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Single Dad with full custody, recently lost his job! My bank account was hacked through an ebay scam. I have never been hacked before, I notified my bank ( FIRST NATIONAL BANK OF PA ) at once. Did everything they told me to, filed a police report, had my devices cleaned. Closed all my accounts. Reset all passwords etc. $2500 dollars was pulled from my account funneled through Coinbase app. That was all the money I had and my unemployment has not kicked in yet. Everyone told me not to worry that it had happened to them or someone they knew and their banks all refunded their money. Not one person from the bank reached out to me, I emailed the fraud department asking what else I could do. They never returned my emails. And they denied returning my money. They banks are insured through the government when stuff like this happens. Anyhow their reasoning was, because I had used the Coinbase app in past ( to buy small amounts of cryptocurrency) that they would not help me out. I we ( My daughter and I ) are now being evicted from our home. My car loan is through FNB, they will probably repo my car!! I have never ever been scammed or asked a bank to stand behind and protect me and my daughter! Do not trust this bank with your money or looking out for you as a customer! They only care about themselves !! You have been warned!
My GOD LOOK AT THEIR REVIEWS!
Worst bank ever. I can’t write everything here, there’s so much, but basically we signed something saying no more overdrafts or fees and now we are at the Christmas season and $200 has been taken out of our account for overdrafts. We have called and called with no one returning our calls. My husband is disabled, we don’t have much to spend on Christmas in the first place and now we are without the $200 we desperately need. I recently lost my mom which I knew would make this holiday hard, but this is making it that much harder. This is not the first time they’ve screwed us over and I’m officially done. Please do not trust this bank with your money, especially if you already struggle to make ends meet.
Do not EVER bank through them. It was a massive mistake and resulted in the worst financial problem that has ever occured for me. In one year, between fraudulent charges on my account and overdraft fees (caused by fraudulent charges) that they refused to help me fight, they siphoned over $500 out of my account over the course of a few months. I was told at one point by customer service that they themselves could do nothing about helping me fight the charges, and they suggested that they keep my card active so that the businesses could refund my money back to me. Without a single warning after that, my card was deactivated, AGAINST what I had asked previously, effectively killing my chances of getting any of the rest of the money that was stolen from me back. They never even told me the card was deactivated either, not a single letter or email. I had to find out myself and ask for a replacement so that I would be able to pay my bills. This has been an absolute, soul crushing nightmare and I wish First National Bank the worst.
I was overdrawn on my account with first national bank of Pa a total of 129.00..
They charged mev 404.00 in overdraft fees..
I tried talking to branch manager Kellie she pretty much said nothing she can do and hung up on me
The government should investigate this bank for excessive overdraft fees charged
The overdraft just happened on nov 22 2022
I tried to email or phone president of fnb of pa
UNREACHABLE for people like me
I purchased a cashier's check for my sister in a large amount of money. It was stolen from her vehicle. I contacted the branch two weeks ago to report it. They have refused to give me the phone number or email address for the fraud department. All I was able to obtain from the branch is the customer service phone number which has not helped. Here it is two weeks later, and the only response from the branch is the fraud department is still reviewing it. I have yet to receive any fraud forms. I have never dealt with a financial institution that does not want the customer to contact their fraud department.
These guys are BAD. Really bad.
Ho ho, this experience was so screwy it was actually funny. Wish I had known of the reviews here. FNB apparently went to some time and expense to mail me an invitation to open a checking account. It was quite an attractive offer, so I thought, "oh, it can't be too bad, why not do it." I was wrong.
I thought about it and I bet I have been with at least 24 banking institution in various cities in the past 40 years. I've set up the online banking, done the direct deposits. Its not rocket science.
But these guys are BAD. No wait, bad isn't the word. That would be an insult to the MERELY bad. This is a higher level.
My first attempt to open a checking account actually failed. Yes, failed. I received nothing, then finally a message five days later, stating only "your request for a checking account was declined." Declined? I have sky high scores, employment, and well, everything else. Stupidly, I even phoned to find out. This took an enormous amount of time, and four attempts. Finally, the guy says "try again." Second attempt, numerous hassles online, several freezes and fails, then an account number appears. Fortunately, I save it. Later, I hear.... nothing at all. Ok, phone again. The guy says "no account showing." I now READ HIM HIS OWN ACCOUNT NUMBER. He still says, "no deal, wait a few days, we'll see." Eventually they send a message with account opened. I stupidly make a transfer for a deposit.
But they can't do the online banking. It still will not complete. Back to the phone. She says "oh, um, that will take another day, try again tomorrow. Next day, still nothing. It will hang you up when it asks for your debit card number. Which they never sent. So no verification. So I stop again. Now they have my money. And I can't even see it, much less get it.
Ok, they are bad.
So.... ninth phone call. And these people DO NOT ANSWER THEIR PHONE. Ever. Each call was averaging 50 minute wait times (this was October 2022). She says "ok, ok, we'll send the card." (snide) Thirteen days later, card arrives, hooray. I activate by phone (no online activation available). Debit card even LOOKS like a joke. It seems it was printed on a low res matrix printer by a ten year old. Printing was sloped down to the right. Day 35 of opening an account. Ok.
Short end of story, I got the debit card number, then went back to online banking, and.... still won't set up. Stuck again. This time it is "wrong phone number." Just fix it, and....oh wait, you can't correct it. Its just wrong. Forever, apparently. No online banking.
So they have a total of one ATM in my area. Its a good ways from me. Its a rainy night. I drive there, take my $100 back out, and chop that card. My only transaction. Goodbye FNB.
Oh, did I mention they were bad?
So, they can't change your address over the phone even with verification. You have to send in a letter like it's 1982. Then once you receive a letter back saying your address is changed, guess what, it really isn't & then your title gets mailed somewhere else. Horrible experience. Be warned.
This bank is AWFUL and treats it’s customers like prisoners! I had a branch manager from Erie, PA call me regarding an overdraft issue I had recently and would not offer to do ANYTHING to keep me as a customer. I have never in my life been treated so poorly! They find that charging you (or stealing from you in my opinion) is perfectly fine, despite you doing everything they advise you to do! I told this branch manager of how appalled I was and that they just lost a loyal customer…he did not care one bit! If you think you can “trust” this financial institution, I would advise you STRONGLY to reconsider that decision! Four years ago I decided to refinance my mortgage with them because of an actual “nice” branch manager that was employed with this bank at that time. He is not working with this bank any longer and I say good for him that he got away from these crooks! I can NOT wait to refinance with a bank that I can actually TRUST! If you’re money is important to you, then do NOT get involved with this bank because they just don’t care and will chose to screw you over! Being a great & loyal customer means nothing to them…run away as fast as you can!
Mark Stockard put his own needs above mine. A financial advisor should add to peace of mind not add worry.
This is some of the worst customer service I have ever had. They literally told me to go to another bank because they let charges go through when I had no money in my account. They just want to get all of the money they can. Never go there.