Deposits held and insured by Bonneville Bank

Overview / Commentary
3465 E Foothill Blvd
Pasadena, CA 91107
Deposits held and insured by Bonneville Bank

Gobank Ripped Me Off

For 2 months I have been on the phone everyday with gobank(greendot). Someone changed my password and took all my money ($188.00). In the meantime I had a direct deposit of $715.00. They froze my account. I finally was able to get my money refunded after contacting Federal Reserve Bank of San Fransisco (FICA). Be patient. You have to leave a message, but they will get back to you. It has been a week, but someone finally called me from green dot in USA. They refunded my dispute plus my direct deposit amount and $50 for inconvenience. A total of $915. I'm so happy finally someone listened and did something about it.

GO Bank Pros and Cons

I was nervous at first to join a bank with no physical address. However, some of the site's specifications made the transition a beneficial one. I really appreciate how there are no overdraft charges. As a teacher I only get paid once a month. One of my retirement accounts pulls money at the begininng of the month and I sometimes am a day early of my pay check. Go Bank has no overdraft charges, so I do not have to worry when this day lag in my pay check happens. Also being a teacher, I like not having to wait for my check to actually be deposit. There is only a max of two days with the direct deposit, so I get my funds faster than I did with Wells Fargo.

Great If You Like Paying Fees

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Fees are exorbitant. $8.95/month maintenance fee if you don't have $500 in direct deposits monthly. $5.95/cash deposit at ATMs and deposits are limited to $500/deposit. They don't have their own photo check deposit app, you must use Info app which charges its own exorbitant fees.

The App functions well but there is NO customer service. You will never talk to a live human being.

Overall a disappointing customer experience.

Open Review For GO BANK Are You Serious

Posted by: |

It is very sad when a customer cannot get in touch with a online banking Establishment such as go bank. The only numbers they have are for you to get customer service is if you already have a card. SMH Mastercard Visa or Uber Visa is so sad regular customer service is not there, you have to put in your 16 digit account # or your security number which you don't have if you don't have an account. This is very very sad. If you do not service your customers ago out of business if you don't want to be in business, but if you're gonna be in business service your customers I have called at least 25 times and each time, of course it's an operator recording that hangs up on me. How do you talk to somebody? Live if you do not have a gobank account, they don't have the go bank packs anywhere, because Go 2 bank Spotted the weakness and now they have their cards everywhere which is not even associated with gobank or Uber. HO YOU SHOULD BE ASHAMED OF YOURSELF, THIS IS HORRIBLE CUSTOMER SERVICE. ??



Data as of Q2 2022

Data displayed below is for insuring bank: Bonneville Bank
Learn why bank health matters

Health Grade Components

FDIC Certificate #22653
Year Established1978
Primary RegulatorFED
Profit Margin
Return on Assets - YTD2.88%
Return on Equity - YTD52.38%
Annual Interest Income$65.7MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$3.88B$3.48B
LoansQ2 2022vs Q2 2021$25.1MM$27.3MM
DepositsQ2 2022vs Q2 2021$3.69B$3.16B
Equity CapitalQ2 2022vs Q2 2021$120.6MM$290.7MM
Loan Loss AllowanceQ2 2022vs Q2 2021$7.8MM$6.9MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$2.2MM$722.00K
Real Estate OwnedQ2 2022vs Q2 2021$0$0

Sorry, we do not have rate data for GoBank.


GoBank is an Internet only bank and does not have branch locations. Its headquarters is located at 3465 E Foothill Blvd - Pasadena, CA 91107

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