Banner Bank is headquartered in Walla Walla and is the 3rd largest bank in the state of Washington. It is also the 125th largest bank in the nation. It was established in 1890 and as of March of 2020, it had grown to 2,135 employees at 183 locations. Banner Bank has an A+ health rating.
Looking for a good, smaller bank?
In my experience, I have not had good interactions with any of the big banking institutions. Their customer service was impersonal. They had a fee for every little thing you needed to do. After trying out smaller, local banks I will never go back to a bigger bank. Our current bank, Banner Bank, has excellent customer service and the clerks almost always remember you. I have not had one negative interaction with them. Their website has been a little slow to catch up to today's technology, but has recently caught up and is now above average. Best bank I have ever tried!
Banner Bank is a great local bank!
I have banked with Banner Bank since 2013. Originally i opened a small savings account because of a free 50$ promotion they were offering but i was impressed by their customer service and soon i switched my main accounts to them. The fees were considerably less than Bank Of America where i was previously at, especially for monthly services. Also the customer service line was very easy to get a hold of a live person and not be put on hold and have to run through a bunch of computer operated phone menus. After four years with them I still recommend Banner Bank to all the people i know.
My experience with Banner bank.
I have banked with this community bank for about 3 years now, and I am very happy with them. They do not have all the bells and whistles like the big banks do, but are on a more personal level with me. I like the people who work at my local branch and they know me by name. I feel like a part of their family and that they just do not want my money like most of the big banks do. I chose this bank after being with a major bank for a long time, and find that I really appreciate the personal attention that I receive, and this will make me continue using this community bank for many years to come.
Completely Wrong Balances At Night Resulting In Overdrafts
As early/mid 2019, Banner Bank's website, phone system, and debit card system are wildly inaccurate at night due to 'nightly processing' and whatever vendor they outsource to.
I raised this issue, and it was confirmed by K.B., a VP at Banner Bank, but only after dealing with several layers of customer service that were both 1) completely uninformed and in denial of their problem, and 2) tone-deaf/arrogant in their replies, including this particular VP.
I echo other review's complaints about their outsourced fraud prevention. It's needlessly frustrating, and requires WAY too much effort on the customer end to unblock a merchant, transaction, or your entire card.
I don't know why anyone would use a bank that isn't willing to provide accurate balance figures, regardless of time of day. There are plenty other banks/CU that refund ATM fees.
Data as of Q1 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 28489 |
| Year Established | 1890 |
| Employees | 2135 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.59% |
| Return on Equity - YTD | 4.43% |
| Annual Interest Income | $128.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2020vs Q1 2019 | $12.49B$11.45B |
| Loans | Q1 2020vs Q1 2019 | $9.15B$8.45B |
| Deposits | Q1 2020vs Q1 2019 | $10.22B$9.18B |
| Equity Capital | Q1 2020vs Q1 2019 | $1.65B$1.54B |
| Loan Loss Allowance | Q1 2020vs Q1 2019 | $128.2MM$94.8MM |
| Unbacked Noncurrent Loans | Q1 2020vs Q1 2019 | $38.8MM$15.3MM |
| Real Estate Owned | Q1 2020vs Q1 2019 | $2.4MM$2.6MM |
