| 5 star: | (73) | |
| 4 star: | (2) | |
| 3 star: | (0) | |
| 2 star: | (0) | |
| 1 star: | (17) |
I'll tell you this much is stay away from any bank these crooks are associated with. I just started a account at t Mobile money and was needing to transfer money to another site so I could withdraw since the account was new and I still haven't gotten my debit card. I open an about with Venmo just so I could transfer my rent money from t Mobile and be able to pay my rent. T Mobile money fought me every which way they could refusing to transfer my funds to Venmo I spent hours trying my best until eventually Venmo locked my account down with them. Them I got back and try to find away to get my money from t Mobile money only to find out that that account was restricted... WITH MY MONEY STILL IN IT!!! I call t Mobile money and inquire as to what was going on and explain to them my situation only to be told they couldn't unlock my account nor could I transfer any funds out of the account per BMTX investigation was complete which could take up to 15 days. I asked for a number to someone to speak with only to be told they didn't have a number. I asked what the investigation pertained to and was told they couldn't tell me that BMTX would email me upon completion of their investigation. So with my money frozen...(Which isn't very much at all a couple hundred if even that) enough so I could have paid my rent though... But since they refused to release any of my funds I got evicted and since been sleeping in my car and yet still don't know anything or what I'm going to do because t Mobile money said all this has to do because BMTX HAS TO COMPLETE THE INVESTIGATION!!! Which can take up to 15 business days. All this has been recent and still can't get my money because I tried just closing the accounts only to be told by t Mobile banking supervisor Angel that my accounts cannot be closed because BMTX investigation is not over and they couldnt and wouldn't close my account and give me my money until the investigation is over which could go as long as 15 days. So still sleeping in my car with my $200 frozen in those account at t Mobile money because BMTX said to do that and still haven't contacted me and tell me any things or show any kind of heart or consideration at the fact their B***S***cost me to be evicted because I couldn't pay rent. So any body out there reading this stay away from anything these white collar crooks are apart of because they are crap,
Do not use them. They don't even understand English. They mute you while ypur speaking. As soon as you stop They come back online and begin reading the only English they know...
They took thousands of dollars from me. They has me on hold for 30 hours....now they won't post this review
Run for your life from bank mobile vibe. They keep changing their name because they are horrible to college students. They just did an app update and stole 7000.00 dollars. The only way I could get my money was 300 at a time at an ATM that charges to withdraw...
You can't sue them. They are in the middle EAST...
THEY DONT UNDERSTAND ENGLISH.... A HORRIBLE BANK
RUN FOR YOUR LIFE.
I WAS ATTACKED BY WAY OF SNHU. I'M FINISHED SCHOOL AND JUST KEPT THE ACCOUNT. UNTIL THIS MONTH WHEN THE APP UP date THEFT OCCURRED.
It's still not fixed. I paid bills using bill pay. They did not send the checks but took my money. So my credit took a little hit and I'm put hundreds for atm fees, late pays, and emotional distress.
My school had funds to return to me. They partnered with Bank Mobile to facilitate this. I received an email from Bank Mobile, now BMTX, stating that I had not logged onto their website to choose a method of disbursement. Since no method had been chosen they would mail my the disbusement to my address, which was stated correctly in the email, in 5-7 days. Weeks later and numerous calls and emails both to Bank Mobile and Jersey college no funds were ever received. Now the funds were in conjunction with my Federal School loans. I've now gone through this twice. Eventually receiving the first of the funds months after being notified by Bank Mobile they had mailed me the funds. The funds came from Jersey College not bank mobile. With the second fund disbursement Bank Mobile again stated they mailed them to my address. Nothing has been received from them. After numerous emails and phone calls to both Bank Mobile and Jersey College I filed a complaint with the Ombudsman in regards to the refusal to acknowledge any more of my requests for clarification as to why Bank Mobile has held my funds for as long as they had & why they are the only company having such a hard time mailing me a letter. Two days after filing my complaint I received an email stating that my school will me the funds directly. I then received a phone call from Bank Mobile (BMTX) asking how they could help.
It is my belief that If you refuse to sign up with and provide BMTX with your personal information online they either do not have the capabilities to mail funds or flat out refuse to. The following is the reference number in regards to the customer service complaint with Bank Mobile that was never resolved by them. - Reference # 231013-001006
Ya'll do not have good customer service as a company. I have been requesting replacement cards multiple times over and over and they don't get sent to my house despite me having USPS informed delivery to prove it. When I called about this, and explained that I cannot make wire transfers due to losing my disability benefits being a risk, I was told repeatedly that my only options were a wire transfer, in a tone that implies that I didn't hear them the first time. This company is unwilling to overnight or send cards through a carrier with even a normal timing and a tracking number to ensure that they are received by their clients. You might as well not even be banking with this company because all they're going to tell you to do is to transfer all of your money to another bank so that you can use it and have ATM access. There is no guarantee that you will ever get a debit card from them no matter how many times you send the card, and yes, they will charge you each time. Don't bother calling them about it, because all they're going to do is repeat the same two sentences to you as if you're not trying to explain a nuanced situation to them.
I became acquainted with this institution through SNHU. In December of 22 I made a purchase on line and used my Bankmobile card to pay for the item. When it arrived it was not at all like what I ordered and after trying to resolve the matter myself disputed the item through Bankmobile. I provided them with all detailed information, documents etc and constantly demanded my refund. Last week I found out, when I called them, that Bankmobile sided with this fraudulent company and refused my refund. I was not provided with any information or documents to review or question. A supervisor called and I challenged their decision, told them this wasn't over and they have blocked all forms of communication from me. LinkedIn, Twitter, and Facebook. This action goes against all moral obligations to their customers.
I want people to know this financial institution is not acceptable.
Thank you Karey and Mike for helping me login into my bank mobile account
I had and issue with a suspended account and Cathy was able to fix my issue, they were very helpful and quickly responded. I was able to get my account back.
Thanks again Cathy.
Mike from BankMobile helped me greatly and was kind even though i was frustrated again sorry mike ??
I lost important papers and Cathy was able to verify who I am and give me all the info I needed to set my preferences on my account. And it was so easy to just get on Twitter and DM for help! Like 200 stars for this bank honestly.
Had a few questions about my account. Responses were received very quickly, & all questions were answered. Thank you, Cathy!
I had a problem with my account and karey was very helpful and fast.
Had a problem with my account and messaged Cathy on the twitter support page and she fixed it right away! She was really a big help!
Cathy did an amazing job helping me out and letting me know how to be prepared for a situation like this in the future!
I was helped by Paul and he was very helpful and efficient with getting me logged back into my account!
I contacted BankMobile through Twitter and Sary responded quickly. My problem was resolved in less than 5 minutes. Sary was polite and quick!
Great work!! Very kind. They solved my problem very nicely and they were very helpful
Karey was fantastic in resolving an issue I had with a refund! She resolved the issue quickly and was so plesant!
I had some problems about changing my password and unlocking my account of bank of mobile. Until Karey helped with her awesome customer service. The information provided was pretty clear and helpful. I am very satisfied with the service.
I was on hold with BankMobile for over 2 hours trying to get my account unsuspended. I sent the company a message on Twitter and Mike answered expeditiously and had my account unsuspended in no time! I was really stressing because I had urgent updates to make for my refund preference. 0/10 for the customer service number. 10/10 for Mike!
I was ordering checks and wasn't sure what address I should enter for the bank, since it's changed hands several times over the years. I asked a question about this, and received a response in minutes. I live in a rural area where many places still want a paper check. Thank you for giving me peace of mind!
I had the pleasure of Karey & Mike helping me to reset my password. For weeks I try to contact the company by phone with no luck. The line was busy or “having technical difficulties”.I ran across a post on Facebook to try messenger. Karey & Mike were quick to response by Facebook messenger & very efficient. Thank you guys!
I’m just going to summarize what I want to say. BIG HELP!!!
Mike was really helpfully in getting my new account open after my other account was closed. Very professional and get the job done. Mike was very friendly and he kept me update to date throughout the whole process. I don’t know what I would’ve done if it wasn’t for Mike.
I've been faced with this error for the past week and the mobile support is pretty much non-existent for refunds(financial aid for students like me). Thankfully, the Twitter support pretty much helped me faster than I was expecting, and I'm pretty sure it wasn't automated either. Despite probably being busy, Karey was patient and cordial with me. Thanks for helping me start in solving this issue!
I tried to call but the automatic voicemail leave me frustrated. However, when I get into Facebook, Cathy helped me to reopen my account in just 2 minutes. Bank mobile worth -2 stars, but the customer service agent makes it back to 7 !
I needed help with my account, and I was on hold for 45 mins now trying to get ahold with customers service… well I went to Twitter and Jenny was such an amazing help!! She was super fast and easy to speak too, she answer all my questions I had and gave the best customer service. Thank you so much Jenny again for your amazing help!! You’re the best!!
Karey was sweet & kind. She understood everything I was explaining to her and got back to me quick with a easy, calming solution. If I didn’t understand something, Karey would explain it in a way where I did.
After dealing with excessive hold times trying to call customer service, I tried the messenger option on Facebook. Cathy responded to me within minutes and was so helpful and kind. She made the process easier than I was expecting it to be!
Jenny was incredibly helpful when aiding me in retrieving my account as well as very kind and patient!
Karey was very helpful and quick to respond when needing assistance on my account and resetting it right away. I was very pleased with her service.
Overall the best I got so lucky with Karey, she helped me all the way to the end, great job to her, thanks so much <3
Got my card locked after putting the wrong pin number too many times. Jenny was extremely helpful and the issue was resolved in no time.
Jenny is very helpful and very patient with problem solving.
Jenny was very helpful resetting my password.
Karey was kind and quick to solve the problem I was having. She was the best helper.
Thank you so much!
I had a minor problem and Karey helped me take care of it super fast. ?????
She was a great helper. Due to many attempts my account was disabled, she patiently helped me enable it. Great service??
Jenny & Karey are the best rep for Bank Mobile. They explain to me about my account and when my money will be available. I wish all Rep. was like them.
Thank you,
Hey man, I'm 18 and barely understand how things work, and I get confused very easily. This lady Cathy from bankmobile has been one of the best experiences with customer service that I've ever had in my life. She deserves a raise I'll tell ya. Anyways bankmobile is wonderful
I had several login problems with my account on BankMobile for my college. I chose to ask for assistance through Facebook, and Mike was the person who helped me. I am really pleased with Mike's customer service as he was really patient and kind to me, since it took quite awhile to solve my problems. All in all, Mike is the best!
Mike was very communicative, kind, and quick with solutions in trying to solve my issue.
I communicated with Mr. Mike about my college refund. He was so helpful and nice. He was also very patient with me considering I was new to the bank.
Learned how to activate and have access to my temporary virtual card thanks to Mike. Fast replies and friendly service
I forgot to update my address so my checks were sent to the wrong address, and for safety reasons they do not allow forwarding. Totally my fault. But the customer service I received from Jenny was so amazing! The issue has since been resolved and within the same day at that, and my anxiety is gone. When you’re waiting on school money it can feel overwhelming if it’s delayed. Thank you to Jenny for your fast help!
Jenny assisted me with some troubles I had with my card. She did the whole process for me and was very patient. I appreciated her staying with me and being professional the whole time!
Thanks a lot Jenny!
Needed help setting up a new account and Cathy was very kind and extremely helpful, my experience was exceptional.
Cathy is amazing! she helped me change my email so that i could actually get my verification code within a few minutes. she was so quick and helpful, and really nice.
I tried to reset my password and got stuck in the security questions section. BankMobile suspended my account after I fail to answer those questions. SO, I decided to contact customer service through Facebook and met Karey, and I just got access to my account in under 4 mins.
I had a problem with logging in and tried calling customer service, but the lines were busy and was left on hold for 20 minutes, so I tried dming through twitter @AskBMD and I had my issue resolved fairly quickly!
Cathy did an AMAZING job helping me with my refund from school! She was extremely nice, and she even updated me when my check was mailed out. I was extremely pleased with our interaction, and I would recommend this to everyone I know!
Mike was very prompt, friendly, helpful, and thorough. A really good representative of the company.
Only issue was having to leave the site to check emails for verification and to my credit union app to get account information and then go back to Bank Mobile to paste the information in.
Karey was a big help and answered all of my questions involving my bankmobile account! I also had a good experience last time as well. Customer service is amazing as always!
Paul helped me quickly and efficiently when I had trouble with my Bankmobile account! It was much faster to go through Twitter than calling and waiting on hold.
Mike responded quickly and was overall amazing and made sure everything was supposed to be the way it was! Extremely happy with the customer service and how quickly everything was done!!!
Mike, on Facebook messenger was so quick and responsive in helping with my situation. Haven’t been able to get my account activated for a year and within 5 minutes he already knew what needed to be done.
Definitely would consider using the messenger for a quick and easy response.
Paul was helpful and gave quick responses to numerous questions I had. It’s definitely better and easier to write a tweet to them if you need assistance.
Karey was very helpful and got my problem fixed very quickly! Was very happy with the customer service provided, easily some of the best I have ever received.
I was able to reach Karey through BankMobile's Twitter DM's when my account was suspended and I forgot my password. Karey's quick response to my message and clear instructions made recovering my account a breeze. Thanks, Karey!
Such a dear. She assisted me with figuring out about an issue with my enrollment status on the account and she guided me to the right help quick on Facebook which was an added bonus and reason to loving the help BMTX has to offer.
He helped me get into my account again after a error on my end, responded to my messages on Twitter quickly and efficiently, definitely five star service
Mike was very helpful with my account issue. He responded very timely through Facebook messenger and was extremely helpful!
When I signed up for bankmobile vibe through my university I accidentally misspelled my email (due to it being a new email to me), and had no way to confirm my account. The phone service for help seemed pretty much impossible for me because I was in limbo between having and not having an account. However, on twitter through their Ask BMD account I got a super quick reply, and my account was fixed very quickly. Mike, who was my tech, helped super quickly and was very professional!
I had trouble with a transfer and Mike was very helpful in the situation. It took probably less that 10 minutes to get it all sorted out! Thank you Mike!
I forget my passwords all too often these days, and so inevitably I find myself spending an inordinate amount of time on hold on the phone waiting for operators to help me retrieve them. This experience was the exception. It's 10:00 P.M where I reside, and I was just able to log onto BMT's Facebook page, send a quick message, and regain access to my account all within five minutes. I would like to thank Mike, the customer service representative who aided me, for his quick and courteous handling of my situation.
Jenny helped me reset my password when I had a difficult time unlocking my account. Perfect service.
I questioned if a check had been sent and/or cashed for my school refund. Jenny responded quickly and accurately and was able to help me. Turns out, I did cash the check and didn't remember. :D But I appreciate the very professional and quick help from Jenny.
I was having difficulties with recollecting my login details for hours before I finally decided to reach out to customer care. I'm glad I did. Karey responded to every message promptly, ensured that I was able to clearly specify the problem and resolved it. All with impeccable courtesy and professionalism.
Thank you, Karey and BankMobile!
I had a quick question about my refund status and Karey was able to clear things up for me in a timely manner. Very polite and swift response time over direct messages. Thank you Karey!
I appreciate the kind way of responding quickly to my questions and helping me by giving me effective answers !!
Thanks to Schmittinger, Michael and in general to all customer service !!
Setting up my profile was easy and got my refund as promised.
I had been having issues with the mobile deposit since the get go, but never contacted anyone to help me. Finally I decided to contact someone and have this issue resolved. Michael Schmittinger Jr. was very helpful. Fixed the issue and answered any questions I had. Thank you
I had a few questions about funds being sent back into my account after canceling an order, and Karey was so pleasant and helpful in answering all my questions and concerns and even giving me even more helpful additional information, which I really appreciated. Not only was it kind and helpful, but she responded in such a timely manner which was also really, really great!!
I am so thankful I was able to open an account with BankMobile several years ago when I was a student. Since then I can get my paycheck deposited early and do not get charged at Target’s ATM each time I take out MY money. Great Bank
The website is really easy to navigate. Once I received my personal code, I was able to set up my profile and select my refund preference. I haven’t had any issues since.
My experience with BankMobile has been the best! I had a question about my account and they quickly answered my questions when I called. The agent was very knowledgeable and polite.
I have recommended BankMobile to all my friends and family. Thank you BankMobile!
Apparently colleges and universities transfer any tuition overpayments or credits to this "bank". Then you have to go through them to get your refund back. I had never even heard of BankMobile so when I rec'd an email stating that I needed to go to their website to initiate the transfer of my money to my bank account, I clicked the link to find out more details. After clicking through the process, I realized they were trying to get me to open a bank account so I stopped what I was doing and called them. After 30 minutes or back and forth, the representative was finally able to walk me through how to enter my personal bank account information so the funds can be directly deposited to my personal account in 2-3 days. And after 9 days, it's still not there. So today I just spent literally an hour on the phone doing three way calls with my daughter (because they wouldn't tell me anything because I'm not the account holder) only to find out that they DID open an account in her name despite being told not to open it and despite not providing any supporting documents like her social security card and drivers license and now in order for me to get MY MONEY back, she has to close the account that she never authorized to be opened and then they will MAIL HER a refund check and they have no way to deposit the funds directly into our bank account. So now we have to wait another 5-7 business days for our trusted United States Postal Service to deliver the refund check made out to my college student who is away at college. WORST EXPERIENCE EVER. DO NOT OPEN AN ACCOUNT WITH THEM! If you can avoid dealing with them, do it at all costs. Absolutely ludicrous.
My school forced me to open an account with this bank in order to receive financial aid. Their customer service is very subpar. They source out to call centers in other countries where the representatives have problems understanding simple language and concepts. Simple questions take ten times longer than they should due to the fact that they refuse to help you before verifying your account. Do not ever try to use your BankMobile card at hotels. I once had $3,000 taken from my account for a simple two night stay at a holiday inn while on vacation. I got the money back, but having my account essentially drained while on vacation completely ruined my trip. This bank is the worst bank that I have ever used.
Worst experience through a bank ever will never go through them again rude staff and horrid everything.
They shouldn't be listed under banks at all however , they should have a listing readily available under a cult! I didn't weigh out my options please learn a lesson from me and use another means to access you're funds. Bank Mobile has the upmost rudest , unhelpful and the list goes on customer service I have ever encountered in my life. Upon setting up my account I made a simple typo in my email instead of the correct edu I accidentally put eud that's an obvious typo to a non existent email address. Upon forgetting my password I contacted customer service and while trying to explain what had happened and after giving them everything except the apparel I was wearing they were unable to verify my phone provider!!! I literally gave them every piece of information that I possibly could , and because they couldn't verify that at&t were indeed my provider they were not able to be of assistance with no help left me holding the bag of a suspended account that held my funds. I tried to ask why I had to set up security questions upon the opening of this account if I wasn't at any point going to be ask any of the questions and wasn't able to request to use my security questions to validate who I am! I became very agitated because all the while I'm trying to get an answer to my question I keep being talked over and I mean to the point I yelled please will you listen to me for a moment , I was so disgusted with this bank as I had never in my entire life had to deal with such customer service. I was told to mail in my forms for identification and I gave them full explanation of why I seriously needed to go another route instead if that long of a wait time of having to use snail mail and they absolutely wasn't hearing it. I had to ask multiple times for a supervisor before myself having to boldly state that I had ask multiple times to be risky spoken over and ignored . Going on week two with no avail , every way I turn it's a dead in with this bank! ALL OVER A THREE LETTER TYPO! THIS BANK WILL BE REPORTED! In ending I just hope that the schools that have a contract with this cult take their students into consideration and find another bank to contract student loans with and to anyone considering , don't just flat out don't!
I wouldn't recommend this bank to anyone! When there's a problem you will always have to wait hours for customer service just to get someone that barely speaks English. Call representatives are rude and are huge liars. You'd be lucky to get your problems solved.
This bank also closed my account without a word to me, and gave me the run around about my remaining balance, which they eventually mailed after 3 weeks. They also made it hard for me to cash that check of my remaining balance. They closed my account because some disputes that were made that I didn't authorize. This bank is a joke! After sending emails saying how my account was reinstated (I guess they thought that it was funny, knowing they didn't reinstate my account. I would put my money in a safe before I trust this bank with it.
This bank is the worst!! I had someone steal my account and they never notified me or denied the charges. I found out after 6 transactions and reported almost $3k In transfers that I didn't do. It was one after another to different accounts freshly added and they didn't suspect a thing or notify me!! Now after filling a report they say they won't give my money back to me because nothing looked suspicious. They will steal your money like they stole almost $3,000 from me. DON'T TRUST THEM!!! I'm filing a police report and with the BBB and whoever will listen. If anyone knows how I can get my money back from this bank please help me.
Sure, you get refund quickly but get ready to deal with a ton of nonsense! You're charged a monthly fee, there's no linking to modern apps like Venmo, getting cash is a hassle and there's charges for that too. Bill pay is a joke, Just save yourself. Wait a few more days for your school refund and save yourself headaches. I thought a mobile bank would be good to have but I'm just annoyed. If you join a credit union, your refund gets there just as fast. No need to deal with this bank.
This bank should be forced to stop doing business be made accountable for the terrible way they handle our money causing personnel financial issues and hardship. They must think the money they work with is theirs by the way they make it unavailable. I don't know what exactly to do however I plan to do something with Better Business Bureau or someone. Stay away from this bank.
I have banked with customers bank for 4 years. At first it was okay, but now that they're trying to go public they have made a bunch of changes that make banking there very inconvenient. It's a mobile banking account that doesn't cater to mobile banking or students. 7-8 days to do a deposit is dumb.
If I would've known then what I know now, I would have NEVER used this service. They are terrible. The only perk is getting your refund early. THAT'S IT! I was issued a new debit card and have not received it yet. It's been well over the allotted time. I called to let them know and the lady says to check the post office and have a good day. Wth?? No other bank operates like these people. Now the money i have in this account it on a virtual debit card. I have switched back to my ACH. I will just gladly wait a couple extra days for my refund instead of dealing with this crap. Their customer service is a joke.