GoBank

Deposits held and insured by Bonneville Bank

Overview / Commentary
888-280-8260
3465 E Foothill Blvd
Pasadena, CA 91107
Deposits held and insured by Bonneville Bank

Gobank Ripped Me Off

For 2 months I have been on the phone everyday with gobank(greendot). Someone changed my password and took all my money ($188.00). In the meantime I had a direct deposit of $715.00. They froze my account. I finally was able to get my money refunded after contacting Federal Reserve Bank of San Fransisco (FICA). Be patient. You have to leave a message, but they will get back to you. It has been a week, but someone finally called me from green dot in USA. They refunded my dispute plus my direct deposit amount and $50 for inconvenience. A total of $915. I'm so happy finally someone listened and did something about it.

GO Bank Pros and Cons

I was nervous at first to join a bank with no physical address. However, some of the site's specifications made the transition a beneficial one. I really appreciate how there are no overdraft charges. As a teacher I only get paid once a month. One of my retirement accounts pulls money at the begininng of the month and I sometimes am a day early of my pay check. Go Bank has no overdraft charges, so I do not have to worry when this day lag in my pay check happens. Also being a teacher, I like not having to wait for my check to actually be deposit. There is only a max of two days with the direct deposit, so I get my funds faster than I did with Wells Fargo.

Great If You Like Paying Fees

Posted by: |

Fees are exorbitant. $8.95/month maintenance fee if you don't have $500 in direct deposits monthly. $5.95/cash deposit at ATMs and deposits are limited to $500/deposit. They don't have their own photo check deposit app, you must use Info app which charges its own exorbitant fees.

The App functions well but there is NO customer service. You will never talk to a live human being.

Overall a disappointing customer experience.

Stole My Money

Posted by: |

GoBank is fraudulent as we all know. I’m definitely about to look into a Class Action Lawsuit, does anyone know if one is in progress? I can’t believe this company is still operating the FBI NEEDS INVOLVED ASAP AND FDIC NEEDS COMPLAINTS AGAINST THEM BECAUSE THEY ARE NOT BEING HELD RESPONSIBLE EITHER!

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Health
A

Data as of Q4 2021

Data displayed below is for insuring bank: Bonneville Bank
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #22653
Year Established1978
Employees65
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.99%
Return on Equity - YTD25.33%
Annual Interest Income$24.5MM
Assets and Liabilities
AssetsQ4 2021vs Q4 2020$3.89B$3.27B
LoansQ4 2021vs Q4 2020$43.6MM$33.3MM
DepositsQ4 2021vs Q4 2020$3.51B$2.95B
Equity CapitalQ4 2021vs Q4 2020$309.6MM$269.1MM
Loan Loss AllowanceQ4 2021vs Q4 2020$7.3MM$961.00K
Unbacked Noncurrent LoansQ4 2021vs Q4 2020$1.7MM$1.7MM
Real Estate OwnedQ4 2021vs Q4 2020$0$0
Rates

Sorry, we do not have rate data for GoBank.

Locations

GoBank is an Internet only bank and does not have branch locations. Its headquarters is located at 3465 E Foothill Blvd - Pasadena, CA 91107

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