BM Technologies, Inc. f/k/a BankMobile (NYSE American: BMTX, BMTX.W) is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account-holders and provides disbursement services at approximately 725 college and university campuses (covering one out of every three students in the U.S.). More information can also be found at https://ir.bmtxinc.com/.
Awesome That They Can Help Via DM
I lost important papers and Cathy was able to verify who I am and give me all the info I needed to set my preferences on my account. And it was so easy to just get on Twitter and DM for help! Like 200 stars for this bank honestly.
Frequently Asked Questions
Had a few questions about my account. Responses were received very quickly, & all questions were answered. Thank you, Cathy!
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
Data as of Q1 2022
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34444 |
| Year Established | 1997 |
| Employees | 641 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.65% |
| Return on Equity - YTD | 21.81% |
| Annual Interest Income | $183.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2022vs Q1 2021 | $19.16B$18.98B |
| Loans | Q1 2022vs Q1 2021 | $13.93B$16.04B |
| Deposits | Q1 2022vs Q1 2021 | $16.61B$12.65B |
| Equity Capital | Q1 2022vs Q1 2021 | $1.47B$1.32B |
| Loan Loss Allowance | Q1 2022vs Q1 2021 | $145.8MM$128.7MM |
| Unbacked Noncurrent Loans | Q1 2022vs Q1 2021 | $44.6MM$49.4MM |
| Real Estate Owned | Q1 2022vs Q1 2021 | $35.00K$57.00K |