I've kept this bank even though I've moved out of their service area. The mobile app is really useful, and I'm able to do remote check deposits, so I don't even need a brick and mortar bank. They've been helpful when there have been issues. My apartment complex moved auto withdrawal systems and accidentally charged me twice one month. Dollar Bank blocked the second charge before I even noticed what happened. Their customer service is great, too: they even sent a personalized thank you note when I opened my account. I highly recommend this bank!
My husband and I have used Dollar Bank for almost all of our banking needs for many years. We keep going back to them because of their willingness to look out for us and provide us with the proper products for our needs. One instance that sticks out in my mind was the time that the local branch refused a payment that was mistakenly made by a company that I paid. I sent a payment through the online payment system and the company tried to take over $8,000 as their payment instead of $80. The local branch flagged the transaction as fraudulent and saved us from 1 huge headache and mess to get out of. They even went as far as refunding us an overdraft fee that the transaction had caused.
This credit card does not look out for customer interests. Dispute department fails to conduct appropriate and thorough investigations. Limits are difficult to increase despite high credit score. There are many options out there in terms of credit card services, I hoped to be able to support a smaller one but the lack of resources and customer service make it difficult.
I love the free money savings account, the rate is significantly higher than what other banks are offering. You also get 10 cents for swiping your debit card, so the cash rewards on the checking account are good. Customer service is good too, the people are friendly.
I have been with dollar bank for about 12 years. All about the fees !! constantly increasing !! they recently changed my account type with out notice and started to charge ATM fees along with a monthly service fee that just started to show up out of the blue. Currently looking for a new bank.