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Gobank Ripped Me Off
For 2 months I have been on the phone everyday with gobank(greendot). Someone changed my password and took all my money ($188.00). In the meantime I had a direct deposit of $715.00. They froze my account. I finally was able to get my money refunded after contacting Federal Reserve Bank of San Fransisco (FICA). Be patient. You have to leave a message, but they will get back to you. It has been a week, but someone finally called me from green dot in USA. They refunded my dispute plus my direct deposit amount and $50 for inconvenience. A total of $915. I'm so happy finally someone listened and did something about it.
GO Bank Pros and Cons
I was nervous at first to join a bank with no physical address. However, some of the site's specifications made the transition a beneficial one. I really appreciate how there are no overdraft charges. As a teacher I only get paid once a month. One of my retirement accounts pulls money at the begininng of the month and I sometimes am a day early of my pay check. Go Bank has no overdraft charges, so I do not have to worry when this day lag in my pay check happens. Also being a teacher, I like not having to wait for my check to actually be deposit. There is only a max of two days with the direct deposit, so I get my funds faster than I did with Wells Fargo.
Great If You Like Paying Fees
Fees are exorbitant. $8.95/month maintenance fee if you don't have $500 in direct deposits monthly. $5.95/cash deposit at ATMs and deposits are limited to $500/deposit. They don't have their own photo check deposit app, you must use Info app which charges its own exorbitant fees.
The App functions well but there is NO customer service. You will never talk to a live human being.
Overall a disappointing customer experience.
Stole My Money
GoBank is fraudulent as we all know. I’m definitely about to look into a Class Action Lawsuit, does anyone know if one is in progress? I can’t believe this company is still operating the FBI NEEDS INVOLVED ASAP AND FDIC NEEDS COMPLAINTS AGAINST THEM BECAUSE THEY ARE NOT BEING HELD RESPONSIBLE EITHER!
Data as of Q4 2021
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 22653 |
| Year Established | 1978 |
| Employees | 65 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.99% |
| Return on Equity - YTD | 25.33% |
| Annual Interest Income | $24.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $3.89B$3.27B |
| Loans | Q4 2021vs Q4 2020 | $43.6MM$33.3MM |
| Deposits | Q4 2021vs Q4 2020 | $3.51B$2.95B |
| Equity Capital | Q4 2021vs Q4 2020 | $309.6MM$269.1MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $7.3MM$961.00K |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $1.7MM$1.7MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$0 |