My account was compromised and instead of restricting my account after removing the individual who cleaned out my account they had me change to a different email and password telling me since the individual had been removed my account was secure well not at all 2 weeks later my account was cleaned out again..they finally returned my funds to my account but had closed it leaving me no way to get my money back..after 60 days they informed me that they would return it to me via check..90 days later still no check when I called to find out why it wasn't sent they said the information I sent them was fake..when I wanted to know what was in their terms fake they said my driver's license which is ridiculous my license are in good standing and are valid..just because I'm working in Texas and retained my mississippi drivers license does not make them fake..after being a customer for 6 yrs I'm livid at the way they're treating me..all I want is what's rightfully mine the fdic refunded their loss and now they're stealing mine refusing to acknowledge they're wrong and have given me no other means to have my funds returned to me....I've reported them to the Texas fraud division and filed complaints to the fdic I have paperwork acknowledging the incident from.them ..and isn't worth the paper it's written on
For 2 months I have been on the phone everyday with gobank(greendot). Someone changed my password and took all my money ($188.00). In the meantime I had a direct deposit of $715.00. They froze my account. I finally was able to get my money refunded after contacting Federal Reserve Bank of San Fransisco (FICA). Be patient. You have to leave a message, but they will get back to you. It has been a week, but someone finally called me from green dot in USA. They refunded my dispute plus my direct deposit amount and $50 for inconvenience. A total of $915. I'm so happy finally someone listened and did something about it.
I was nervous at first to join a bank with no physical address. However, some of the site's specifications made the transition a beneficial one. I really appreciate how there are no overdraft charges. As a teacher I only get paid once a month. One of my retirement accounts pulls money at the begininng of the month and I sometimes am a day early of my pay check. Go Bank has no overdraft charges, so I do not have to worry when this day lag in my pay check happens. Also being a teacher, I like not having to wait for my check to actually be deposit. There is only a max of two days with the direct deposit, so I get my funds faster than I did with Wells Fargo.
Do not do ANY BUSINESS with this company.
They will harass, cancel your account, HANG UP ON YOU. Now i am forced to do transaction which cost me money. I believe they do this as a evil marketing tactic.
Furthermore i stated that i am a Disabled veteran who suffering from PTSD. AND THAT I FELT I AM BEING DISCRIMINATED AGAINST. EVERY ATTEMPT I MADE. TO FIX MY ISSUE ENDED IN ME HAVING PANIC ATTACKS. WORST COMPANY
|FDIC Certificate #||22653|
|Return on Assets - YTD||1.93%|
|Return on Equity - YTD||25.56%|
|Annual Interest Income||$10.4MM|
|Assets and Liabilities|
|Assets||Q2 2021vs Q2 2020||$3.48B$2.50B|
|Loans||Q2 2021vs Q2 2020||$27.3MM$19.6MM|
|Deposits||Q2 2021vs Q2 2020||$3.16B$2.23B|
|Equity Capital||Q2 2021vs Q2 2020||$290.7MM$248.3MM|
|Loan Loss Allowance||Q2 2021vs Q2 2020||$6.9MM$707.00K|
|Unbacked Noncurrent Loans||Q2 2021vs Q2 2020||$722.00K$1.2MM|
|Real Estate Owned||Q2 2021vs Q2 2020||$0$0|
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GoBank is an Internet only bank and does not have branch locations. Its headquarters is located at 3465 E Foothill Blvd - Pasadena, CA 91107