| 5 star: | (3) | |
| 4 star: | (0) | |
| 3 star: | (2) | |
| 2 star: | (6) | |
| 1 star: | (27) |
Trying to transfer my money out of my CD that matured. Their website provided a link to do so, but when it was followed, it failed to work.
Called their Customer Service phone number and tried to talk to their rep (who is NOT in the United States) and explained I want to close my account. Whatever country the call center is in, the people there are extremely hard to understand and it appears THEY DO NOT UNDERSTAND ME either!
After 1/2 hour explaining what I wanted. I thought they understood and would process my request. Now days later, nothing has been done. I checked the Pending Transfer Tab, and that also shows NOTHING is planned.
DO NOT USE THIS BANK, if you ever want to see your money again!
I will keep calling every day until I get this done.
The Quicken download has been broken since Barclay's cutover to their new website in October, 2024. It's now March, 2025.
Each company points the finger at each other and "apologizes for the inconvenience". That doesn't cut it.
In the meantime, I've transferred all my savings to other banks with competitive or better interest rates who having a working Quicken connection. As CDs mature, those will also be transferred to other companies.
Setting up an account was simple enough. I've been a customers of a few different banks offering high yield savings over the past decade, and I figure Barclays isn't some fly-by-night operation, right? My initial funds came from another high yield savings account with a different bank, but I wanted to be able to transfer money back and forth as needed from my main bank, Bank of America. The day after they submitted two minor ACH deposits for verification on my behalf, they locked me out of my account. Their customer service department, which is absolutely atrocious on all counts, informed me it was because they couldn't verify I was the account owner of the account being set up for transfers. If that was truly a point of contention, why would you as an institution even initiate the ACH test transfers to begin with? Why wouldn't you make it so that I can verify that information for you BEFORE I try setting up a new transfer account? Why make it so your customer service department REFUSES to put you in touch with the only department who seems to have any power over ANY of this??? It's been two weeks, and they still will not unlock my account, and they have five figures of my hard-earned money held hostage. My next step is a good lawyer. Stay away from this institution, if you value your money.
I'm a long-time customer of Barclays with good if not great credit but I've been unable to use their online or "WEB" service since October 18, 2024, which was when they did a very bad job of merging their credit card and savings platforms. I've since abandoned any hope of using Barclays again and have used its telephone CSRs to ensure all accounts are closed and exported to my external account upon maturity. I commend Barclays telephone CSRs for their thoroughness and patience but am severely disappointed in Barclays overall ... and, yes, I just checked my access again and am still receiving it's unhelpful "That wasn't supposed to happen" response. This remains an unforced error on Barclays part.
Opened tiered savings account in 15 minutes. They did ask me to email my DL, SS card and utility or bank statement but then they sent me an email the next morning saying not needed as they were able to verify my identity. So if you wait 12 hrs you should be good to go without sending them anything. So far I'm happy to get 4.35% apy. Can't understand all those negative reviews. Maybe your credit is no good.
Update: Barclay's actually called me back on Dec 31, regarding this access problem described below. Somewhat slower than the 2-3 business days promised, but the tech support person was U.S. based, native born English speaking and competent. She was eventually able to get what ever was causing the problem resolved. By the way, I learned that not all special characters are accepted by their system but there is no listing of such made available to customers, so if you new PW fails, try a different special character.
See also RG's post "Since Barclays has merged their credit card and online banking web platforms they have become a disaster."
I tried to reset my ID & PW back in October, as required by their new system, to no avail. I decided to wait awhile since requiring all their customers to access the system might have swamped it. So I tried again this week. WHAT A COMPLETE MESS.
Two nights this week I tried to initiate the process, which involves entering a couple of pieces of identifying information. I received an automated response that the system did not recognize me ( I have been a deposit customer for many years).
I set aside some time this morning during normal banking hours to call them, but I tried one last time before calling, but surprise, it worked and took me to the next step, which involved a code sent to my email address. After I waited maybe ten minutes and no code arrived, I requested a re-transmission. A few minutes later, a code arrived, but it (as it turns out) was for the first request. Wait another ten minutes or so.
Then a screen is produced to enter a new name and PW. As usual, there is a box to confirm the new PW, but I was prohibited from entering it.
So, now I call. First they require me to use a different browser. Same result, although it was fun to keep the customer service rep on the line while we wait another ten minutes for the code to arrive. Same block result. Then she had me alter the special characters in my new PW. Finally, a period worked and I was able to advance, only to receive an error message that my request could not be accommodated. The service rep said she would write up the specifics of this episode and send it off to tech support and I should get a phone call in 2-3 business days.
What a huge waste of time.
This is an online bank, so I don't have access to my funds and balances.
Apparently, other customers must have gained access to the new system, otherwise there would be more posts on the topic here?
8 Days later I'm STILL waiting for these clowns to open my account. First of all, they're the ONLY online HY Savings account that's EVER required I send in a SS card, Utility bill and Driver's License to open account. I emailed the info the same day and am still waiting. I'll take my money to someone who actually wants it, thanks.
Since Barclays has merged their credit card and online banking web platforms they have become a disaster. I thought it was more of a user interface issue, since I have had accounts with them for years and I can still see my credit card and banking accounts. Buggy and poorly designed, as others have posted here, a real botched job.
After what I learned today, I am seriously concerned about Barclays. At my suggestion, an old friend of mine, who also has existing accounts at Barclays Bank, but no Barclays card, tried to open a "tiered savings" account to get the better interest rate. First, they were told that their accounts were closed (!!!) and then after many phone calls were told to submit SS cards, etc...as "there was no SSN associated with the accounts anymore".
I also note here that Deposit accounts needs to fix the rating of 3.5 stars, when the 27 reviews are mostly 1 stars?
I found to be unable to open savings account at Barclays. When I try they say I am customer already and must login. When I login I see my credit card but no option to open account. This applies to both online banking and mobile app. Customer service claims I can open savings account from either online banking or mobile app which is not true from my experience described above.
To open an HYSA they require a copy of your DL, your SS card and a bill be mailed or emailed to them. 10 Business Days these idiots want to open a saving account!!! Another bunch of idiots with moron "risk management" flunkies
In October 2024 Barclays started a new online platform and sent "Customer Service" to the Philippines. Customer service is now just about useless, as well as poor audio - can't understand them. Many online problems including not being able to logout - have to wait and be timed out.
Hadn't had any problems until the change - would leave this bank if I didn't have CDs.
I've been a costumer for over 17yrs and it is really hard to do simple stuff with this bank like changing your phone number it's not allowed on the app. you have to send really sensitive documents via mail like your SSC and drivers license just to update your number. also, your rewards are never accessible... they make it really hard for you to earn $1 after spending 3k. just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and responsible for charges you didn't even authorize when someone steals your card. If I was you, I'd stay away from this private bank it's not worth your time or money. I'm on my way to report this to BBB Better Business Bureau. It is a waste of time dealing with them since they don't even credit your account when bad stuff happens to you. they make you responsible for fraud and suspicious activity and want you to deal with the merchant yourself when it is supposed to be their job. USELESS CUSTOMER SERVICE. I have never had a problem with other banks and I have a perfect 800 credit score. even to cancel your account they make it really hard. This is my first time complaining about something in life and it is bc this card and bank don't do what they promise. No rewards and no help with stolen card.
Completed application for savings and CD. Upon completion, acknowledgement said wait for notification of account setup being completed. 9 days later nothing. Called for status update and told I needed to send a bunch of personal/sensitive documents via email. Obviously I questioned that and was told I could send it as a zipped encrypted file then call with the password. When I asked why I wasn't sent an email telling me this, I was told that they don't do that and that they expect the customer to call them and ask. Absurd. If that is the quality of their customer service before they have my money, I would hate to think what it would be like if I was trying to take it out.
They totally screwed up my credit because of a stupid old navy credit card. To save $20.00 I lost 30 pts on my credit score. They took over old navy credit and royally fucked me. They enrolled me in paperless and never notified me they took over old navy. they never sent the bill for like $50 in tee shirts and then proceeded to call me which I ignored because I had no business with Barlays. Now I have lost about 30 pts on my score and I was trying to do a refi. screw barclays
First of all, I want to tell the whole world to NOT get this credit card because they just steal your money. The interests are also very high, they say with the purchases you make they will give you free miles in American Airlines but that's a lie because they charge you for them anyway without you knowing. This is one of the worst credit cards someone could ever get. I suggest you don't apply for one of these shit because you will regret it. The managers that they have in customer service also don't know how to help people with their problems.
I applied for their HYSA, then again after a week, then for a CD two weeks later: no response. Called Customer Service. As I'd kind of expected from online reviews, they were waiting for paperwork, including a copy of something with my SSN, and since I'm self-employed with no W-2, it had to be my SS card. Wow. OK, but weren't they ever going to let me know? Unbelievably, Customer Service said no: I was supposed to call them if I hadn't heard anything for two or three days, and supposedly I'd been informed of that while applying. I don't recall ever being told so explicitly, but here's what I screenshot after the CD application: "Your application has been submitted for review. You will receive an email when the review is complete and your account has been opened." Which, indeed, now seems to mean that if they can't open it yet because they need more documents, they're not necessarily going to take any initiative to tell you. Nor do they offer a secure page to upload those documents; you either use regular email or snail mail. This from a too-big-to-fail world bank supposedly concerned about fraud, I'd been a happy Barclays VISA customer for years, but this was completely inexcusable.
I have not formally banked with Barclays, so my review is limited to my experience attempting to open up a savings account. I was interested in a high-yield savings account so I signed up on their website and was very excited to get started. After signing up, I received an email requesting several items to verify my identity. One of the items requested my social security number and other sensitive information. I asked if there was a way to securely submit proof of my identity, as I was not comfortable sending documents with my social over email. They told me the other option was mail and it may take several weeks to process. Customer service was helpful and kind, but ultimately I was not happy with the convoluted process to open up a simple savings account. I ended up going to BMO Alto and my account there was up and running in a day without having to jump through hoops.
Dont DO IT!!
Horrible customer service. After i opened my account with them, it was instantly closed because they found my funds to be "suspicious". Which i was never informed of until i couldn't access my money at all. Then after providing all the needed documentation they closed my account with NO NOTIFICATION. I have spent the last 7 business days trying to get my money back, receiving different answers every single day, and just getting no where.
Save yourself and choose someone else.
One of the worst worst worst service provider, they blocked my account for just one chargeback, that also when it was customer's mistake, barclays didn't give my business any support...to make things worst they held my funds for 6 months and also black listed my business on MATCH, this way it gets very difficult to apply for any other merchant....barclays literally killed my business for just one chargeback .....do not do business with barclays they are the worst in the industry...they will not only block your account, they will also hold your funds for 6 months and also black list you on match.....they don't even deserve one star ....Useless barclays
The application process requires one to take and upload pics of their Social Security cards and driver's licenses Additionally, they require uploaded pics of utility Bill's with your name and address on them. I haven't yet experienced this kind of thing from other banks. A problem was encountered when I wanted to add my spouse on the account, because my name is on all our utility bills, not hers. Barclay's told me I'd have to "work that out". No flexibility at all. I actually had to have the gas company change our account over to my spouse's name so that they could see a utility bill under her name. Other bill types such as medical or insurance bills were not acceptable. When I suggested a pic of other types of bills, the customer service guy chuckled and told me that I could continue the application process only once I complied with their requirements. As far as I'm concerned, Barclays doesn't really want your money,cand their customer service people have no concern with doing business. This is not a bank that knows how to value customers.
I cancelled a credit card with them because I don't use it and I didn't want to pay the annual fee. I cancelled it late so they still required the annual payment even though I had not used the card. I cancelled a Chase card for the same reason and they did not charge the fee. I'm now going to cancel all of our family's Barclay's cards and will move to Chase since they have better customer service. The Chase App is easy to use and their credit card products are just as good.
This shoddy outfit has partnered with American Airlines to offer 70,000 bonus frequent flyer miles when you open a new credit card with Barclays. They are really hard selling it; the pilot got on the intercom to hold his captive audience hostage with the sales pitch; then the flight attendant slowly went down the rows pitching it to every single person and encouraging us to fill out the application right then and there.
Long story short, I took the application with me and decided to go ahead and apply. I had two applications from two different reps for the same day of travel. Now, this is where bait and switch comes in. They are promoting 70,000 bonus miles. One of the brochures has the application website of 'myaviatorcard.com' and the other has 'aviatorcard.com'. This I didn't even notice because the brochures have the same photos, same sales pitch, etc. So I am approved but I don't see any info on the bonus miles. When I called customer service (an offshore call center where you will have extreme difficulty understanding the customer rep). They said I applied on the 'wrong' website, that I wasn't getting the miles, too bad, so sad. This conversation was shortly after I was approved, the same day, within a 10 hour window. So I cancelled the card since they wouldn't move my account to the one offering the 70,000 miles. What is the point of passing out different kinds of brochures and doing the hard sell and then depriving people of the bonus in some demented 'gotcha!' game? No thanks. Barclays told me everything I need to know about how they do business. No matter how good the offer sounds, don't fall for it.
Barclays has been stuck in the dumper for months paying 4% interest on a standard no-frills savings account. Barclays has an absurd requirement to email statements from other banks in order to add those as external accounts. So basically trial deposits are a useless gesture. As if it is in my best interests to attach my bank statements to a Yahoo email and send to Barclays so their employee can snoop on my other bank accounts. This week I opened new savings account with My Banking Direct at 5% APR. Glad to see the Barclays balance today was down to a nominal 100 dollars and the rest transferred out to MBD.
I opened a new 60 month CD and provided the external account information for a new funding account other than the account I used to fund my previous CD’s. It took them 3 days to send the micro-deposits but instead of allowing me to login to online banking to verify the micro-deposits they froze my online account access and told me I had to send them a bank statement for the external account and it would take up to 7 business days to review the bank statement to fund the new CD. Meanwhile my online access will still be suspended!
When I opened the CD, their email confirmation said nothing about this requirement but only said I would have to verify the micro deposits to fund the new CD!
Complete incompetence coming from a 300 year old behemoth of a bank like Barclays is both unexpected and unacceptable!
I just opened a CD account and set it up to transfer $75,000 from my other bank account. I let them do the the small deposit verification process. And then next day I couldn't log into my newly opened Barclays account?! I called their Customer Service and they told that I need to send in my other bank's statement! Why didn't they say that BEFORE taking my money or send me a notification email explaining this? Why do they make me to call their Customer Service? I will see how long it will take them to unsuspend my account. I'm 61 years old and this is the WORST online bank experience ever so far.
I'm not the only one who's complaining of this kind of unhappy experience. Hope Barclays read all these comments and takes a corrective action ASAP.
I opened an online savings account several years ago and funded it with a bank transfer. Everything seemed fine for months, until I tried to make a withdrawal transfer and the website notified me that my account was restricted and I couldn’t make any transfers. I called and talked to someone in the fraud department who ended up hanging up on me without helping me. It took several more calls and several days to verify my identity by email. They said the issue was because I had opened my account online from a foreign country, yet they let me open the account and fund it before restricting it. Even when it was restricted, I could still log into my account and there was no indication that anything was wrong until I tried to make a transfer. They claimed that they emailed me about it earlier, but I never received any email. I wasted hours of my life to get my money back and ended up closing the account.
Opened CD account. Glad didn't tranfser any money to this horrible bank yet, now buying CD elsewhere. Account was opened but before I funded it I realized this bank was not truthful on multiple things, including the method of identity verification when I interact with them. They require me to give last 4 of my SSN to every faceless, anonymous rep if I call. They will not talk to you about account without that. I do not give my SSN info over the phone, don't need identity theft. They refused to verify me by any other method/security questions (despite their rep earlier lying to me that they can use other verification questions instead, on a recorded call). No supervisors availabile! They say supervisor "will call you within 48 hours"! They also locked me out of online system "because you tried to login twice" as message says. It first asked for me SSN and DOB online to verify myself to re-login after that I entered it all, said you need to call customer support to login, locked me out permanent. And over the phone I can't interact with them because I will not be giving SSN to random reps. Filing on them with authorities now. Luckily I didn't verify trial deposits in external account yet and they can't steal my money, I can not close CD account itself because I don't have access to the account due to their bureaucracy and excessive pseudo "security". One hateful rep was nasty to me, threatened me and hung up, worried about them stealing my identity. Bought CDs through my broker I've been with for many years, instead, so much easier and I had many CD options offered and seamless process
I opened an online CD and Savings from Barclays website, I was able to link to my other bank's account to fund the accounts. Barclays only allows establishing external account linkage through small deposit verification. I went through that slow process and waited until I see the deposits. Finally after a few days. I saw them and quickly I logged on Barclays website to finalize the external account verification. The next day I saw ACH drafts initiated from barclays to withdraw from my other bank. Everything looks fine. Except when I try to logon to Barclays, I was rejected. Called the customer service, they say I have to send in my other banks' statement to verify the external account. The funny thing they do not have issues to verify the account when they link to transfer the money. Once they got the money, the lock you out and ask for verification. This is totally nonsense. I am tired of arguing so I sent my statement to them. I was told to wait until they notify me. The practice really does not make any sense. And they do not proactively tell you anything but just lock you out and expect you to call them.
The only good thing about this bank is the CS representatives I talked to are friendly and patient. But they are powerless and cannot do anything. And this "security" department who locks the account does not allow direct communication. I wonder why I want to work with this kind of bank. I start to have second thoughts now. I'll see how this can be resolved first in the next few days. In the mean time, anyone who are tempted by their high yield CD and Savings, you may want to consider if these kinds of hassles worth it. There are so many other banks offering the same or higher rates without blocking you from managing your own money
Tried to open a CD online... went through the whole process then at the end it prompted me through 3 questions (presumably to confirm my identity) related to my address' location to nearby streets, a list of people I know, and what town was a certain address located at. The answers in two of the three questions had no connection to me in any way. The next page tells me that I need to send copies of a bunch of documents (SS card, driver's license, etc.) to some email address so that they can confirm my identity. I called their Customer Service number to see if there was any other way for them to confirm my identity and they told me no. Over the years I've opened quite a few accounts at major financial institutions through online portals and never had this happen. Not sure if this was some weird one-off glitch on their end, but decided to skip the hassle.
The worst Bank to do business with in the USA, Had to call them on numerous occasion to verify a balance transfer, departments don't work together to confirm and verify customer data, they waste your time, don't even bother. They made me apply 3 times to get a balance transfer due to their own inaccuracies and internal issues. Horrible Bank.
Barclay is a good bank. Folks can feel secure banking with them. Today they just raised their savings interest rate in one generous swoop from 2.4% to 3%. They had remained at a stubborn 2.4% for way too long while many of the other banks on this forum were already at 3% or more and going even higher after the Nov 2 Fed meeting of the .75% rate hike. (Fed hike as was expected) If Barclay is going to be competitive, as they appear to want to be, I wish they would be a bit more proactive and keep up with their competition in a more timely fashion. (and before I had already transferred 95K out of my account 24hrs ago. lol) Clients can’t afford to sit around on large balances at 2.4% wondering what Barclay is thinking and planning on doing as the days tick by into the new month. While I do NOT seek the ultra-high max 3.5% rates found at some of the smaller name banks with poor customer service and scary feedback, I also don’t want to be sitting around indefinitely on a stubborn low 2.4% rate at the better banks either. All in all, I still overall rate Barclay here as a 5 star bank with which importantly you can bank without worries.
I dont know why this bank has such crummy interest rates as the savings account has no benefit over any competitors accounts. Assets show 34 billion which is a lot less than many top tier banks paying better. Will wait till 2 November and if does not increase to 3% minimum will dump it for a new Capitol One account which is at 3 %.
Barclays is ok IF you don't have a problem with their
bureaucratic operation. Customer service is as far as one can get for a resolution and is less than helpful. Can never get to the responsible person or department for resolution. Waste of time.
The OSA is advertised as "No minimum to open" but actually needs at least $1 to keep open.
In the Terms and Conditions for the Barclays Online Savings Account, one of the reasons listed under which they can close the account for any reason, without giving any notice, is:
"Maintaining an Account with a balance of less than $1.00 for a period of 180 days or more;"
What they don't tell you is if they close the account for this reason, it will be considered by the Fraud department, so you will NOT be able to reopen the savings account and CAN NOT open a new one. You do NOT have any means to appeal.