| 5 star: | (3) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (0) | |
| 1 star: | (3) |
The outstanding service provided by this bank has ensured our dreams and goals.
Thankful to Scott, Nathan, and Lai-Yee.
Warmest,
Holly and Damian with Mobility City of Fort Worth.
Have been banking with Frost Bank for many years and this past week they let my employer to reverse a direct deposit payment after 15 days in my account.
No one asked me for my consent even it was past the five day limits they could reverse a deposit.
I am sick in bed and that was my sick day payment that I deserve. Customer service, could not help
This bank is not a good custodian...to say the least. Am really disappointed. They don’t have the customers best interest...
If you plan to use Frost Bank for business AND rely on online banking, AND/OR have more than one business account, RUN, RUN, RUN the other way!! It is aboslutely THE WORST system that I have ever used. I sooooo regret changing to this bank. (I have used Wells Fargo, UFCU, CapitalOne, etc.)
For NO reason, they say log ins have failed, and lock you out, even when you have NOT attempted log ins and it worked a day or 2 before. Then, they expect a BUSINESS account to carry around a debit card for EVERY SINGLE account, as if any business owner takes that risk!! That is the ONLY way to unlock your account!! It takes forever to call in to get re-set, when there was absolutely NO reason for the lock out. As a small business owner, who does most things for my business it is incredibly cumbersome to get locked out of my online banking once a week!!
In addition, you cannot transfer freely between accounts, nor can you log in to different accounts!! It is incredibly cumbersome and not worth one cent!! Nice people, but that doesn't help when you are a busy small business owner, and are only trying to pay a bill!!! Obviously, looking for another bank.