I applied in late November to open a membership and fund the 3.75% APY CD. I gave permission to link an "external" account to fund the CD. I completed signature cards for the membership and the CD and mailed them in. A waste of a stamp. I was told I would receive two trial deposits. That never happened. I called a couple times and customer service didn't seem to know how the trial deposit process worked. A month later I received a letter saying I would have to restart the entire account funding process because funding verification failed. This place is not ready for prime time.
Tried to open a 1-year CD. First, their online application seems to timeout quickly and without a countdown, and you could discover this after proceeding through each page quickly but taking time to go through all their pages, only to find out at the end that your application timed out--without warning--and having to restart the entire application again.
Furthermore, they don't make it clear upfront that they require a credit check to open a deposit account, and that you should unfreeze your credit report. After I completed the online application, and filled and sent in a paper form they required, I later received a letter--by snail mail--that they could not open my account because I have a security freeze on my credit report. Yes, this was placed after the Equifax breach, and I've opened other deposit accounts since without problems.
Adding insult to injury, they won’t continue processing your application even after you unfreeze your credit report, requiring you to re-apply again. By this point, the rate on their 1-year CD has been significantly decreased to a point they’re no longer competitive, and they could not honor the original rate that led me to open an account in the first place. Way to lose a customer.
I did everything that was required to op a joint account online .. then at the very last page where they wanted to know the amount that would be funding the account I tried to put in the amount for the CD ... computer rejected it 4 times. I called the CU and received a very snippy rep telling me that any amount over 100K must be funded with a another check through the mail. That defeats the purpose of
a wire transfer or ACH transfer. No where in their website is this disclosed ... my money goes elsewhere!
Avoid this credit union because they are rude and incompetent. I opened up a 15 month 2.50% CD on 5/30/18 and verified the 2 ACH test deposits from the funding source on 5/31/18.
I waited until today, 6/5/18 to call Greenwood to ask why the account had not been opened. They explained that the account opening transfer from the funding account was rejected, which turns out to be the case since unbeknownst to me that account does not accept ACH debits.
However, the problem I have with Greenwood is that they rudely say that it was NOT their responsibility to inform me that the account opening was halted due to the funding bank's policy and then hung up on me before telling me how to close for good the new account. I did not want it to be in limbo unfunded.
I called back and closed the account.
I have 1 other CD with that I opened a month ago and wanted to close it due to their unprofessional behavior, but there is a 6 month interest penalty for early closure after a 60 day hold on the funds is released. I decided to keep the CD but will NEVER do business with Greenwood again.
They are a tiny CU with only 50 employees, and the way they behave illustrates what a rinky dink bank they are.
I suggest you avoid this CU.
All was a go, to join and open a CD -- until.
Then it turns out this is one of the very few banks or CUs out there that absolutely requires that you supply the Social Security number of other people, or someone you want to name as your beneficiary. I can't get that, a Social Security number is highly private, and it is not needed for the beneficiary, only for the account holder.
So, they lose my business.
Most places ask for it, but most of those do not actually require it, you can leave that blank. And in most places where you cannot leave it blank, I have found that a supervisor can get it done without the SS number, they can and are happy to get around it. But not at Greenwood, the supervisor won't even talk about it, so they are in the maybe 2%, certainly no more than 5%, of banks and CUs that require you to provide SS number of beneficiaries. (A beneficiary does not even have to have a SS number!)
You must leave Greenwood'S website and are told that they don't have responsibility for their 3rd party application website, which my mcafee antivirus said was unsafe. When I called to ask Greenwood about this, the woman refused to talk to me or allow me to talk to a manager unless I told her on which website I found out about their new rate. She had asked me that question when I initially called to inquire about opening an account and I said I didn't remember the link. She finally said that if I didn't tell her, the online application would be blocked; though how they could accomplish that without knowing who I was seems impossible as I didn't see a place on the application for it.
Needless to say if they are this rude and the website into which I have to input my information is unsafe, I won't be opening an account.
I like Greenwood Credit Union. While It is very competitive I think that the size is a little bit of an offset. Only being able to access my funds in one location is a little stressful but again overall I like this Bank. The friendly staff make up for it entirely.
I have accounts with various financial institutions. While I came to this credit union first as a loan customer, I stayed for the great service and product line up. It was even a bit of a drive for me since they only have one location. This however is worth it. With online banking and phone service it's not necessary to go into the branch. It is however a great experience when you do. Not only is the physical branch very professional and clean (i've been to some retail bank branches that are disgusting) but everyone who works there is very hospitable, friendly and overall helpful. As soon as I walked in the door someone leaped up from their desk to greet me and ask how I needed assistance. I wanted to talk to a specific representative about my account so I had to take a seat and wait for just a couple of minutes. It wasn't long at all and there is a tv in the waiting area which also helps to pass time and provide atmosphere. I was having difficulty with my debit card but they assisted me right on the spot and it was fixed immediately. I asked about their CD rates too, and although those are low, they are low for all institutions and I was happy to see their 18 month CD still beats what I'm getting in an online savings account which is often higher. Great place to bank.
I go to Greenwood Cedit Union several times i any givin months and every time I get a warm welcome like it was my first time. I have been with Greenwood for about four years now and I have had nothing but the best service. Both my wife and I have several account with Greenwood and always feel like they have my best interest in mind 24/7.
In 2004 my wife had left her purse in a taxi while on vacation and we were in fear of our banks accounts being used. After several hours trying to locate her purse without any luck my wife had called Greenwood regarding the bankcard(Debt Card)and the checkbook being lost. The wonderful person at the bank was very reassuring to my wife that our account would be frozen and that they would take care of ordering all of the new cards. The worst thing to ever happen on vacation had happen to us but Greenwood was quick to act and stop our day from getting any worse.
After returning from our two week vacation the people at Greenwood had already ordered all our new cards and checkbook and had them waiting for us upon our return home.
I have my current car loan through Greenwood and I've had nothing but trouble with them. There was a banking error or their part, that went unoticed for over three months. My orginial account info was factored incorrectly. When it was finally noticed on their end, I was informed I had to pay the back-due amount and I had to do so immediately. I was then informed the Credit Bureau had to be notified of my "lack of payment" beyond thirty days. Again, this was completely an error on their part, and yet, my credit score was affected!
As far as their Customer Services skills, they leave must to be desired. I've worked in Customer Service my entire life, and therefore, I understand it can be difficult to deal with upset customers. During one of my phone conversations, I was spoken to in a condesending tone and was passed along from one person to the next. A second conversation, on a different day, I returned a missed phone call to the bank. Upon informing them I was returning a missed phone call I was given all of my current account information. NOT once did they varify any account information!!! I was given account balances, amount due on my auto loan and past payment history. They didn't ask for so much as how to spell my last name before providing all of my account information and details, including acount number!!! Last I checked, there was a serious fraud problem in this country, perhaps, they should be a little more diligant with verifying information.
Finally, as if they haven't already been difficult enough, I requested that I be sent paper copies of all statements via the mail. This was done directly after my first negative encounter, where I was informed to pay up for their mistakes. It has been three months and yet, not a single bank statement has come in the mail. But I recieve their newsletters, so I'm sure they have the correct contact information!! When I requested this a second time, I was informed I could do online banking. I informed them, I understood, and would still like paper statements instead of online. Again, nothing has come in from Greenwood!!
I would not advise anyone to do business with Greenwood until they change their banking and customer service practices!!