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| 1 star: | (3) |
2 Days of not being able to reach anyone. If I call it d just hangs up. I want to cancel my cd. Seems sketchy.
I opened 6 months 5.77% APY CD today. The process took about 20 minutes.
They did ask for the following questions, including:
* where did you get the funding money from (job, investments, inheritance, etc).
*your current address and past addresses
*what is your job is and what career field you are under
*social security, date of birth, full legal name, driver's license
*and so much more !
They also connect your bank to their bank prior to any account approval. Then after all that, after divulging all my information, I was advised that the application will be under consideration. Of course I was upset and acted immediately to remove money from my own bank (the bank that I connected to this bank) less they suck it three weeks later (who knows).
I read the complaints in the BBB website, where people have had difficulty getting their money back after the CD matured. To have good sleeps at night, I decided not to continue and called my current bank to block Myebanc from taking money out of my personal bank.
I would not recommend this bank at all. Their small presence means just that, small customer service.
The good rate Bradesco offered six months ago required an absurdly high $100,000 minimum. When the rate was no longer competitive, I moved my funds and was penalized $50 for closing the account in less than 6 months. And, there is a $15 monthly charge for accounts at less than $5000. Customer service is helpful and knowledgeable IF you can get them to answer the phone. As for leaving a message, don't. The call won't be returned.
Long delay in getting back status on ticket or no response at all
Looks like the 5.23% 12-month and 18-month CDs didn't last long and neither did their 4.97% 6-month CD. Oh, well.
Been with this bank for about 10 years now. They offer excellent rates and even better customer service. Hugo is always very attentive and makes every effort to cater to my needs. Since I use this bank mainly to park funds long term I cannot comment on day to day banking experiences here but the few times I have had to take care of minor banking issues it has been taken care of immediately. I do wish they had a more user friendly website though! My only negative feedback would be that one is only allowed to withdraw $10K per day/$30Kpm online or pay $40 for a wire transfer. But I will live with it since I really like and trust this bank!