BM Technologies, Inc. f/k/a BankMobile (NYSE American: BMTX, BMTX.W) is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account-holders and provides disbursement services at approximately 725 college and university campuses (covering one out of every three students in the U.S.). More information can also be found at https://ir.bmtxinc.com/.
AMAZING RESPONSE TIME!!
I just want to say thank you so much Karey for the help and clarification!! It was such a relief that the team got back to me so quickly and solved my issue, this was such an amazing experience. Thank you guys so much again and shout out to Karey for being so patient and kind!!
Terrific Customer Service!
BankMobile’s customer service team is phenomenal! Anytime I am having issues, the team is always very professional, polite and knowledgeable.
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
Disgusted
I'll tell you this much is stay away from any bank these crooks are associated with. I just started a account at t Mobile money and was needing to transfer money to another site so I could withdraw since the account was new and I still haven't gotten my debit card. I open an about with Venmo just so I could transfer my rent money from t Mobile and be able to pay my rent. T Mobile money fought me every which way they could refusing to transfer my funds to Venmo I spent hours trying my best until eventually Venmo locked my account down with them. Them I got back and try to find away to get my money from t Mobile money only to find out that that account was restricted... WITH MY MONEY STILL IN IT!!! I call t Mobile money and inquire as to what was going on and explain to them my situation only to be told they couldn't unlock my account nor could I transfer any funds out of the account per BMTX investigation was complete which could take up to 15 days. I asked for a number to someone to speak with only to be told they didn't have a number. I asked what the investigation pertained to and was told they couldn't tell me that BMTX would email me upon completion of their investigation. So with my money frozen...(Which isn't very much at all a couple hundred if even that) enough so I could have paid my rent though... But since they refused to release any of my funds I got evicted and since been sleeping in my car and yet still don't know anything or what I'm going to do because t Mobile money said all this has to do because BMTX HAS TO COMPLETE THE INVESTIGATION!!! Which can take up to 15 business days. All this has been recent and still can't get my money because I tried just closing the accounts only to be told by t Mobile banking supervisor Angel that my accounts cannot be closed because BMTX investigation is not over and they couldnt and wouldn't close my account and give me my money until the investigation is over which could go as long as 15 days. So still sleeping in my car with my $200 frozen in those account at t Mobile money because BMTX said to do that and still haven't contacted me and tell me any things or show any kind of heart or consideration at the fact their B***S***cost me to be evicted because I couldn't pay rent. So any body out there reading this stay away from anything these white collar crooks are apart of because they are crap,
Data as of Q3 2024
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34444 |
| Year Established | 1997 |
| Employees | 813 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.01% |
| Return on Equity - YTD | 12.09% |
| Annual Interest Income | $997.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $21.47B$21.85B |
| Loans | Q3 2024vs Q3 2023 | $13.92B$13.57B |
| Deposits | Q3 2024vs Q3 2023 | $18.21B$18.33B |
| Equity Capital | Q3 2024vs Q3 2023 | $1.83B$1.66B |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $133.2MM$139.2MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $38.8MM$24MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $0$40K |