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No customer service and really unhelpful staff. I have to drag information out of them or I have to already know how to fix the problem before dealing with them. They are very unresponsive--there is virtually no email; you have to wait on the phone for a really long time for everything; and can't use a break or a lunch to handle any banking matters with them. I never get my mail from them--I have had to physically show up in person for the last 3 card replacements. I don't have time, i have to work and they are SO SLOW you can't do anything in under 15 minutes. Car loans with them are messy--you have to know how the process already works and watch them. They claimed they didn't have my insurance info and instead of calling, they sent me a letter that they assessed me $3204 and my car payment went from $343 to $616. Once I was able to understand what was happening and get my insurer to send proof, they refunded me $1700, and the payment is now $453. I get to deal with this during the holiday. I have been a member for a long time and no one even called me. I am on my app daily, no messages. Terrible, awful, greedy snakes. Also, don't make car payment early. I did that on my first payment and they told me I NEVER made a payment and threatened to repossess my car. I want to move but it's hard but maybe I can warn others. STAY AWAY. It's not worth it
Discovered I am now unable to move money around like last month. I used BECU as my hub bank; No more.
Limits were $20k/ea, $100K/mo
Limits now $10k/ea (unless you pay an extra service fee), $50K/mo
Nothing like feeling trapped to make you jump ship.
I am an 83yr old Vet. I have been member of BECU for many years I retired from Boeing in 2017 and purchased machines for home business. one broke and the company gave me a hard time with warranty so Olivia, manager of Bonney Lake branch, helped me with dispute which led to me returning it and BECU removed the large funds from their bank.
2 July2021, I went to Amazon Cust service for help with a Fire Stick. over 4th holiday the guy got into my computer and cleaned out our checking account. Olivia prepared the paperwork and BECU replaced our funds before they recovered them. Soc. Sec. told me that direct deposit into our new account would take 60 days, I called BECU and was told they could do nothing so I asked for a supervisor and got SHELBY in Spokane, she said our old canceled account still existed so she placed monitoring and alerts on our old account and when various on-line deposits arrive, she will transfer them into our new account. I am 83yrs old and have banked all my life. I have NEVER received such competent help from employees who are so pleasant to work with. I will tell everyone and never look at another bank.
Evrysince I open an account here nothing but troubles, Every time I would like to deposit a check that will hold the check for 10 days making me late on my payments I called to let them know that I have deposited bigger checks before and they still say that it still has to clear this is nothing but headaches and really disappointed about this branch if you would like to have headache free go to a different institution Seattle credit Union canu Alaska credit Union or any other bank stay away from BECU