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| 1 star: | (5) |
RUN AWAY NOW. You do NOT want this place for CDs.
Seeing the other reviews of Chartway it seems I'm not the only one who LEFT them after joining them. DO NOT JOIN THEM for a CD, you will be forced to send all your IDs and have a hard credit check done again for each and every time you open a CD, if it's your first, your second, your 4th, whatever. NO WAY. Others have posted on this, and I verified it with multiple CSRs who confirmed it. It's the reason I left them.
I had just as many problems as others (though at least I wasn't rejected for CDs like others were). Still, customer service is terrible. Just like others, they screwed up my simple CD opening and it had to be redone.
Once your CD matures you'll incur a fee for having only a savings account. You can get around this by keeping a few hundred dollars in it (at virtually zero interest, which I don't want) or opening a 2nd savings account. Except opening a 2nd savings accout, just like opening another CD, requires sending all your IDs again and another hard credit check! Dinging your credit score. NOT WORTH IT.
When my one cd with them matured I called multiple times and verified this: it does not matter if you are a member. Any new product opened, from a new savings account, to a second CD to whatever, you are treated as a stranger. You must send in all copies of IDs to provde your identity - - again - - each time - - doesn't matter how long you've been a member. That's bad enough. But then you must undergo another hard credit check - - again - - each time - - doesn't matter how long you've been a member. When I asked which agency to unfreeze I was told I must unfreeze all 3 as they can use any of the 3 major ones.
I couldn't believe it so called back multiple times, and made sure I was speaking to the right department. And on a recorded line the csr agents seemed stunned that I would question having to send IDs and do another hard credit check for simply just another cd even though I'm a member. I said it wasn't for a loan, just for another deposit product, but the agents said nope, it's required. One lady seemed absolutely indignant and said "sir, it's only obvious. It doesn't matter if you're already a member, you're asking for a new account. A new CD is a new account. A new savings account is a new account. Of course we need your IDs and to run your credit again for any new account."
That was it. Like others, I left them. What good is staying with a place when they charge you a fee if you don't have any other products but to get those products you not only have to do the whole application process as a stranger again with IDs and everything, but get a bad ding on your credit report each time you want to open a CD? NOT WORTH IT.
Ironically, leaving them was the ONLY thing that went off without a problem. I got my few dollars back in the mail but of course even that had misinformation. The csr lady informed me that in about a month I would get a final statement after closing my account, and it would come in the us mail because my online account had already been deactivated. Of course that's not what happened. In typical chartway fashion, I got nothing in the US mail. Instead, I got a email saying I had an e-statement waiting for me online for my account. I was able to log in, but as soon as I tried to read the statement, I got the message that I cannot view e-statements because I have no accounts now. Typical. Thankfully I am now DONE with them.
But do not be fooled like I was. Even a 10% rate would not get me to go back to this piece of trash outfit.
Current as ot 9/1/24. Chartway 13 Month Promo Certificate is dropped from 5.10% to 4.85%.
Called twice to join, hit prompt 5, immediately disconnected. I took the second time as a sign from God.
Possibly the worst band I have dealt with. I did a referral bonus and was a literally an absolute nightmare, they tried to screw me on every turn. After 9 individual callsbeing told something different each time and weeks of waiting. I finally get told that I can basically screw off, and eventually decided to close my 4 accounts with them. This bank like most don’t really care about you but they strive to set an all new low. They set the bar so low that its a tripping hazard in hell.
Update: a few days later emailed me an invitation to apply for the promotion! Not fooling me again!
Prior week: Entered the start of basic membership fields. Not allowed to proceed to Chex Systems questions before being told I am not eligible for this promotion (still being advertised as open nationwide.) No reason given.
Have excellent financials and was accepted the day before into another CU using same identification. Retired bank/credit union regulator so I know how to apply to a financial institution!