| 5 star: | (5) | |
| 4 star: | (1) | |
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| 1 star: | (4) |
Well, we applied on August 11th. Kept my phone with me for days...Called several times and was told someone would get back to us. Well I think we fell through the cracks. However, when we were contacted by Tim Borgmeyer, Assistant Vice President, he took excellent care of us. He personally helped us navigate all of the forms and issues. He was extremely knowledgeable and knew that getting our IRA out of Navy Federal might take some doing. He was right, however he kept us informed, he was patient while we were getting the money transferred and he called us as soon as our IRA and CD money arrived at efcu. He then put them into our accounts and gave us the 4.0 and 4.2 APY. We called him many, many times and he always got right back to us and made us feel very comfortable about working with this credit union. efcu kept their word!
Happy to be a member here!!
I am already a member, but I wanted my husband to join because I have had a positive experience with them. He applied online on 8/15 and just today, 3 days later, got an email saying they "have stopped processing new membership applications as we have reached our maximum deposit cap." So I guess even spouses can not even join now.
Update: EFCU was able to let my husband join.
I applied aug 15th took 3 days but got it open. Customer service rep Jenilyn is the best!! She emailed me at least 10 times and called me 6 times to get everything correct. She honored the 4.1% . She said they are honoring all applications turned in before the rate change , they are inundated with new applications. Yet she found the time to get me all set up with pod beneficiaries , certificate, checking,share ,and joining the required organization to join . Yes it's a lot of hoops to jump through but the service is second to none !
Yes it's a hard pull . Lots of questions to answer and hoops to jump through.
They really want to make sure you are who you say you are . Questions like obtaining your credit report ,what street you used to live on , who you know , what car you used to drive . Very thorough. I can't say enough good things about cs rep Jenilyn, she is very thorough, polite, patient , and friendly.
Thank you
Last week EFCU came out with a 4.1% jumbo CD rate. On Day One of this rate-hike, I both called and filled out an EFCU application. I was told by the credit union rep that the 4.1% rate will be good til the end of August. I was told I would be emailed and called once my account was set-up so I can fund it. A few days passed, and I noticed on Deposit Accounts that EFCU had included a new message saying it will take them 3 business days to process applications, presumably, and understandably, due to high demand. It has been 4 business days, and when I checked Deposit Accounts now, EFCU has suddenly disappeared. (!) So I checked their website, and their jumbo rate has dropped to 3.85%.
They asked a lot of personal questions in their application -- name and phone numbers of 2 people close to you, for example, a really strange question -- they have all your personal info, and then they do not even call you back, -- plus it looks like they have no intention of honoring their advertised 4.1% rate -- even for people who signed up the first day.
Egregious behavior.
This bank is TERRIBLE. Where to begin? None of the software works properly; I just got off the phone with a bank rep who was unable to help me log in. The reps sound ignorant and are not helpful. I wasted over two hours waiting on hold in attempts to get my account number, and fund the account, but after speaking to some of these people I wouldn't touch this bank with a ten-foot pole. Beware!
Agree with texan777. I started the thing thinking that I was going to get the usual PDF file to fill-out. Instead they asked for my name and address. This was to "validate my identity". Once that was entered it apparently had the computer pull my credit report. It started asking all of those anyoying questions that you can't remember the answers to when applying for a loan. It's pretty intrusive to do this kind of vetting just to submit an application for membership. If they're going to do a hard credit pull on you anyway, what's the point?
I opened an IRA with the help of Ms. Johnson in the Special Accounts Dept. Great service and competitive rates. Thank you Ms. Johnson! Andrew