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Overview / Commentary
610-933-2000
99 Bridge St
Phoenixville, PA 19460

Customers Bank is a mid-sized, Pennsylvania-based bank that offers personal and business banking depository and loan products and services. The bank has been in recognized in the past by DepositAccounts for its money market specials.

Customers Bank’s checking account offerings feature a free option that has no minimum balance requirement or monthly fees, and another option that has a minimum account balance requirement but also refunds an ATM fee incurred in the United States. The bank’s savings account usually offers a competitive interest rate that, along with its money market account offering, targets consumers looking to maintain liquidity while experiencing some sort of return. Limited Certificate of Deposit (CD) options are available and the bank is currently offering a 12-month term length. Customers Bank’s Visa debit card gives consumers an opportunity to earn cash back on their every day spending. On the business banking side, checking accounts and commercial lending enable the bank to provide solutions for different businesses.

Customers Bank online banking provides a web-based platform for customers to utilize budgeting and financial management tools powered by Intuit. Account holders can also use the online banking system to pay bills, transfer funds, check balances, and deposit checks. The bank’s mobile apps also create a way for these tasks to be completed via a smartphone while on the run. These online platforms also come with an added layer of security provided by the bank.

Customers Bank was originally established in 1997 as New Century Bank. The bank changed its name in 2011 and is headquartered in Phoenixville, Pennsylvania. It serves its customers through multiple branches across several states.

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Highly Professional & Responsible

Posted by: AlexBixby | Jun 23, 2013

An excellent bank to deal with. All staff are very professional and knowledgable. They quickly resolve any issue and provide individual service. This is not a mega national bank with little or no care for customers, but a strong regional bank with strong dedication to the areas they service. Their online banking experience is easy and friendly. They need to increase their ACH transfer limits for customers.

$51M To Where????

This "local..home town" bank is investing $51,000,000 with two brothers to start a bank in India. What? Not enough local business or have you been "conned"?

Horrible, Do Not Bank Here!

DO NOT EVER USE THIS BANK! They cancelled my card without my permission, and refuse to refund me my money. They claimed that someone called in and said that there was fraudulent charges made with my card, so they cancelled it, but will not refund the money from the supposedly fraudulent charges! ALL the representatives are arrogant, VERY rude, and have very hard to understand accents. Once I am able to obtain my card, I will be withdrawing all my funds and banking elsewhere. I went against my better judgement and used this bank on the recommendation of my college (DES MOINES AREA COMMUNITY COLLEGE), but I will be returning to my credit union as soon as I can have my funds transfered!

Customer's Bank

Posted by: jk | Dec 26, 2012

I have found Customer"s Bank to be outstanding in all ways, since I moved personal and business accounts there 3 years ago.  They have the best rates and best customer service of all the other banks.  It's like dealing with a small personal bank with big bank capability.  Their money market rates are excellent and safe.

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Health
A

Health Grade Components

Overall
FDIC Certificate #34444
Year Established1997
Employees757
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.93%
Return on Equity - YTD12.62%
Annual Interest Income$238.9MM
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$9.57B$7.58B
LoansQ3 2016vs Q3 2015$8.38B$6.47B
DepositsQ3 2016vs Q3 2015$7.50B$5.81B
Equity CapitalQ3 2016vs Q3 2015$792.2MM$550.4MM
Loan Loss AllowanceQ3 2016vs Q3 2015$37.9MM$33.8MM
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$19.5MM$27.9MM
Real Estate OwnedQ3 2016vs Q3 2015$3.9MM$7.9MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Customers Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Customers Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Reserve Savings Account

Customers Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%*$10k*$500kMoney Market Account
OTHER TIERS: 0.40% $500 - $10k
0.40%*$25k*-Business Money Market Accounts
OTHER TIERS: 0.20% $1k - $10k | 0.35% $10k - $25k

Customers Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Non-Profit Interest Checking

Customers Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.60%$500-60 Month CD
1.35%$500-48 Month CD
1.25%$500-36 Month CD
0.85%$500-24 Month CD
0.70%$500-18 Month CD
0.65%$500-13 Month CD
0.60%$500-12 Month CD
0.50%$500-9 Month CD
Locations

Customers Bank has 14 locations. Click to view all Customers Bank locations.