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This has been the worst bank experience. My friends and family haven’t even heard of this happening. I went to open an account with them because they advertise the use of Zelle. I deposited 1500 dollars in CASH and my account was put on hold for a month. I walk into the bank to try to get access to my account, and it’s “unavailable” due to a higher office. Yes I was late on rent. No I was not told about any holds prior to the deposit.
Years later, after I haven’t done anything but store money there because I moved 4 states away, I try to deposit a money order online. Turns out, it was a scam money order. They definitely didn’t tell me this. What they DID do was lock my account. This is when I found out they do not have customer service on weekends. On Monday, I play phone tag with different reps telling me to call a different office. Eventually, I find out that, without even telling me, the account owner, they are closing ALL of my accounts. Not just the savings where the scam occured.
They continued to email me daily about “Checking a new document on my online account” and I can’t, because I am locked out. No, they would not allow me to access my account, no matter how many different forms of ID I could try to offer. Then I asked to speak to a supervisor. They informed me that they would not take the call because it was about a closed account. I still had jobs direct deposits going into these accounts, which were supposed to be closed. One day I called asking if the deposits would bounce back and was told there was no deposit, even though the job said processed . The next day, I called another rep and was told my deposits were in my account balance. It’s been two weeks since the scam and they are still ACCEPTING MY MONEY, but not letting me access it. I wish I hadn’t deposited that check. I wish I had never banked here to begin with. I seriously don’t have one good experience with them.
Whether they even knew that I was calling from my own number, I don’t know. They definitely lack the foresight and decency of a bank their size.
I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement. The runaround and bureaucracy at Fifth Third is atrocious. Fifth Third failed in its legal duty to secure and protect the consumer, and failed to reimburse. Upon further research, it appears that this is a pattern and practice by big banks across the country. See recent lawsuit by NY AG against Citibank. See Senator Sherrod Brown's Senate Committee on Banking. We have asked for copies of all documents supporting their denial of our request for reimbursement. Fifth Third so far is silent. We have filed complaints with the regulatory agencies, Consumer Financial Protection Bureau, and the Office of Comptroller of Currency. We have also filed with the BBB. I encourage similarly situated consumers at Fifth Third to do the same. #53Better. Here is our story. https://tinyurl.com/2p87exdy
https://tinyurl.com/mtz67yy2
https://tinyurl.com/mr3p4tdu
Today 2/22/24 I went into 5/3 Branch on North Fairfield Road in Beavercreek Ohio. I went in to make a large deposit and cash a small check of mine. Deposit was OK, but my Military ID was refused as it is not on there list which she would not show me. She only can accept Drivers License which Clark Howard says we should not use because of encoded information on it. But they have always accepted it prior. It has my picture on it and issued by State of Ohio. I protested and told her I would close out my accounts. She said fine, go ahead and close them. I finally gave her my DL, and she cashed $50 personal check. I told her I was going to call in a complaint on her. She said go ahead. I called in complaint to Arerial, and complaint process was started. This is not first time I called in a complaint on Sandra or Kaylee. MY ADVICE IS TO STAY AWAY FROM THIS FIFTH THIRD BRANCH AND STAY AWAY FROM KAYLEE / SANDRA DAVIS.
There are better branches to go to, like Xenia Branch, where Dennis Lange trains his employees way better.
Brought my account back to positive and the bank said it doesn't matter if you were positive at the end of the day you made another transaction that put u back in the negative so you have to pay a overdraft fee plus a daily overdraft fee plus a extended overdraft fee they take your money and say fuck u we are not taking the extra fees off go fuck yourself ! This bank is trash! I guess this guy doesn't understand the people get fucked up about money even die dangerous game yall are playing! This bank is a joke
What they are doing to senior citizens in the state of Ohio is predatory. They have 2 more days and then the story will be dropping here. Stay tuned.
The bank made an error in my account of $33,000 and refused to correct it. The transaction was made by 53 on behalf of a commercial customer we unfortunately had in common. The bank was happy to debit my account and credit the commercial account, but would not reverse their entry even though it was in error. Instead I had to wait for the commercial account holder to send me a refund, and my account stayed overdrawn until that was done. Now I am trying to get fees reversed and other access issues resolved and am passed from one group to another and no one will help. This has been going on for over a month. I am currently trying to contact the branch manager but no one answers the phone.
This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.
In all of my entire existence on this planet I have had many experiences with customer service for a variety of organizations and institutions. Most have been positive.
Yes, I had some trouble with AT&T insulting my aging parents ability to manage a cell phone, but I dumped them within minutes and never looked back.
Of course Comcast comes to mind with their terrible reputation and I would even give them a C- minus after dumping them and never looking back.
By far, and I do mean by far the worst, absolute worst, like absolute zero worst experience I have ever had with customer service over the course of the last two months has been with Fifth Third Bank.
Their policies and conduct and personnel all need a major overhaul.
Will they do it? Of course not. They have to many "assets" to ever think something is wrong.
So maybe I can't just dump them and never look back but as an avocation, I can tell the truth about this dismal failure of Bank as far as my voice can carry until the last day that I ever have to interact with them. That I can do and that I will do.
#customerservice #bank #fifththirdbank
I have a 100% history of payment in 18 credit cards. Only one credit card I have issues with, 53 bank. After I had the second issue with them (due to the long process compare to other banks to link an external account so no automatic payments possible) I went to a branch, paid all the balance, but surprise it seems like the person at the bank made a mistake and for just 1 dollar I have 6 MONTH LATE PAYMENTS. A credit of way more than 700 is now at 589. THANKS 53 BANK!!!!
If there were a ZERO in the rate that is what I would have rated you with. I will take my business other place.
When I was visiting a relative in Tennessee, I walked into a branch to break a $50 bill. The teller told me they cannot make change for me because I was not a customer. Um, what?? It is a $50 bill, cash, to be broken into 2 $20's and a $10 or 5 $10's - cash for cash. Nope. I have never seen such poor service and a petty refusal of a reasonable request. I vowed right then and there that I would not ever do business with this bank. They are expanding in my state and good luck with that if the service is that poor going forward.
For the last several years Fifth third was pretty good. However that changed especially with the credit card. I always use it pay it off every week. Evidently they figured that they will stop me from making payments until they charge interest pretty sure it should not be legal
This was the worst experience I have ever had, with any type of support interaction, for anything in my life.
I work at a software company and deal with customer issues all the time. This is beyond bad.
This bank is totally unprepared to handle customers. They are unreachable and unprofessional. I believe it is an empty warehouse building with a few servers and illegal immigrants answering phones.
will not accept NY address, CSR says they only do business in states that they have branches in.
I am an assistant of a local attorney and have been a title researcher for 28 years. I have NEVER had the trouble speaking with an individual as I had today in trying to speak with a representative of 5th/3rd. I am attempting to clean up a title for our client but because THE BANK is unable to find out who their customer is, the title will remain in limbo. This is an unacceptable solution to a very simple issue that every other bank we work with would have NO problem solving. Customers beware!!!
I've been with fifth third well over 20+ years and used to love them but not this year.
I love their early assess my advance feature.
But this year it's definitely a fifth third worse.
They closed our local branch. The nearest now an hour away. Not to worry the ATM is still open. And I received a letter stating that I can still use the ATM for most banking needs.
So the wife waited weeks for her retirement withdrawal as we struggle since she's no longer able to work. Fifth third closed her account due to this since she could no longer deposit.
Well she finally gets a small check in may which with no account signs over to me. Which I deposit in my account with no problems. Went right through. Which sets a precedent in my mind.
When the retirement check comes. She signs it over to me the exact same way. I deposit it without a worry. Remember? A fifth third better.
Nope. The next day it didn't post. So after talking to 2 chat reps then calling a customer service agent. I'm told they are sending it back and I can drive an hour for simple deposit and back. A fifth third better for me? How?
Also do you think they are sending the check from the ATM back? Nope. Some kind of replica that they will honor after I make my 2 hour drive.
Will my other local bank honor it so I can take care of it locally? I'm told they don't know but they will honor it. So that must mean no. So this check was deposited the 21st here it's the 28th still waiting to get the facsimile check back in the mail. A fifth third better.
If I'd took the wife to the local bank and opened up an account it would have been deposited.
So I no longer recommend fifth third bank. Nor do I trust it anymore. That's a bad way to do a customer who has been with them and supported them decades.
Don't cash checks with fifth third bank ATM unless you want to wait weeks or a month to get it back.
Very disappointed.
Opened an account at the local mid southern bank for check cashing and pretty much everything else. Won't be using fifth third like I used too.
Over a year ago someone stole our identity and took out a loan from Fifth Third. We have two letters from their corporate office absolving us from the loan, but they keep sending us bills and turned us over to a debt collector who dropped our case because we had documents from the Bank proving we did not owe that money. Fifth Third is still sending us the bills every month. We have tried calling and calling. There is no resolution from them. It is now simply in their computers to bill us and they could care less. Harassment. It's not our loan. They even told us they caught the person. Do they really need to be harassing us? Are there real people who work there who care about the middle income person?