| 5 star: | (2) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (0) | |
| 1 star: | (6) |
Customer service is terrible.
I had an account that went dormant within the same month that I was trying to transfer funds.
Customer service denied access.
The information as presented on this site is incorrect. I called the bank on 15 Sept 2022 and it is not open to any residents of the states listed (I am a NJ resident). It's only for PA, and only a few select counties at that.
I have been a customer for over 4 years, never late, never missed a car payment. Needed a small loan, got denied because I am on social security.
Freedom Credit Union has changed from a face to face friendly neighborhood credit union to an "Access Center". The policy for adding on to existing CD's has been rescinded. They have removed the drive thru locations with tellers and replaced them with machines. The machines have limited hours, Monday thru Friday 9 AM to 4:30 PM. No Saturday hours. Not convenient for anyone who relied on the drive thru locations because of age or handicap disability. Call center wait times are excessive. Now they have instituted a third party authorization on every log on by PC. What a pain in the A$$.
fcu was great until pandemic. they closed the building and was drive thru only. every morning i would go before opening only to find a mile long line. be there all day and they close before you get served. i could not access my money. call every day but the phone is never answered. i sent email after email and never got a response. i needed my money to buy a used van and was totally cut off from my own money. repeatedly called main office and same treatment there, no answer ever. finally called and hit the button for opening a new mortgage and guess what?? phone was answered immediately!!! this way of doing business should be illegal. very disappointed. am currently looking to move out of this area, otherwise i would change to a new bank immediately.