Customers Bank

Overview / Commentary
99 Bridge St
Phoenixville, PA 19460

Customers Bank is a mid-sized, Pennsylvania-based bank that offers personal and business banking depository and loan products and services. The bank has been in recognized in the past by DepositAccounts for its money market specials.

Customers Bank’s checking account offerings feature a free option that has no minimum balance requirement or monthly fees, and another option that has a minimum account balance requirement but also refunds an ATM fee incurred in the United States. The bank’s savings account usually offers a competitive interest rate that, along with its money market account offering, targets consumers looking to maintain liquidity while experiencing some sort of return. Limited Certificate of Deposit (CD) options are available and the bank is currently offering a 12-month term length. Customers Bank’s Visa debit card gives consumers an opportunity to earn cash back on their every day spending. On the business banking side, checking accounts and commercial lending enable the bank to provide solutions for different businesses.

Customers Bank online banking provides a web-based platform for customers to utilize budgeting and financial management tools powered by Intuit. Account holders can also use the online banking system to pay bills, transfer funds, check balances, and deposit checks. The bank’s mobile apps also create a way for these tasks to be completed via a smartphone while on the run. These online platforms also come with an added layer of security provided by the bank.

Customers Bank was originally established in 1997 as New Century Bank. The bank changed its name in 2011 and is headquartered in Phoenixville, Pennsylvania. It serves its customers through multiple branches across several states.

Related Posts

Customers Bank Adds Rate Guarantee on Ascent Money Market (2.25% APY) - 10/11/2019

Customers Bank has added a new rate guarantee (June 30, 2020) for its Ascent Money Market Savings Account (2.25% APY). Min opening deposit and min balance is $25k.

Customers Bank Adds Nationwide High-Yield Savings, 2.50% APY - 3/15/2019

Customers Bank (PA) has a new nationally available High-Yield Savings Account (2.50% APY, $25k+). Minimum opening deposit is $25k. Available only online.

View all posts from:

Amazing Customer Service...

Posted by: FDICME | Jan 4, 2020

I created an account just to say the customer service at this bank has been top notch. Yes, you have to get past the call center to talk to actual bank employees, but then the service is outstanding.

I appreciate the reviews that mentioned the withdrawal limits, so I plan to initiating all transactions from an external account to get around the limits.

I'll update if I run into any issues, but so far... smooth sailing (and a great rate).

So Far So Good. Minor Glitches And Complaint....

Posted by: TBT | Oct 30, 2019

I opened an Ascent account in September with a guarantee of 2.25% through June 30 of 2020 (minimum 25K deposit required). I had trouble opening the account online which would not allow me to choose the higher paying Ascent account. It took a conversation with an overseas rep to finally switch me to a rep in Pennsylvania who then opened the online account for me on her end. Both reps were courteous. However, though my balance was transferred into the account and I could view it online, I kept receiving automatic alerts on more then one occasion advising me to finalize the Ascent account and deposit cash into the account. I also received a letter from the bank informing me that the account was opened, but the actual opening date stated was wrong and lead me to think that I was not being credited fully for 2 weeks worth of interest. This kind of confusion caused me to keep calling the banks service reps to make sure all was well and my cash was actually earning interest. Well finally now, all seems to have been finalized and I can see that my cash is there and is earning the interest it's supposed to earn.

My only outstanding complaint is that I wish the bank would post the interest rate on my account page for me to see. Posting the current interest rate that I am being paid is a standard kind of confirmation that every other online bank account I have does provide, and Customer's Bank should do this too. EDITED TO ADD 11-7-19; After I don't know how many visits to my online account, I finally stumbled upon where I needed to click and see the current interest rate they posted to my balance.

Confusing Bank To Deal With

Posted by: vman | Aug 28, 2018

The only reason to be with them is their good rate right now (August 2018). Every time I call their customer service with a question, I get an overseas person who I can barely understand. Why does a Pennsylvania bank have an overseas customer service department??
Also, why is the ACH policy so darn ridiculous. Would anyone deal with a local bank that had crazy limits (5k per day) on your deposits and withdrawals? NO!!!!

Application Denied For Too Many Recent Accounts

Posted by: bluechalk | Oct 31, 2019

My application was denied. Customer service said that it was that I had applied for too many accounts recently.



Health Grade Components

FDIC Certificate #34444
Year Established1997
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.68%
Return on Equity - YTD6.77%
Annual Interest Income$339.7MM
Assets and Liabilities
AssetsQ3 2019vs Q3 2018$11.72B$10.62B
LoansQ3 2019vs Q3 2018$10.23B$8.72B
DepositsQ3 2019vs Q3 2018$8.96B$8.56B
Equity CapitalQ3 2019vs Q3 2018$1.11B$1.05B
Loan Loss AllowanceQ3 2019vs Q3 2018$51.1MM$40.7MM
Unbacked Noncurrent LoansQ3 2019vs Q3 2018$19.4MM$26.0MM
Real Estate OwnedQ3 2019vs Q3 2018$204.00K$1.5MM
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Always verify rates and promotions with the bank or credit union. We are not Customers Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Customers Bank Savings Account Rates

1.95%$25k-High-Yield Savings Account
1.95%$5k-Digital Savings
0.40%$50-Retirement Savings
0.15%--Reserve Savings Account

Customers Bank Money Market Rates

2.25%$25k-Ascent Money Market - Online Only
2.00%$250k-Promo Money Market - Hamilton, Yardley, Doylestown, Langhorne Branches Only
1.50%$250k-Promo Money Market - In Branch Only
1.25%*$250k*-Money Market Account
OTHER TIERS: 0.50% Up to $50k | 0.75% $50k - $100k | 1.00% $100k - $250k
0.40%*$25k*-Business Money Market Accounts
OTHER TIERS: 0.20% $1k - $10k | 0.35% $10k - $25k
0.25%--Government Deposit Money Market

Customers Bank Checking Account Rates

2.00%--Bonus Checking with POS - Qualifying
1.00%--Commercial Interest Checking
0.25%--Bonus Checking
0.15%--Non-Profit Interest Checking
0.15%--Business Escrow Checking
0.10%--Government Deposit Interest Checking

Customers Bank CD Rates

3.00%$100k-60 Month DST CD (School and Government Agencies)
2.95%$100k-48 Month DST CD (School and Government Agencies)
2.90%$100k-36 Month DST CD (School and Government Agencies)
2.80%$100k-24 Month DST CD (School and Government Agencies)
2.70%$100k-18 Month DST CD (School and Government Agencies)
2.60%$100k-12 Month DST CD (School and Government Agencies)
2.55%$100k-10 Month DST CD (School and Government Agencies)
2.55%$100k-11 Month DST CD (School and Government Agencies)
2.50%$100k-9 Month DST CD (School and Government Agencies)
2.45%$100k-7 Month DST CD (School and Government Agencies)
2.45%$100k-8 Month DST CD (School and Government Agencies)
2.40%$100k-6 Month DST CD (School and Government Agencies)
2.35%$100k-5 Month DST CD (School and Government Agencies)
2.00%$25k-15 Month Ascent CD
1.95%$500-13 Month Promotional CD
1.95%$500-15 Month Promotional CD
1.95%$500-Business 13 Month Promotional CD
1.95%$500-Business 15 Month Promotional CD
1.80%$500-2 Year CD Special (New Money Only)
1.80%$500-Business 2 Year Promotional CD
1.60%$500-60 Month CD
1.60%$500-Business 60 Month CD
1.35%$500-48 Month CD
1.35%$500-Business 48 Month CD
1.25%$500-36 Month CD
1.25%$500-Business 36 Month CD
1.05%$500-30 Month CD
1.05%$500-Business 30 Month CD
0.85%$500-24 Month CD
0.85%$500-Business 24 Month CD
0.70%$500-18 Month CD
0.70%$500-Business 18 Month CD
0.65%$500-13 Month CD
0.65%$500-Business 13 Month CD
0.60%$500-12 Month CD
0.60%$500-Business 12 Month CD
0.50%$500-9 Month CD
0.50%$500-Business 9 Month CD
0.35%$500-6 Month CD
0.35%$500-Business 6 Month CD
0.25%$500-3 Month CD
0.25%$500-Business 3 Month CD

Customers Bank IRA Rates

1.60%$500-60 Month IRA
1.35%$500-48 Month IRA
1.25%$500-36 Month IRA
1.05%$500-30 Month IRA
0.85%$500-24 Month IRA
0.65%$500-13 Month IRA
0.60%$500-12 Month IRA
0.50%$500-9 Month IRA
0.35%$500-6 Month IRA
0.25%$500-3 Month IRA


Philadelphia Area

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