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Don't use BFCU unless you want to burn your own money!
BFCU Has decided to randomly levy fees that were non-extistant prior to, staff previously guaranteed there were no such fees.
They, after filing an NCUA complaint, decided to pause the ability to transfer funds in/out, and canceled a pending transfer.
They are now holding ransom over 1k in funds when I'm unemployed and have bills to pay. They refuse to be helpful, and I have now filed a follow up complaint with the NCUA.
I still have not received any communications or correspondence regarding my account, other than a threatening email about reporting me to credit bureaus. I don't even have any lines of credit with BFCU.
I'm unable to make any successful contact with BFCU. They have my email, address, and phone on file.
Never use BFCU, they are greedy thieves and unethical at best for any form of savings, checking, or otherwise.
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I currently have a loan with them and it’s a headache.
Their mobile app has major functionality flaws.
I uploaded proof of insurance multiple times.
I have tried to set up auto pay multiple times and have to call in on status only to find the docusign they sent had an error.
I call Blue FC bi-weekly to ensure my payments have gone through.
At this point I’m paying my loan off ASAP to mitigate Blue FC from potentially ruining my Credit Score.
Best CU I’ve worked with!! They are helpful and always go above and beyond!!
Have my van loan with them for a year now and I send a Principle Only pymnt in EVERY month. They can't get it right, keep applying the payment to interest!!!! Yes INTEREST!!!! It's like pulling teeth to get them to correct it and this last time they basically refused to do it.. I'm out of here, refinancing with another Credit Union tomorrow. Customer service is awful and all they want is your money. I'd give them a zero if I could!!!!!
Horrible customer service, they say one thing and do something else. Their automated teller is an absolute joke, their website is confusing and difficult to work with. I made a payment on the 28th, it was taken out of my bank on the 29th but didn't post on their end until the 2nd of the next month. So my credit suffered because they can't do their job in a timely manner? I've had numerous loans and never been treated like this. Trust me go with a different bank... just because they are a credit union means nothing, they are far worse than Caput One... which I've also had an auto loan with. Please listen to me and do not give these joker any business because to be frank they don't deserve it.
Absolutely the worst customer service , completely unrealistic means for resolving an issue with a major flaw in their system technology! Stay clear of this one!!
Customer service is horrible. I had the worst experience of any company ever. Alia Davis and her boss Sativa M. Were literally the worst customer service agents i have ever spoke to for any company. I will be closing my accounts and switching banks because of their incompetence. All I wanted was I account number. I verified all my information, past all background checks and also gave them my account number for a different account I have with them. I am sure there are better and more qualified people that need jobs. Maybe this company should have some Integrity and let these two go and hire better candidates that actually care about their customers.