Hanscom Federal Credit Union Reviews

Average Rating:
Based on 9 review

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Incompetent Customer Service

Posted by: |

I opened a CD with this bank. Their limit is $50,000.00. If you want to open another you're out of luck. I wasted two hours (FIVE phone calls) with this bank's representatives. Each one gave me a different story. It was maddening and a total waste of time.


Posted by: |

I found this credit union to be rather persnickety and, frankly, in some respects manifestly unreasonable. The interest rates are good . . . but they come at a price.

Total Waste Of Time

Posted by: |

Has taken forever to get a response about opening an account (whereas elsewhere you get a response right away after you apply online). It seems they do not want people's money. Suggest you go elsewhere where your money can be appreciated and you get more attention

Card Problem

I had a problem recently where my bank debit card with the chip was not being read properly when I inserted it into the reader for payment. I called the customer service number and spoke to someone who said I could stop by the local branch office to have it checked, or another one could be ordered. I opted to go into into the office during my lunch our. I had to wait a few minutes before someone coluld help me. They have an odd set up - there is no customer service area. The representatives are in offices that call you in or come out to greet you. A woman called me into her office. She checked my card and indeed it was not working. She ordered a new one for me. Unfortunately, it took about a week to receive.

Friendly Credit Uniton

Posted by: |

I opened a checking and a Thrive CD with them a month ago. Although there were some errors made they were corrected after I pointed them out. I found them to be a very friendly Credit Union.

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