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I applied for membership. I live in Florida. I received an email telling me I was approved. When I called to ask for my account number, I was told that my account was frozen. I hadn't even done anything! They said I need to snail mail a copy of my drivers license, which I did. I called back, and the CSR said she couldn't even get into my account and that all she could tell me was that I would receive a letter. Which I never did!!
I think this is a scam to get you to donate to their pet website. After applying for an account, divulging private information, calling them numerous times for over a week, hearing promises none of which was kept, and then simply getting ghosted, this organization is a total waste of time.
I applied for membership. I received an email saying they were excited and asked for a copy of my driver's license, social security card, two proofs of address. I provided all of these documents. I have lived at the same address for 43 years. I am very concerned that after I sent all of this personal information I received an email from them that "we are unable to approve your account request at this time. A formal notice will be mailed to you." I was not able to receive any response from the customer service telephone number. Apparently, the CSRs don't have any communication with the department that approves or rejects applications. I would not deal with this Credit Union. I would never recommend it to anyone.
This companyu cares zero about its customers and will do whatever to try and keep a captive audience
An update on my previous review. I called and was told that an account has been opened in my name. The CSR couldn’t answer why I received a debit card when I never applied for an account. Plus why if someone else opened it using my name, why would they use my address? Today I received a letter from Grow Financial stating that they couldn’t open any accounts YET they did a pull on Chex System. What gives them the right to pull from Chex System when I never dealt with this Credit Union. What kind of credit union sends a debit card out before an account is opened and funded. This whole thing stinks. I swear this Credit Union is just phishing information. I did call Chex System to dispute the pull.