| 5 star: | (17) | |
| 4 star: | (2) | |
| 3 star: | (6) | |
| 2 star: | (2) | |
| 1 star: | (23) |
I have liked Customer's Bank PRIOR to their involvement with "MAX MY SAVINGS".
I am actually hoping they might allow me to change my existing account to their high (5.3APY) account without the third party involvement of MAX MY INTEREST... some time in the future maybe.
But my inquiry here is whether anyone has entirely read, and UNDERSTANDS, the plethora of documentation, agreements and terms that MMI requires.
I know one respected party on here has not had any evident issue,...
But I just read the entire Federal Complaint filed against another third party service named "MX TECHNOLOGYS" and now I'm even more so apprehensive and skeptical of any third party involvement and specifically MAX MY INTEREST.
The complaint is "scary". I believe this will provide it if you're interested.
https://pdfserver.amlaw.com/legalradar/48675699_complaint.pdf.
Basic question:
ANYONE REALLY CONFIDENT IN "MAX MY INTEREST" involvement.
Thanks in advance for any knowledge or opinion.
(PS...Had to rate Customers so gave them a neutral due to their involvement with MMI. Prior to their involvement with MMI , and having to change my account over to their high interest account, I rated them 5 star...*****)
I don't use them for savings, but as a checking account they are the best of the best.. has never let me down. Honestly would've been screwed in many situations if I hadn't had an account here.
Their "rates" are absolutely predatory and their customer service is bottom of the barrel. If anything, save yourself the hassle and and go elsewhere.
Talk to your banker for details about your specific savings account.
I had 2 savings accounts. They close one due to "fraud", no reason given. The other account was left open, but now they are restricting access it the money that is in the account and won't give it back. I have never had any problem with any other bank like this before. So be careful when you put money in this bank they may not give it back.
It appears Trust Accounts are allowed at this bank.
https://www.customersbank.com/consumer-disclosures/
I would give them high 5 stars at least for their CSR people.
I have their former account that pays approx 4% and I did pull mid6 from them for a much better rate... BUT I called today and immediately got a professional and friendly CSR (ANNA) that just told me the TRUTH... I appreciate that.
Yes, they have at this time suspended their 5+% account.. while management assesses the current banking situation. QUITE FRANKLY, I don't blame them... and that is fair and honest and probably darn prudent.
They are not putting out a "leader" that they may have to back out of later.
However, I do not understand why any FI would use exclusively that "MAX MY INTEREST" program. I went on it and after putting in my preliminary information , I got a page with numerous contracts to read and a "continue button" that required I agree to their charges I walked away immediately with all that KRAP.
Anybody have any idea why FI would use "MAX MY INTEREST" exclusively (only method to establish an account).?????????????????
Based on advise from Midas89, I initiated this account on the Max site and as soon as it was up and running on the Customers site I deleted by linked checking account on the Max site. So there can be no "optimization" and I will therefore not be charged a fee.
Customer Service for Customs Bank told me that I could even terminate my account on the Max site and still get the 5.05% APY as long as I initiated the account from the Max site. But as long as they can't charge me a fee as there is no longer a linked checking account in my Max account, I'll leave it up and running to play it safe.
Sends you some 3rd party app sounds like Raisin or savebetter generic version?
Yes! Max is not a bank and never takes custody of your funds. Max simply helps you earn more interest on the cash in your existing bank accounts and any additional accounts that you may choose to open.
Can't open an account without a cell phone tracking device? Sorry I don't microwave my brains for cash.. Keep your higher rate.
Opened High-Yield Digital Savings when they advertised 4.05% APY on their website. Deposited money in the same day. since I had other accounts opened. Consumer Disclosures showed The annual percentage yield (APY) is 4.05%.
Received a statement on 12/15 with 3.17% APY interest instead.of 4.05% APY. Please check your statements. The details showed 3.98% Interest rate during the month.
Update 12/28/22: They credited me missing interest today after multiple calls to the bank and messaging to them through their website. Customer service had no understanding and keep telling everything is correct. You have to request a Customer Service rep to connect you with a banking team to have have any resolution! I have replaced Bait and switch header as result.
Total waste of time. What a fraud.
Wasted over an hour already trying to set up my online access. I think I just lost my 100 dollars I authorized them to take to set up the account. Now I have no access to cancel this and there is no stateside customer service.
There is much more. I will update this when I have calmed down..
Update Dec 21, 2022 - I didn't think this posted, so I tried posting another review. Personally, I like talking to women from Asia; but I just don't want to 'have' to do it regarding my banking. Not sure someone would try to imply there is any preconceived bias here regarding foreigners. Seems a bit presumptuous.
Could not get a hold of any help stateside & the out of country help wasn't able to do all the things I needed done. In the end, CB emailed me and said the account was closed & the initial dep would not go through. Well it did.. My credit union was able to get the money back after I showed them the email stating the account was closed.
As an aside, I found several numbers stateside for CB & none of them work.. Very off putting.
Garbage bank. Opened a checking and got the account number instead of doing the slow funding method. Then a a day after I created a login they locked my account for no reason. There cs team will send u to the fraud department in which u have to leave a voicemail and they will call u in 3 days. Its been like this for the past month as “they’ve been backed up on requests” when really there too lazy to get a good fraud team. Stay away
Because of this lawsuit - https://www.bankingdive.com/news/customers-bank-kservicing-58m-ppp-dispute-kabbage-amex/635468/ - I am guessing this bank is way short of funds due to which they have raised the rate to 4.05% APY, which I suspect will drop soon.
Application process was straight forward. ACH limits...Deposits 5k per day, 30k per month. These limits are greatly expanded after 30 days of account opening. The limits then increase to 250k per day and one million per month. Customer service was good, the 2 times I contacted them. There are no limits to the amount of external accounts you can link. There are NO monthly or closing fees associated with this account.
UPDATE: Effective immediately, ALL transfers will be SUSPENDED for 30 days from account opening.
I have been a long standing Health Saving Account client of Optum Bank after the account transfer from Wells Fargo(they quit doing them). I wanted to increase the number of investment choices so I decided to transfer my funds to a discount broker.
I set up the new HSA account and they tried to pull in my funds. I was told that Optum can not do in-kind transfers. When I looked at Optum's Investment tabs on their website I did not see the possibility of selling the mutual funds for cash. There was only the possibility to transfer them into Money market securities. I figured that a Money Market security also would be a in-kind transfer.
I called up the Wellsfargo past client number. The customer service staff walked me through which screen to go to for a link to hit that said "liquidate investments." That's where the problem occurred because the software had a option to invest the cash into preselected investments choices once it cash level gets over `$2020. The customer service rep did not tell me to turn that feature off in their software. Or more importantly the software is not smart enough not to turn that feature off if you "liquidate investments". SO, the day after I called my investments were sold(October 12, 2022). On October 13th, the Mutual fund auto investment Purchase was done. Once again I had my new brokerage house pull the cash from Optum. On October 14th I received a email telling me once again that they can not do in-kind transfers. REALLY!!
So I go back into their website and sure enough mutual funds were reinvested. I remembered where I had to go on the Website to "liquidate investments" and I knew that I had to find where I should turn off the Auto Investment Purchase option. So, I turned it off. Unfortunately, the market dropped during the few days and their incompetence costs me $2,263.
I have been on the phone numerous times and no one calls me back with a solution and a refund of my money so I can get my cash out to reinvest into the market.
I recently received information from Optum that my complaint can not be acted upon. They said when you activate the "liquidation Assets" button that there is a Bubble Warning to turn off the HSA autoinvest feature. Well I did the liquidation twice, once with a Customer Service helping me on their website and the second time by myself. I never saw or heard from the Customer Service rep any Warning bubble. I feel it is likely a recent feature to the Website(i.e. after my experience).
I can not recommend using Optum for any type of account. It is obvious that their Website has bugs and their Customer Service Representatives unknowledgeable of their software. Worse yet, they don't document the phone calls received, they don't act on questions asked or information requested(I asked for my audios of my phone calls into to them). What about the Freedom of Information Act??
Cheers to Customers for being near the top
of the pack!
This bank is very slow. No way to contact them and when they email you, they take 5-7 days to reply and fullfil a simple request. Would never recommend this bank at all. Chase , capital one are much much better and care about their customers. they hold your funds and dont even explain why its pending. Worst customer service as well. Do not go to this bank. Instead go to chase. Much better and straight forward.
I opened an Ascent account and when I received my first statement, I noticed that Customer's Bank conveniently forgot to credit any of my earned interest for almost the entire month I had my initial deposit.
I had to call to rectify.
Wondering if this has happened to anyone else??
I created an account just to say the customer service at this bank has been top notch. Yes, you have to get past the call center to talk to actual bank employees, but then the service is outstanding.
I appreciate the reviews that mentioned the withdrawal limits, so I plan to initiating all transactions from an external account to get around the limits.
I'll update if I run into any issues, but so far... smooth sailing (and a great rate).
My application was denied. Customer service said that it was that I had applied for too many accounts recently.
I opened an Ascent account in September with a guarantee of 2.25% through June 30 of 2020 (minimum 25K deposit required). I had trouble opening the account online which would not allow me to choose the higher paying Ascent account. It took a conversation with an overseas rep to finally switch me to a rep in Pennsylvania who then opened the online account for me on her end. Both reps were courteous. However, though my balance was transferred into the account and I could view it online, I kept receiving automatic alerts on more then one occasion advising me to finalize the Ascent account and deposit cash into the account. I also received a letter from the bank informing me that the account was opened, but the actual opening date stated was wrong and lead me to think that I was not being credited fully for 2 weeks worth of interest. This kind of confusion caused me to keep calling the banks service reps to make sure all was well and my cash was actually earning interest. Well finally now, all seems to have been finalized and I can see that my cash is there and is earning the interest it's supposed to earn.
My only outstanding complaint is that I wish the bank would post the interest rate on my account page for me to see. Posting the current interest rate that I am being paid is a standard kind of confirmation that every other online bank account I have does provide, and Customer's Bank should do this too. EDITED TO ADD 11-7-19; After I don't know how many visits to my online account, I finally stumbled upon where I needed to click and see the current interest rate they posted to my balance.
I’m very impressed with the assistance provided by customer service at Customers Bank! I was looking to open a new account, but was hesitant to pull the trigger. I had many questions that the customer service representative was able to address & answer with ease & patience to ensure I understood completely in order to make the best decisions. Thank you so much to the customer service team at Customers Bank for making this process easy!
I recently opened an account with Customers Bank and their representatives were extremely helpful in explaining how to use and make transactions through this site. I was very impressed with their customers service team and would recommend this bank for anybody who is looking for a company who has your back and best interest at heart. Thank you!
I just open a savings account here for the 2.40% instead of the 0.05% offered by my bank. I called customer service to have them walk me through opening the account and the person I spoke to was really nice and helpful.
The customer service is grade A. Whenever I have a question or need additional help, I'm able to get in contact with someone and get an answer quickly. I had a particularly positive experience this week and wanted to share.
it was easy to open online for the 2.5% APY however, they can only take $50,000 maximum from an external bank.
I opened the account within a couple minutes, so the online account opening process was painless and easy. The 2.25% APY is guaranteed through June of 2019, so at least I know that I will be getting this rate for the next 8 months and I was assured that it is not an introductory rate, so even after June 2019 the rate should stay competitive.
Account opening and initial transfer went fine, but then I tried to move more money *in*. No matter what amount I seemed to try to transfer in it told me that it exceeded the "External Transfer Limit".
Called the "Customer Service" phone number and spoke to a hard to understand foreign national who is not an employee of Customer's Bank, who will follow a script and be dismissive and rude. The "external transfer" limit is $5000 per day. This literally makes the Ascent account useless, as you cannot access more than $30k in a month, and that's only if you don't mind knowing you're almost certainly going to be the subject of a SAR.
Update: If you are persistent you can get a supervisor to call you back who has the ability to escalate your call to actual employees of the bank. Options that the foreign help-desk isn't aware of do exist.
Wanted the money market account. Had the money
Did the application process all the way through the end.
It prompted a security question, and one of them had no right answer.
I guessed an answer and it told me there was an error and I had to call.
I called and the overseas person was extremely short and strange and told me I'm sorry we can not process your application and tried to hang up on me as fast as possible.
How does a bank turn away big deposits like that? Sigh.
Love the rate... easy online experience...professional service.
This bank has the worst on-line application experience and customer service department I have ever encountered in many years of banking. No return phone calls, no on-line tech support, no explanation for failed application. Great rate, but not worth the headaches.
The only reason to be with them is their good rate right now (August 2018). Every time I call their customer service with a question, I get an overseas person who I can barely understand. Why does a Pennsylvania bank have an overseas customer service department??
Also, why is the ACH policy so darn ridiculous. Would anyone deal with a local bank that had crazy limits (5k per day) on your deposits and withdrawals? NO!!!!
Apparently they impose a 5K per day/50K per month hard limit on not on ach's and wires initiated internally but ALSO on wires initiated externally so if you deposited a large sum be prepared for it to take months to get back OR you can cancel your account which requires 14 days advanced notice and get a check sent in the mail. Avoid this bank!
I just transferred money into the bank for their Money Market Ascent, however will be transferring out right away. Just got off the phone with their customer service, they have no idea how another person's phone number's shows up on my "Security" test screen for logging in. I end up having to put down one device and log in with another, now I am having to completely close and move my money in chunks in order to avoid receiving a "check" in the mail in 7 - 10 business days! .
I got an offer to open Ascent Money Market Saving Account that earns 2.03% APY. I signed up and opened account but I ended up without ever using the account. You cannot transfer 25K from external account because I got an error message saying that it exceed external account transfer limit. Their money market saving account only pays the interest if the account had 25K balance so it makes no sense to have limit on external transfer. Also, I tried to contact the bank using online messaging. There was no way to send a message. I ended up just calling and closing the account. The online account felt outdated. Customer Service spoke poor English and she asked too much unnecessary question such as social security number. My current bank pays less interest but I am going to stay with them.
DO NOT EVER USE THIS BANK! They cancelled my card without my permission, and refuse to refund me my money. They claimed that someone called in and said that there was fraudulent charges made with my card, so they cancelled it, but will not refund the money from the supposedly fraudulent charges! ALL the representatives are arrogant, VERY rude, and have very hard to understand accents. Once I am able to obtain my card, I will be withdrawing all my funds and banking elsewhere. I went against my better judgement and used this bank on the recommendation of my college (DES MOINES AREA COMMUNITY COLLEGE), but I will be returning to my credit union as soon as I can have my funds transfered!
Good Luck, the people are non responsive at best
Don't do business with them. Not friendly or helpful management staff. It's either their way or no way.
Not very customer service oriented.
An excellent bank to deal with. All staff are very professional and knowledgable. They quickly resolve any issue and provide individual service. This is not a mega national bank with little or no care for customers, but a strong regional bank with strong dedication to the areas they service. Their online banking experience is easy and friendly. They need to increase their ACH transfer limits for customers.
I have found Customer"s Bank to be outstanding in all ways, since I moved personal and business accounts there 3 years ago. They have the best rates and best customer service of all the other banks. It's like dealing with a small personal bank with big bank capability. Their money market rates are excellent and safe.
Apparently, all the people who wrote negative comments about Customers Bank never visited the one located in Newtown, PA. The entire staff there is extremely knowledgeable and helpful in every way, and they make each and every customer feel they are special as soon as they walk in the door. We never felt this way about any other bank we dealt with and our entire family goes there. I highly recommend this location.
I can't speak to the experiences of the previous posters, but my experience was very pleasant. Staff were courteous and the rates were great.
Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank.