I have had an Uber Visa via GoBank for over 3 years. I deposit over $1200 a month in my account through direct deposit from my employment. I have always been eligible for their backup balance feature. Now this recent time I used it and all of a sudden they sent an alert I wasn't eligible. I have talked to about 6 different customer service reps, located in Egypt. Each one giving a different response. I don't understand their ways and can't get a decent answer from anyone. The last rep I spoke to said he was the highest person to go to & even after I verified I am who I am, he said revealing to me my last deposits was confidential. However, speaking to a few before him, they did reveal the amounts. This is crazy banking practices & I can't get a resolution. They may be in CA, but the call center is in another Country. They can't even employ people in America!!!
Fees are exorbitant. $8.95/month maintenance fee if you don't have $500 in direct deposits monthly. $5.95/cash deposit at ATMs and deposits are limited to $500/deposit. They don't have their own photo check deposit app, you must use Info app which charges its own exorbitant fees.
The App functions well but there is NO customer service. You will never talk to a live human being.
Overall a disappointing customer experience.
I work for the FBI. I too was taken by this bank and now they wantba copy of my government ID which theyvare not privy to.
PLEASE ALL OF YOU. FILE A COMPLAINT WITH THE FBI ONLINE AT:
When the FBI sees all the complaints, they will aee a pattern and investigate.
I talked to a friend who is on the FBI and he agreed something is going on. So please let's support one another and put an end to this theft/fraud.
My account was compromised and instead of restricting my account after removing the individual who cleaned out my account they had me change to a different email and password telling me since the individual had been removed my account was secure well not at all 2 weeks later my account was cleaned out again..they finally returned my funds to my account but had closed it leaving me no way to get my money back..after 60 days they informed me that they would return it to me via check..90 days later still no check when I called to find out why it wasn't sent they said the information I sent them was fake..when I wanted to know what was in their terms fake they said my driver's license which is ridiculous my license are in good standing and are valid..just because I'm working in Texas and retained my mississippi drivers license does not make them fake..after being a customer for 6 yrs I'm livid at the way they're treating me..all I want is what's rightfully mine the fdic refunded their loss and now they're stealing mine refusing to acknowledge they're wrong and have given me no other means to have my funds returned to me....I've reported them to the Texas fraud division and filed complaints to the fdic I have paperwork acknowledging the incident from.them ..and isn't worth the paper it's written on
|FDIC Certificate #||22653|
|Return on Assets - YTD||2.88%|
|Return on Equity - YTD||52.38%|
|Annual Interest Income||$65.7MM|
|Assets and Liabilities|
|Assets||Q2 2022vs Q2 2021||$3.88B$3.48B|
|Loans||Q2 2022vs Q2 2021||$25.1MM$27.3MM|
|Deposits||Q2 2022vs Q2 2021||$3.69B$3.16B|
|Equity Capital||Q2 2022vs Q2 2021||$120.6MM$290.7MM|
|Loan Loss Allowance||Q2 2022vs Q2 2021||$7.8MM$6.9MM|
|Unbacked Noncurrent Loans||Q2 2022vs Q2 2021||$2.2MM$722.00K|
|Real Estate Owned||Q2 2022vs Q2 2021||$0$0|
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GoBank is an Internet only bank and does not have branch locations. Its headquarters is located at 3465 E Foothill Blvd - Pasadena, CA 91107