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This company is shady and scammy. I would not use them to open a CD. They bait you with a high Cd yield and once it matures you only have 7 days to have the funds removed or else they auto-renew the CD and you have to pay a very large penalty fee to move the money out of the CD. They did not verbally inform me of this when I opened the account. I’m sure it’s in the fine print. As they say, the devil is in the details. Would definitely not recommend using this bank.
Financial Partners Credit Union (FPCU) used to have a fabulous Bill Pay system. But sadly, they made a frustrating & unnecessary change that hardly any other financial institution that offers Bill Pay has done.
If you use your computer to initiate a Bill Pay payment to an existing payee you've already registered and have paid prior, you must now get a text message or email code every time. Let me reiterate that I am talking about an existing payee you've already added to your Bill Pay recipients list, from a computer you've already registered as a safe log-in machine, and from the same IP address you've used.
And even worse, let's say you have already scheduled a payment to an existing payee from your computer, and you did get a code to type in confirming it is you authorizing the payment. But then a short time later you want to edit the amount of the payment. Insanely, you have to get yet another code! Example: I schedule a Bill Pay to pay my credit card bill, which is a prior payee. I make it $30. But then an hour later I log back in to make the already scheduled payment to be $40 instead. I have to get another email or text code to make this change. Keep in mind again that I logged in from the same exact computer and IP address, and no code was required to log in because the computer was already authorized.
I have called FPCU to complain about this, but they won't change the policy back, as of this writing. I mentioned that I have a few accounts at other financial institutions that don't do this, but FPCU doesn't seem to be swayed. Also keep in mind that I have had an FPCU account for so long, and for that entire time this new Bill Pay policy did not exist.
I welcome that they want a code if I add a new payee, or if I am using a new computer, of course. But I'm not, and the payees have already been paid multiple times in the past. And all of my payees are electronic payments to utilities and credit card bills from legit banks. They are not Bill Pay checks to individuals.
Now, also keep in mind that if you use your phone app to initiate the Bill Pay payment to an existing payee, no text message or email code is required. It's only if you decide to utilize online banking Bill Pay from your computer.
I no longer recommend FPCU to anyone who uses their Bill Pay often from their computer because of this new unnecessary Bill Pay policy.
I received an email that my account was opened, then when I tried to access the account. I was given the run around and the customer was very nasty and rude. I felt like I was being interrogated. They ended up closing my account, they said it was a red flag. I think they are prejudice and was very discriminatory against me. I will be filing a more detailed report with the BBB. Don’t bank with them at all. They are horrible.
I opened a chk saving account, and i now learned all the loopholes
1. Their online chat - bad... never opened
2. the 8 month CD - dont have a chance online
3. the IRA CD - will never have a chance - they say visit the bank? how do i get there if i live far away!
4. They doing everything by MAIL? For real, at this current year of 2024 when everything else is electronic! Why bother answering the phone calls then!
On January 5, 2024, I opened a checking, a savings, and a CD account. An hour later, my phone nearly exploded with alerts that my credit score had dropped 4 points due to a serious inquiry. It turns out that FPCU penalized me for investing my money with them. I indicated several times that I'm extremely disappointed, and a person promised over the phone that they would restore my credit score within 5-10 business days. Today, the evening of February 9th, I still see my reduced credit score. It doesn't appear on my profile, "your credit score is not available", but I check with any other bank, it shows the reduced number and that FPCU serious inquired on my credit rating, because of them, my credit rating decreased. DO NOT INVEST at FPCU because they will punish you as they punished me. SHAME ON YOU FPCU!!!!
Complete trash. I was quoted 1 rate over the phone, then sent paperwork for a rate almost 3 times more. The honored their mistake, fast forward 8 years and I move out of state and register the car out of state. 2 years go by and i pay off the vehicle. They send my title to the wrong state and now the DMV for a state the car has not been registered in for almost 4 years wont release my pink slip. This is also AFTER MY ADDRESS WAS UPDATED WITH FINANCIAL PARTNERS FOR YEARS. they still sent this to the wrong address and wrong state DMV. Told me oops. DONT BANK HERE
they will lock your account, tell you it doesn't exist, and put you on hold to hang up on you after wasting 20 minutes. multiple times.