| 5 star: | (3) | |
| 4 star: | (1) | |
| 3 star: | (1) | |
| 2 star: | (0) | |
| 1 star: | (3) |
At the Union Avenue Rutherford branch, Branch Manager Michael Fox is a great credit to this bank...He helped me navigate my situation at a very difficult time, and couldn't have been more helpful or caring...Everyone in the branch that I deal with is friendly, knowledgeable and caring...What 'Community Banking' should be about..Highly recommended!
I had a 3-yr. IRA CD which was maturing. I came upon the reviews about charging $50 to close an IRA CD. Over the years I have transferred many, many IRA accounts in order to obtain the best rates.
I went home and carefully read my June 2019 Agreement and nowhere was there anything about a fee to close an IRA CD.
The next morning I contacted the bank's customer service and explained the situation and felt that I should be "grandfathered" since a fee was instituted way after I opened the account in 2019.
Later that day I received a call from the Asst. Manager stating that the fee would not be waived.
I'm putting this out there so that others will not be held hostage as I feel I was.
I've had an IRA with this bank since I was a kid, perhaps 45 years now. I've had approximately $150 in the account for years, asking to close the account numerous times because, why have $150 in an account?
A nice woman called and said that since it's been so long and that I don't have a passbook, they are charging me $10 for the lost passbook, and $50 to close the account, the 'normal' procedure.
Edit: After my poor review The bank manager called this morning and waived all fees, hence I've upgraded my review. Always ask about fees. I've never had a bank charge this much to close an account. Most don't charge a fee, some $30, but $60 on a $150 account is crazy. Their teller should have known this was wildly unfair and should have routed me to the manager to work it out.
do not bank here I closed an IRA and they charge a fifty dollar fee to close an account no way does it cost fifty dollars to close any account will never recommend bank to anyone who ask me