Fifth Third Bank (OH) is headquartered in CINCINNATI and is the 3rd largest bank in the state of Ohio. It is also the 17th largest bank in the nation. It was established in 1865 and as of June of 2024, it had grown to 18,594 employees at 1,077 locations. Fifth Third Bank (OH)'s CD rates are 4X the national average, and it has an A health rating.
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5/2/12 - Empty Promises
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7/11/08 - 4.50% 37-Month / 4.15% 24-Month CD at Fifth Third Bank
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Not Available Nationwide
will not accept NY address, CSR says they only do business in states that they have branches in.
DON”T BANK HERE GEORGIA
This has been the worst bank experience. My friends and family haven’t even heard of this happening. I went to open an account with them because they advertise the use of Zelle. I deposited 1500 dollars in CASH and my account was put on hold for a month. I walk into the bank to try to get access to my account, and it’s “unavailable” due to a higher office. Yes I was late on rent. No I was not told about any holds prior to the deposit.
Years later, after I haven’t done anything but store money there because I moved 4 states away, I try to deposit a money order online. Turns out, it was a scam money order. They definitely didn’t tell me this. What they DID do was lock my account. This is when I found out they do not have customer service on weekends. On Monday, I play phone tag with different reps telling me to call a different office. Eventually, I find out that, without even telling me, the account owner, they are closing ALL of my accounts. Not just the savings where the scam occured.
They continued to email me daily about “Checking a new document on my online account” and I can’t, because I am locked out. No, they would not allow me to access my account, no matter how many different forms of ID I could try to offer. Then I asked to speak to a supervisor. They informed me that they would not take the call because it was about a closed account. I still had jobs direct deposits going into these accounts, which were supposed to be closed. One day I called asking if the deposits would bounce back and was told there was no deposit, even though the job said processed . The next day, I called another rep and was told my deposits were in my account balance. It’s been two weeks since the scam and they are still ACCEPTING MY MONEY, but not letting me access it. I wish I hadn’t deposited that check. I wish I had never banked here to begin with. I seriously don’t have one good experience with them.
Whether they even knew that I was calling from my own number, I don’t know. They definitely lack the foresight and decency of a bank their size.
Fifth Third Fails In Its Most Basic Duty: Protect Account & Reimburse When Funds Are Stolen
I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement. The runaround and bureaucracy at Fifth Third is atrocious. Fifth Third failed in its legal duty to secure and protect the consumer, and failed to reimburse. Upon further research, it appears that this is a pattern and practice by big banks across the country. See recent lawsuit by NY AG against Citibank. See Senator Sherrod Brown's Senate Committee on Banking. We have asked for copies of all documents supporting their denial of our request for reimbursement. Fifth Third so far is silent. We have filed complaints with the regulatory agencies, Consumer Financial Protection Bureau, and the Office of Comptroller of Currency. We have also filed with the BBB. I encourage similarly situated consumers at Fifth Third to do the same. #53Better. Here is our story. https://tinyurl.com/2p87exdy
https://tinyurl.com/mtz67yy2
https://tinyurl.com/mr3p4tdu
Beavercreek, Ohio 5/3 Rep Sandra Davis Aka Kaylee Davis
Today 2/22/24 I went into 5/3 Branch on North Fairfield Road in Beavercreek Ohio. I went in to make a large deposit and cash a small check of mine. Deposit was OK, but my Military ID was refused as it is not on there list which she would not show me. She only can accept Drivers License which Clark Howard says we should not use because of encoded information on it. But they have always accepted it prior. It has my picture on it and issued by State of Ohio. I protested and told her I would close out my accounts. She said fine, go ahead and close them. I finally gave her my DL, and she cashed $50 personal check. I told her I was going to call in a complaint on her. She said go ahead. I called in complaint to Arerial, and complaint process was started. This is not first time I called in a complaint on Sandra or Kaylee. MY ADVICE IS TO STAY AWAY FROM THIS FIFTH THIRD BRANCH AND STAY AWAY FROM KAYLEE / SANDRA DAVIS.
There are better branches to go to, like Xenia Branch, where Dennis Lange trains his employees way better.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 6672 |
| Year Established | 1865 |
| Employees | 18594 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.23% |
| Return on Equity - YTD | 12.4% |
| Annual Interest Income | $5.24B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $212.5B$206.4B |
| Loans | Q2 2024vs Q2 2023 | $114.8B$120.3B |
| Deposits | Q2 2024vs Q2 2023 | $172.2B$169.8B |
| Equity Capital | Q2 2024vs Q2 2023 | $21.38B$19.57B |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $2.29B$2.33B |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $608MM$653MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $29MM$25MM |
