| 5 star: | (2) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (0) | |
| 1 star: | (7) |
Tried getting a Fannie Mae construction loan through Fulton back and it was an absolute disaster. They don’t know what they’re doing, and they wasted 8 months of my time and my contractors time. Never got the loan. They approved me two or three times, set up closing dates and then I would get declined in the middle of the process. Not to mention half the info including my address (for construction) they wrote down was WRONG. By the time it’d get passed down through 5 different loan officers they had no idea what was going on. Do yourself a favor and don’t waste any time on this bank.
Yup sure do Not only have they frozen my funds which are protected since it is less than $500 but it is also SSDI so it is judgement proof &my only income) Plus they ignored the judges motion granting me up to $6000 protection. Plus they have made my positive balance negative $4695 (the garnishment amount) as.if they paid it for me (they didn't) I get told by branch to call 800#. 800# tells me to go to branch then says they can't do anything and to call the creditor. Since when did they start working for him. Plus he can't unfreeze my money only they can. That's if I can ever get anyone to listen and help. I have already seen a lawyer so I know for sure everything they are doing is totally illegal. Plus now my credit looks like I owe both the bank and the creditor $4695 EACH. And all this is from a $1000 balance I owed on a credit card 12 years ago. The Cc company never tried to contact me in those 12 years not once. And I had a job back then and could have paid it. Fulton Bank is a bunch of thieves and so is the cc company. I would give 0 stars if i could
Fulton Bank was a wonderful customer and service oriented customer relationship driven bank When I first started with them. With their rush to grow by buying other banks, they have lost their identity. Customer service has become almost non existent. Local branch does not even answer the phone. Emails are not returned. Their BOSS business banking website reminds me of old MS DOS computer systems. Antiquated and clunky. With over a quarter of a million dollars in cash deposits in that bank, I am now treated as an unknown felon trying to pull a scam. I have have began the process of moving 6 accounts and all cash out of Fulton Bank and moving to Hebron Savings Bank where customer service and relationship banking governs their every interaction. I should have seen this coming when customer service at Fulton Bank began to decline and they stopped answering the phone, answering emails, and began to treat me like a total stranger. Loan offerings are laughable at over 2% higher than local competition. BEWARE ....
The absolute worst customer service in the history of mankind! Ive never dealt with a company who does not even try to make their customers happy! Xiomara didnt even attempt to correct the issue I had. Talk about being arrogant! Im in disbelief on how horrible customer service is! PLEASE BANK WITH YOUR LOCAL CREDIT UNION!!! You will regret banking with Fulton bank well atleast the one located in Rosenhayn, NJ. Someone needs to teach their staff what customer service is because they obviously dont have a clue. PLEASE DO NOT BANK WITH FULTON BANK.
This is the worst bank I've dealt with in my entire 40 years life. The customer service is beyond horrible and their representatives is extremely unprofessional. I've spent the last 3 days on the phone( 5 hours totals of calls & wait time), spoke to 15 different agents who kept giving me the run around and had me call 5 different phone numbers. They kept transferring my call and putting me on hold, only to be placed in the beginning of the queue. I spoke with Shane who has the worst customer service agent you can get. When I told he has no customer service skills, he gave me an attitude and his response was, " I don't work in customer service, I'm the supervisor from the fraud department". I had provide my info, answers security questions and SMS verification text code. My credit limit was $18,000 but they kept declining my order for $7,000 stating my account was too new and I was deem a fraud risk to them. I've been told they've closed my account after having it opened for a month and they've sent me a termination letter in the mailed. I should have read the reviews before applying for their credit card and would have known there's a lot of other customers with bad experiences. Avoid yourself the headaches and hassle, stay away from this Fraudulent Bank.
Fulton Bank has the WORST online banking system! It’s an every day/night occurrence. I’ve called and brought this issue to their attention multiple times and not only did they not care, they seem to think it’s not a problem you can’t access YOUR account.
I love Fulton Bank! I opened my checking account in the branch, the staff was phenomenal, professional, sweet, and very knowledgeable and answered my questions and concerns immediately. The process was easy, stress free, and quick! The mobile is really nice, easy to navigate and use. (It does need some work done on it because "Zelle" tends to have issues here and there.) - No problem though.
The wait for customer service is pretty long which I don't like but there knowledgeable and professional and extremely helpful every time I call. I have the simple checking account and absolutely LOVE IT! I do not have to maintain a certain balance, no fees/monthly maintenance fees, and I can maintain rewards for the card when I shop and spend over $5.00 which, is GREAT! The locations are pretty convenient and I have been with them about 6 months and I only had 1-2 issues and they was resolved immediately no hesitation which I loved!
Staff at the branch I use is very friendly, helpful, and really professional. I love banking with Fulton Bank!
They've been so great to me and treated me so well which, I absolutely love and admire as a customer. Customer service remains a #1 priority and so far they've met that.
I never encountered money issues, or rude staff since I've been with them. I do recommend them for people with bad credit, new people looking for a super easy and good bank account, and anyone who has a Fulton Bank branch near or in there area. Good bank!