| 5 star: | (0) | |
| 4 star: | (0) | |
| 3 star: | (1) | |
| 2 star: | (0) | |
| 1 star: | (5) |
I have been with this credit union for 30 plus years. They have a reputation for not giving African American loans, Personal loans home loans etc. I have direct deposit. I have been on my job for 30 plus years. I requested a $3000 personal loan, and they turned me down. I will be changing my banking information to another credit union. Due to lack of respect from this one. please do not bank at this credit union something just doesn't smell right.
We have been banking at DFCU for over 35 years. Sat. we wanted to make a withdrawal of 300.00 and they said they had no money. We asked for hundreds-no, we asked for 50s-no, so we asked for 20s, and were told they were not giving any money out. Anyone else ever have this? From any bank/credit union?
I would not recommend DFCU. They charge you $32.00 NSF fee's for stuff that has not even hit your account that you can see on your end. Then when you call the customer service line they get snotty with you. The lady told my husband "Sir I can tell you just don't want to pay the NSF fee's" No, not when we did nothing wrong and nothing in our online account shows that we deserved these fee's. They are crooks.
BEWARE--THEY ARE NOT A GOOD Company (I wish I could give them less than 1 star). I have banked with this Company since they took over from U of M Credit Union over 10 plus years. Last month they put a $1400 deposit that I made in someone else's account. 18 days later I found the error and called to see why my bank was low - it took me over 2 hours to get through, then I was shuffled to 2 other people who could not help. They informed me they would call me back after they investigated the situation they did not. When they discovered their after after I found it they deposited it back to my account over 19 days later. They would not compensate me in anyway for my time. I also asked for a formal letter of apology and they refused to give me one, saying that they already apologized on the phone. DO NOT Trust your hard earned money to this bank. These people are incompetent their excuse was they have allot of new tellers?? No one deserves this treatment. I will be withdrawing ALL of my money from this horrible institution. Yeah mistakes happen but this is the third mistake they have made the other had to do with not depositing the right amount of money in my accounts, etc... If you make a mistake take accountability for it provide remuneration - if I borrow or took money from they you can better believe they would put interest on it. SHAME on you DFCU!!!!