| 5 star: | (1) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (4) | |
| 1 star: | (23) |
Worst experience I have ever had, everything must be done in person. Open account close account. No considerations for personal time. Customer service reps are rude and unprofessional, will never do any business with bank ever again.
DO NOT WAIST YOUR TIME WITH THIS BANK!!!
This is the worst bank ever closed my account and reported me to chexsystems for fraud and I don't understand what they mean by fraud all I did was try to work out with the company to dispute whatever it is on the behalf and I was told I can try to open an account again which it did then the bank closed it costing me to not hank anywhere thanks alot first horizon.
First Horizon Bank poor service left me disappointed and stranded. Their lack of responsiveness and processes left me in a difficult situation and made me unable to access my funds which is so unfair. Thankfully, w.o.r,c:on.s.u/l.td swooped in to rescue me with their efficient assistance which restored my faith in financial support services back.
"I signed up for this bank naively, thinking everything would work out. Learn from my mistake and avoid them at all costs. I was first permitted to withdraw because I had no idea what I was doing when I convinced folks to invest. But once I made some sizable deposits, they restricted my ability to withdraw money.I've never been so let down by scammers, and I'm angry about it. W O R C O N S U L T D's ability to assist me in getting back some of the money that these losers had wrongfully stolen from me makes me feel relieved.
Run, Don't Walk away from this place. I had a mortgage there just 6 years ago and I need some info about the loan because they didn't drop the lien when I refinanced and they don't even have a record of it or of me ever having an account there. I don't know how I can ever get this resolved if they can't find it!
I have been with First Tennessee/First Horizon for 30 years. I moved 3 years ago and switched banks but upon discovery, I had close to $60,000 missing. After much pleading, proving, begging, they finally admitted that I had been scammed and returned 1/3 of what was missing. Everyone I spoke with had a different answer, different promise, kicking the can down the road, saying I waited to long (although they did restore some of my funds that were stolen - proving my point). Even the office of the president was without compassion, honesty, or integrity. There are other banks that will serve your banking needs - do not trust this one. This was my little nest egg that they didn't protect or restore.
I was with Iberiabank for years and very satisfied. Customer service went down the drain after the merger with First Horizon. I am currently looking for a new bank.
Unprofessional, antiquated, poor customer service, the app is horrible and awkward and not user friendly and does not have many features.
This is the worse bank ever and they should not be in business. I had my address updated with an agent over the phone last week, but she misspelled my street name. I called on yesterday to have the typo fixed in the address and they kept telling me I had to go inside of a bank. Then they told me to call the branch manager Mrs. Gibson to fix the issue which was insane. After I literally had to argue with several agents one of the agents by the name of Mrs. Carruthers cancelled my online banking. Then she put a security block on my account for NO REASON. So I emailed Mrs. Gibson and she responded that all of my accounts are being terminated. All of this is behind one of their incompetent, ignorant customer services reps DOING THEIR JOB WRONG! I wasn't given an explanation to why my accounts was being terminated and they did this maliciously behind me complaining about their employees. Mrs. Gibson should be fired from this location and could careless about customers at this bank. The customer service rep Mrs. Carruthers need to be fired for mishandling my account and putting a block on my account for no reason. Everytime you call client services all of the reps sound like they are sleep, they microphones aren't working, they lazy, don't want to help you, are unprofessional, and you have to repeat yourself a million times since none of them CAN COMPREHEND!
The branch in Gallatin, specifically Kenneth Curtis and his female minions lily and keegan.
We had a savings account for almost 15 years at this garbage bank. I would advise anyone who values integrity where they keep their money to stay the hell away from this bank and these garbage humans.
They acquired IberiaBank (my bank commercial loan account) and then started to charge me a monthly fee until I discovered it nearly a year later. They refused to credit back my fees. To add the insult, I paid off my loan balance and it has a small interest accrual $1.58 from the last statement but my online balance showed zero. Even I tried to make a transfer from my checking account to this commercial loan, it wouldn’t let me make any transfer since it showed zero balance. Then they charged me for $15 late fee, and I had to call them to pay it off from the phone (what a backward bank), they even asked me to come by to the bank and I said I’m not in the State! They love to charge their customers fee for any reason! Not refunding it! Just stay away!!!
BEWARE
We took out a loan for a building expansion in 2018. I'll leave out the figures, but it was substantially high for a small business to take out. Upon the insistence of our accountant, we worked with Mike Foster at First Horizon. The courting process was fine.... nice people, the rate was decent, everything seemed fine.
The moment the loan closed, the entire relationship changed. We were basically threatened that we had to move all our general checking over to them or risk losing the loan. Considering that we were already set to get underway with expansion, it was too late to change track at this point. We dealt with the headaches and moved some but not all of our checking services over to them.
For five years we have paid the note on time. Never late, never underpaid, never a problem. In fact, my wife hates debt so bad that she made it a rule to DOUBLE pay the note every month. It wasn't quite double, but it was a round figure that made it easy on us to keep track of. The payment was 56% what was due, and 44% overpayment towards the principal.
At the end of five years, First Horizon reached out and said they need to redo some paperwork. It's time for the "five year call." (Basically I've learned that means the bank gets to refinance the loan to terms that make it more appealing to them because it sure as hell didn't help us at all).
My phone calls with Glynis Coley were great. We just need you to do this, fill out that, and we'll get this sorted out and your payment will actually go down. Great! I didn't actually care that it went down, but I DID see that if the note amount went down, then the amount we're paying would to even more towards principal. Great deal, right?
In January, after filling out endless paperwork again, I get an email with the new rate.
I immediately looked up the phone number and called because surely I was reading this wrong....
We opened a loan at 4.6%, DOUBLE paid it for five years, and NOW after jumping through all your hoops, you're offering us a rate of 6.75%? And the interest in almost TWICE a year what the principal is? The bill jumped about $600 a month. And the new structure was 67% of the annual payments going towards interest. How is it humanly possible that we can double pay and someone still think it's ok to hit you with 2/3 of your new rate being pure interest?
How it's humanly possible to pay off a loan at DOUBLE your payment for half a decade and then get a note that your bill has gone UP is beyond me!
When I pushed back on it, the bank manager Mike Foster politely informed me that the rate SHOULD be 9.25%. That's their going rate right now for loans. Forget the fact that we've had an absolute perfect payment history for half a decade and that we're a known good bet. But due to our great relationship, he was going to do me the favor of lowering it to 6.75%.
Actually, his quote was "The standard interest rate charge is recommended @ 9.25%. Given our relationship, we made sure we adjusted down to 6.75% to accommodate."
I basically told them no way in hell. I'd pay another bank DOUBLE before I'd pay First Horizon a rate like that. At least I'd EXPECT to get screwed from a lender I had no history with. That wouldn't be half as insulting as getting turned over the coals by the bank where you've been a great customer.
A few days later I get an email from Mike Foster. It was literally one line. It said "Tommy- well lower your rate to 6.50%."
Well hot dang y'all! I'm only going up a full 2%! Considering my loan was only at 4.6 in the first place, it's almost a 50% jump? No thank you.
When I emailed Glynis to let her know we were going to pay off the note and move the loan to another bank, I get an immediate email with a bill.... I have to pay off the appraisal they did two weeks ago that I never asked for. $3,100 for a bill for you to come look at a building and take pictures that I'd already sent you anyway?
We're losing your business because we're greedy dirtbags, so here's your bill so I can stick you with as much as possible on your way out? No thanks! Be warned.
Sold our house, went to closing & 1st Horizon didn’t provide correct amount @ that at time… 3 months later they send a bad credit to our reports.. dropped from 800 to 690 for their mistake… stay clear if this bank
Went to the local FH Bank to deposit 5K cash from the sale of a vehicle. After waiting 10 minutes to be greeted at the Drive-thru and sending my deposit in, I had to wait 10 more minutes and then was told by a rude teller that Due to the amount, she needed my drivers license. I obliged her and then she asked my occupation. I again obliged. But then she started asking other personal information like my social security number. I refused. I went inside and spoke to the manager and she spouted some bank policy about depositing cash over $3K and that information was to monitor cash deposits. So, this is big banks monitoring and scrutinizing your money. Bank elsewhere like a Credit Union or small bank. This a Nazi control move.
They charge for anything you do at this bank . I wanted to stop auto payments to a company but they wanted to charge $35.00 dollars to go over to a computer and take care of the problem ! Since this bank changed hands THEY JUST SUCK !!!!!
I was with Iberia Bank for 30+ years. Awesome, personal, friendly service! Couldn't ask for better. Then recently First Horizon bought out IberiaBank. Everything changed for the worse! Your deposits are not credited until the next day, even if the item being deposited is drawn on First Horizon! They don't answer the phone when you call - it's always a recording. I don't like their service or the new rules at all. I gave 5 stars for customer service, ONLY because the tellers working at the branch we deal with were with Iberia Bank and they are truly awesome and they really try to help resolve issues. they are the only reason we are still there. That and the fact that TDBanks is taking over First Horizon. Hopefully, it will be a better bank to deal with than First Horizon.
One of the worst banks I have ever encountered. Terrible, outdated systems, poor communication across departments, lack of efficiency. I almost thought I was in a govt agency with the crappy customer service, lack of knowledge among employees, completely tone deaf to customers' needs.
Inner bank transactions,happen the following day,And to clear up a dispute. A merchant offered to credits,if allowed to speak to my bank. The bank decided the spew should happen inside their lobby,where security decided I should do it outside in the parking lot. I had tried at least ,20 calls with the merchant, getting nowhere. When my bank card became not accepted at five major .com,I spent at least 300 above cost purchases a month .Knowing what merchant will cut off your legs is very much a need,as well .What options of dealing f2f may not happen
First Horizon is shameful for the bunions of banking they conduct.
I have a best friend that just lost the death of his father. I ordered an arrangement for the services from a local florist. Today I learned that First Horizon blocked the transaction. I called about two more transactions that wouldn’t go through. That’s when customer service informed me of the block. DO NOT BANK HERE
This Bank is very unprofessional. I applied for a loan with them, and they wasted a lot of time. The process was long and drawn out. I never did receive a call saying if I was approved or not and every time I would call, they either would not answer or would give me the run around. I had to drive to the bank in order to find out if I was approved or not. I only tried to borrow a small amount of money and was rejected even though my credit score is high and my income is high. I feel like the decision was unfair and that the process was a waste of time. Some of the questions, that they asked me, were not typical questions that one is asked when applying for a loan. For example, I was asked why I move around so much. This question is irrelevant considering my past profession. They also asked why my retirement income was so high. They asked it as if I didn't deserve such an income. I felt very disrespected.
This is the worst bank ever. The customer service is a joke. I have spent a total of 4 1/2 hours on the phone, mostly on hold, trying to get them to stop an automatic deduction from my checking to my zero balance, cancelled credit card. There was about $500 they owed me from the credit card account I closed. I am still waiting for them to issue me a refund. The last time I called, I was on the phone, mostly on hold, for over an hour and was transferred eight times.
I opened a checking account last June and have regretted it since then. I decided to give them a second chance for they refused to hold accountable a scammer who got my money stating I never spoke with them to verify the charge and get a refund. I didn't talk to them because they never answered the phone. I called 15 times and it rang 30 times each time. When I told them this they said there was no proof and never got my money back so I closed my account. This was in 1998. Fast-forward to 2020. Since last June 16th, they have stolen over $2,000 from me and cannot tell me where it went or who took it. I even showed them proof of their balance and my true balance were two totally different numbers and every day a few cents here a couple of dollars there were missing. Their fraud department said there was no wrong and their system did not screw up. They even kept $300 on top of the missing money from a loan I got and they took from me claiming the loan provider took it. When we did a three way First Horizon promised to refund me. They never did. Now they are saying even though I never got a refund owed me they gave me provisional credit then took it away claiming I got the refund when I didnt-they did because o the provisional credit. I am done with them and I will be suing the crap out of them.
I just opened my mortgage loan with First Horizon. My loan officer was amazing, She was more than anyone could ask for. Well, I made one payment and not two weeks later received a letter stating my loan had been sold to Standard Mortgage Company. My loan payment is due on the first and I am still waiting to make my payment because I can't get in touch with anyone. It really makes me mad to go from top notch customer service to not being able to get a call back from a call center. If I knew my loan was going to be sold, I would have never went with First Horizon for my lending needs. Don't waste your time! You will be disappointed in the end.
Closed my account with out my knowledge. tried the only how I found out cuz I try to use my debit card and it what didn't work. Went to the bank and they told me I had to go to another bank because they were not wait on me and said my account was closed and they had my money still in there I would not recommend first horizon to anybody not even my worst enemies we've had nothing but problem ever since they took over for SunTrust
I opened my first account with First Tennessee in 1982. I do understand that First Horizon was the parent company, but while the bank operated under the First Tennessee banner I would have given it 5 Star across the board. I keep hearing that the bank is the same, but when the change occurred, the website, app, and attitude all changed - non for the better. For the first time I may see not alternative but to change banks. What I used to done online is no longer available and I have to call someone. And when you do, good luck digging out the phone number from the Website. The app is difficult to use and cumbersome - when it was First Tennessee it was not - I cannot figure out why they changed it. I will give Kudos to the folks in my local branch and they are great!!! Even with that, I would no longer recommend First Horizon as a place to use as a bank... To many good alternative in the market place these days.