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My car loan is through GECU, sadly. The website is absolutely awful and because you can't pay the car loan any other way except another GECU account, I have to first move money from my main checking at another bank into a GECU savings account, then move money again to pay off my car loan. I set everything up to auto pay and it worked for about 6 months then stopped, unbeknownst to me. I only knew when I was notified that my credit rating dropped by 60 points because they thought i'd defaulted on the loan! GECU says they "attempted to contact me to get payment" which is absolutely false. No emails (except their marketing bs), no phone calls, no letters. My credit rating took a dive because their sh*tty website can't figure out how the internet is supposed to work. I will never get a car loan from them again, and if you do, make sure you babysit the transaction every month because there's a good chance it will just quit working. I wish I could go back in time and pick another lender!
I don't what happened to this CU. New management? Has it gotten too big to care? It's pretty sad when national banks are outdoing them on interest rates. I remember years ago this CU was great and had competitive rates, now they constantly lag far behind the competition. First they discontinued their phenomenal treasury-matching checking account, now they're not keeping their money market account competitive with others. I guess they just assume people will naively stay with them. Goodbye GE
With no warning or notice, the Amplified Checking rate is no longer tied to 1-month treasury yields. Rate has been stuck at ~1%, it should be 2.5%+ completely uncompetitive and useless now in today's rate environment.
As recently as last year the rate used to be adjusted weekly, with the following terms:
$250,000 - $999,999.99 - Variable based on 1-Month Treasury Bill + .10% (margin)
$1,000,000+ - Variable based on 1-Month Treasury Bill + .35% (margin)
I really enjoyed banking locally with them for years, but I'll be moving elsewhere
I was hopeful that because this institution was new and its location that it would be more professional. Unfortunately it fails like the rest of the branches. Lacks customer service, knowledge, and experience. Extremely rude to highly invested customers. Management doesn't seem to know basic protocol. You are made to feel like a burden when requesting basic services. I will not be a customer at this institution after the last few experiences (specifically with the assistant manager) my patience has run out. Brittany is very much missed and the lack of service reflects that.
I am so glad I never accepted a loan with this company. The interest rate was 6% more than what another bank quoted me. But the worst part was that I had opened a checking/savings account so I could become a member before I applied for the loan. I was never able to register for online access. When I called to check my balance on the account my card was not recognized by the first set of prompts. I had to wait until another menu came up on the phone to enter the card number and then to get to an agent type the number in again. And when the agent answered had to repeat the number to her about 3 times. This does not count the horrible HOLD time. She spelled me name wrong several times. Had to repeat the card number. Also when I said please close my account she said she would put a block on it. I said please close it. She said she would put a block on it. I said please close the account and refund my money. She said you need to go to a branch and disconnected after saying goodbye. WTH, my whole lunch wasted on this mess. I find out there is a $15 charge to close your account if it is before 90 days. I'm so over it. This bank is a joke, that customer service person was the worst I have ever talked to.
Overall, this credit union has been great for my family. However, there was a mix up a few years back on out of state spending. My family and I had gone to Tennessee for vacation, prior to leaving, as requested, we told the bank we would be using the bank card out of state from a certain date to a certain date and to take the hold off the card for spending money and out of state requirements. We got to our hotel and everything went just fine for the entire weekend until the final day, a Sunday. On Sunday we went to check out of the hotel and our card was declined. I checked our account and we had plenty of money to cover the bill and even more for spending the rest of the day. I called the number on the back of the card AND THEY ARE CLOSED ON SUNDAYS. So, here we were 5 1/2 hours from home, barely any gas and a card that wouldn't work because the hold on funds and out of state had not properly been done per our request and form filled out. We were able to use a credit card to get what we needed to get done, but this bank should have after hours customer care and should be very careful to complete customer requests in order to not leave them stranded high and dry.
GE Credit union is a great local bank for anyone that is living in Cincinnati. The interest rates that you receive for your accounts is significantly greater than that of the major banks. The interest rate for my savings account was about five times higher than that of Bank of America. The branch location that we use is very close to where I live. I have never been to this bank when there has been a long line. I don't know if I am just lucky or if they work so fast that there is never a line. It is also very easy to open new accounts and receive new cards if you ever lose one. They have a very friendly staff and they are very prompt in answering any question that you might have. I would highly recommend GE credit union to anyone that is living in the Cincinnati area and does not want to open an account at one of the larger banks in the country.
I have a car loan through ge credit union and I make payments through their online account and do external transfer from my checking account with chase. I must have entered a wrong number so they charge me $50 extra from the mistake do not credit for one time mistakes when i have never had this issue previously and still requested to have my payment taken out so it can be paid which they declined to do. Poor customer service from a woman who didn't even understand what she was saying and while i tried to explain what was showing on my end over talked me and cut me off. Will not go with this credit union again when getting another loan. Worst customer service i have ever experienced from a bank in my life.
GE Credit Union does a fantastic job of serving its clients. The products available in terms of checking and savings are much like other banks, with similar rates. You may be able to find a better rate at another bank. The service here, however, really sets them apart. They'll always go the extra mile to make sure you're satisfied, including removing fees if necessary(they completely got rid of all fees associated with savings and checking for me) and integrating their other products into a package for you. They're always friendly and its clear that they really want your business; that you are a valued customer is apparent at all times. All in all- a great credit union that really looks out for you, and highly recommended for the great level of service provided.
go to the bathroom, eat and perhaps call your parents on the other phone if you have to call GECU customer service-- well over 6 minutes before you get a live person. Oh, and don't send bills with due dates 3 days on receipt.
I've been a customer of GE Credit Union for several years and have been really impressed. They're very customer-centric. Their products are really good and their rates are usually the best in the area. We refinanced our mortgage with them and they took care of everything making it completely painless for us. GECU's fees can be a nuisance. They charge 50 cents for each 5/3 ATM transaction (but no surcharge). Many small banks and credit unions would just suck that fee up as a service. They also offer PopMoney but with fees that are also a nuisance vs. free with many banks. The fees really don't add up to much though and their service has really been very helpful to us.
Horrible customer service. Worse banking I've ever received! Go anywhere, but there.
GE credit union has horrible customer service, and i feel this is a big typical cooperate bank and not a credit union. GE credit union has been successful in branding its financial institute as quote "credit union". It is not a credit union; please don't be fooled! It's a big bank just like banking with Chase bank or bank of America. Their fees are all the same charges as the cooperate banks. GE credit union bought out my old credit union, which i have been banking with for 12 years, and have changed all services and benefits i enjoyed from my old credit union like clearing checks on time, doing your transaction without showing your photo identification because the credit union staff knows all its customers and we have a banking relationship. GE credit union is a full cooperate bank but not a credit Union.
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I opened an account at GECU at the end of last year. I found their interest rates on savings to be the best in the Cincinnati area. May move other credit union accounts here because the rates are so much better.
They also have real true electronic bill payment and not mailing of checks.
Their service has been very good and they have a number of office locations in the area. The closest branch is located in a local hospital and the access is very easy.
I have used the phone support when I first opened the account and it was prompt and very helpful. They resolved a problem quickly and to my complete satisfaction.
I recently lost my vehicle to a head-on collision where the other party was 100% at fault. Every time I have called GECU it takes more than 6 minutes to answer a call, and I'm usually on the phone for about 20 minutes if I have a question, with only a few minutes actually spent talking to someone. They refused to delay payments or stop interest. They don't have a branch close to me, so not sure why the dealership picked them. They refuse to make a simple note to state that additional principal payments were to be applied to the rediculous $175 loan/application fee. I will never have another account with them and will gladly pay a higher interest rate on future vehicle loans to avoid GECU.