BM Technologies, Inc. f/k/a BankMobile (NYSE American: BMTX, BMTX.W) is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account-holders and provides disbursement services at approximately 725 college and university campuses (covering one out of every three students in the U.S.). More information can also be found at https://ir.bmtxinc.com/.
Problem Resolved!
Cathy did an amazing job helping me out and letting me know how to be prepared for a situation like this in the future!
Awesome Customer Service!
I was helped by Paul and he was very helpful and efficient with getting me logged back into my account!
Quick And Helpful!
I contacted BankMobile through Twitter and Sary responded quickly. My problem was resolved in less than 5 minutes. Sary was polite and quick!
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
Data as of Q3 2021
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34444 |
| Year Established | 1997 |
| Employees | 630 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.52% |
| Return on Equity - YTD | 21.85% |
| Annual Interest Income | $566.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $19.12B$18.76B |
| Loans | Q3 2021vs Q3 2020 | $15.38B$16.45B |
| Deposits | Q3 2021vs Q3 2020 | $17.11B$10.93B |
| Equity Capital | Q3 2021vs Q3 2020 | $1.42B$1.15B |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $131.5MM$155.6MM |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $52.7MM$64.2MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $35.00K$131.00K |