| 5 star: | (16) | |
| 4 star: | (1) | |
| 3 star: | (1) | |
| 2 star: | (0) | |
| 1 star: | (4) |
Short story, previous owner of my property hold the mortgage for me. I was self-insured. He decided after six months that he was going to sell the mortgage to the bank. He chose first national bank of America. Example my mortgage was paid up up until November the banks first payment for mortgage was November 16 Firt National Bank Of America try to extort money for August September October months that were already paid to the previous owner of the mortgage. Be careful they're trying to extort money from individuals that do not know any better. I prefer to take them to small claims court and pay thousands of dollars to expose them For what they've tried to do to me it's worth it. I'm able to save somebody else from going through the same situation like they're trying to make me go through. Very careful do not do business when it comes to mortgages with the bank documents realtor attorney out there and very reasonable. Just make sure that you tell your attorney to go after them also for the legal fees that is due to him 100% sure that I'm right because my agreement was with the previous owner when a bank takes over the previous owners or banks mortgage they have to agree on the terms of the previous deal in my case, it was self insured Otherwise the closing would've never happened happen in my case therefore I know that my insurance is the day and the month that they have taken over the mortgage which is in November not August September October so beware do not choose First National Bank Insurance Dept. You could run into some kind of issues, forcing you to purchase insurance From them I suggest you try Citizens Insurance which they're pretty reasonable and femur insurance for flood insurance. Good luck. Contact me if you need any other information. Thank you.
Found this bank after some online research of banks with high CD rates and great customer service. This institution checks both boxes. Had CD opened and funded within a few days. They needed extra ID verification for me, but they made it very quick and easy to provide the extra info. I will be opening several more CDs with them.
I've been with this bank for about four years now. They are the EASIEST organization to work with of any with whom I've been associated...and I've been with many. Setting up CDs is super easy. Security measures are great. Assistance (phone communications) is excellent. And they are polite, cordial and have never failed to accurately answer a question. Unfortunately, I've reached the maximum allowable under FDIC rules that I can place with them, otherwise I'd put more money into CDs there. Oh, I should add that their interest rates are always near the top of all those in the industry.
I'm a new CD account holder with FNBA. I'd like to say that this was probably the easiest online CD I've ever opened, and I've opened dozens. Congratulations!
No problem adding a joint owner but was only able to add one beneficiary online and I wanted to add two. I just messaged them about that, but I'm happy so far!
Update: within minutes I got a message reply! Actually, it was my oversight when adding a beneficiary. They reset it and I easily added both beneficiaries.
Although they may have had a tedious process to open CDs a couple years ago, now they have improved it tremendously. You can open one in less than a minute if you have all your data ready.
Also great customer service, and I've dealt with MANY (over 50) banks over the years. Just opened my third CD and plan to open more.
I opened 4 CD's a couple weeks ago
Good: they offer passphrase for login, easy to get a hold of someone, application was fast and easy and my work was saved when I opened up additional CD's, option to use plaid or trial deposits, you can turn off auto renew 30 days prior to maturity and they use DocuSign to submit request to ACH back out to external account, I submitted ID online and applications went pending, I was approved early next morning, interest is earned at opening even before funds are deposited
Bad: 1099-INT are only sent snail mail, right when my account was opened it didn't show any pending deposits, but I called in and verified it was good
When applying for a mortgage, they lost documents and asked for the same document multiple times. At one point, the loan officer communicated that she had everything needed, then she came back and asked for a document that we had already turned in. It was a nightmare and stressful.
Next, to pay your mortgage, you have to pay them $15 to pay by debit card or $2 to pay by your own checking account. This is fraud. The same stuff that wells fargo got sued for in the 2010's.
They'll be receiving a check in the mail. Hope they don't screw that up because the late fee is $48.
If I could rate this bank in the negative stars, I would
I had the misfortune of this 3rd rate bank buying my mortgage. They actually charge mortgagees for the privilege of accessing their information online, which I refuse to do. For the next 30 years they will be sending me paper statements. Unbelievable. But it’s great to know that they’ve invented a Time Machine and service their customers like it’s 1995. I’ve pleaded with them to sell my mortgage to a servicer who operates to 21st century standards, but of course mortgagees have no rights in this great land of ours. It’s impossible to embarrass them enough to change their practices but I pledge to do my best by publishing honest reviews across the internet of their antiquated business model. Suck it up, you pathetic institution and develop your own website rather than charging your unwilling “customers” fees to cover your shoddy outsourced application.
I have had several CD's with FNBoA for years. I cannot remember the original set up process, and years later that info would be irrelevant.
I can say that I just opened a 24 mo CD at an excellent rate and it took 45 seconds. I already had an ACH transfer protocol from my credit union. But I will tell you, for only $50 less accumulated interest than the higher rates from poorly reviewed competitors, this is grand bargain.
Trust the other reviewers for this bank.
On a Friday afternoon at 3:30 pm Wells Fargo declined a preapproved loan 10 days before my closing date due to a tax status change after having it for 3 weeks. I was absolutely desperate! Kassandra B. was able to get my loan approved within hours and her and Ranae called me from home even when they were sick, rushed my paperwork and appraisal through and kept in daily contact with me. I had my closing documents from them and the title company 2 whole days before my deadline closing date. My questions, texts or emails were answered with 5 minutes. I could not have done this without them, nor will I do another loan without them. They were truly miracle workers.
I purchased a home and worked with Matt Toy. He was very transparent, reached out when something was needed from me and it got the job done and we closed quickly.
If you are looking for a home loan Matt Toy and First National Bank of America is the place to go.
Very friendly, approachable, answered my questions and worked hard for me in getting my loan approved.
Just bought a cd at this bank online was extremely easy to fill out the online form and afterwards was just as easy to join online banking everything went very smoothly and was one of the easiest banks to do this online in my 25 plus years of buying a cd online, so far so good with this bank.....
I had completed a recent transaction with this bank and they sent me a confirmation to my gmail account without security. The confirmation had routing number, account number and transaction details of both of my accounts for the ACH. In my opinion, this was not a safe way of handling confidential data so I wrote to them about this.
I was contacted by a rep from the bank shortly there after and we discussed the matter. They decided to change their process to better protect client data. I appreciate the fact that were willing to listen and adjust their process based on our discussion.
Great rate. On-line application did not ask whether this was regular or IRA CD.
I called and was pleasantly surprised to have Elana pick up instantly. NO LONG TELEPHONE QUEUE!! I was disappointed to learn FNBA could not open an IRA
CD on-line. Five stars for rates and customer service anyway.
We worked with Kassandra B. and she went ABOVE and BEYOND to help us purchase our home! She was on top of everything, communicated with us and answered any and all questions we had! She spoke TO us and helped us to understand everything! We had a VERY positive experience with everyone we dealt with at the bank! I would HIGHLY recommend them! :)
I am very happy that they have been able to change the policy regarding reporting to credit agencies when you use your ITIN number, I firmly believe in banks that if they take the oppositions and suggestions of their clients, thank you for having made it a reality, you have helped a number of people who will have more opportunities to continue building their credit and maybe why not a second home.!
ORIGINAL REVIEW: FNBA offers very competitive rates on CDs. Cool! Great! BUT, what I didn't know was that they're making it up - unsurprisingly - with super-high fees elsewhere. In my case, the shock happened when I needed to terminate a CD early; the penalty was 540 days worth of interest, and if the account hasn't been open 540 days, it's taken from the original deposit. FYI most CDs charge a 6-month interest penalty for early withdrawal.
UPDATE: Everything I said previously is true, but I have since had a lot of interaction with FNBA, and it revealed a level of customer service that my own primary bank (Ally) simply does not have. I appreciate it and am upgrading my rating accordingly.
I imagine FNBA is fine when banking personally at one of their branches, as many other reviewers have noted. But for online CDs, they are not a serious bank.
I opened up an online account for a 1 year CD on a Friday morning. After filling out the usual information, I hit the submit button only to get the message, "Your application is being reviewed - we've received your information and should get back to you within 2 business days.
So I waited the 2 days until late Monday afternoon and decided to give them a call. First of all, most of their phone numbers just eventually deposit you into a voice mail. Second, while you are navigating through the menus, they try to sell you stuff. Anyway, I got so frustrated trying to call that what was going to be a simple inquiry into the application status turned into a desire simply to withdraw the application.
I finally called one of their branches and did get a human being. Of course, she wasn't in the "right department," and was about to transfer me to another voice mail, when I told her to take a message to cancel my application to the "right person."
Now what is amusing is that about 5 minutes after that phone call, I got an e-mail from FNBA that said, "We regret to inform you that we could not open your bank account at this time. This could be due to any number of reasons, ranging from ID verification to missing or inaccurate information."
It could have been that they acted quickly on my cancellation request and just sent me a stock message to confirm it. On the other hand, it could be that I really was denied an account for missing and/or inaccurate information. Kind of strange since they never bothered to ask me for any information.
In summary, if you like beating your head against the wall, consider FNBA. Otherwise, I would run away fast.