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If I could leave a negative review I would. This is the most unorganized bank I have ever had to deal with. They made may auto loan under my maiden name, that hadn't been used for a year. I have been fighting them to change it to the correct, legal name (that I signed loan documents under) for the last 6 YEARS! I have faxed in my ID multiple times per their request to update it within the system with no luck. It never seems to get to them. It makes identifying myself extremely difficult when I have to call often to complain about another issue or shortcoming on their end. I pay my vehicle off almost a year early to get rid of them and they still wont update my name. Now it's "too late" even though they said there was time to fix it per my 57th request. Now they can't do anything BUT I can take more time off work, go sit in the DMV and PAY to get it changed per their advice. I did not make the error nor had anything to do with it, have faxed my ID in multiple times, and have to now ONCE AGAIN be at the blunt end of the situation and fix their mistakes and pay out of pocket. They have NO customer service and do NOT care about their members, let alone get their name straight. DO NOT BANK WITH BELLCO CREDIT UNION!
... or you will receive "The one-time passcode is incorrect."
I tried to open an account. The requirements for out of state was to join the Bellco foundation for a $10 fee (which I did), provide a utility bill (which I did) and provide a bank statement (which I did). I received a notice that they could not verify my identity and that I needed to apply in person at one of their branches. That defeats the purpose of offering the option to open the account online. I wish I didn't waste my time providing all the requested items when the end result was a rejection.