Customers Bank is a mid-sized, Pennsylvania-based bank that offers personal and business banking depository and loan products and services. The bank has been in recognized in the past by DepositAccounts for its money market specials.
Customers Bank’s checking account offerings feature a free option that has no minimum balance requirement or monthly fees, and another option that has a minimum account balance requirement but also refunds an ATM fee incurred in the United States. The bank’s savings account usually offers a competitive interest rate that, along with its money market account offering, targets consumers looking to maintain liquidity while experiencing some sort of return. Limited Certificate of Deposit (CD) options are available and the bank is currently offering a 12-month term length. Customers Bank’s Visa debit card gives consumers an opportunity to earn cash back on their every day spending. On the business banking side, checking accounts and commercial lending enable the bank to provide solutions for different businesses.
Customers Bank online banking provides a web-based platform for customers to utilize budgeting and financial management tools powered by Intuit. Account holders can also use the online banking system to pay bills, transfer funds, check balances, and deposit checks. The bank’s mobile apps also create a way for these tasks to be completed via a smartphone while on the run. These online platforms also come with an added layer of security provided by the bank.
Customers Bank was originally established in 1997 as New Century Bank. The bank changed its name in 2011 and is headquartered in Phoenixville, Pennsylvania. It serves its customers through multiple branches across several states.
I created an account just to say the customer service at this bank has been top notch. Yes, you have to get past the call center to talk to actual bank employees, but then the service is outstanding.
I appreciate the reviews that mentioned the withdrawal limits, so I plan to initiating all transactions from an external account to get around the limits.
I'll update if I run into any issues, but so far... smooth sailing (and a great rate).
I’m very impressed with the assistance provided by customer service at Customers Bank! I was looking to open a new account, but was hesitant to pull the trigger. I had many questions that the customer service representative was able to address & answer with ease & patience to ensure I understood completely in order to make the best decisions. Thank you so much to the customer service team at Customers Bank for making this process easy!
I recently opened an account with Customers Bank and their representatives were extremely helpful in explaining how to use and make transactions through this site. I was very impressed with their customers service team and would recommend this bank for anybody who is looking for a company who has your back and best interest at heart. Thank you!
|FDIC Certificate #||34444|
|Return on Assets - YTD||0.44%|
|Return on Equity - YTD||5.36%|
|Annual Interest Income||$250.6MM|
|Assets and Liabilities|
|Assets||Q2 2020vs Q2 2019||$17.89B$11.18B|
|Loans||Q2 2020vs Q2 2019||$15.13B$9.67B|
|Deposits||Q2 2020vs Q2 2019||$11.06B$8.20B|
|Equity Capital||Q2 2020vs Q2 2019||$1.10B$1.07B|
|Loan Loss Allowance||Q2 2020vs Q2 2019||$159.9MM$48.4MM|
|Unbacked Noncurrent Loans||Q2 2020vs Q2 2019||$87.0MM$16.5MM|
|Real Estate Owned||Q2 2020vs Q2 2019||$131.00K$1.1MM|
Rates for Customers Bank are currently being reviewed.