have phone trees as long as your arm so that they can avoid personal attention. Bank of America epitomizes this. If, after working toward the end of your arm and you still have the patience, and you actually get to speak with a human being be prepared with your second language because the person who answers will undoubtedly be speaking theirs, and it won't be english. Also, expect them to be sitting at their desk in Pakistan or Mexico because they won't have a clue about your locale and thats the exact approach they will take to solving your problems. But they will apologize profusely because it says so in the customer relations handbook. It won't do you any good though because they still won't be able to help you. So, in conclusion, if this is the type of service you desire then by all means bank with the Bank of America. If however you actually want to speak with the entity that holds all YOUR money and get answers directly and helpfully, then I strongly suggest you try to find the smallest local credit union you can find and do your business with them. That's where I'm headed! ........
Terrible service all around. Branch customer service has turned bad. Hidden fees are always popping up and it is a struggle to get them reversed. Bank statements have been redesigned and are hard to read. Account numbers have changed recently make it hard to understand which account goes with which card.
Just a mess and I will be moving my accounts out.
Awful - consistently bad experiences with the bank, and their mortgage department - customer service and ethics are rock bottom.
Fee for this, fee for that.
It was horrible. I had a checking account, savings account, brokerage account, and credit card at Bank of America. Every time I turned around, I was getting hit up for some bs fee or another. Just keeping my money there was costing me more than I made in interest. I closed my accounts.
For the last 35 years, every time I've done business with BofA, I've regretted it. I stay away for several years, then for one reason or another I try them again. This is the last time, I swear.
I have been with BOA since 1991--I opened my checking account in college. Over the majority of the years, I've experienced great customer service and highly recommended the bank to others. I have had numerous car loans, equipment loans, as well as unsecured loans. One year, I carried a 20K balance on a BOA credit card. BOA has made tons of money with me as a customer over the years!
Over the past year or so, the culture has changed from great customer service to "let me squeeze every last dime I can out of my customer." My first thoughts were--a sign of the times--all banks are struggling. Most recently, I learned that my automatic credit card payments were set up wrong (by me). When the days fell wrong (weekend/holiday), I was unknowingly paying a late fee those months. Looking back, this added up to almost $100 over the past year.
Then, this issue was compounded when I allowed my checking account to go into overdraft one month. I never worried about this, because my credit card provided overdraft protection. All of a sudden, I had several hundred dollars in overdraft fees because the credit card protection was apparently null & void when payment is not received by the due date. (Two day differential in this case.)
I do realize this was all my fault, but BOA of several years ago would have said "the error was your fault, so we will charge you one instance of overdraft ($30) and credit all the overdraft fees back to you--thank you for being a customer for 20 years." Now, customer service reps and managers have ZERO AUTHORITY to reverse unreasonable charges (or so I was told).
To the CEO--Was $200 in fees worth losing a 20 year customer? There were times in my life when BOA made well over $200 per month in interest alone from me as a customer.
Over the past month, I've switched all my banking to USAA, who seems to actually want my business. USAA's insurance and brokerage business is top notch, as I have been with them 20+ years too. It's sad to see what was once such a great bank go into the toilet.
Good bye Bank of America! I look forward to trashing your junk mail offering incentives for new customers.
Boa will never again receive my business. My fiancé and I were applying for a home loan through a different lender and he had taken out a credit card with boa his freshman year of college. Why in the.world they issued an 18 year old with no credit and no job a 2500 limit baffels me to this day, however he made hits payments on time and more than the min balance. We were instructed by the lender to immediately reduce the ammount owed on the card, so we did. Immediately after paying down the card boa dropped his credit limit to 700 (12 more than what we had just paid it down to). This destroyed his credit score and pushed back our home buying process. We had never even received a letter telling us they were dropping it nor did we ever miss a payment or pay late. With a drastic pay increase and better credit then when the card was originally issued the dropping of his credit limit can be seen as nothing more than an attack bc they were not going to get all the intrest. I will never bank with boa ever again! Don't let then do this to you too, avoid boa, I know I will.
Bad customer service, fees for EVERYTHING, and overall the worst bank I've ever had. Switching banks ASAP.
I started with Bank of America as a child and kept their services until just after college. I was unhappy with their many fees, but as I always had a steady job, I didn't have too much trouble with this. Besides, I just thought many fees were the norm. However after learning of their many illegal actions and the many cases both private citizens and the US government held against them, and frustrated with the proposed $5 debit card fee, I closed my account and went to a local credit union. After I had closed my account, I had some difficulty because a paycheck was direct deposited to my old, closed account. When I called Bank of America about this, they told me the funds had not been deposited and that they could not hold them for me when they were received. Instead the funds would be sent back to my employer. Working with my HR department, I found out that the funds had actually been deposited and that the customer service representative had simply not taken the time to look it up and lied to me about it. When I called them again, they were unapologetic, refused to help me, would not send the funds to my new account, and were in general rude and unhelpful.
This was not the first time a Bank of America employee gave me false information. I was assured by the branch manager that foreign currency exchange services were offered during one visit to a BoA branch. A few days later I went backt to the same branch at the same time and spoke with the same person to deposit about $20 in Euros into my account. On this instance though, I was informed that only paper foreign currency was accepted (despite the fact that 1 Euro and 2 Euro are only offered in coin form), and only at certain times during the day. Thus, they were completely unable to help me with this service. I would have liked to have been informed of that before I dragged that heavy sack of coins around with me all day.
In short, most of my experience with Bank of America was a case of trusting ignorance. When I learned the truth about their illegal practices and went with a new bank, they were unhelpful and rude to me during the transition.
I love Bank of America! The ATM cut off times, and their online banking is amazing! I love that they have long customer hours to call!
Ridiculous Fees, CLOSE ACCOUNT ASAP.
Besides for Bank of America's rediculous interest rates, their customer service is infuriating. Good luck getting to speak to a human being. They make it next to impossible. HATE banking with them. As soon as my credit line is payed off it will be closed permanently and I will NEVER look back. My advice … Bank ANywhere BUT Bank Of America.
I would give zero stars but it wasn't an option.
Bank of America Sucks. When i joined the military i had this company watching my back. Plain and simple... They suck really, really bad.
Do not use this bank. I do not have the space here to detail all of the screw-ups that caused me to leave them. The only reasons why I put up with them so long is because it is the only bank in walking distance to my house. Just a few negative points:
-they hold funds for weeks longer than they have to before clearing them
-they repeatedly put holds on my account in error, freezing my account and causing checks to bounce. I would deposit a large check, they would put in the deposit, then put a hold for the amount of the deposit, then some knuckledragger would put a second hold for the same amount. eg: account as $7k, deposit $10k, the two $10k holds go on the account and my available balance is suddenly -$3k. This would then take them days to fix
-they try to shaft the customer at every turn, and if you complain they cite 9-11 and say they can't do anything about it
-the managers are dimwits
I have had a serious issue with Bank of America sending my bills to the wrong address, which cost me a lot of money in late fees on credit card payments. They refused to adjust the late charges. The man I spoke to in customer service proceeded to lecture me on my adult responsibilities.
In addition, the new credit card they sent me did not arrive and when I called their customer service to ask about it, they said they would have to cancel it and send me another one. So I was without the use of a valid credit card for over a week. When they sent the second card, they had already authorized it before it reached me, so while it was in the mail it could have been stolen and used by anyone.
I have an online account with them and they accidentally deleted it, or so they claimed.
Goodbye Bank of America. I have had more than enough. I am going to move all my money (over $100,000) to a bank that respects me as a customer and as a human being.
If a bank like that actually exists.
The worst bank ever.
I recently lost my credit card that I have had with bank of america and I called the customer service line to report it lost and get an other one. I did all that. After a few hours, I wanted to buy something using my debit card, just to find out that instead of canceling my credit card, they have canceled my debit card, therefore, I could not use my debit card at all because they cannot reference the canceling of the card. I was not to bothered about this, mistakes can be made from time to time. But the next day when I checked my account online, I see a 5 dollars charge on my account for debit card replacement.
So, just to ad insult to the injury, they not only left me with out a card and money , I could not get cash anywhere because it was after 5 when I found out they closed the debit card, and the credit card was also lost, on top of that they took my money for something that I had not requested. And to ad to that, I called the customer service line at 8:01 am, and I could not talk to anyone, and the robot was kept telling me that the hours of operation are from 7 am- some other late time, and i should call at that time.... it was 8 already....
I AM CLOSING MY ACCOUNT !!!!!!!!!!!!!!
I paid my mortgage online on 10.03.2011. It took 14 days for the money to be transfered from my checking account to the mortgage payment account!!!!!!!!!!!!!!!!!!!!!!!. They charge $65 late fee too??????????? Dont use Bank of america online payment. this is a broken comapany, they don't know what they are doing. they will destroy your credit score. this is they goal.
I went to close my account before the monthly fee starts I asked about whether I get my keep the change savings 4 times at the end after they closed it they tell me im not eligible cause I have to wait til june. Outrageous, im not eligible for my own change savings? Makes no sense bank of america just stole $42 bucks from me. If they would have told me earlier I would have waited til june. Along with the ridiculously long wait, I'll just pretend it was investment they need it since there was about.10 people closing their accounts, bank of america will close down soon enough. Never again, stick with local banks
This is the worse bank I have ever dealt with. The online banking is extremely difficult to navigate. I will never do business with this bank again.
Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of America making a lot of mistakes and not making deadlines as promised on your closing costing you more money than you expected.. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me or inability for the loan specialist at Bank Of America to take messages., loan information going to an email address I never provided or used costing valuable time, in other words I never received some very important information, not making the closing date on time, this is one of the most important necessities of a mortgage purchase, this failure on Bank of America’s behalf cost me the seller paid escrow fee of 1500 dollars, the whole process was horrible and this was a little mortgage for under 50K. Bank of America had me down for five and one half percent interest, most lenders are going for four and one half percent or under Its is more involved, what happens after your loan is approved, more than likely there will be more mistakes long term, you may have to deal with, lost payments, Bank of America changing addresses without notification, poor customer communication and many more variables. I pulled out of the loan the same day the documents were ready to sign and close, remember this was after the closing deadline, Bank of America offered me 1000 dollars to change my mine, I explained all the problems I had with this loan and no employee at this branch including the manager seemed to care.. They proved how fast they could work when they were loosing my account by getting the docs in at 9:30pm in order to save the account and make the second deadline. Do yourself a favor, the odds are against you. After all I was a 25 year customer, that doesn’t mean much these days. Remember, you have to live with a mortgage for a very long time so do yourself a favor, shop around for the best, most honest deal you can find.
My family HAS HAD multiple accounts with BofA, personal and more importantly business. Yeah, we closed them all out. The more digital banking becomes, the less personal they all get, but BofA is making it an art.
Poor customer phone service, hidden fees, horrible responsiveness to real issues, inability to quickly handle simple requests, changing fees and policies without adequate notice, (I find out about BofA changes from news, not the bank...tisk tisk.)
Now, most recently because I travel a lot, I use a mobile app....WHY IN THE WORLD DOES BOFA NEED ACCESS TO MY PHONE CONTACTS FOR MOBILE BANKING? Just another way to steal information and sell/market to it. THAT IS A COMPLETE AND SERIOUS INVASION OF RIGHTS AND PRIVACY. I should never have to consider if my bank is hacking into my phone contacts...
Then, the $5 debit card fee...so let me get this straight, they already get my money, which they can loan out and make more money off of, I get a crap savings fee, and now just to use my debit card, I have to pay as well...I am not sure where there is any benefit in that.
Also, not happy with the fact BofA got bailed out and since, policies have really taken a dive past few years. I guess they know, no matter how awful or corrupt they get, good ole Uncle Sam and our dirty, greed politicians will cover their special interest butts and take care of them, yet again leaving the little people out in the cold...
I am sick and tired of corporations taking more and giving less, and us being told to be thankful for it. GO TO A COMMUNITY BANK!!! While they may have some issues as well, take pride in knowing you are supporting the "Mom and Pops" of America in essence.
Dirty corporations and evil politicians have ruined America to a point of no return. It is now up to the people to take serious control of their money and lives, because there is no other way to make changes when the people in office to protect us are hand-in-hand with the corporations.
Another step backward for this bank now that the announcement of a fee for use of their debit card has been made. I called the NC corporate office (CEO) and got an arrogant and mean spirited response when I complained about this fee. So, restrict its use...and back to cash. BA has grown significantly more hostile to its customers during the past few years. Do not ask, do not care, do not collect $50.00.
The only reason I gave them one star was because there is not a negative star. The entire time I dealt with this bank it was trouble. I never felt better leaving a bank than the day I closed my account with BOA. I refuse to even use their ATM's. Hopefully they will collapse soon.
I recently made an ATM deposit at my local BOA. I put the check in, and the machine told me that there was a problem with the transaction, and that I would have to call the electronic dispute number. I call. They tell me that I will have to wait 10 business days for the dispute to be resolved. I'm not disputing anything, just depositing a check from a contractor that I did a job for. According to the branch manager, the ATM that I used is not serviced by that branch, even though it is attached to the side of the bank. After 10 days without a letter or telephone call, I finally call the same dispute phone number to find out what is going on. They proceed to tell me that because I deposited another check for the same amount a few days later that they considered that to be a replacement for the original deposit. So the original "disputed" check will not be credited to my account. All of this without calling me or asking me about this. Now it will be an additional 10 business days for the dispute process to work itself out. It's not like the check was for that much ($1700.00), but I have been out this money for almost 1 month now. I am a small business owner, and that is a pretty big hit for me and my employees. I"m now changing to my local credit union. Not as many ATM's, but I will take the service over this place any day.
They are so big, they don't think they need the little guy anymore! Well the little guys should show them who makes this economy run!
I hope BoA goes down the toilet just like their farmed out work to India, and taking jobs from American workers. Also, for most mortgage holders BoA just services the loan from either Freddie Mac or Fannie Mae. They're going to put themselves out of business for trusting BoA. What really stinks is that it was all our tax money which bailed them out, and they simply do not care about the people that bailed them out. Customer service, lol, the biggest joke ever. And what happened to all the money that is supposed to go to modifications, such as making homes affordable from the government? They do not help the people who need it, they just say you are denied, no explanation of any sort. Look, I'm no angel, and everybody has hard times, but I hope all who work for BoA get a large piece of humble pie, because what goes up will eventually come down........BOTTOM LINE, WE MADE THEM WE CAN CRUMBLE THEM.
Bank of America is our bank only because of repeated buyouts of our previous banks...and we aren't happy with it. Finding information on their website is frustrating to say the least and when I email for information, they usually say they can't respond and I need to call someone. Calling is just as bad because after taking a long time to get through to a person, it is usually someone who is also not knowlegeable.
Their interest rates are extremely low and getting lower. They are the only bank I know of that can't post your monthly interest paid on CD's. All they will do is give the balance, making it necessary to subtract each month from the previous balance to find the interest.
They seem to purposely hide or make difficult to find any information about fees. Try finding out what their early withdrawal policy on CD's is! It can't be found anywhere on their website.
The only thing preventing our switching to another bank is the hassle it would be to change all our automatic payments.
I had been a very happy customer of Bank of America for over 18 years, until Monday, August 1st, 2011, when BOA turned my world upside down.
I went online that evening to check my balance and it was not showing my checking or savings account. So I picked up the phone and called customer service and they proceeded to tell me that my accounts had been closed due to being compromised. They gave me a different number to call. I called that number immediately and they were closed until 9AM CST. I called right at 9AM sharp and stayed on hold for at least 20 minutes prior to speaking with their associate. Well here is where it really goes down hill. I was informed our accounts had been closed due to my husbands SSN being incorrect. I was shocked, they proceeded to tell me they had sent a W-9 to my home in January and how nice they had been to give me until August 1st to correct this issue. I had never received anything from BOA informing us that there was a issue of any type with our accounts. BOA has my email address and they did send plenty of junk emails, they never sent me an alert via my online banking, they never mailed anything to my home, never gave us a call, nothing, nothing at all, they just closed our accounts without any regard on how this would affect us.
As the call progressed the more shocked I became. I explained to them that we had called them in June due to my husbands debit card not working, and we were told at that time it had been reported lost or stolen, which we hadn't done and as it turns out wasn't the case at all. Never once did they mention there was a problem with our accounts. I have now discovered that BOA had suspended my husbands debit card at that time so we would call to get the SSN issue corrected. HELLO, does the right hand know what the left hand is doing, nope not at all, they just mailed my husband a new card and sent us on our way.
I spoke with 4 different associates during my two calls on Tuesday, August 2nd and not one of them had any interest in helping me. My accounts remain closed, but I can open new ones with them, LOL, like thats going to happen, and I sure won't be banking with them EVER again. All 4 of they associates told me there was no way for me to get the money in my accounts as they intended on mailing me a cashiers check today, Friday, 5 days after they closed my account. Well quess what, I went to a branch and demanded they give me my money, and I will admit the associate at the branch was very nice, and she did get my money for me.
At this point, I can't get any statements, as I kept them online, I can't get any of my bill pay information. I am going to have to spend alot of time now trying to contact all my service providers and have them stop either sending my bills to BOA and/or stop taking the automatic payments from that account, what a PITA.
I will do all I can to get this information out to as many people as I can. BOA had no right to do what they did and then to just flat out not care and have no regard for a long term customer is just shameful. They get negative stars from me.
I have been with this bank for years. They need to staff their banks with enough tellers to avoid long waits. I have experienced this at many different times of day. I am pulling out all my accounts.
Back when I was in College in the late 1960's, I worked as an investigator in the banking business. Bank of America was just a California Institution then, but they developed the "Bank on every street corner" business model, and they got rich. Unfortunately, that was the last good idea they ever had. Even back in the 1960's, they were known as "The Dumbest Bank in America."
Unfortunately, they buy up everybody. I find a credit card I like, Bank of America buys it and trashes it. Twice I have left after the merger announcement, but this last time I stuck with them. I'm not sure whether it was a decision, or that I'm older, and it was just inertia. Bad mistake. There have been many problems, alnd I won't waste your time with all of them. I'll keep it to two.
I buy regularly from a website in India. Anyone who can read could look at my sttatements and know this. Yet suddenly BOA security people decided that my latest India charge was fraudulent, so they shut down my card. They neglected to inform me of this little detail, so a number of charges were kicked back, damaging my reputation. One charge that was refused was for the medicine that keeps me alive.
Secondly, this is the text of a message I left on their website feedback page today:
"Absolutely the worst financial website in the world. It's so cluttered that the site designers can't keep track of the complexities, and links wind up taking you to the wrong places. It takes too many clicks to get down to business. Today another layer has been added that I have to get through to get to my Mastercard account information, AND IT DOESN'T WORK!!! I click on my account, or on the "account details" tab, and it takes me to a page topped with "How do you want to pay?" along with a bunch of dumb ads. I never was able to find my balance, check the transaction I wanted to check, or redeem my rewards (I should have over 40,000 points, and I want a check). Absolutely pathetic. Would you people PLEASE stop buying up good companies and ruining them?"
Stay away of BOA. Enough said.
I made a mistake and went through BofA for my mortgage. Worst mistake of my life!
1. A few months after we bought the house we got married. BofA said to change my name to my now married name. It was going to cost almost $20,000 just to change a name...really?!? So, umm no.
2. My husband was laid off at work. I called BofA to tell them I couldn't make all the payment, but I could make some. They told me to pay what I could and they were gonna set me up for a "loan modification" and it would take 7-10 days to get my "package" in the mail. The next month I called about the same thing, and they told me the same thing. When I told the girl I haven't received my "package" she said it could take 30-45 days. The next month I called and the lady said that they have never spoken with me about anything! WHAT! Are you freaking kidding me!!! She then told me to STOP paying and wait for my "package" to arrive.
3. Waited 7 months! to get 7 papers that could have been emailed to me! I gathered up all my info and sent it back the following week.
4. 3 months later I was told that I had been denied b/c I had whited out my bank account number. Ok fine...that was my mistake. I didn't feel comfortable sending my bank account number through the mail! My bad. But really, nobody could have called and told me? Or emailed me, or sent me something through the mail? I was calling every other day and nobody told me!
5. After that they said I could go through an "in house modification" where in 30-45 days I will know if I'm approved or not. 2 weeks later they denied me b/c my husband hadn't had his job for more than a year! Well duh!! That's what got me in this situation in the first place!!
6. I found that out on June 1st that on June 6th my house went to auction, but it didn't sell. I am now being forced to move out of my home that I was led to believe for a year that I was going through an in home modification! After I was denied my 2nd time I said I wanted to "APPEAL IT". As far as I knew I was in the middle of an appeal, and then I started getting letters from attorneys offices telling me I had to vacate the property and appear in court.
7. BofA is the worst bank I've EVER banked with! I will be closing my 2 savings accounts and my credit card through them.
8. My mother in Law works for BofA in the loan modification dept, and told me that they are trained to lie to people. She said it's a Q and A. We ask a question, they find the answer on their paper and tell us. She would tell me exactly what they were going to say, and she was always right! I would call day after day, sometimes 3-5 times a day and they would tell me I haven't called in 2 months! Again...are you freaking kidding me?!?
9. I'm glad to be done with BofA! I'm tired of the heart-ache, crying over this, stressing over it, etc. I've been so depressed for a year now b/c I didn't know what was going to happen next.
10. Go with another bank!! Please!! Chase bank is who I have now, they've been good to me for a while now.
bank of america services are decreasing and almost impossible to reach someone on the phone....I called several times to one bank and never did get to talk with anybody....next I dialed the main bank number and got an operator that said the number is no longer in service....two days ago I went into the Belleview, Florida branch to have a document notarized and they said they don't do that....just certain ones, I happen to be a notary, so I know a notary does not incurr any liability for notarization, as long as you have the person show proper ID, and they endorse the document in your presence...i.e., your not certifying the contents or validity of the document, ONLY that the persons signature is true and correct....soooo, my point being, BOA is going to hell in a handbasket....I am now looking for a better bank, one that cares about its customers......just thought I would post this so others may know.....
Bank of America has done me wrong on multiple occasions now. I was in Florida last week, and for some reason they put a hold on two paychecks from the same large company that I've been receiving them from for months. They told me the funding was questionable in the account the checks were to be pulled from, I work for DirecTV!!!! You've got to be kidding me, a billion dollar company??? Unbelievable, and this isn't the first time they've done this kind of thing to me either.Thanks to their stupid holds, several of my bills came out and my account was heavily overdrawn. They refused to do anything about it too, and told me that I should find out more about where my checks are coming from. Other employees from my job say they don't ever have issues at other banks with our checks!! Bank of America-DON'T DO IT.
I have had a disabilty check for over 10 years and then switched banks to this lovely bank only to find they DO NOT RELEASE direct deposits intill the very last min so sorry I went to BOA big mistake and I will soon be gone to a Better Bank very disapointed
I feel at ease closing my account with Bank of America. I always have to watch out for them figuring out a way to dip their hands in my account and take my money. In the past BOA authorized a $20-30 fee for security that I didn't know about. They were charging me monthly. When I cought it, I called them up to have it removed. It took over an hour to get it resolved. A year later, I was getting charged again! Just recently, I was getting charged overdraft protection fees that were not necessary. I called up customer retetion and they appologized! I feel like they do it to others who may not have noticed. *** DON'T BANK HERE! *** Please go to a credit union or bank that will pay attention to your needs as a human not a stock item.
Alas, I'm free.
My husband and I have been with BOA since it bought out our former bank 10 years ago. We have checking and savings accounts with them plus a business account and unfortunately our mortgage.
I have only stayed with them because their online banking program is superior. They time things so if you could be overdrawn it will happen. They hold deposits as long as is legally possible. Their customer service is average for normal matters but is poor for any issues that cut into their profits.
Yesterday I used their online form to open a joint savings account with my adult daughter so we could both have access to the money for her wedding. We were declined for no reason, even though we both have accounts at BOA. We have been told to wait for a letter explaining why.
My daughter's credit score is very high and our used to be until we needed to apply to BOA for a mortgage modification. I cannot believe they would refuse to open a savings account for me. Incredible.
I am going bank shopping.
Bank of America is in the business of stealing homes from the American people, not banking. We have been under the impression for the last year and a half that they were working with us to find a way to save our home from foreclosure. They weren't! All we have been handed during this time is lies and two bit talk to lead us to believe them, and let our guard down a tad. We were up for their Modification Program, which sounds a lot like a campaign used by the Nazi's, Surprise! We were turned down even though we have a current income of around $1500 a month thanks to the lack of jobs and the economy. So if we were turned down, who the hell is eligible for this plan, because anyone in a worse predicament could never afford a house. Bank of America never cared about us as its customer and from what I have seen on all other web-sites, they don't care about any of their other ones either. So, Bank of America thanks for taking the last thing my Dad helped me get before he passed on and turning my warm loving home into a cold material house which you will never sale because of the economy. Just remember it was the money of these foreclosure victims of yours that helped you out during the bail-out, we appreciate you being so ungrateful and hope you have another chance to fail.
Sincerely,
B. Hartman
Bank of America has been a great dissapointment for both my husband and myself. We've been banking with them a little over 3 years now, and we have encounter a series of problems with them. They seem to train their personnel very well to tell customers what they want to hear. However, when a serious issue comes up, the only thing their personnel can say is and I quote "great question, but I do not have an answer to you question". We have decided to part ways and find a bank that better fits our needs.
If you want to feel nameless and at the mercy of a big corporate bank this is for you. Have mortgage with BOA & also with BB&T. The difference is stunning...go with BB&T....
It has been a LONG time since I have gotten this upset. I won't go into details but here's how it breaks down. 1. I've been a customer of BOA since 2003. I have never received any nice perks nor have I ever experienced an extraordinary show of customer service. 2. When I was in middle school, I was set up with a checking and savings account. I was told that if my checking account had an overdraft, my savings account would cover it. Nowhere in my paperwork did it state that there would be a $20 fee. I have still to this date not found this fee in any of their terms and agreements. It's such a stereotype but there really are hidden fees. 3. Their online bill pay is not reliable. People choose to pay online because they trust that BOA will do what they are supposed to do. Instead, canceled payments have still gone through; payments have arrived late; and scheduled payments magically disappear. Their excuse is that I need to print confirmations and hold onto them for 60 days but then again, how is that convenient? 4. This branch's manager assured me that she would reverse my late fee which was as a result of their flawed online bill pay system, let me know that I would get a follow-up call in a few days; and would cancel my pending online bill payments. Instead, the late fee was still there, I never got a call, and the canceled bill payment still went through. 5. Branch managers have more authority than the customer service reps at the 1(800) number. This means that for some issues, you have to go into a branch. How convenient. 6. The customer service reps don't have the slightest clue what customer service means. I get interrupted, transferred to machines where I have to re-state my issue MULTIPLE times; talked back to; told NO NO NO; and lied to. Supposedly they document all phone calls but they don't. You cannot count on all of them to follow through or do what they say; some reps have been good but the negative overshadows those few individuals that try and do a good job. 7. Checking, savings, and CD interest rates are a joke. Do yourself a favor and open a Schwab.
Bank of America is huge, huge banking institute that, as expected, does not care much for the masses. Although, it is evident, that they do care about extracting your last single penny out of you in order to run! Students, people with average to low income, please refrain from opening an account here. My review is not about any particular type of account or any branch. It is in general pertaining to BOA and its policies that are adopted all over the country. The interest rates for deposits, savings accounts and similar are low, even lower for smaller deposits or terms and the loan interest rates are high. Credit card rates are super high, the limits pretty low and the charges stupendous. All in all I will ask every "lay-man" to go to a smaller local bank or even a credit union that will actually care for you.
I've been a Bank of America customer for about 6 years now and I have both good and bad things to say about the bank. They're online banking website is excellent. It is very easy to use and has many useful features. They're customer service is also pretty good, they have very convenient hours and the wait times aren't often too long. Bank of America offers a ton of different types of bank accounts, credit cards, and investment services. My main problem with Bank of America is their services fees. They charge you for a savings account, have ridiculous overdraft charges, and a bunch of other outrageous service charges. If they tone down their service charges then this bank would go from pretty good to excellent.
The main reason I love my bank is security. Any time you have any issues the customer service take care of it right away. For example we were on vacation and someone had got our credit card information and tried to purchase some ideas that were irregular. The bank called us for verbal validation. This stopped a potential problem in its tracks. Also we were able to tell them what states we would be traveling in so when charges showed up, they would realize it was indeed us using our account.
Just about done with BofA. All they do is raise rates, lower customer service and deny requests for loans and credit. I have recently moved to a local Credit Union where i will probably be moving ALL of my accounts. The only reason to stay with BofA is the sheer number of ATM's but that is increasingly becoming unnecessary due to interexchange agreements between smaller banks.
They just don't seem to get it and if they did not have so much in assets, they might be able to see the forest for the trees.
This is the worst bank you can possibly use!!! STAY AWAY!!!!
BofA has a new policy on ATM receipts. They list your "available balance", but not your actual account balance. When I complained to a teller about this, I was told that the bank felt that customers were "getting confused" about the difference between available and actual balances, so they decided to eliminate the actual account balance. In order to get an accurate balance, you must enter the bank. We depositors are deemed too ignorant to be given this essential piece of information.
Be very careful with this bank. Dont expect anything other then basic service, like a tv with bunny ears. They do hype up their ratings and various programs, but I would not bank with them unless they were your last option and only option in town.
I recently opened a business acount in BoA, but the partners and I decided to change the name(title) of the business, just that, due to being a conflictive name. I did whatever is legal and necessary to accomplish that end. When I received the paper work (certificate of Name Change) from our company's lawyer and the State government with the new name duly approved, I took the papers to the bank to have them change the title of the account accordingly. Little did I know what I was getting into. The employee whom I saw was reluctant to do anything and pretended to speak with someone at higher level on the phone who asked why we were changing the name, then proceeded to ask for all kind of documentation -- which I provided. But they wanted originals, even though there were names of State officials and their phone #s to make any consultation. This employee was. They asked for papers I never heard off. I had been with them for over a year and things were going well, but this little and simple request seemed to get them out of their box. Long story short, I proceeded to close the account to which they say , that's OK!! This employee never even tried to keep our business with them -- which, by the way, was not bad at all. I walked out so dissapointed. I was treated so badly that I would not recommend this Bank for anything, they do not seem to care about the needs of the clients. Down BoA!!
This bank gets zero stars from me. They do not seem to understand that banking is not like selling shoes. Just about everytimne I come in, someone pounces on me and with an over solicitous smile and attitude, loudly asks how can they help me. Why would I want to discuss my personal banking business in the middle of a lobby for everyone to hear?
Then they are always asking if I have their debit card when I have already handed them my drivers license. I DO NOT WANT THE DEBIT CARD, but they keep pressuring me to get it. I have never had a bank where I leave angry half the time but, over silly stuff.
If I'm getting cash they loudly count the money, so everyone can hear how much I'm walking out with. They just do not have a clue about bank decorum.
The bottom line is that this bank is very gimmicky. It is constantly bothering me about something, but, does nothing for me to speak of. I expect banks to provide interest on my savings and keep my money safe. That's fairly simple, I think. Lasalle Bank was an excellant bank and understood the difference between banking and selling shoes. Pity. Of course, I will be changing banks.
I recently received my BoA statement and included in it was a US Consumer Privacy Notice. Basically BoA can share my personal information with pretty much anyone they want and there is very little I can do to limit this sharing. This likely has a lot to do with the number of telemarketers who phone my home routinely offering some "service" that I don't want and don't need, and the amount of junk mail I receive. The realization that I have little privacy with BoA and their new policy of charging three bucks for "check imaging" on the monthly statement is enough to make me investigate other banking opportunities, and to visit my local branch and express my distaste. It'll likely do no good. But, if everyone who feels similarly took action, it might make a difference.
Bank of America, this is by far the best bank I've been to, all
of their personnel are bilingual Spanish-English, so people
who are Hispanic always feel welcome.
The tellers are super friendly, they always welcome you
with a big smile and are are always willing to answer any question you
may have. One thing that my kids love about this
bank is that they always have lolly pops, yes lolly pops.
The ATM is available 24/7 and you can deposit your check
directly there without having to get in line. I love
this specially when I'm in a hurry. In the two
years I have been with this bank, I have never
gotten overcharge for any transactions. So I must
say I'm very happy with this bank and they match
my savings too. So what more could I want? I
got it all at Bank of America.
Bank of America is by far, the best bank in the USA. I have referred many friends to this bank.
Their Massachusetts web site was down January 14, and now all day 3/1/11. Look at other Banks.
Before I began banking with Bank of America, I was with a small town bank. The small town bank had way different policies and procedures than those of Bank of America. After becoming familiar with their policies, it was easy to get started. The employees at the banking locations are always helpful and kind. On the other hand, if you have to go through the customer service telephone line, those people aren't always as helpful or kind.
Bank of America started allowing customers to deposit money in the form of checks or cash into ATMs, which is a good idea and something I was very excited about. I wanted to call to find out more details before I messed something up. When I talked to the customer service on the phone, the lady informed me it was as simple as inserting the check and the funds would be immediately available. That was NOT the correct information as I latter found out. There is a hold on checks that are over $100.
Overall, I have had a positive experience with Bank of America. I believe their only downfall is that they don't communicate things very well to their customers on their new features and full information regarding the features.
I opened a checking and savings account with Bank of America several years ago. I chose Bank of America because they have numerous branches in my city and throughout the United States. After several bad experiences with other banks, I have been pleasantly surprised with Bank of America’s customer service. I recently had fraudulent charges post to my account and Bank of America was very fast and helpful in resolving the matter to my satisfaction. I had to change my debit card and they provided me with a temporary card so that I would not be without one while my permanent card was being sent through the mail. I love being able to make both cash and check deposits through the ATM and the online banking system is excellent. The local branch staff is always friendly and responsive to my questions and concerns. The only negative I have is that I receive many telemarketing calls from Bank of America affiliates offering insurance and other services. I could do without those calls.
I would not recommend Bank of America to anyone. I, unfortunately, have my mortgage through them and cannot get out of this anytime soon. I had a checking/savings account with them and was so very surprised at how unprofessional they are!! First of all, just because you open an account with them does not give them the right to have their telemarketers call you...repeatedly! Even after telling them to not contact me, they still call. I told them that if I need them, I will contact them. I thought that was the way it should work. I guess they think otherwise.
So, If you would like a bank to call you multiple times in a week concerning nothing, then go ahead and sign up. If not, I'd stay away!
I joined Bank of America when I was 17 years old, approx 7 years ago. In that time I have been continually disappointed in them. I worked at a credit union for a year and so I understand the processes and procedures of the banking world.
My first negative experience occurred when I had set up an automatic payment from my BOA checking account to my BOA credit card. I had it on auto pay and wanted to change it. So I contaced BOA and they instructed me on how to make the change thru my online banking. I did this. The day of the payment comes and they took it out TWICE, resulting in overdrawing my account. Then for every charge that hit, I incurred another $35 OD fee. I had gotten paid direct deposit that next day at midnight and all my money was absorbed for fees, with no time to work things out. I called the 1-800 number and explained my situation and they COULD NOT care less. They show no customer care. This was THEIR fault and they REFUSED to credit me back my OD fees. I went to my local branch and tried pleading my case with the asst manager who said there had been notes placed on my account not to refund the fees. So I withdrew all my money and closed my credit card.
I also deposited a check at the drive thru one day recently and it was drawn on BOA. This was also $100. This should have been immidiately credited to my account. But it was placed on hold. When I saw the hold, I called the 1-800 number and they LITERALLY could NOT tell me why it was on hold. He said it was at the discretion of the teller who took the check. Now I could POSSIBLY see placing it on hold if my account had been negative or it I maybe had less than $100. But I had $3,000 in my savings there!!!
Bottom line is they are inconsistent with their policies, only care about upselling you to a freakin money market, CD or savings, and they could care less about customer retention. The ONLY reason I still maintain accounts there is because I do like their online & mobile banking. But I have moved most of my money aay from BofA. And I never encourage anyone I know to bank there.. GO TO A CREDIT UNION INSTEAD WHERE THEY ARE FOCUSED ON MEMBER SERVICE AND YOU GETTER BETTER RATES OF RETURNS ON CD'S AND LOWER RATES ON LOANS.
I just want to say that the customer service reps at bank of America are the best! I have been a customer for a few years now, and I have never had a problem calling in with an issue. The customer serice reps are always very helpful, and don't make you feel like it is a bother for them to answer my questions! I highly recommend Bank of America! You can't beat the friendly and helpful associates!
Just opened a new checking account and savings account this past week. All of the staff in the bank were very friendly, explained everything about the accounts and took me step by step to decide what was best for me. I ended up getting a great rate on the savings account and a card for the checking account that was good for use the same day. Overall good experience.
I really like a lot about Bank of America. I like that you can link your savings and checking accounts so that if you overdraft your checking but have it in your savings, it will automatically take from your savings without charging you an overdraft fee.
I like that Bill Pay is a free service and it makes it easy to do automatic bill payments or to set them up each month on your own.
I like the My Portfolio feature, which allows you to link other bank accounts, loans, and credit cards, so you can take a look at your liabilities and assets all together, as well as determine the categories where most of your spending goes.
The one thing I wish I could change is that they have really really REALLY low interest rates for the savings accounts. Other than that, I am happy with Bank of America.
Hate Bank of America!!! Worst customer service ever and constant mistakes are made. I have to call in every month to resolve a problem that they caused and it is never resolved. I have never in my life dealt with such an incompetent organization. For your own peace of mind go somewhere else.
I've had an account with Bank of America ever since they merged with Nations Bank back in 1998. Convenience is the reason I've stayed with them. When I was in school, they had me on a no-fee student account. When I graduated, I kept the account because they didn't (and still do not) charge fees to people with monthly direct deposits. I currently live in NYC and BoA ATMs are everywhere I need them to be.
When I leave NYC two years from now, I look forward to switching to a local credit union or other bank. Below is a summary of my expierience with them.
Advantages to BoA:
They have a good website, and their Portfolio funciton works really well. It's powered by the same software that powers Mint.com, so you can see all of your accounts in one place. This is really convenient. ATMs everywhere. Partnerships with overseas banks. When I was in France last summer, I was able to avoid foreign transaction fees by using my BoA card at BNP Paribas ATMs. They sponsor a promotion where people with BoA cards get free admission to numerous museums, zoos, and aquariums. Disadvantages:
Their savings account interest rates and CD rates are lower than elsewhere. I use BoA for day-to-day checking/cash withdrawals, and keep larger amounts in other banks. Many of my friends have had bad experiences with BoA charging unexpected fees. I haven't run into this because I have direct deposit, but the impression I get is that they view the customers as a resource to be exploited, and that it's gotten worse with the passage of credit reform laws. Customer service is not great. When I lost a card, they were quick to answer that. When I've had other, less urgent problems or questions, they put me on hold for lengthy periods of time.
I'm a poor college student so I usually don't have more than 200 dollars in my checking account at one time. To make sure that my checking account didn't have any maintenance fees I signed up for ebanking and to get paperless statements as per BOA's conditions. I check my online banking and I find out that they've still be charging a maintenance fee every month even though I did everything they asked! I called their hotline and they said that I must've messed something up signing up for paperless statements and that they would keep on charging me fees. The thing is the lady at the bank set everything up for me and told me I was good to go so she screwed me over. I hate BOA and I wish nothing but the worst for that company.
I recently switched banks from National city when they became PNC to bank of America and I am very happy with them so far. I have a CD and checking account with them. I am very happy with their customer service, rates and Im overall happy with the bank itself so far. I dont think I will need to switch banks anymore.
I once had a troubled encounter with Bank of America. I was charged with a bogus service charge, and when I called asking for an explanation, the representitive i was speaking with hung up on me. As a professional myself, i would hope they would practice the same customer care as me. I guess the company is so big now, that the small individual does not matter, for the most part its a wonderful bank, just a few small details that are so pleasant i guess. Good thing about bank of america is that its everywhere, which is convienent for everyone. Now-a-days i guess everyone has hidden service charges.
Bank of America is my favorite bank.I have been a loyal customer since i was seventeen years old when i first started my first savings account.The great thing i love the most of bank of America is that they are everywhere.I travel alot and when in i need to use the atm, there is always one always available around the nation.Thanks for the convenience ,keep up the good work.
I would rate this bank one star, and that is only because someone actually answered the phone. I am being charged for my savings acct after having it for almost 6 years for free because I have direct deposit going into it, and now since August 2010 I have been charged a fee of $5.00 per month. When I called to get it removed they said they could credit me for $5.00, but not the $30.00 because they sent me a letter 2 months ago that I did not receive stating I would be charged this fee if I didn't have at least $300 in my account at all times. I never received this letter, but have also been paperless since last year. I then asked to speak to a manager and I was transferred to escalations. Not sure if escalations meant to help or escalate me even more. I was then told by her that I received the letter via email back in July, and if I signed into my account I would find it. I did while on the phone and it was not there, and she said she would resend via mail to me now...so did I get the letter via email back in July or like the first rep said mail 2 months ago? Needless to say, I have never received this letter, and when I asked to have the credit she told me she would have her manager call me back in 72 business hours. when I asked who I could send an escalated letter to she started to give me the address and hung up on me. I can now see why this company is rated in the lowest 5 for customer service. I will take my accounts and leave, and make sure I can tell as many people about this situation. Very disappointed in this company.
We have a checking and a savings account with BOA. We do our primary banking with another bank; therefore, we use BOA mainly as a savings account. We received a folded postcard from BOA notifying us that $38,000 had been withdrawn from our savings account (there was only $13,000 in the account) the notice stated that we should make a deposit within 5 business days of $25,000 to cover the overdraft and we were being charged a $35 overdraft charge.
What bank would allow anyone to withdraw $38,000 from an account with total holdings of $13,000? We didn't remove anything from our savings, in fact on the day this withdrawal occurred we actually deposited funds into our savings account.
We called BOA Customer Service and were given to the Check Fraud Division where we waited for 5 minutes listening to obnoxious music and while waiting for a rep from the Check Fraud Division. The representative at first said "this was a banking error" then she decided it wasn't and would have to be turned over to a fraud analyst. When we asked when we would have resolution she stated the fraud analyst would call us . We asked to speak with her manager and were put into a voice mail box and then disconnected. We called back and got another Check Fraud Dept rep who asked if the first rep had read us a "disclosure of our rights". The first rep never said that we would be liable for any further withdrawals from the account if we did not freeze the account. We froze the account.
We spent the rest of the night on the phone contacting the other financial institutions that we do business with as well as putting a fraud watch on Equifax. The next morning we went into the BOA Banking Center Manager who said, after a cursory review of our account activity, "it didn't happen at this bank" but upon further investigation she determined that it indeed did happen at the local bank. She said it was a 'keying error". Apparently a customer came in after us and asked to have $38,000 removed from his savings and he asked for a counter check. The bank removed $38,000 from our savings and gave him the check.
It appears that the situation has been resolved (we will believe it when we get a statement showing that our funds have been returned to us and the $35 overdraft charge has been removed). We firmly believe had we not persisted with the local Bank Manager BOA would never have found their error.
When you are afraid that your identity has been stolen and your accounts compromised it is very frightening indeed. Dealing with BOA Check Fraud Division compounds the fear because it is like falling into a black hole - no customer service, no follow-up, no communication, no help at all. The BOA Check Fraud Division clearly exists to serve BOA not the customer. Needless to say we are closing our accounts with BOA
We have been Bank of America customers for over 30 years. In 30 years I have never had a check returned NSF until now. We have two business accounts and a personal account. I wrote a check from my personal account to my business account and deposited it into the ATM at 8:30 in the morning. This was all between Bank of America accounts. Later that day I wrote a check out of the business account to a third party. Little did I know that for the first time ever in my relationship with Bank of America they had put a hold on the deposit at 1 PM that day even though they knew the funds were there because it came from one B of A account to another. As a result, the check I wrote to the third party was returned (even though the funds were there) and I was charged $35 for the returned check (even though the funds were there). I went to the local branch and all I was told was that they had the right to do that and the hold would have been noted on the ATM receipt. I went home and looked at the receipt and it indicated that the funds were deposited that day with no mention of a hold. I went back to the branch and spoke to someone else who (while the answer was no different) was at least sympathetic and helpful as opposed to the first person who defiantly stood behind the "bank rules" and left us helpless. Ultimately, I did get the $35 refunded and a letter given to the third party's bank explaining that the situation was a result of an internal matter at B of A and in no way reflected on us or the third party. I have since talked to other B of A employees and no one can believe that a hold Was placed on a deposit between B of A accounts when the funds were there. Last week my husband made a deposit to his business account of $20000. We needed the deposit to post so we could pay payroll taxes. We were told that $5000 was being held until the next banking day and the balance was being held 10 days. He also deposited $25000 in checks from Kraft Foods Int'l a nationally known company. He has been depositing these checks in these figures weekly ever since he opened the account 4 years earlier. They also said that they would release only $5000 with the balance to be held for 10 days. This was the first time they had ever done that even though we had NEVER had a check returned since we opened the account. Since he needed funds to deposit immediately he asked what he could do to get the funds deposited quicker. He was told he needed to make a cash deposit although they did not advocate this for safety reasons. Left with no choice, my husband had to go withdraw money from another bank and walk $20000 cash into the bank which was located in a less than stellar neighborhood. Ny husband went back five days later to see why they still were holding the funds when they should have been cleared by then. The telephone agent said that the funds still had not been released by either of the other banks ( Citibank and Chase). If that were truly the case then why did they release $5000 on each deposit? We feel we are not being told the truth but you can't talk to anybody with any power and customer service savvy. When Bank of America was a California company and you could speak with managers in person who had power it was a great bank. Now, all I want to do is move all of my accounts to a smaller bank of credit union that works with you instead of against you.
Very bad experience with BofA. Customer service is among the worst in the industry. They are clearly looking out for themselves and have little or no concern for their customers. They just don't get it. Don't forget, these guys needed a huge bailout from Uncle Sam. Would never bank with BofA again.
Apparently, when the puppet for Bank of America, Obama came into office some laws changed to help BOA pay pack the tarp funds and to become more profitable than ever.
BOA now times your deposits and transfers to show last for the day so that any and all transactions that can drive the balance down will do so and more likely resulting in plenty of $35 fees.
Why does our country bail out Banks, Insurance, and Auto companies? They are potentially the most profitable types of business but I guess when your president's campaing funding came from these companies it is obviuos.
I hope BOA goes out of business.
BOFA was good, back in the day. They no longer seem to care for the customers.
I had called not long ago to close a checking and one credit card. After telling the rep my plans they replied with "okay they are closed" and didn't try to save my business. I explained that I wanted to be saved but wanted to see if they wanted my business. They replied saying that I already was a customer of them and still had a checking/credit card.
I won't forget this, it was extremely disappointing.
They truly do not care about you. They act as if you are a nobody because they have 20 million other customers. With so many other choices, why go with someone that will eventually bring you trouble!
I was referred to open a new checking and saving account with the promotional $10 bonus. However, I never received any cent from the bank.
I was very excited to open my new checking and savings accounts through Bank of America. I had just started a job in Tacoma, wa that used B.O.A. as their bank and if I had an account there I could deposit my checks with no fees. For the first few months, I loved B.O.A. I was young and trying to start financially "building a life" for myself so I decided to open a credit card through B.O.A. BAD IDEA!! I was hoping to build up good credit as I had no credit record at this point in my life. The account's only fee mentioned was that of a single late fee if the payment was not made on time. This seemed reasonable. Over the next few months, I started to notice charges on my account that were incorrect. Each time I found one, I called B.O.A and, after long debate, they usually corrected these errors. After I charged a hospital bill to my card and the balance was closer to the limit, things got ugly. I always made my payments in full and on time. B.O.A, however, began adding more and more fees for various reasons that had NOT been part of the initial contract. Every time I contacted them, I was given an ear full of stories that NEVER gave any real explanation. If I continued to question them about this they would put me on hold for 20 minutes or longer and then disconnect the line. If this had happened once or twice, I would be willing to assume it was an accident but EVERY time??? Come on, now. I also began noticing false charges to my account supposedly made in places I had never even been. After doing the dance with B.O.A several more times over this, I finally became so fed up that I borrowed the money from a family member and paid off the account. I asked that ALL of my accounts be frozen as I knew no more charges or transactions were due to come through and I would most definitely NOT be banking with Bank of America again. I choze to freeze my accounts because a B.O.A. adviser said it would effect my credit negitively if I just closed the account right away. I confirmed this with other agentcies. The employee I spoke with argued to the best of her ability but finally gave in, accepted the payment and froze my accounts...OR DID SHE? Four months later, I recieved a statement in the mail. Everything looked as though no transactions had been made to my checking or savings accounts. Now, might I remind you these statements are ALWAYS seperate from the credit card statement. However, on this statement, in very small print at the bottom was a notice stating that a charge had been made to my credit card and that I had failed to make my payment on time. Funny...my card had been cut up, my checks burned...how is this possible? I called B.O.A once again for our ritual song and dance of complete disrespect...they informed me that this had been a mistake and that they would "take care of it right away". WRONG! EVERY YEAR I do a credit check on my self and EVERY YEAR it shows up that B.O.A closed my account for failure to make payments on time. EVERY YEAR we argue, it gets corrected and we continue on until the next credit check. This year, 2010, I checked my credit and once again my dear friends at B.O.A have reported that my account was closed for failure to pay on time. This year's song and dance lasted for close to an hour with multiple holds and transfers to different departments ending with...care to guess?...a transfer to a closed department that disconnected the line. Thank you, Bank Of America, for the never ending nightmare of harassment and complete disrespect. See you in court.
I have been a long time banker at BOA...very long.
I had some great experiences with the bank. There were times when I would overdraft and they would take my overdraft charge away at request. They made my credit card payment easy to pay by lowering my interest rate and allowing small payments to be taken out of my account each month. It wasn't until recently that we had problems.
I was given a check for $250. I cashed the check and took out $50. Two days later I get a call from BOA and am told without a reason that I am no longer allowed to bank with them. They kicked me out quicker then hobo in the Trump tower. When I called to find out why they said that my the check I had cashed was from a fake account and that I was putting the bank at risk....!!!
So there I was with no source of income since they pretty much told me I would have to wait up to 2 weeks to recieve the money I had in my account. Not to mention it was the end of the month meaning bills had to be paid. After I spoke to about 4 rude customer service reps who told me to just go to another bank and that they were sorry because there was nothing they could do I headed over to Chase. Now I am responsible person and my credit is decent so when I was told that I was not able to join Chase I wanted answers.
Turned out BOA blacklisted me. I was and still am not able to join any bank for up to FIVE YEARS!!! I even showed proof to them that the check had no connection to me and it was given to me for graphic work I had done for a client. I made a lawsuite out of it and that is still pending because the client is no where to be found...and I am stuck with this mess. BOA may seem great in their commercials and may offer perks here and there but when I say they will leave you high and dry...I mean seriously they will leave you without care in the world and ruin you while they are at it so you don't want to bank with anyone but them...
Worst Bank in America! I don't have a good thing to say about this bank. I have tried twice to have an account with them and both times promptly pulled my money out and moved to another bank. My last move has been to a Credit Union as I don't have all the hidden fees! They lure you in and aren't good about full disclosure of their fees and how much you must keep in the account to not be charged.
It took me 3 months then to get an account online unlocked so that I could even remove the remainder of my money.
2 time burned -- NEVER again!
I have been banking with BofA for many many years, from Baybank to Bank of Boston, then BofA. I have to admit that, in addition to the amazing numbers of ATMs everywhere, they also offer superb customer service (although I have to say that I am their premier member).
The bank is a good bank only when situation arises: Recently I made an error on their BillPay and paid twice (at $2,000) to one of my BofA credit card accounts. This error, in turn, created insufficient funding in my savings account. They sent me an e-mail within a day, paid the double amount even though there is insufficint fund in my account, and did not charge me a cent on the overdraft.
When I called the BofA credit card department, they initiated an ACH and returned the second (double) payment to my savings account within two business days.
And this was just one example of their excellent customer service that I enjoyed over the years! BTW, I also have their fee-free HELOC (with a huge amount), at a rate of 2.24%.
I know that BofA is well-known for their poor customer service and greediness in charging customer fees after fees. But this customer has been a long-term loyal customer and continue to be one. So far, I have only good things to say about them.
Bank of America is everywhere. They began in the west coast in California. They grew in CA, and expanded to Seattle Washington. Later on, they acquired or merged several banks..Seattle-First National Banks, Security Pacific National Banks, Continental Illinois National Bank and Trust, and the biggest merger of NationsBank and Bank of America. Later, they took Robertson Stephens, a securities and investment firm. In 2004, they moved to the eeast coast by purchasing FleetBoston (Fleet Bank). A year later, they announced the purchase of the credit card issuer MBNA and renamed it FIA Card Services. Band of America acquired LaSalle Bank, Contrywide Financial, and Merrill Lynch.
They have many many many ATMs everywhere; but yet I always find some place where I need an ATM, and no Bank of America machines. The bad thing: Bank of America charges me $2 if I use a non-Bank of America ATM, and the non-Bank of America ATM charges another $2 (some I've seen $3, and others at $3.50 or $4.00) That's outrageous and should be regulated how it was in the 1980's and 90's.
the associates are out only for the bottom line - not the customer. No recommendations on how to save money
Being the flagship bank of US of A (an informal analogy to airline industry), B of A is a fair reprentative of unfrugal Americans. One example is sending me monthly account statement up to 8 months after I closed all my BoA account, even after I made 2 phone calls to BoA Customer Service to stop it. Amazing.
If you are not their customers yet, stay away.
Consider other banks if you already have accounts.
My 2 stars are for their convenient branch locations and being the first bank I have saving account with.