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Simply the best!
Well it is the exact opposite with this bank. They are simply the WORST.
Customer service, terrible. Communication (If you actually get to speak to someone in mortgages), terrible. BS excuses when they do something wrong (which happens A LOT), terrible. Knowledge of what they are servicing, terrible. If you love suffering from migraine's from inefficiencies and runaround then this is the bank for you!
Banner is excellent at getting your business, but goes down hill from there. They expect you to jump through all the hoops and do their work for them; except where they can charge you for things.
Horrible customer service!
I was charged a $64.50 late fee even though I paid my mortgage through there on line website on the 16th deadline. I called there customer service at the Walla Walla branch and they could not help me. I paid off my mortgage the next business day and also my line of credit...luckily I could do this! They lost my business and any future house purchases (I have 10 rental houses i was thinking of refinancing with them) , all because there customer service basically cared less about me and they would not remove the fee that should never of been assessed. Even there home loan manager told me that they never remove late fees...Really? I would think twice about getting a loan with them...
Jeremie 2-2021