For 2 months I have been on the phone everyday with gobank(greendot). Someone changed my password and took all my money ($188.00). In the meantime I had a direct deposit of $715.00. They froze my account. I finally was able to get my money refunded after contacting Federal Reserve Bank of San Fransisco (FICA). Be patient. You have to leave a message, but they will get back to you. It has been a week, but someone finally called me from green dot in USA. They refunded my dispute plus my direct deposit amount and $50 for inconvenience. A total of $915. I'm so happy finally someone listened and did something about it.
I was nervous at first to join a bank with no physical address. However, some of the site's specifications made the transition a beneficial one. I really appreciate how there are no overdraft charges. As a teacher I only get paid once a month. One of my retirement accounts pulls money at the begininng of the month and I sometimes am a day early of my pay check. Go Bank has no overdraft charges, so I do not have to worry when this day lag in my pay check happens. Also being a teacher, I like not having to wait for my check to actually be deposit. There is only a max of two days with the direct deposit, so I get my funds faster than I did with Wells Fargo.
Fees are exorbitant. $8.95/month maintenance fee if you don't have $500 in direct deposits monthly. $5.95/cash deposit at ATMs and deposits are limited to $500/deposit. They don't have their own photo check deposit app, you must use Info app which charges its own exorbitant fees.
The App functions well but there is NO customer service. You will never talk to a live human being.
Overall a disappointing customer experience.
It is very sad when a customer cannot get in touch with a online banking Establishment such as go bank. The only numbers they have are for you to get customer service is if you already have a card. SMH Mastercard Visa or Uber Visa is so sad regular customer service is not there, you have to put in your 16 digit account # or your security number which you don't have if you don't have an account. This is very very sad. If you do not service your customers ago out of business if you don't want to be in business, but if you're gonna be in business service your customers I have called at least 25 times and each time, of course it's an operator recording that hangs up on me. How do you talk to somebody? Live if you do not have a gobank account, they don't have the go bank packs anywhere, because Go 2 bank Spotted the weakness and now they have their cards everywhere which is not even associated with gobank or Uber. HO YOU SHOULD BE ASHAMED OF YOURSELF, THIS IS HORRIBLE CUSTOMER SERVICE. ??
|FDIC Certificate #||22653|
|Return on Assets - YTD||2.88%|
|Return on Equity - YTD||52.38%|
|Annual Interest Income||$65.7MM|
|Assets and Liabilities|
|Assets||Q2 2022vs Q2 2021||$3.88B$3.48B|
|Loans||Q2 2022vs Q2 2021||$25.1MM$27.3MM|
|Deposits||Q2 2022vs Q2 2021||$3.69B$3.16B|
|Equity Capital||Q2 2022vs Q2 2021||$120.6MM$290.7MM|
|Loan Loss Allowance||Q2 2022vs Q2 2021||$7.8MM$6.9MM|
|Unbacked Noncurrent Loans||Q2 2022vs Q2 2021||$2.2MM$722.00K|
|Real Estate Owned||Q2 2022vs Q2 2021||$0$0|
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GoBank is an Internet only bank and does not have branch locations. Its headquarters is located at 3465 E Foothill Blvd - Pasadena, CA 91107