| 5 star: | (4) | |
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| 2 star: | (1) | |
| 1 star: | (69) |
After reporting to GoBank about $403 of unauthorized ATM Theft they tell me itll take 6 weeks to know anything. I filed a police information with Chicago police.Three or four days later the app and the phone connection say I only have $9 ATM fee lost. The app cimmunication dont have no record of the lost. They are lying. Stay away from GoBank with doing any financial business. I believe their system is vulnerable. They act like I wont get my money back.
GoBank is a scam. Stay away. Get your money out of there.
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I was scammed out of my $1400 stimulus check a few years back. Had no idea these crooked crooks has stolen so many people's cash. Insane. PLEASE HELP IF ANYONE HAS ANY SUGGESTIONS.
They have a habit of charging you for a transaction overdraft that is not even 24 hours old when you put money in to cover it. do not even follow in their own rules.
Well I'm paying bills the evening before Thanksgiving and they've locked my account. There is no suspicious activity and I've done nothing different than any time before, alas they locked my account. When I spoke to someone in the chat they had me call the helpline, I called the helpline and was hung up on just as I was saying "Hello". I continued to speak to the person in chat, they told me to call back in ten minutes as they're experiencing high call volume. I asked if they could tell me anything about my account or why my money was locked. The agent replied "to protect your funds" to which I said "from paying bills?" And they abruptly ended the chat. Essentially they locked my funds then told me they couldn't help me. Currently on hold for the third time hoping to reach a person. I guess I won't be buying any food this Thanksgiving
If you're having any complaints with Gobank Green Dot Bank Go2bank or Walmart money card.
You can just send an email instead to green dot corporate resolution department. [email protected] and a customer care representative will be assign to assist you with your complaints instead of wasting your time on social media thinking you're going to get help
Stay safe everyone and do have a wonderful day
I am currently on my 5th call TODAY ALONE to dispute something they did on my account. I have been hung up on and ignored. They have THE WORST customer service I had ever had to deal with! I made an account here just so I could report them!
I don't normally like to write negative reviews but this one is 100% warranted. Gobank is absolutely terrible! If you know what's good for you stay the heck away. I closed my account a long time ago but I still keep receiving monthly statements in my email. When I chat online with an agent to address this all they do is "look into it" then confirm my account is closed and close out the chat without giving me a chance to reply. I know my account is closed, that's not why I'm contacting you. I don't know who runs this business but that's a direct reflection of bad leadership. This company is the Washington Commanders of banks. What a joke!
I've had the same issues as the rest of you with these scammers.if anyone can help me get my money back I would greatly appreciate it. I've contacted the IRS now I'm about to contact the federal reserve. Please I would greatly appreciate the help. I'm a single mother battling stage 4 cancer. I need my money back as we all do. I have to rate them a 1 because a rating is required. My account has been locked permanently the customer service is crap. I've even went as far contacted green dot which to was absolutely no help. I'm in desperate need of help and I to believe there needs to be a class action law suit. This bank is one of the biggest crooks I've ever come across. Please help
My account was locked after my direct deposit and tax refund hit. Customer service asked for my ID twice but denied it and disconnected the call. Now I have called back six times to no avail last call I sat on hold for 2 hours and My account is now closed, and they have decided they will not return my funds. Their policy allows them to close accounts anytime without notice. That’s fine because I no longer want to do business with them it’s the fact they refuse to return my funds that’s the issue. I have kids and responsibilities, and they can’t just take my hard earned money. Please help me let me know how you’re able resolve this immediately if anyone had any luck.
Inbox me I got my 3600.00 from their scamming azz.I sent identification 3 times still had me restricted.Inbox me you guaranteed to have your money in 5days...They held my Disability Check for 3 weeks until I figured out how to get my money back
Go 2 bank permanently locked my account no reason said suspicious activity I want use for 21.21 at store closed it they have 13.508.05 will not give too me say have call person gave to me get back but my money and in beginning let someone take 24.989.00 out didn't call nothing I had call them told send my id I did said didn't pass there standard so had send too irs I called irs said never heard such thing .said I couldn't get refund check money stay in account till person claims it this bank scams all want money take new bank please can some help me have 2 girls need my money don't put any stars but have post
They effectively stole my money, no reason given other than undefined "suspicious activity* no warning, no chance to clear anything up, just give the runaround. Spent nearly 2 weeks trying everything called a dozen people, opened 5-6 cases to try to figure it all out. Nada, nothing, no Resolution. They won't even close the account and send the balance ($700) to the address on file. Amazing thieves. I filed a complaint with the Federal Reserve and FDIC. I don't know what else to do. Stir clear, use Cashapp or Venmo or Sofi or Ally. ANYONE other than Greendot/Go2Bank. Note: says they are headquartered in Provo, UT. Thought the reputation of Mormons was honest hardworking Americans? There are always exceptions. All customer service personnel are in India or some other foreign country.
So they put lock my account I didn't know till want bank get money out I have 13,809.05 account said I sent all documents ask for today 2 day know say have wait long this not first time did this too me and let someone take 24.985.00 and say had only 4000 left want do dispute took up 90 days get my money back and know lock out again every week have problem with bank so done think all stand together and get shut down or say transfer me too talk someone help transfer to green dot I don't have green dot lol my rents due and bills they don't care
Scammers
Why are you holding my 3000 Disability check..I changed my address. You sent me a verification code to my phone....You are scammers on 3 occasions you failed to return my deposits from hotel stays until I called you out on it.
You guys are horrible. I see why ppl snap. You guys be need to be Dead or in prison
Dear (CFPB)
I hope you are doing well. I appreciate your getting back to me about my concerns with Go Bank. My name is Lakeshia Bridges, and I’m contacting you for your help. Go Bank may be engaging in fraudulent activities with their clients, myself included. Would CFPB be able to help me resolve this matter with Go Bank as soon as possible? Why the reason for writing is because of this.
I discovered Go Bank three years ago while working as a contracted Uber Eats delivery driver. Uber offered their workers Go Bank debit cards, and I got one to receive my earnings immediately. It was much more convenient than waiting for USAA to process my deposits, which could take a few days. Moreover, I opted for Go Bank to manage my expenses separately from my USAA account and even set up my company, RJay's Carrier Services, LLC, using the Go Bank debit card.
Through my time working as a delivery driver for Uber Eats, I gained valuable experience that has guided me on my journey as an entrepreneur. With this knowledge, I started my shuttle service in 2021. However, I recognized the importance of continuing to learn and grow in the transportation sector to support my business better. That's why I returned to Uber in either March or May of 2023 for a brief two-week period to understand my employees' challenges in a fast-paced environment. As a responsible leader, I wanted to gain firsthand experience dealing with different customers through Uber and further my understanding of the industry.
So now I am emailing you (CFPB) because my husband and I encountered an issue with a Go Bank debit card I gave him for an emergency trip to visit his father in hospice. Unfortunately, upon arrival at the hotel, he realized the card needed replacing. He called me, and I had to spend several hours on the phone with Go Bank to resolve why they wouldn’t release my funds, but they refused to release my funds and claimed the card had been disabled. It was frustrating that the bank had not informed me of the termination of my account. I explained to them that I had not worked for Uber in a year and a half and had yet to receive any notifications about the Go Bank card no longer being valid.
Yet later, I found it odd that my husband's Go Bank card was functional, yet mine still needed to be. Upon contacting Go Bank, I was informed that the contract between Uber and Go Bank had ended. When I inquired about how this affected me, the customer service representative confirmed that it did not, but my funds were still being withheld. Despite having Uber communicate with the bank, my funds remained inaccessible. Furthermore, I could only deposit money into the Go Bank account, which was closed without notice or warning. Had I been informed earlier Go Banks contract ended with Uber, I would not have deposited my money into that account. Go Bank dared to claim they emailed me letting me know their agreement with Uber had ended. This again has nothing to do with me; I asked the Go Bank supervisor why I could not keep my card or get another, and she said no because it's money coming from Uber. Now make that make sense, please.
Go Bank needs to understand that one may have multiple email accounts; however, holding customers accountable for their company's mistakes is unfit. Their approach has been unethical because it has been tough to maintain patience and respect even as Go Bank withheld almost $500 from me. It is important to remember that taking from customers who need to be adequately informed of changes is unjust. I tried to stay optimistic and seek assistance resolving this matter, yet I have been treated with impartiality and disrespect.
Before I conclude my email, I would like to express my concern about the unethical practices in our society. It's disheartening to see a bank that claims to be reputable stealing from its customers for unjustified gains. I urge the CFPD to investigate this bank's fraudulent activities. Go Bank has skeletons that need to be revealed.
I am asking CFPD to get me back my money as soon as possible. I have exhausted every resource and have no more patience to deal with this negligent company.
So I lost my card and called them to get a card replacement. All of a sudden it became a identity verification with them. I submitted the documents that they required which are my real and legit documents.Well they denied them. I've done this six times in the past month. I have over $9,000 in my account and they are trying to rip me off. I say we all get together and contact a lawyer and let's get a big lawsuit going f*** these m************. Go 2 Bank should change their name to Go Away From Bank. As for your ratings u get a f*****
- infinity. Im one person who don't take shit. I've already notified the FDIC and the Better Business Bureau. I recommend everyone also do this.
I worked for Uber and amused Gobank until pregnancy in 2022. I had approx $48 left on my prepaid card. In January '23 a new 8.95 monthly fee was started. They sent emails, but mine went to spam so I never saw them. Nothing was sent by mail or phone, and I never agreed to charges. I noticed the fee at the end of January and chatted with a rep on the app. He agreed to refund one fee as a courtesy and close my account. He assured me I would be able to finish spending the amount left at my convenience but the card would be closed to further fees. 2 months later, 2 more fees were taken out. I called and spoke with a supervisor who promised to close the account and refund a total of $25 one time courtesy. I asked why she couldn't honor what the first rep had said and she hung up on me. Now 5 fees have been taken. I have .57 cents.
A supervisor today said the first supervisor left a note that I "refused a refund", which is very untrue. He offered the same $25 credit back and to request a check to me for 25.57. I said yes, please. He said hold on while he processed it, then also hung up on me. Now when I call they say only 8.95 will be credited and they hang up if I ask for a supervisor.
This bank purposefully neglected my requests for account closure until they drained my account. They need a class action lawsuit. What can I do to help?
I got ripped off 486 bucks I call go 2 bank but NOPE NO HELP.i found out to dispute a charge on ur card u gotta write a letter to sum bullshit address so BULLcrap. GO 2 BANK GO F URSELF N I WILL DO ALL I CAN TO SPREAD THE WORD THANKS FOR PROTECTION THAT NEVER HAPPENS. UNREAL LIES ALL LIERS STEALING PEEPS MONEY
Go2bank is holding my disability money I've made numerous attempts to get access to my money it happened all because I did a address change in the app I'm now sleeping in my car because I couldn't pay for my hotel room on Saturday when the rent was due I'm extremely angry and I'm seriously going to contact a lawyer in 4 days my car insurance payment is due I can't pay it because of Go2bank this bank card sucks!!!
I have been using this bank for only 2 months and have experienced many negative issues. Their marketing points are untrue and misleading. They advertise use of an overdraft fund up to $200 for emergencies. You can read their supposed benefit package and marketing points and you will see it does not not explain that a $15 charge per transaction will be applied to your total overdraft limit. So depending on how many transactions and fees are applied, you may only receive half or so of this “benefit “ because the rest goes to the bank and is applied towards your total benefit amount. They also will not allow you to draw out any part of this fund with your debit card. They would lose millions on overdraft charges. The customer is not allowed to decide for themselves how best to handle their emergency overdraft benefit. I had 3 conversations on chat this evening trying to get some of these overdraft charges reversed. It was extremely frustrating. I was told over and over they could not reverse these overdraft charges because they were “valid.” The first two representatives hung up on me by abruptly disconnecting the chat. The third one referred me to a higher level and said they would call within 24 hours to discuss this. I was told the same thing yesterday and the call was not returned. I certainly won’t hold my breath for this one, either. I plan to report this bank to the Banking Commission for misleading and untruthful practices. Do NOT use this bank!! It takes forever to get through their bot to talk to a real person because it hangs up on you over and over. Their chat system is the same. You cannot transfer money outside the bank to another account anywhere. Your money is essentially tied down only to them. You can receive money but can only move money to another Go2 customer. There is not even one good point I can make about this bank. They sho not be allowed to call themselves a bank. They should be listed as a payday loan. I give them the lowest possible rating. One is too high. I will cancel this account at the end of the month and stop all my direct deposits. They refused to help me by reversing an overdraft fee and I have absolutely no use for them.
My money has been locked in my suspended GoBank account for over a month now. At first, I thought GoBank just had the world's worst customer service. When I found this thread with users having IDENTICAL issues, I knew there must be fraudulent activity going on internally at GoBank.
Since 1/17/23, I have contacted GoBank support around 4x a week attempting to revoke the unjustified suspension on my account and regain access to the $1000 they're blocking me from. For WEEKS, they have been telling me that within a few days I will hear from their internal team, "the executive office," that is supposedly working on resolving this. I spent 8 hours on and off support calls with them to no avail. Broken promise after broken promise, even though I have done everything they've requested in order to resolve.
There is something bigger happening within, we need to stick together. Like LegalBeagle suggested below, I will be opening a case with the FBI through IC3.gov as well as reaching out to the BBB and IRS.
Please let's all stick together by filing online complaints with the FBI
IC3.gov
My friend who is an agent says everyone should file a complaint. They will investigate
I work for the FBI. I too was taken by this bank and now they wantba copy of my government ID which theyvare not privy to.
PLEASE ALL OF YOU. FILE A COMPLAINT WITH THE FBI ONLINE AT:
IC3.gov
When the FBI sees all the complaints, they will aee a pattern and investigate.
I talked to a friend who is on the FBI and he agreed something is going on. So please let's support one another and put an end to this theft/fraud.
They locked my account and now are refusing to return the funds remaining in my account illegally. They are requiring me to provide them with my government ID which is not one of the documents they originally required.
I will be wtiting them back and notifying them that I am filing a formal complaint with IRS investigations and the FBI. I will talk to some of the agents as well and provide them with complaints that are on this site.
They are FCC FEDERALLY FUNDED. I am hoping that this will be enough to begin an investigation.
I made this account just for the sake of criticizing this awful joke of a bank. I’ve tried to close my account 5 times and they won’t send me a refund check.
Had some dating company get my info stole 900, Dollars from my account in 1 mth 18 withdrawals they charge 39 a mth these idiots that can't speak English must not even tried cause this is so open and shut don't bank with these dummies or Walmart debit card same company if I could give 0 stars I would
They locked my account while I was registering. Tried customer service and they just never answered.
This dam gobank did not return my money some one skimmed my card somewhere and then used that card to withdraw 500 dollars out of an atm.i called the bank and told them as soon as I seen the notification I was at the hospital with my wife when I seen this I told gobank that I only have one card and its in my wallet so somebody made a card and stole my money well I filled out the form and today which is about 14 days later they came to there stupid conclusion that I gave someone permission to use my card so now I am.out of 500 bucks stay away from this bank and all online banks because if you can't go into a bank and talk with someone you are screwed
Did anyone get they money back from them and how ? They locked my account and I have children . Who can help me please ???? If I can give 0 stars I would
It is very sad when a customer cannot get in touch with a online banking Establishment such as go bank. The only numbers they have are for you to get customer service is if you already have a card. SMH Mastercard Visa or Uber Visa is so sad regular customer service is not there, you have to put in your 16 digit account # or your security number which you don't have if you don't have an account. This is very very sad. If you do not service your customers ago out of business if you don't want to be in business, but if you're gonna be in business service your customers I have called at least 25 times and each time, of course it's an operator recording that hangs up on me. How do you talk to somebody? Live if you do not have a gobank account, they don't have the go bank packs anywhere, because Go 2 bank Spotted the weakness and now they have their cards everywhere which is not even associated with gobank or Uber. HO YOU SHOULD BE ASHAMED OF YOURSELF, THIS IS HORRIBLE CUSTOMER SERVICE. ??
I have been a member of this bank for a little over 3 years as of 08/12/22 debit card was locked no explanation given no one was reachable. When i finally spoke with someone here come the b/s your card will be unlocked in 2days what a crock of…. This is finally after 75 emails over 100 phones calls finally I was fck pissed I said transfer me to cooperate… well here we are to today waiting for my fck n refund check 1375.22 from my account being taken over wtf I am a single mother I work hard… little ppl like me get pissed on because no one cares so finally I should get my check no later then 09/26/22 how the fck is this legal basterds… I would never recommend this bank funny part my account was not frozen until I said where is my money that’s how you know it’s B/S your account will generally work during the investigation red flag ppl …
Lose your money with this fraud ridden company.
DO NOT USE THEM !!@@!!
Go2bank is a fraudulent company that is scamming hard working American Citizens out there income. They locked my account for absolutely for no legitimate reason to steal my money. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. Today I had to take off from work to contact multiple United States federal authorities and offices to file a complaint and pursue a cease and desist order against go2bank to discontinue its services in the USA which scams American Citizens out of millions of dollars altogether. They make up false reasons to lock your account then laugh as they scam on ways to steal your money. Even if you are a American Citizen that don't know the law please contact United States federal authorities and offices and file your complaint and also pursue a cease and desist order federally, also contact the dept. Of justice. This is called consumer fraud!
When I called Uber gobank customer service for help. They didn't help me at all. They kept giving me the run around. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. I couldn't get into my gobank account at all no matter what method I tried. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Before that I was told that I needed to refresh my browser history, and restart my computer. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. But Uber gobank representative needs to be fired and hire someone that can speak proper English (NOT BROKEN ENGLISH) and that's going to do their job. And they are no help at all. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. She was rude and she didn't NOT do her job at all. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. If I could give zero stars I would.
GoBank is fraudulent as we all know. I’m definitely about to look into a Class Action Lawsuit, does anyone know if one is in progress? I can’t believe this company is still operating the FBI NEEDS INVOLVED ASAP AND FDIC NEEDS COMPLAINTS AGAINST THEM BECAUSE THEY ARE NOT BEING HELD RESPONSIBLE EITHER!
Many times I've checked into a hotel with my chime card and a 50.00 hold was put on that card. When I check out the very next day the 50.00 is ALWAYS credited back. Using Go2Bank it's always ,5-7 days. They are making a fortune holding money that has been released to them several days before. This is a billion dollar business by cheating us out of our money! They are drawing billions of dollars of interest by holding our money extra days. Stop using this Bank !!!!
I would never ever refer anyone to this bank. Go to bank is a horrible company and don't give two shhhhs about it's customers. I had the worst experience with them. I lost my job because of their negligence. I lost my card and requested an expedited one to be sent to me their representative I spoke with did not do that therefore I was not able to access my funds or transfer funds into any other account and basically had no money to call for a taxi to take out money to ride the bus or even to get my vehicle towed or fixed. for this I lost my job. The customer service I spoke with told me that I would receive my card bye February 22nd well which is now February 24th and still have no card when I called and spoke with the representative today she told me oh it'll be here March 2nd that the person I spoke with did not exercise my card so now I have to wait in additional f****** one week for another card. Which means another week of no access to my funds.
I caught strange transactions, reported, acct was frozen and new card issued and MY FUNDS HAVE NOT BEEN RESTORED. We're three weeks so far with this issue. Customer service is horrible?
I'm rating this bank "0"?
I made a cash deposit and got the temporary card, made an account online and then got the permanent card and that’s it! Never got my 150 dollars… not online not on the phone nothing! And customer service??? Ha!!! I researched and this has happened to many people. I even filed a lawsuit against them and nothing lol that’s how much they don’t care. I mean why would I make this up? Also, you can’t get a Temporary card without a deposit! Unless you steal the card itself from a store or something…so the proof is there…I have my receipt with the deposit on it..nothing. Please stay away from this disgusting company..seriously.
Worst bank in the history of banking! I will not further explain.
I banked with them for 3 years I I gotta alert to my phone saying $903 was missing from my account I called them immediately they close the account not only did they keep the $900 but they kept all of my money and I still haven't received it back ,and now they say they don't know how to unblock the block they put on it. I have called Better Business Bureau the FDIC. Now they're acting like they can't see the emails complete complete scam do not trust them do not give them any of your money it is not worth it
I have had an Uber gobank card for 7 years, Never head a problem, I have probably routed over $250,000 through them during this time. on November 10th I had to activate a "new card" because they were migrating accounts , after doing so they took my pending transactions / funds and "migrated" them over to new account on november 11th for -$93.56 , and then again on november 12th they did it again -$93.56, and then AGAIN on november 13th for $-93.56 ., these charges are called "migration debit - funding reversal" from THEIR system, and it keeps happening daily. they keep stealing $93.56 from me daily Ive since taken all my money out of the account so they can no longer do it. Their Customer service is HORRIBLE, huge phone delay, they cannot speak english except for what is on the script in front of them, "im sorry sir" is all they know how to legit say, they play the transfer game until you hang up or just plain hang up on you... and even their online support chat tells you to call.. they will not help you. no corp. phone number to be found anywhere... STAY AWAY, after 7 years of using them I'm done and talking to an attorney.
I received a card today and I never requested a card or knew anything about them. but I received a card with my name on it telling me to access it I was picked for their bank. Understand these are foreign folks be careful with giving them any personal information such as social. Why I say this is because last year I was scammed by green dot the same way. I looked into it and it doesn’t seem right to my knowledge after researching. So everyone please be careful if you didn’t order the card throw it away.
My account was compromised and instead of restricting my account after removing the individual who cleaned out my account they had me change to a different email and password telling me since the individual had been removed my account was secure well not at all 2 weeks later my account was cleaned out again..they finally returned my funds to my account but had closed it leaving me no way to get my money back..after 60 days they informed me that they would return it to me via check..90 days later still no check when I called to find out why it wasn't sent they said the information I sent them was fake..when I wanted to know what was in their terms fake they said my driver's license which is ridiculous my license are in good standing and are valid..just because I'm working in Texas and retained my mississippi drivers license does not make them fake..after being a customer for 6 yrs I'm livid at the way they're treating me..all I want is what's rightfully mine the fdic refunded their loss and now they're stealing mine refusing to acknowledge they're wrong and have given me no other means to have my funds returned to me....I've reported them to the Texas fraud division and filed complaints to the fdic I have paperwork acknowledging the incident from.them ..and isn't worth the paper it's written on
They are completely a disaster..so called credit card account,You pay them to use your money...They are no help on customer service...try to close account and they won't till you pay the 25.00 a month fee for using your own money on credit side..checking is a joke too...they double charge you at atm...DO NOT USE THIS BANK..TOTALLY BETTER OPTIONS OUT THERE..IF I COULD GIVE IT A MINUS FIVE STAR RATING,I WOULD..
Do not do ANY BUSINESS with this company.
They will harass, cancel your account, HANG UP ON YOU. Now i am forced to do transaction which cost me money. I believe they do this as a evil marketing tactic.
Furthermore i stated that i am a Disabled veteran who suffering from PTSD. AND THAT I FELT I AM BEING DISCRIMINATED AGAINST. EVERY ATTEMPT I MADE. TO FIX MY ISSUE ENDED IN ME HAVING PANIC ATTACKS. WORST COMPANY
So it’s august 6 and I did a dispute on June 25 to get a check that GoBank sent to my landlord refunded. They took the money out of my account and sent him a torn in half check his bank won’t cash. Anyway, I’ve asked for my money back and to this day I still don’t have it back. At first I asked for a check to be reissued but since it was never reissued, I need my money back because I had to get in my savings just to pay my rent since GoBank has not refunded my money. This has gotten ridiculous and now the government is involved.
Also, good luck speaking to anyone in America. Ever.
I have been using GO2BANK for a few months and it has been ok. Then all of a sudden today, 7/23/2021, I get paid with a little of overtime on my check, which is great. I have bills, bills and more bills like we all do. All of a sudden after I get gas at the gas station after work at 9 something pm, my account is locked up to to suspicious activity. What damn suspicious activity? I see and get alerts for all my purchases and nothing has happened. My rent is due, car insurance and car note and I was supposed to go out of town on Monday the 26th. I am livid. The call center is closed but the so called chat line is open and I get someone but all they say is wait for an email and communicate through that. He sees it is closed but cant tell me why. His name was Rusty. No since this has happened I see all of these negative comments about them. I also have medication I need. I am so done!!! Stay away from them. I will call them tomorrow morning and see what is said......Stay away!!!!
I have a Green Dot GO2 debit card and went to an authorized 7-11 and deposited $100. It never showed up in my account. So I called Green Dot and lets review what happened
Call #1 Verified my SS, Address, Phone #, DOB, explained what happened, and the person "Bob" said "I'll transfer you to dispute" then I hear a busy signal - wasted 15 minutes.
Call #2 Nice girl, had trouble speaking English, never got her name went through the same verification process with her and I told her to send me to dispute because that's where they sent me last time but then I got a busy signal.
She stayed on the line for an hour while we waited for the Dispute dept to pick up. She tried to put in a ticket but said my card was "Invalid" despite her seeing nothing wrong with the card and Green Dot just took out their maintenance fees a few days earlier.
FINALLY, after 55 minutes the Dispute dept picks up, and we go through the ENTIRE verification process again. After explaining my problem they tried to put in a ticket which I told them won't work because NOW there is something wrong with my card.
But nevertheless, this guy, who can't speak English either, (I'm Not Racist LOL) spends 15 minutes taking down all the info from my receipt then says "Oh the dispute Dept can't do anything we don't deal with lost transactions, you'll have to talk to Customer services...so he transfers me.
A girl picks up and I say I WANT TO SPEAK TO A SUPERVISOR' She puts the phone down and I can hear her breathing but she won't say anything. After me saying "HELLLOOOOOO" or 15 minutes suddenly I get a busy signal.
Call #3 I tell the operator please transfer me to customer services because I just wasted 2 hours with the dispute department and they said I must speak with Customer service and the girl was like ??? Then after 10 minutes suddenly I get a busy signal.
Call #4 person whio can ghardly speak English answers. I say "You people have already wasted 3 hours of mine , I WANT TO SPEAK TO A SUPERVISOR," She says fine, a few minutes later a supposed supervisor gets on but I hear all the same background operator noise so basically she handed the phone to the person next to her.
Nevertheless, I go through the entire verification process all over again, and she starts taking down all the info to put in a ticket and after telling her she can't put in a ticket... TAA DAA she says the Ticket can't go through and to WRITE A LETTER and send it to
GO2bank
P.O. Box 5100
Pasadena, CA 91117
I tell her "NOW I WANT TO SPEAK TO YOUR SUPERVISOR,"
She hangs up...so another 30 minutes wasted.
Call #5 same story, same verification process, I tell the person GIVE ME YOUR SUPERVISOR... Sup gets on we go through the entire verification AGAIN. After spending 11 minutes explaining the problem, giving him all the info on the receipt he says "GO2 can't resolve the problem I have to go to the 7-11" so I respond "NOW I WANT TO SPEAK TO YOUR SUPERVISOR,".
ANOTHER guy who CAN'T SPEAK ENGLISH gets on and he says there is no one above him. He's the supreme supervisor...Of course, I laughed at him.
I ask him what is his name despite being his thick Indian accent he responds 'HECTOR'.
I ask "Hector" what is his last name and he says "I can't give you that for security reasons" LOL
Anyway, we go through the whole verification process again. Clearly, he's reading off his step-by-step how to resolve a dispute when dealing with an insane American cue card.
He starts asking me the EXACT...EXACT same questions to fill out a Ticket. So I ask him how are you going to file a ticket when his computer is telling him that my debit card is invalid.
He said he fixed the problem but when I asked what happened he said Due to security issues he can't tell me.
After a few moments, when he finally realizes his computer won't accept the ticket, he says "I sent the ticket but please send a copy of the receipt to this email address and explain the problem IN DETAIL about the who, what, when, and where of the transaction"
In other words, all the info that he asked while filling out the ticket he said he sent in.
Of course, he's lying about the ticket because why would I need to explain what happened IN DETAIL, if they had the ticket with all the same exact info?
So I told him, "Have the person you are sending the Ticket to, send me an email and I will send the copy of my receipt.
"Hector" then says and I quote "Please send a copy of the receipt to this email address and explain the problem in detail."
I tell him "No", You have whatever fictitious department you sent the ticket to, call me or email me because I'm not waiting days wondering if someone even OPENED THE GOD DAMN EMAIL!"
"Hector," says and I quote "Please send a copy of the receipt to this email address and explain the problem in detail."
I respond WTF are you kidding me?
"Hector," says and I quote "Please send a copy of the receipt to this email address and explain the problem in detail."
I said is this an F'n joke?
Hector cries "We don't tolerate abusive language and hangs up.
I bought a prepaid gobank card when I went to use it it was already used in another state. When I called customer service I was told to send in documents, I sent it proof from store my id and photos of the card and receipt as required. I was given a dispute number told a check has been mailed and weeks have gone by still nothing. When I email I get the same response I do NOT believe this a creditable company
This card was OKAY at first and even kind of liked it until I actually used it for a few things. For example, I TRIED to book a stay at a motel with Priceline, the stay I tried booking didn’t go through and the payment was literally immediately reversed but when I tried to book another hotel, it was completely declined. I noticed I had no money left on card so I called the bank. They said it wouldn’t be released for 10 days. I explained what happened and nobody would do anything. I asked for manager and they told me I would get the same result no matter what. I eventually got to Mr.Castro { supposedly one of the head managers }and things got even worse. After some very intense and unprofessional arguing, he allowed me to have Priceline write him an email stating I wasn’t being charged.Priceline and I called him back and had to go through the rude agents telling us that it won’t happen AGAIN. After 3 hours of back and forth, we got my money back. Thanks Jay from Priceline. Go2 tried their hardest to keep my money and don’t care about the customer at all. Don’t believe me? Give customer service a call or read other reviews on the same * manager *. I’ll stick to my chime or chase debit card from now on. Ive had this happen before on their cards but the money was never held more than 2 minutes! Be very careful when using GO2bank.
I call (888) 272-4395 to speak with a representative. Your account is closed for a security breach. Hmm my direct deposit happened that day and I paid my cell phone bill. A couple of hours later I receive a notification that my card is no longer valid on Apple Pay. I think weird right. Go to log on, your account is suspended until further review. Let’s call, response is your account is closed for a security breach. What breach, I ask? We don’t have access to that information. Alright, can I speak with some who does? No! Call the next morning figuring someone has to know why? Or at least tell me when my $1000 will be returned. You won’t have access to that money sir. What? So, you’re never giving me my money? That is correct sir. If I knew more I’d say more. It was an Uber Visa from gobank. Which is owned by green dot. CEO Steve Streit. Uber account is still active. Cell phone is still working so I’m at a loss, literally. Next step is to get a reporter from Good Day LA to run with the story. STAY AWAY!!! I’ve read reviews similar that are truly frightening. Had Uber not pitched the card as a free way to get my Uber settlements I would have never thought to open an account. I wish I never had. If you call Citi bank or Wells Fargo they’ll tell you what’s what. Not these thieves!!!
I have a SERIOUS issue with Go Bank right now. 2 days ago, I called them and requested a new card because my current one is getting old and sometimes the magnetic strip isn’t detected. They said they’d send the new card and it would arrive in 7-10 days. No sweat, right? Wrong. I went on the Go Bank website to poke around and check it out(at the request of the customer service reps). When I logged on, to my surprise, there was a message stating that since my card had been reported LOST OR STOLEN, that my account would be frozen for a day. So they VOIDED my current card and I’m twisting in the wind until my new card gets here in 7-10 days...NO WAY TO ACCESS MY MONEY. So I called them back and let them know I DID NOT REPORT MY CARD LOST OR STOLEN and the rest of my situation that has resulted in not being able to access my money. I was assured they would overnight my new card. I found out today they didn’t do squat. I called them just now to confirm that the direct deposit numbers would remain the same and was notified that no one expedited my new card LIKE GO BANK HAD ASSURED ME. I am LIVID. After calling and getting my calls dropped by Go Bank several times, I finally talked to a supervisor who said all he could do was expedite my new card(like I was promised 2 days ago) and waive the new card fee. Ya think?!?!?!? Not only that, but he said I might not receive my new card until Monday....meaning I can’t even buy gas to go to work(assuming I can find a gas station with gas...I live in North Carolina). NOT ACCEPTABLE. THIS WAS GO BANK’S SCREW UP. If my card doesn’t arrive by Saturday, anyone know a good lawyer?
I received messages that I had an account at Go-Bank "Untrusted device, has been used to log in to your account on 04/07/21 in New York, NY" and similiar messages with a trusted device, then increasing my credit limit. I never opened an account at the bank. Then I receive a letter in the mail that an unemployment claim was filed under my name; then another one that New York Dept of Labor detected fraud on my unemployment claim! Someone appears to have opened a claim using the GoBank banking information. I had to file an Identity Theft report at https://www.identitytheft.gov. Then I had to freeze my credit with the credit reporting agencies. I called goBank's customer service and fraud department several times, it appears GoBank is part of the problem, no help and probably supporting these fraudulent activities!!! DO NOT BANK THERE!!!!
This bank is just for fraudsters who steal unemployment from people that really need it! They open accounts without any real type of identification I know this because it just happened to me and they refuse to help in any way!
My entire account was stolen from a "representative" of GoBank. I received a text alert that there appeared to be fraudulent activity on my account and asked me to reply "N" for No or "Y" for Yes if I was trying to make the purchase. I replied "N" and then received a call from the back of the number of my card (888) 288-1843 and was told I was speaking to a representative of GoBank. This person asked me the identifying questions to verify who I was and told me that a new card was being expedited to me. Also told me that I would still be able to use my current card but only in my local area and that I would be receiving an email shortly regarding this incident. However, I went to use my card a little later and it was declined. I called GoBank again and discovered that my account was at $0. I have called GoBank several times. No one at GoBank has helped me or answered any of my questions. The call ALWAYS drops, every single time, during the conversation. I call back and the same exact thing happens, the call "drops". I have tried using the chat on the website, I get the same response about resetting my password, even though I tell them my information was stolen and the person has changed the information. I have filed a police report. My advice is you're better off walking into a casino and putting it all on red than using this "business".....
So I had never even heard of this card before this week. They allowed someone to open an account in MY name without any type of identity verification! Totally sketchy!
I received two unsolicited debit cards in the mail. They were tied to accounts that SOMEONE ELSE opened without my knowledge. Clearly they do not take personal identity and security seriously. I called the customer services number and they started requesting personal information such as social security number. The rep claimed they could not look up the accounts by account number(!). I think I managed to get the accounts closed, but I am still very suspicious. My recommendation is to AVOID THIS "BANK".
I've had my gobank card for years now, without any issues..March 26, 2021 I pay my car insurance only once... suddenly there's a duplicate payment..so I immediately call gobank.the lady said don't worry after the one payment post to geico I would get my 185.40 back, which was the exact amount of the duplicate payment... I've been hung up on several times..lied to and geico sent me a receipt with the one payment not 2...I'm now on day 7 of not getting any resolution for gobanks mistake...during a pandemic no less..I'm very disappointed..and feel like gobank stole 185.40 and I don't feel like I will ever get it bank...when I would've had to manually input 370.80 for 2 payments to my insurance company...I'm so aggravated because my other bills that the 185 is suppose to go to can't get paid because gobank took my money...
Received a card from this bank in the mail that I never applied for. This happened at the same time as a false unemployment claim. I tried to call them but it is impossible to get a human on the phone. Tried to report the card stolen (that I didn't activate yet), and they ask for my SSN...no f%^in way I'm giving that info to this scam of a bank. How is bank like this permitted to operate?
Received an email this morning pretending to be from an employee of mine asking to change their direct deposit, provided me a copy of a GoBank check on which the name was altered to pretend to be my staff member. Multiple calls to GoBank, they refused to take any information about the fraud attempt using their account !
So, in my case, I received a text message alert stating they just received a change of address to my account. I never signed up with them, however, I am a victim of identity theft, and I thought this may have been the case. So, I called CS, and they had an account when I verified my ssn and date of birth. Strange....I spoke to a rep who kept trying to verify my email and mailing address and what I keep telling these nuts is that I cannot verify something I never set up an account with!! Was told the account was canceled, then I get another text saying they're printing new cards and a new trusted device has been used to log in to my account!! The most recent text message I received was that a new card is on the way!! SMH!! DO NOT GIVE OUT YOUR INFO!!!!!! IT IS ALL A SCAM!! DO NOT LOAD OR DEPOSIT MONEY!!!!! This company is a fraud!!!!!
I received a debit card that i did not apply for and was told it was canceled....within 2 weeks received another debit card different number. Why when you customer service number the 1st thing the automation ask you for is your SSN#..VERY STRANGE...I dont have an account with them and this is the only way i could speak to somebody...i was afraid if i put in the card # or my SSN they would activate the cards i received. I had to put in a bogus SSN multiple times to finally get through to someone and the person I talked to didnt even seem concern about my issue. I ended up hanging up...HOW CAN YOU CANCEL A CARD UNDER SOMEONES SSN# BUT STILL MANAGE TO KEEP GENERATING NEW CARDS UNDER THE PERSON SAME SSN#. SOMETHING IS NOT RIGHT HERE
I literally had $436 to my name. I banked with Chime and my card was compromised. When Chime canceled my card I had a car note due the next day that was already 3 days past due. I was afraid that they after going to turn my car off then come get it. When I called Chime they told me that I could transfer money out my account even thou I didn’t have a card yet. This was a Monday 3/8/21. I’ve been carrying around a GO2Bank card in my purse for months never had any intention on using it but I kept it just in case. Tuesday I transferred a $100 out of my Chime account to GO2Bank. The app did that it would take 3 business days before it posted to my account. Today is the 3rd business day and my money still had not posted to my account. I called the several times after being on hold for over 40 minutes at a time I was hung up on 3x. I’ve chatted through the ap then emailed. No response from the chat option and the email I got said “You’ve already spoken to someone so my issue has been resolved” I just want my money back. We are still in a pandemic I can’t afford to just loose $100. It may not seem much but it’s a lot to me. I’m a single parent, I’m unemployed and everything is either due or about to be turned off or disconnected. Something has to be done about this. I don’t want to give this company a single star but this forum says I have to choose one.
I went to see where this card came from and almost thought i had signed up for it. Instead, they had some fake email address attached to my name and last 4 digits. When i went to speak with the representatives they said i was picked in some marketing and i can throw the card away if i didnt want to use it. How can i report this company which obviously is fraud. How do yall have access to my social and address?? And why would i load a card with money i didnt sign an application or ask to have??? This is def a scam and it looks like a lot of people fell for it.
FBI should swoop in and arrest all these this crooks scammers right away this crooks and must be arrested right now and shut down website massive corruption, these murders deserved to be locked up in prison right now any minute now the FBI should arrest all these crooks and customer abusers, assholes.
this is the worst thing ever! I had lots of money loaded onto that stupid card just for them to take it all, I will definitely be going off on somebody!! Sick of ts.
Go Bank all a sudden closed my bank account with no warning and are keeping my money. All I deposited into it was my work check. I am disabled and $300 isn't much to some people but mostly being physically unable to work $300 is a lot to me :( they are very crooked and non caring.
I was offered a GO2 debit out of no where in the mail. I tried to sign up and activate it but I was told that they couldn't verify my information. How did I get a debit card in the mail to activate but at the same time they can't verify my identity. Don't trust these new digital banks that come out of nowhere.
I've been on the phone nearly an hour. My account was closed, they said, unusual activity. I have last visited this account 9 months ago when Covid began. The person on the phone asked me what my LAST transaction was. Since my account was closed, I could not access my transaction records. I told her, how was I supposed to remember my LAST transaction 9 months ago. I did give her other transactions that I had a record of transfers to another bank but they kept asking for my LAST TRANSACTION which I clearly was unable to provide. It is now over an hour trying to get some kind of resolution. ABSOLUTELY THE WORST! Now she just transferred me to someone else and I am on FOREVER HOLD!
Absolutely worthless. You can only send money to other people that have a go bank account. Customer service representatives hardly speak English and will hang up on you if the tell them you do not understand what they are saying and ask for someone else. Just absolutely worthless!!!