BM Technologies, Inc. f/k/a BankMobile (NYSE American: BMTX, BMTX.W) is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account-holders and provides disbursement services at approximately 725 college and university campuses (covering one out of every three students in the U.S.). More information can also be found at https://ir.bmtxinc.com/.
Customer Service
I had and issue with a suspended account and Cathy was able to fix my issue, they were very helpful and quickly responded. I was able to get my account back.
Thanks again Cathy.
Mike From Bank Mobile
Mike from BankMobile helped me greatly and was kind even though i was frustrated again sorry mike ??
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
Thank You Customer Service
Thank you Karey and Mike for helping me login into my bank mobile account
Data as of Q2 2022
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34444 |
| Year Established | 1997 |
| Employees | 692 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.44% |
| Return on Equity - YTD | 19.3% |
| Annual Interest Income | $379.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $20.24B$19.66B |
| Loans | Q2 2022vs Q2 2021 | $15.51B$16.84B |
| Deposits | Q2 2022vs Q2 2021 | $17.03B$13.96B |
| Equity Capital | Q2 2022vs Q2 2021 | $1.47B$1.35B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $156.5MM$125.4MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $28.7MM$47.1MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $35.00K$35.00K |