Since FP toook over my local credit union here in San Bernadino,Cali, there has been nothing but problems.
* Personal Human Interaction- Gone
* Because I had two different loan accounts, FP took my payment among themselves to put in my other acct without my knowledge. My acct number was on the paperwork. This happened more than once.
* Had to call FP and have my acct audited, bc my pymt history was not adding up. ( That's bc of putting my money in other acct)
* Sent my statements to an old address for well over a year, even though they were updated. Talked to agent Michelle and she did not return my calls regarding an update on my acct.
* Director emailed me to confiscate my car, bc I was 3 months behind. Not true. FP put my car note in another acct. They had to rectify this problem AGAIN.
* I definitely will find another CU. It looks like Navy Federal for me.
IF I COULD GIVE A ZERO OR LESS, IT WOULD BE DONE.
I live outside of CA
Called spoke to rep
Advised that AARP membership was sufficient to join
Filled out app
Got error message after inserting all my data
Spoke with different rep
Now told that I was given bad information
Must work or live in their trade area
Financial Partners Credit Union is a terrible and unsafe credit union. The customer service is terrible and your money will not be safe. There are good choices of credit unions and banks but Financial Partners Credit Union is not a good choice. Beware of FPCU!?
Not the best place to bank for your main financial institution. In person at the branch, there are no longer any live tellers for any regular transactions (cash a check, deposit a check, get cash, etc). There are employees to help you with paperwork, open a loan, etc., but NOT for any transactions that require cash (ie, regular banking transactions). For those, you must now walk up to the special ATM with a TV screen, and interact with a person, whose face pops up on the screen, to do any such transactions (ie, you insert your check, wait for your cash back).
This is pretty bad for a number of reasons: (1) the long wait. At the local branch there is only one of these machines -- and each time someone steps up to it, they have to wait, and are put into queue, because people from other branches also need customer service, and you have to wait until someone at the head office is free to help you out. So if you're the only one waiting, you might have to wait 2-3 minutes. If there are other people waiting, be prepared to wait for a long time. (2) Since it's through a machine and video chat, and not with a live person, they're limited by how they can help you. If you want your change in $10 bills, forget it. Their machine will only dispense $20s and $5s. Trying to save on a few dollars by outsourcing ALL teller functions to the head office by way of video chat and an in-branch machine is a lousy way to bank.
As well, when I opened a CD there a few years ago (it's since matured, and I no longer bank here), they wouldn't accept a check made out to me using the commonly-accepted form of my name (ie, "Tom" instead of "Thomas") -- even though my drivers license and passport and other official forms of ID had my signature with that commonly-accepted form of my name. No other institution in my 40+ years ever gave me this hassle about this. These guys did.
There may be worse places to bank than here (ie, Wells Fargo, Bank of America etc) but there are certainly also much BETTER places to bank than here. If all you're doing is opening up a CD (sometimes they have decent CD rates), it should be okay (if they don't hassle you by refusing to accept a check made out to, for instance, "Tom Smith" and will only accept it to "Thomas Smith", even if you sign your valid government IDs as Tom Smith) and other little things. So again, for certain products here and there, they're okay, but it's not a great place to be your main financial institution.