BMTX was purchased by First Carolina Bank in February 2025, and is now BM Technologies Inc, a wholly-owned subsidiary of First Carolina Bank. BM Technologies, Inc. (BMTX)—formerly known as BankMobile—is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account holders and provides disbursement services at over 700 college and university campuses (covering one out of every three students in the U.S.). BM Technologies, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender. More information can also be found at https://bmtx.com/.
AMAZING RESPONSE TIME!!
I just want to say thank you so much Karey for the help and clarification!! It was such a relief that the team got back to me so quickly and solved my issue, this was such an amazing experience. Thank you guys so much again and shout out to Karey for being so patient and kind!!
Terrific Customer Service!
BankMobile’s customer service team is phenomenal! Anytime I am having issues, the team is always very professional, polite and knowledgeable.
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
One Of The Worst Experiences I've Ever Had With An Online Banking Service.
The platform is full of limitations that make even the simplest tasks frustrating and time-consuming. Their so-called "automated customer service" is absolutely awful—completely useless when you need real support. There’s no reliable way to get timely help, and no accountability when things go wrong.
This service has failed to meet even the most basic expectations of modern banking. I will never use it again!
Data as of Q4 2024
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 35530 |
| Year Established | 2000 |
| Employees | 162 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.83% |
| Return on Equity - YTD | 7.05% |
| Annual Interest Income | $176.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $3.04B$2.73B |
| Loans | Q4 2024vs Q4 2023 | $2.57B$2.21B |
| Deposits | Q4 2024vs Q4 2023 | $2.52B$2.37B |
| Equity Capital | Q4 2024vs Q4 2023 | $391.1MM$325.1MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $20.4MM$18.9MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $17.4MM$0 |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |