Dollar Bank is headquartered in Pittsburgh and is the 7th largest bank in the state of Pennsylvania. It is also the 150th largest bank in the nation. It was established in 1984 and as of March of 2018, it had grown to 1,343 employees at 73 locations. Dollar Bank has an A health rating.
I've kept this bank even though I've moved out of their service area. The mobile app is really useful, and I'm able to do remote check deposits, so I don't even need a brick and mortar bank. They've been helpful when there have been issues. My apartment complex moved auto withdrawal systems and accidentally charged me twice one month. Dollar Bank blocked the second charge before I even noticed what happened. Their customer service is great, too: they even sent a personalized thank you note when I opened my account. I highly recommend this bank!
My husband and I have used Dollar Bank for almost all of our banking needs for many years. We keep going back to them because of their willingness to look out for us and provide us with the proper products for our needs. One instance that sticks out in my mind was the time that the local branch refused a payment that was mistakenly made by a company that I paid. I sent a payment through the online payment system and the company tried to take over $8,000 as their payment instead of $80. The local branch flagged the transaction as fraudulent and saved us from 1 huge headache and mess to get out of. They even went as far as refunding us an overdraft fee that the transaction had caused.
I mostly used dollar bank's online services and while they were a bit behind larger banks in terms of their online services and website interface, I'm able to do the most important things via phone like deposit my paycheck, which is available up to $100 on the first day and $100 dollars each day afterwards until 2-3 business days have passed. Because it's a small bank, I'm pleased that it has this feature. Additionally, I like that I can easily obtain my bank statements in a pdf format online, I can change my password for online login without calling and being forced to wait until I receive additional instructions/information in the mail, and can quickly access my information with this feature without being gated my a time restraint of normal postal mail. The main reason I chose this bank was because I needed to have an account in order to receive a direct deposit with a new job and they only required $25 to start an account. Most other banks I looked into required a higher deposit amount, which I didn't have readily available starting a new job, and most had additional yearly fees to maintain the account which wasn't required with dollar bank. I wanted something quick and easy with services that I could utilize without being forced to interact with a teller on a weekly or even monthly basis. I never had to go to the local bank branch.
I love the free money savings account, the rate is significantly higher than what other banks are offering. You also get 10 cents for swiping your debit card, so the cash rewards on the checking account are good. Customer service is good too, the people are friendly.
This credit card does not look out for customer interests. Dispute department fails to conduct appropriate and thorough investigations. Limits are difficult to increase despite high credit score. There are many options out there in terms of credit card services, I hoped to be able to support a smaller one but the lack of resources and customer service make it difficult.
I have been with dollar bank for about 12 years. All about the fees !! constantly increasing !! they recently changed my account type with out notice and started to charge ATM fees along with a monthly service fee that just started to show up out of the blue. Currently looking for a new bank.
|FDIC Certificate #||32245|
|Return on Assets - YTD||0.66%|
|Return on Equity - YTD||5.94%|
|Annual Interest Income||$72.9MM|
|Assets and Liabilities|
|Assets||Q1 2018vs Q1 2017||$8.45B$8.09B|
|Loans||Q1 2018vs Q1 2017||$6.90B$6.58B|
|Deposits||Q1 2018vs Q1 2017||$6.69B$6.32B|
|Equity Capital||Q1 2018vs Q1 2017||$936.7MM$886.8MM|
|Loan Loss Allowance||Q1 2018vs Q1 2017||$45.8MM$41.8MM|
|Unbacked Noncurrent Loans||Q1 2018vs Q1 2017||$16.5MM$19.5MM|
|Real Estate Owned||Q1 2018vs Q1 2017||$2.6MM$3.3MM|
Rates for Dollar Bank are currently being reviewed.