Frost Bank Reviews

Average Rating:
Based on 11 review

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Very Impressed And Grateful

The outstanding service provided by this bank has ensured our dreams and goals.

Thankful to Scott, Nathan, and Lai-Yee.

Holly and Damian with Mobility City of Fort Worth.

Very Unreliable

Have been banking with Frost Bank for many years and this past week they let my employer to reverse a direct deposit payment after 15 days in my account.

No one asked me for my consent even it was past the five day limits they could reverse a deposit.
I am sick in bed and that was my sick day payment that I deserve. Customer service, could not help
This bank is not a good say the least. Am really disappointed. They don’t have the customers best interest...

Online Business Banking - TERRIBLE

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If you plan to use Frost Bank for business AND rely on online banking, AND/OR have more than one business account, RUN, RUN, RUN the other way!! It is aboslutely THE WORST system that I have ever used. I sooooo regret changing to this bank. (I have used Wells Fargo, UFCU, CapitalOne, etc.)
For NO reason, they say log ins have failed, and lock you out, even when you have NOT attempted log ins and it worked a day or 2 before. Then, they expect a BUSINESS account to carry around a debit card for EVERY SINGLE account, as if any business owner takes that risk!! That is the ONLY way to unlock your account!! It takes forever to call in to get re-set, when there was absolutely NO reason for the lock out. As a small business owner, who does most things for my business it is incredibly cumbersome to get locked out of my online banking once a week!!
In addition, you cannot transfer freely between accounts, nor can you log in to different accounts!! It is incredibly cumbersome and not worth one cent!! Nice people, but that doesn't help when you are a busy small business owner, and are only trying to pay a bill!!! Obviously, looking for another bank.

Happy Frost Customer

Best bank Ever!! I lost my card but had a old one. Frost was able to activate. A real person always answers the phone. They are always so flexible. They are not like wells Fargo or BBVA always so strict on policies and procedures. They are so understanding.

Favorite Bank

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Very friendly and professional bank. I’ve never had any trouble with deposits or withdrawals and I’ve been a Frost customer for over 10 years. Very nice staff and always willing to help! Mobile application is easy to use.

Lacking In Customer Notifications And In Customer Service

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I almost never write negative reviews, but in this case I consider it a public service.

Until this month I thought that Frost Bank was just fine, and I’ve kept nice balances in both a checking and a money market account with them for some years. Having moved to electronic statements (a money-saver for Frost Bank), I pretty much ignored my Money Market account until last weekend when I found that Frost Bank had been levying a $15 service charge on the account for month upon month, as unbeknownst to me the account had fallen below the minimum balance threshold long ago.

I contacted Frost Bank’s customer service department to let them know the obvious - that had I been aware, I would have rectified the situation immediately. No one is going to keep a balance of thousands of dollars in an account which charges $15 every month in return for pennies in interest. Instead of doing the right thing by immediately reversing all charges, over the following days they reversed portions of it, while continually stating that the complaint would have to go further... After four days of this ridiculousness, having received no authentic resolution and ending up having eaten $90 in completely unnecessary service charges, I decided to forego with their little games and close all accounts with Frost.

I feel confident that every other bank I’ve dealt with would have issued a notice of my having fallen below the minimum balance threshold at the time of the initial service charge. I imagine that this revenue generating tactic is being used on other of Frost’s customer accounts, as people do have other things to focus upon besides wondering if their bank is pulling a fast one on them. After this lack of any sense of due diligence toward their customer, let alone some sense of fairness, I will never recommend Frost Bank to anyone.

Great service, easy to deal with

I switched to Frost Bank over six years ago and I'll never go back. My previous bank seemed alright initially. But after changing ownership multiple times, things continued to go down hill. Fees started to increase, customer service was sub-par and erratic, and I did not feel like a valued customer at all.

Over the years I've heard many great things about Frost, so I decided to give them a shot. I've used them for both my personal and business accounts and couldn't be happier. Fees (if any) are reasonable and clearly stated. Customer service is top notch, no matter if speaking to someone directly at a local branch or through their telephone support line. I highly recommend Frost for banking in addition to many other financial services.

On Line Banking

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Frost Bank has been making changes to it's on-line access.

It no longer supports Quickbooks. Simple things that I have preformed through Quickbooks for years can no longer be done. Example, if you try to transfer funds from one account to another, Frost erases files from Quickbooks. Meaning you can no longer use it and you get the privage of speaking with somebody in India for 5 to 6 hours while they rebiuld you QB files. I was actually lucky enough to spend two days talking to India, because I tried it a second time.

Now, you cannot download your transactions through Quickbooks either.

I cannot in my wild dreams imagine why Frost Bank would choose to NOT support Quickbooks. I would think that that biggest magority of small businesses in the US utilize Quickbooks. ---- Bad Dicision!


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