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I am a very organized person and have had almost no inheritance situations. My first experience of a situation where I needed help at a bank.
Worst bank and service. 03/25/2025 I uploaded a check to my debit account via phone, it was rejected because my daughter's signature was missing, which was also on the check. I went to the Chase branch at 1551 W Olive Ave Burbank CA 91506. There they explained to me that my daughter had to sign this check and I could upload it to my phone again. As someone who has been through it: you can't upload a check to your phone a second time! On Saturday 03/29/2025 I went to the branch at 6400 Laurel Canyon Blvd North Hollywood CA 91606, there I explained the situation in detail and gave them the check signed by me and my daughter. My check was taken and on Monday 03/31/2025 I saw that my check was marked as a duplicate and rejected. I called 800 935 9935 and asked for an explanation of the situation. The guy I spoke to told me that the branch should have marked the check I gave to the second one so that it wasn't a duplicate. He advised me to go to the branch and ask them to send me a check that I could then deposit into my account. I went to the Hollywood branch and they told me that they don't mark checks and that it's a complete scam. They advised me to get a new check!!!! Which I can't do. Also, the North Hollywood branch told me that they would send me a copy of my check, but I couldn't top up my Chase account because it would be rejected like the two previous checks because they had the same numbers. I left with nothing. Today I went to Bank Of America, where they told me that they won't accept a legal copy, only a real check, which I no longer have because it's at the bank) I called 800 935 9935 again. They told me that they can't help me, they will help me at the branch where I gave the check. The supervisor they connected me to hung up on me. They won't help me at the North Hollywood branch either, because they already told me yesterday. It turns out that I'm left with $658, because the bank has a lot of rules that no one really knows and I have to pay for it, I'm a bank user. Do you really think you're a good bank?
Just AWFUL. I have a Self-Directed investment account. 1. They have limits to how much you can transfer in a day. 2. They then limit how much you can trade with that money. 3. When I added an external account, their incompetent "fraud controls" flagged it and locked me out costing me a morning and interest 4. Even trading with the money I have brings up errors. oh, and of course their automated phone system is likewise poorly set up, asking you for your debit card number when you don't even have one, and then you get an outsources scriptreader. It's clear these morons are not ready for prime time. Do yourself a favor and invest your money elsewhere
This review is based on my experience with the Chase branch in Fairfield, CT at 2272 Black Rock Turnpike.
This branch is so inept, disorganized, and careless that I suggest that---if you must use Chase for your banking---you avoid it and use another branch. Based on my experience, which is limited to opening an Estate checking account for about a month, I don't know how they expect to win over clients to peddle investment advice.
In short summary: I opened a checking account for the estate of my deceased mother after years of having multiple accounts at Bank of America. (This was to help make a clear separation of estate funds and personal funds.) BOA has always been an exceptionally good bank to deal with: very professional, careful, and accommodating. (I will now close my Chase account and transfer it to BOA.)
My chief complaints are these: Chase held all of my deposits for eight business days, even after promising to make them available in three. This created enormous difficulties for managing my mother's estate and dealing with her debtors. If you can't rely on a bank's stated guarantees, what good is it?
I think that the blame likely rests with the branch manager, Geoff Permison VP. (When I had trouble clearing a deposit which was guaranteed the day before, he told me that his VP title is "meaningless at Chase" and that he had little authority to do much of anything.)
Overall, my experience with Chase over the years was good. I don't know if this incompetence is now endemic to Chase overall, or if it's limited to this branch. I suspect that it's the latter.
Caveat emptor.
So from nowhere, Chase decided to end 18 years of relationship with them and close my personal checking account and all my personal and business credit cards with them (9 in total). All this is just weird and here are some reasons:
1- they closed everything except my 10-year business checking account.
2- they approved me for Hyatt Business at the beginning of the year. I just finished the normal and extra spending on it. How? Legit business expenses.
3- never miss any payment and pay everything fully.
So of course no reason in the letter, from a banker on the branch, or a supervisor on the phone. I was trying to think about the reason behind that and the only thing that comes to my mind is getting a lot and large zelle transactions to my business account. Those are actual business transactions. But they didn't close the business account ???????
I just want to share this with you guys and let you know. It seems to be a lot of people were targeted by Chase and they are closing a lot of accounts from what I just searched lately.
I visited the Branch in Mondawmin Mall in Maryland. This is a primarily black neighborhood. The person that greeted me was a tall black man in a suit. He was rude, arrogant, disrespectful and condescending. Just sticking a black face in a branch does not solve anything. Where are the employees that care about the communities they serve? Well they're not at the Mondawmin Mall branch of Chase.
I got a notification when I was sleep at 3:51am that someone was trying to do $400 on my card from a name I didn’t recognize at all. Charge $40 right before then $80 from the same number and a foreign exchange fee. Canceled card right away, called chase, was asked a billion times is this me told them after being transferred to several different depts each time no! They returned the money temporarily while they investigated. Sent me a letter saying it was me and authorized and that they will be taking $121 out of my account on Friday even though I was sleep and even though I literally have a text from them that the same name was trying to charge $400 to my card. I called back and they could care less. I hate chase now. Oh and forgot to mention my Apple Pay keeps denying me even though I have the funds and I have to use Apple Pay because it’s been 2 whole weeks—me going in and out of the store calling the customer service and I still don’t have a debit card!!
Got a mailer for a $250 bonus, for combo checking and savings. Have to keep a min bal of 15k for 90 days. Didn't get he bonus, called about it, many transfers later the customer service rep said I can restart the term. Just keep that balance for another 90 days and I should be eligible for the bonus. Even though it was supposedly on a recorded line and corporate should abide by a contract edit, I didn't get the bonus ager waiting that period of time. When I went to the branch the bankers denied the possibility of getting the bonus as it was expired and they didn't have that promo in season anymore. So I transferred out almost all of that 15k online, like any self respecting upset customer would. I still kept my account funded with durect deposot and made no purchases for two months, so my balance was growing again. No one informed me about a minimum balance I had to keep going forward. Then I get a communication that I am overdrawn after Two monthly fees!! Third one on the way with less than a payperiod to adjust my deposit amount. Call center rep advises me to ask the bankers to remove monthly fees or close. I go to the branch, and the bankers are firm about company policy re,: only being able to reverse one fee. I closed it so that I wouldn't lose any more than $12.
--> TLDR; This was a horrible place to park my money.
Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search “existing class-actions against Chase”); “find a class-action attorney (type)” and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular lawsuit. They have to pay you excess of their error with a class-action though.
Corporate
-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);
-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);
-the other months would be credited---eventually;
-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it. That is insane.
Executive
-Chase was not going to look into this issue any further
-they may recoup the money that they had credited me
-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;
-that any company or organization can charge your card, as long as they have your number
-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.
The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.
My 1/10/24 Chase review was removed by BBB as their policy is:
"It is against policy to double whammy a company. Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly).
A company only needs to respond; not resolve your issue. In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.
Consumer Affairs is delaying publishing this (it has been pending since 1/13/24; 11 days): Their policy is to send a copy of your review to the company and wait for a reply before posting it. It could be months or years??? Or, they don't post negative reviews about their “buddy” companies.
WalletHub won't allow me to update this to this revised draft.
Don't let Chase DOG you. File CFPB/OCC/FDIC/BBB complaints (or review), place reviews everywhere and TAKE YOUR MONEY OUT OF CHASE (OUR MONEY IS THEIR POWER. DON'T ALLOW THEM TO USE IT AGAINST US. EACH CLOSED ACCOUNT MAKES THEM WEAKER-FIGHT); sign onto existing class-action lawsuits against them (just type in search “existing class-actions against Chase”); “find a class-action attorney (type)” and file a new one and/or small claims (for a nominal fee; they have to pay for every case filed or lose by default) or regular lawsuit. They have to pay you excess of their error with a class-action though.
Corporate
-Chase could take "as long as it takes" to correct my account (what about the interest you're charged on that incorrect balance);
-that she would not even ATTEMPT to credit one month, which I donated in cash (whether the organization had authorization or not);
-the other months would be credited---eventually;
-any company/organization can charge your credit card, and unless you can show that you paid them by other means (whether you owe them or not), you eat it. That is insane.
Executive
-Chase was not going to look into this issue any further
-they may recoup the money that they had credited me
-I was not going to speak to anyone other than her as long as she worked for "her supervisor's name;
-that any company or organization can charge your card, as long as they have your number
-she would not put her response in writing and that I had received all of the paperwork that I was going to receive from Chase.
The organization reversed the charges, but Chase did nothing to assist me and/or accept their obligations. You don't have to pay the disputed amount on your card, so transfer the rest while you FIGHT.
My 1/10/24 Chase review was removed by BBB as their policy is:
"It is against policy to double whammy a company. Consumers are only permitted to either file a complaint or a customer review -- not both." (Doing nothing privately or nothing but venting publicly).
A company only needs to respond; not resolve your issue. In my case, they just responded "We are keeping the resolution private, if there is one." Leaves one to wonder about the BBB.
Consumer Affairs is delaying publishing this (it has been pending since 1/13/24; 11 days): Their policy is to send a copy of your review to the company and wait for a reply before posting it. It could be months or years??? Or, they don't post negative reviews about their “buddy” companies.
Wallethub won't allow me to update this to this revised draft.
What bank charges so many fees to people who aren't high income earners. A middle class or lower income wise individual is basically panelized by Chase Bank. They only care about the Jeffery Epsteins of the world. They are more than happy to keep their money with probably all kinds of perks, but average income people are treated like dirt!
They charge you for a savings account with less than $300. They aren't my main bank anymore because their fees got to be insane. I pulled my children's accounts years ago because they weren't earning anything.
The following is the experience I had with Chase bank. My son was made sole beneficiary of his friends estate. She had no family and her and my son met online in 2010. She eventually moved to our town to be closer to him. She had an inherited IRA as well as a checking account and credit card. She had sent emails to Chase requesting that my son be put on all her accounts at Chase. My son contacted them to give his information. He was put on her checking acct but not her IRA. When we discovered this we questioned the private client person in charge and he said she never requested that. However I have the email that says she did. Unless an IRA is not an account. He was her sole beneficiary let's not forget. Had him being put on the IRA would have occurred it would have saved over $50,000.00 in attorney fees trying to get it. They dropped the ball and caused life changing results.
their chase plan for their credit cards specifically states the monthly fee is included in the monthly payment and continues to show this as a footnote when looking at the plan on the website. Yet I was charged extra monthly fees on top of the monthly payment that already included the fees. When contacting their customer service to try to resolve the issue, they act confused and say they are required to charge separate monthly fees to show the monthly charge. It is clearly stated and continues to be stated on their own website that the monthly fee is included in the monthly payment and no separate fees need to be shown or charged. I get the run around and no resolution from CS. Unethical company that doesn't follow its own policies.
$84,500,000,000 Exits JPMorgan Chase, Wells Fargo and Citigroup in Three Months As Depositors Take Flight, 10/20/2023.
Three of America’s biggest banks just watched $84.5 billion worth of deposits disappear in a single quarter.
JPMorgan Chase, Wells Fargo and Citi all recorded an outflow of deposits in Q3, according to each bank’s most recent reports.
JPMorgan Chase’s new Q3 earnings report details a $31 billion decrease in deposits from $2.387 trillion to $2.356 trillion. Wells Fargo reported a $7.1 billion decrease from $1.3474 trillion to $1.3403 trillion, while Citi recorded a $46.4 billion drop from $1.3199 trillion to $1.2735 trillion.
I like that they have indoor atm's as I feel more comfortable and safe that way. The checking is ok, there are fee's if you have less than $1500. They pay no interest on the standard checking and barely anything on savings so I would not put my money there. I use online banking instead like Discover and Ally.
A rep. called me leaving message she wanted to go over new products specifically for me . Called branch back in midafternoon when returned and the line not only would not connect her but just hung up after saying go on computer. Did so, got rejected immediately for credit card that its own "Credit Journey" apparently said matched my high score, income, and assets. Then I closed my investment account. Not going to trick me again.
My base line for a bank is that they Give You Your Money Back (Preferably with interest) when you want it. Chase Did Not Do This. or rather they put obstacles in the way.
I decided to close my Chase checking account. I went to the bank with ID and my latest account statement. After proving to the nice teller that I am Me she was going to give me a cashier's check for the amount in the account. Then she asked if I had my cellphone with me. I did not.I also had neglected to bring the debit/ATM card they had issued me. She informed me she could not give me My money!
I had to go home and return with phone and card to get my money. (Interestingly they handed the card back to me after closing the account.) Bad service in the name of "security" or policy is no excuse.
My wife was on the account but they did not have her phone # and she did not have a card. Would she have been able to close the account at all?
chase bank doesnt care about their members and will discriminate people who are poor and will refuse to honor their written overdraft rules in which has lead to health crisis because a rejected attempt to purchase a small amount of food in which was within the limits of overdraft rules. they are heartless computer minded scums !
By nature, I'm a bit of a worry wart and double check things so as not to be screwed over, complete with screenshot documentation just in case. These scam artists are good at trying to hurt their customers, then blame the customer.
They try so hard to get you with late fees that if your balance goes below the $3k minimum threshold for your account any day in the month, you're feed. For example: if you go to the store and dip below that $3k minimum by even $0.50, then you get home and transfer $1k to be above that minimum, doesn't matter.
Same goes for savings. You get charged a fee because you went under.
My brother called and explained he'd be low on funds for a while but wanted to keep the account open since they're a "good bank", and sat on $50 in his account while job searching after graduation. They seemed to understand, then hit him with fees until his balance was negative. He was able to dispute and close the account but had to get our family lawyer involved to do so.
God forbid your card gets stolen on vacation like my husband's! They told him that he "probably left it in the car or in a bag." His whole wallet went missing, we even made a police report. Luckily, the bank believed us when the card was flagged for use after we'd left that state and went home.
They'll also lie right to your face. If you go to them and say "here is the promotion I saw for this particular credit card, I prequalify, I'd like it for the sign-up cash bonus," they have never seen the promotion and don't know what your talking about. Even if you show it to them on the front page of their website AND in the pamphlet they fill mailboxes across the US with.
This happened once with opening my checking account, and again at a different location in a different state when getting my credit card.
After fighting to close my checking/savings but keeping my credit card open with them (to not hurt my credit score), I updated my auto pay method. I double checked, with screen shots. A month later, I requested my closed account's statements in print, they agreed. I thought that was painless for once! And a couple days later, my updated payment method reverted back to the old -now closed- account payment method, and my text/email notifications/alerts had been shut off.
My first late payment in my four years of having a credit card with them. I've been disputing it (as I have screenshot evidence) but it's been ongoing. I loathe this entity.
They've come straight out of hell from Satan himself.
And don't bother calling them, you'll get the run-around with a robot for what feels like eternity. If you actually do reach a human, they hardly speak English because they're outsourced to India. Classic.
Chase is currently running a $300 general promotion for opening a Chase Business Complete Checking account. Among the terms and conditions are the following (emphasis added):
1. Signers can receive only one new business checking account opening related offer every two years from the last "enrollment" date.
2. Deposit a total of $2,000 or more in new money into your new checking account within 30 days of offer "enrollment."
3. Maintain at least a $2,000 balance for 60 days from the offer "enrollment."
4. Complete 5 qualifying transactions within 90 days of offer "enrollment."
I maintain that these terms as written imply that four separate clocks begin ticking on the day I open the account and enroll in the promotion. Specifically, I believe the terms allow me to deposit the $2,000 on day 30, withdraw it again on day 60, and still meet the deposit and maintenance period requirements of the offer. Chase telephone representatives claim that the $2,000 must actually be on deposit for a full 60 days (i.e., that a 60-day clock begins ticking on the day I make the deposit), regardless of the promotion's written terms.
Chase is also mailing to some people a similar targeted offer that pays a $750 bonus for a $20,000 deposit.
Has anybody tested this discrepancy and either received or been denied the promotion bonus after having the money on deposit for less than 60 days?
Over the course of 5 months, someone used my ATM card and pin to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card and that it was my responsibility to keep my information safe and that I was not going to be refunded for the withdrawals. I filed a complaint with the Consumer Financial Protection Bureau. Chase responded saying that it was past the 60 days of reporting and the they could not reimburse me my money. This is untrue because I notified chase within 60 days of the last transaction, but they gave me the runaround for 30 days. So when I filed the compliant with the CFPB, it was past the 60 day threshold- very convenient for them. Chase did not bother to look at my ATM transaction history for the last 15 years- I never-ever use non Chase ATMs. I have a Chase bank ATM within 2 miles of my residence. My card and pin information were copied and extracted at a store from a merchant's iPad transaction. I even have a police report, they don't care about that. Chase will not protect your money and will make you liable for the money stolen from your account. Do not bank with Chase unless you don't care what happens to your money. I am taking my money elsewhere.
The worst bank I've ever used I have had a business account here for years and on Nov 16 I deposited a $2000 check from a business client chase put a hold on it till the 26 th of this month even though the check cleared the clients account on the 18th...well today I checked my account and now it's moved to the 28th...they absoletly do not care...now I have over draft fees and various other charges...when all they are doing is holding my money and earning interest in it for 10 days...the worst customer service ever...I'm going else where
Chase is terrible. They go through extreme measures for simple things. They have restricted my funds for a month now and closed my account all because my client didn't write out my entire business name on my check. Every attempt to collect the funds have failed. My client has recalled the check per request from Chase but Chase claimed that no recall of the just happened. Chase is making every attempt to keep my hard earned money even after calling my client on the phone to verity him,, they still refuse to release my check. The are refusing to release my funds unless my 87 yeralnold clients get in a car and drive to Chase to verify himself. Mind you I advised them that my client isn't mobile and bedridden. They are terrible customer service and im.just not sure of what they doing is legal. If I could give them 0 I would. Terrible company. They don't value their customers.
Like others here, I have holds placed on my incoming transfers and I have never had these issues previously.
I almost bounced my rent check last month because they had a hold on another CHASE transfer that they put on hold for six days.
It seems that is the goal, more fees if they hold money long enough, they will obtain fees from insufficient funds. This should be illegal.
If you decide to get the Amazon credit card, it actually goes through Chase. Every time I would call by telephone, the automated system would want the last four digits of my card number but never worked. After 2 attempts, it would force you to enter all 16 digits and then begin yacking away while you want to speak to someone. Then when sending the 2-step Verification number, it won't work with VoIP Internet phones such as Google Voice. Multiple phone calls to request an alternate cell phone number or email address be added to the option list always fails to materialize. I wouldn't recommend Chase Bank to a Dog and have closed the account today. When you run into this kind of crap and no one listens, it's time to vote with your feet. Save yourself the aggravation and avoid.
Just had one of their reps ask me HOW I got a check. Does she work for the IRS? Some federal sting agency? Chase is not very concerned with my privacy. I will be switching banks. Not my first issue, but it will be my last.
We purchased our home about 20 years ago - the company we had our mortgage through sold it to Chase. We had a chase accts so we were OK with their purchase of our mortgage. Back in those days, we manually paid monthly online and my wife would always call Chase to confirm they saw the pending payment and all was fine. One month, the year was set to the incorrect but in the call Chase confirmed they saw the transaction and all was fine. We didn't know of the error until about 20 days after payment was due. Chase sent us a letter threatening foreclosure if the payment wasn't made within a short number of days. We directed them to the online payment which still showed pending since the it had the wrong year. They corrected the year and payment went through. When we next saw our credit report, it indicated a late payment. We contacted the credit bureau. Chase opened an investigation and after we explained what had happened, they refused to remove the 'late payment' from our report. We immediately paid the mortgage off and swore NEVER to do business with these snakes again. We closed our checking/savings/retirement accts we had with them and taken our sizable business to a more customer oriented institution.
I have banked at Chase for over 10 years, and until the last 6 months never had any problems. Then six months ago the started slapping me with ridiculous holds on my account! They would hold a local check for 11 business days, and money Zelled to me for 7 business days. I kept asking them why? I had never had a check that I deposited returned to me in all the time I had been banking with them.
Their explanation was to protect me from fraud. I just recently found out the truth my local bank manager pulled me aside and told me that since I quickly withdraw the money when it clears my account that is why they have started holding my money and labeling fraud protection. That is the only way they can do it and not run afoul of banking regulations requiring them to clear your funds in a timely manner.
So basically it boils down to they were not making enough money off of me, because I don't keep my money in their bank and let them use it they decided that they were doing to force me to do it! SO IF YOU WANT A BANK THAT WILL HOLD YOUR MONEY FOR THEIR BENIFIT CHASE BANK IS THE BANK FOR YOU!
Branch personnel are actually very intent on helping but the home office (executives) and policies make sure they can not do any of the quality work required. If it is not cheap and extremely simple it is not allowed! I have spoken with an executive vice president in the highest office of the bank and she could not find her ass in the dark with both hands and help. OMG Chase is the largest bank and the worst so go anywhere else ASAP. Do not walk away from Chase RUN! Notice that there are here more poorest ratings than any other from everyone. Chase is great at buying out other banks to then lord over horribly all those new customers. They barely do Customer Service at all yet they are unsurpassed at Customer ABUSE! I started and ran multiple business for decades so I do realize what I am so so clearly saying.
Very friendly and very efficient service. Straightforward procedure for getting a credit card.
More like JP monster mogul. Don't trust any bank that makes money from destroying the planet. Switched to green banking and I hope that will be the only option in the future.
First bank I used after college. Pretty satisfied with it. Though was never thrilled my deposits were being used to fund fossil fuels and other unethical corporations
Just saw a similar review, not enough branches!!!!
I was a customer for 7 years then they suddenly cancelled my three accounts and credit card without notice or without giving me a reason.
I have never been delinquent, late, or even had any fees.
My balances have always been several thousand more than the minimum required.
They gave me 10 days to find a new bank and transfer all of my transactions!
I have never heard of this happening then Google searched and sure enough, Chase is known for doing this!
The worst thing about chase is the $34 insignificant funds charge, the same day your account goes into negative they charge you, and when they open your account they tell you it takes 3 days for that charge to hit NOPE THEY LIE!! It's the same day!!!! Becareful!!
Only bad experiences with Chase bank. Cheques always get delayed, fees are high and sometimes unexpected, customer service is no bueno. Bad bank
Customer service was extremely slow, and when I say extremely I mean e x t r e m e l y slow. Waited 30 minutes then I just got fed up and went my own way. Thats just my experience, I'm sure im not the first.
Everytime I try to deposit a check, I need to wait a week. Should be instant! Chase doesnt take responsibility for their financial issues.
On the plus side, their app is easy to use and I never had my account locked (even though I've gotten into negative numbers before). Online customer service was also pretty good. Decent bank, but join knowing that their are issues.
I just learned this week that no matter what you have at Chase, they are all tied to your ssn. This is news to me! So, if I get hacked using my Prime card, they will also have access to my bank checking, savings and credit cards held by Chase! I formerly was able to have all these accounts with separate Login ID/Passwords. Now, only ONE is what they allow to your SSN. After being repeatedly being handed around to 7 online customer service reps who tell me it can't be changed, I dropping them as my bank. At least the credit cards have recourse if someone steals your identity, but with the bank, not so much. So long Chase, Hello credit union for my banking needs!
Beware, Chase Bank DOESN'T keep your money safe!
A few weeks ago, a scammer wrote me a check for $23,000 to purchase a car with $8,500 going to shipping that car (along with a few others he was supposedly buying in the Florida area) up to Philadelphia. I deposited the check on 8/9/21 and Chase bank put a 9-day hold on it to make sure it would clear. I was actually grateful for that. I told the scammer that no car or money would be transferred until the check cleared.
Nine days later, the check cleared and the money was legitimately in the bank. He had me send $8,400 to give to the "shipper". I sent the money to the shipper and scheduled the date for pickup. The day the car was supposed to get picked up I got an email saying the scammer's father, for whom he was purchasing the car, had died that day and could he have his money back. Fortunately I said no.
ALMOST A WEEK LATER... on 8/27/21 I logged into my chase account to find every penny left in my checking account had been cleared out. I panicked thinking this guy had hacked my account somehow. It was worse...Chase had allowed TD Bank, (the bank that issued the check) to go back in and reclaim everything in my checking account.
This was almost three weeks after I deposited the check AND NINE DAYS after the check had cleared!!
What kind of bank let's their own customer's accounts just get cleared out long after a check has been cashed, had a hold on it, verified that it was okay and then three weeks later just lets another bank come in and take all the money left in the account?!
DO NOT TRUST CHASE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE MONEY IN YOUR ACCOUNTS. THEY WILL GIVE AWAY YOUR MONEY AND LET OTHER BANKS JUST COME IN AND PILFER YOUR ACCOUNTS.
MONEY IS NOT SAFE WITH CHASE AND NOW I AM LEFT WITH A ZERO ACCOUNT BALANCE IN A TIME WHERE I HAVE NO JOB BECAUSE MY AFTER-SCHOOL ART PROGRAM BUSINESS WAS DESTROYED BY COVID.
Please share this story as a word of warning to others so they don't get scammed by Chase Bank.
DO NOT TRUST CHASE BANK.
I’m still waiting for $900 to show up in my account. How unprofessional to tell me to call an 800# to ‘check and see’ if my deposit went through. If your ATM is broken - don’t have people use it and take their money with NO recourse. Completely unacceptable.
I have enough invested with JPMorgan to qualify for Chase Private Client. Frankly, I've been really impressed with how few fees I end up paying and how much better the tech experience is than it was just a few years ago.
I would say the downsides were around my mortgage - they got me a really great rate, but the application process was really terrible. In addition, they keep hassling me wanting to sell more investment services.
But otherwise, I think its a good option if you can hit the minimum balances.
I transferred $10K from Chase to PNC bank last Nov. The transaction failed for no reason and the fund DIDN"T go back to my chase account! I visited PNC and Chase bank to dispute the transaction and NONE OF THEM take responsibility! Now my money just get LOST!! The most irresponsibility bank I ever used! If you don't want lose your money, NEVER use them!!!
I truly believe that Chase is absolutely the worst of the worst. Chase’s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors’ money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase’s solvency and Chase’s ability to meet its obligations to its customers. I had two checking accounts, three credit cards, and a safe deposit box with Chase for many years. To the best of my recollection, I never bounced a check or failed to pay my credit card balances in full each month on or before the due date. Nonetheless, I received a letter from Chase stating that Chase had (past tense) cancelled all of my Chase credit cards, without any notice to me, at least seven days before I received Chase’s letter. The letter also informed me that Chase was cancelling my Chase checking accounts and my safe deposit box. The letter failed to provide any reason whatsoever for Chase’s draconian actions. I made numerous calls and sent numerous letters to Chase to learn why Chase had canceled my accounts, but Chase has steadfastly refused to give me a reason for their bizarre cancellation. The Chase staff at the branch I used was palpably shocked by Chase’s cancellation of my accounts because I was an exemplary Chase customer. The Chase staff made several calls to get the reason for Chase’s cancellation of my accounts, but they could not get any information. A couple of Chase’s staff guessed that the cancellation of my accounts might have been caused by my long history of making large withdrawals from my checking accounts. Hence, it is my personal opinion and belief that Chase might have cancelled my accounts because my frequent large withdrawals, if continued, could have exposed an insolvency problem at Chase and an inability of Chase to meet its obligations to its customers. Moreover, it took Chase over a month to give me the interest that had been earned on my two cancelled checking accounts prior to Chase’s closure of the accounts. To make matters worse, I discovered that Chase made an unauthorized cash withdrawal from my company’s checking account. To the best of my recollection, I have never made a cash withdrawal from my company’s account. After spending numerous hours on the phone with Chase over two days, I finally got a copy of the withdrawal slip. Neither the name of the account nor the account number on the withdrawal slip matched or even slightly resembled my company’s name or account number. Moreover, the signature on the withdrawal slip did not even slightly resemble any of the authorized signatures on my company’s account. Chase’s payment of cash out of my company’s account was inexcusably incompetent, and sloppy, and it resulted in another customer’s banking information (account number and account name and account holder’s signature) being shared with me. I, personally, would not trust Chase with even one penny of my money because I, personally, believe that Chase might be insolvent and unable to meet its obligations to its customers and that Chase’s handling of its customers’ accounts is incompetent and sloppy. It is my individual, personal, subjective opinion and belief, that Chase is incompetent, dishonest, and/or unethical and might have insolvency problems and be unable to meet its obligations to its customers. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, personal opinions, beliefs, and interpretations. I sent this review to Chase for comments and corrections before publishing it. Chase refused to respond.
I went to a Chase Bank and told them I would be traveling to different Latin countries to determine where I would like to retire and that I would be in various countries for 3-6 months and would this cause any problem. I was told no and then set up a bank account. After my first trip which was about 6 weeks, I returned to the U.S. and in about 2 weeks I got a notification that my account was closed without any explanation. The bank branch was unable to help me since they saw no issues and were not involved or able to access the department that made this decision. Fortunately, I was in the States when this happened otherwise I could have been stuck outside the country without access to funds. If you want to reward a bank for treating their customers like criminals Chase is the place.
Chase online business banking ACCOUNT MANAGEMENT has been down a month and they can’t seem to fix it!
I had banked with Chase for over 20 years. The interest rates for deposit accounts are crap. You can get much more with no fees at many other banks. To make matters worse, the CEO is either stupid or corrupt. Neither is good.