HSBC Reviews

Average Rating:
Based on 47 review

HSBC Is A Predatory Bank...Their Mission Is To Suck As Much Money As They Can, In Whatever Way They Can

Dealing with the bank is awful. They're a foreign bank whose mission is predatory siphoning off of your money for ridiculous reasons and then making up lame excuses. They'll charge a LATE FEE AFTER you've made a payment. I really hate dealing with companies that operate like this one, Don't bother. FIND ANOTHER'll save your peace of mind.

HSBC Will Waste Your Time, Endlessly.

Seriously, never bank with HSBC. I have a couple dozen credit cards, never had a meaningful issue with any of them. Nothing but issues with HSBC as they find all transaction to be suspicious (like toothpaste from the grocery store), and they will require you go into their branch to repeatedly prove you made the charge. Their ineptness would be comedic if their branch wasn't 50 miles away, they are an endless waste of time. And telephone customer service is not only incompetent (they often say they can't verify customers identity by phone, even after the customer passes all their identity confirmation questions), but also shockingly rude. There's a reason their average rating on customer review website's is dismal, they are truly awful.

Horrible Customer Service

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They have horrible customer service. DO NOT OPEN AN ACCOUNT WITH HSBC! YOU WILL REGRET IT.

The Worst Bank Ever.

Can not get anything done with their customer no service, Don't even put yourself in the situation and you might not be able to solve it.

Their around the world customer services put me on hold for almost 1 hour to pull up the statement that I want to discuss and still can not pull it.

HSBC. report my 1st late payment ever to Equifax over $4.00 payment. I had so much problem with them so I did not use the card and overlook the card, just let it expire by itself. HSBC. refused to remove $4.00 negative reports to keep a customer.

GOODLUCK, with this trash of a bank.

Checking Account

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I agreed with all others, this bank is worth 1 star the most. I live at 23rd Street NYC. In the pandemic period, I helped my mother to open a new account in HSBC for the first time for the the purpose of earning bonus. The bank had 2 occasions giving me the impression that its staff not honest. The first, when I went with my mother to the branch on the third Ave, I left to get document. When I came back, the staff already process a credit card paperwork for my mother, I told her to stop several times, we did not want the credit card, and she promised to stop the process. And the next week, in my mother account there is a new credit card. I called to cancel it. So what is the HSBC credit for customers trust to deposit their money in it? Your staff is not trustful when she has some bonus to earn. This is like a Chinese company, not being trusted. I mean when I entered the office I smelt some kind of Chinese culture. I am Chinese I know it. The second, after my mother followed the instructions to earn the bonus, for several months the bank did not give her the bonus, I called the customer service, the first time is a Hongkong office people picked up, she promise it will respond me in 1 week, and three weeks passed none responded. I called the customer service again, this time an Indian picked up the phone, and also promised me to respond in 1 week. Two weeks passed, none responded. I emailed the customer service three times, asking for the bonus, none responded. I did not really want bonus, but at least they need to respond me and tell me what happened. I wrote an email to close the account, and told them I was not responsible for the charge they were slow to close the account, this time they responded fast. Overall, HSBC is not like a British bank. it is like a Chinese bank, no credit, no trust. Pay attention to it. My experience is real. If it cheated your small amount, it will cheats you bigger. I will never have any business with this bank since then, and not encourage people to do business with this bank.

Direct Savings Account

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Applied in early May based on APY of 1.6%, wasn’t approved for over two weeks until I called and they said they’d expedite it. Wouldn’t you know the interest changed about a week and a half after I applied (Before I was approved). Down 30 bps to 1.3%. Not happy but still better than most rates. Then about 10 days later, the APY dropped another 29 bps to 1.01% ... a ~40% drop in the APY from the time I applied to about 4 weeks later.I specifically chose HSBC because of the APY. Not to mention their app is bad and the website is worse. Completely disappointed with HSBC.

HSBC Money Market Account

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Opened an account based on their 2% advertised rate. Within a week of opening the account the rate dropped to 1.85% despite the 2% rate still being offered for new accounts. Bait and switch tactics.

Unsound Business Practices And Goals

Do NOT use HSBC. They act like the want business, but they do not really. I have an over 700 FICO, no deliquencies or bankruptcies, no criminal history, paid off student loan. Great credit, steady job, etc. Cannot get a credit card. 2 Days after they declined me, I got a request to open a checking account with them and to deposit $5,000+. Also included was a note to check out their "wonderful credit card". All of this after being sanctioned by the US for over a billion dollars due to their money laundering practices. I wonder why they wanted my 5k in cash but my credit is no good to them? Suspicious. I contacted their Executive Board but was passed off to Customer Service that just said Sorry, not Sorry.....

Bonus Promise At HSBC

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Most banks offer bonus to new checking or savings accounts. The HSBC bank has reviews from several
account holders for missing bonuses. My account has been frozen saying some fraud prevention. My
money funds $ 10,000 have been not making any earning. I have to go to New York to set the issue.
It is pressing that the members unite to deal with frauds. Initially file a complaint with FTC and FDIC.

Going to courts is rather lengthy. The bank may come to solution and may pay to several members.
Simply writing reviews will not make any difference.

Crazy HSBC Limbo Trying To Open Direct Savings Account!

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After 20 years as a regular HSBC client (with no problems other than the disappearance of many HSBC ATM machines in NYC) I've encountered 2 recent problems with HSBC false ads and impossible procedures. This review concerns the worst example, my ongoing, incredibly frustrating and ludicrous experience trying to open a Direct Savings Account. This seemed like a no-brainer because of the link to my current HSBC account and the higher interest rates. In my original application on the HSBC Direct site, I went through all the procedures until I was supposed to receive a security passcode on my cell phone, which never arrived. I contacted the chatline and after about 45 minutes of waiting and consultation with the rep-- including referral to 2 additional customer service phone numbers on which the 1st rep hung up and the 2nd said they did not deal with Direct Savings, I was told that my cell number which I have had for years was unverified and I should cancel the application and try again. My 2nd application was automatically rejected, as was a 3rd attempt. I contacted HSBC Security by phone and was told to try again ater 24 hours. Same automatic rejection over 24 hours later. I recontacted Security and was referred to another customer service line, where, after the rep appeared unable to deviate from a useless prepared script, I asked to speak to a manager. The manager was helpful and told me to call back the following day after a chance to research the problem. When I called back, I was told my application failed because I had answered a security credit question incorrectly (no mention of my cell number appearing to be the original problem). As advised, I printed my credit report and changed my cell phone to my primary line on the HSBC US site and waited 3 days to reapply on the Direct site. This time, my application was canceled due to "system problems" and I was directed to the HSBC US site to resume. As there was no obvious way to resume on this site, I fired up the chat line robot and eventually reached a non-robot who told me I should get an email about my application status in 3 business days. Today, on the 4th business day, with no sign of an email, I tried to check the application status on the HSBC US chat line and got the robotic message that online applications are taking 10 business days to approve...Honestly, this is the most appalling example of bad customer service and poor business procedures and communication that I have ever experienced anywhere! I am now waiting another 6 business days to see if HSBC ever responds to this application but I also now have serious questions about whether this is a reflection of their overall banking culture and processes and whether it is safe to entrust money to Direct Savings.

Complete Lack Of Integrity At HSBC

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HSBC is essentially cheating people with its promo bonus offers. After signing up and verifying on the phone and with the Internet chat teller that my account was eligible for the service (on multiple occasions), and then going through the required steps for the bonus, the bank is now backing out. I wish I checked the reviews on the Internet before attempting to bank with HSBC because I would have discovered just how corrupt this organisation has become. If you think your experience will be any different, ask yourself if a bank is exhibiting practices with this lack of integrity in these operations why they wouldn't in all other aspects of the company? Don't be a fool. Stay as far away from HSBC as you can.

WARNING: Worst Customer Service. Stay Away!

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HSBC has the WORST customer service of any
comparable multinational bank. If you need customer srvice for anything serious, you will end up pulling your hair out. While their agents will do their best to help you, you will quickly discover that there is very little they can do. If you have to make a follow-up call, you will discover that they will have no record of your earlier call... so you have to start all over again.
If you are then instructed to call a specific department, you will will not know if the long wait
time means that they actually intend to ever answer your call. For example, the Security Department may instruct you in writing to call them. And while you are on hold, you receive
messages that show that you are moving up
and up in the line. But there is no message
to tell you that they don't take outside calls.
Now think about that generous account opening
bonus. Is that worth it when they needlessly
keep jerking you around? As soon as they
opened my account, I closed it and was happy
to pay that $25 account closing fee. Stay Away!

HSBC Direct Savings wants too much!!!.. Pls Beware

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Application too time consuming with unnecessary data being required. They declined my application 2-3 times with no valid reason. Upon asking the reason they sure have some rationale like you have made error during filling in your application, etc., but here is the catch. They never give you access to the application that you submitted to them so you could cross verify their claim and the reason to decline. Seems to me as a deliberate attempt to acquire your sensitive Personally Identifiable Information (PII) with no intent to do any business with you at all. I am worried they might be selling your PII to some other companies.

Sign Up Bonus Fraud

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Nov. 13 Opened $10,000 checking with the promise of a $400 sign on bonus after 90 days. I called after set up to make sure it was set up correctly for the bonus. After 90 days called about bonus. I was told they have 60 days to credit it. After those 60 days I was told they had sent it to investigation. No one can tell me why,

HSBC Bank: Arlington, Virginia

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Avoid this HSBC bank. The employees are incompetent. I spent one hour in their branch office trying to obtain a cashiers check for a matured CD that I held. These employees fiddled around trying to figure out how to prepare and issue the check. I waited and watched one employee endlessly look and type into his computer and alternately contact somebody on his phone for technical assistance. A second employee in the office attempted to assist him but was equally helpless and incompetent. After one hour, I eventually received my single check. This process should have been completed in 10 minutes as HSBC took my money in 10 minutes. I will never do business with HSBC again.

BEWARE! Choice Check-In Rewards Is Big Fraud From HSBC You Will Never Get It..The Most Frustrating Experience With A Bank, EVER

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I personally think that HSBC USA is the worst bank I have ever have such terrible experience with in USA. I was attracted by their bonus offer ($200) email for on-line Choice Checkin account. I got the call from HSBC team for opening account and they explained me how to maintain the funds for 90 days to get the bonus. They took 5-7 days to open the account and sent me email for instruction.
After completion of 100 days , i tried to call customer care, my painful Journey reach to customer care, each time I had to wait at least 30-40 mins and always got the false assurance. After wait period of 6 months, they raised 2 critical tickets and got the false commitment that i will get the call from HSBC with resolution. Unfortunately i neither got the call nor got the resolution... after wasting tons of hours i got denial of rewards for terms and condition that are not explicitly mentioned on HSBC's website.

I decided not to waste time on this , i decided to move my funds to other bank.... my suggestion, please don't waste you money and time for such fraud schemes from HSBC.
in short , worst bank and worst customer service

Very Slooowwww Bank

Very slow bank. It's been more than 15 days and they have not yet opened my account. The application process in itself has 2-3 stages, which is very inconvenient. The first stage has to do with your information, second stage with ACH transfer from another bank, third stage related to submitting supporting documents. So, keep looking at those emails, really?

Frustrated, I called them today. It took me 35+ mins to get hold of their telephone operator who said things that did not match what their email told me. So, I cancelled my application. Good riddance!

The Worst Financial Company I Have Ever Dealt With In 55 Years

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This company advertises a cash award on their Premiere checking account if a specific deposit amount is made and maintained for 90 days. I made the specific amount deposit on 6/6/2018. I had to call, chat and email (dozens of efforts to contact) for over 6 months before they finally admitted to their need to give me the money. And then they told me I had to wait another 2 weeks before I was funded. Each time I would contact them, they would say they would investigate and that it woiuld take a week to respond. This is obviously a scam designed to accept my money and hold on to it for as long as they can. I have not, in my 55 years of dealing with financial institutions, never had such poor customer service. Note that they do not allow you to speak to anybody who has any authority to do anything of consequence. I finally appealed to the governments Consumer Financial Protection Bureau before I finally got some action. Their claim was that I had not clicked 'Apply now' on their website during the application process and thus was the reason I did not get the 'award'. In fact I did. After a week or so after I did that I had to call to follow up to see why I wasnt getting any reply. They said their online application system was 'broken' and that they would take my application over the phone. 2 people there assured me that this would not affect my award. It would seem that deceit is a culture with this company.
Also, this company name HSBC is all over the country and the specific entity is HSBC Bank USA, N.A (at least I think it is, they have so many)

HSBC: Unfortunately They Are Really, Really Bad

In more than a month I have been unable to set up a linked external account to fund my new checking account (and therefore qualify for the bonus).
PHONE SUPPORT: This morning it took 45 minutes for their phone support to answer. They thought they solved the problem, but actually did not. This afternoon I am currently on hold at 1 hour and 40 minutes (and counting...).
ONLINE CHAT: The only thing they could do is give me a phone number to call. And of course that leads to the infinite hold.
SUMMARY: If the slightest online thing does not go correctly there are no pathways to solve it.

World Class BAD

HSBC sets a New Standard for World Class Service - the LOWEST POSSIBLE STANDARD!

I wanted to open an HSBC Advance Checking account and associated HSBC Direct Savings account. HSBC offered a promotion of $350 bonus for opening the account and funding with $10K+

CHECKING HASSLE: Opening the checking online was a hassle to begin with as the application timed out and I had to restart - this due to the time it took to review the various policies and disclaimers. Completed the application finally and they got back to me by email accepting (allowing me to open an account) with a couple of codes. It turned out that since I don't use a smart phone, they had to send me two letters, each with a code, to open my online access to the account. Finally getting the codes, I got online access and then went to work on funding. I submitted my external bank account information for funding. The trial deposits were made quickly. When I went back in to verify the account, I couldn't find a place to do it. The online CHAT was useless - they didn't have any clue of how to do it and kept misdirecting me to other pages which proved useless. I did finally find out how to VERIFY by searching every option on the website. I scheduled a transfer - deposit.

I also wanted to open the HSBC Direct Savings account. I can't be opened from the HSBC Access Checking. I had to go to another website to open it (as instructed per CHAT). When opening it, I had to do a new application - it couldn't reference my already opened and approved account. Once I completed the application, they informed me it would take AT LEAST 5 - 10 BUSINESS DAYS to just approve the savings account. They also required information and deposit transfer information for funding ($10K). After a couple of days waiting to hear anything, further contact with the bank proved that no one person can really answer much of anything - they had to keep transferring me around. CHAT was pretty much useless - with the added blessing of usually having a fairly long waiting period. PHONE had long waits, too and was a little more useful...

I finally got frustrated with the wasted time and convoluted process and had them cancel the Savings Application and am currently in the process of trying to get my $$$ out of the Checking account. I have opened a lot of bank accounts. I have a couple of other high interest savings and money market accounts. All were no hassle and great customer service. Apparently HSBC is trying to break into consumer banking in America. But, trying to do it with TERRIBLE SERVICE isn't likely to serve them very well. They can keep the $350 bonus! I just want to put this bad experience behind.


I attempted a transfer of $2300.00 from my Chase checking to my HSBC checking on 6/25. HSBC unilaterally closed my account (in good standing) after 20 years of being a customer because I refused to provide detailed personal financial information. No problem. I didnt like the bank anyway. However the $2300.00 that I attempted to transfer did not go into my account (because they had closed it) nor did the money get sent back to my Chase account. Today is 8/20. They tell me its not their problem. Chase concluded their investigation with proof that it was not their fault. HSBC has been dragging their feet for 2 months. I have wasted countless hours on the phone and in the branches to no avail. NEVER BANK WITH HSBC UNLESS YOU WANT TO PUT YOUR MONEY IN JEOPARDY.

Worst Bank In The U.S.?

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I have banked with various institutions throughout the U.S. and I always try to give my honest opinion when writing reviews. I think that HSBC USA is perhaps the worst bank I have ever banked with. I was initially attracted by their large bonus offer ($350) to start an Advance relationship with them. At the time, it was them vs. Citibank, so I decided to take the leap and go with HSBC USA. I opened my account online (no branches in my state) and thought it was quick and easy. I waited a day and still had not heard anything, so I called in. After some back and forth the account was finally opened. On my application I marked "yes" that I would like to receive a debit card. After a 5 business day wait I still hadn't received the card. I called in to inquire about it, after which point they told me no debit card had been ordered for my account... And if I ordered one it would be another 5-7 business days to receive it. Side note, I am a big debit card user, as it's my primary form of payment. So at this point, I am really ticked off as I had already moved my direct deposit and with no debit card, I would have had no access to the funds. In the meantime, I am sent an advertisement for their Direct Savings account, 1.80% APY. Which I decided to open too because usually you can't get a high yield savings at a tradition institution that isn't a credit union or small local bank. I applied online and after a few days I received no news. I then received an email from their fraud team that I needed to verify my identity...even though I had already finished opening my checking account with them... So I provide them the necessary info, and again, days pass with no news. I finally call again to complain and the file is moved back to the opening team. After another business day (because the person working on it was out...) the account is FINALLY opened. At this point, I still have not received my debit card and we are approaching the two and half week mark since account opening. I called and ask to speak to the manager on duty. He assured me the card would be there by the end of the week (it was a Tuesday). It didn't show up in the mail until Saturday... So I finally get my card and activate it; oh fyi, any transaction you make does not reflect on your account. Only posted transactions do... For me that was the last straw. I make about 50-70 debit card transactions a month and I need to see a running ledger of charges (whether pending or posted). A day or so later during the weekend I got another email from the fraud team stating that I needed to call them ASAP, but their hours are only Monday-Friday... I called anyways and surprise surprise the person who emailed me was in the office. She was probably the most incompetent bank employee I've ever spoken to. I spent 30 min listening to her breath heavily into the phone (even after I told her about it). Nor did she answer or understand my questions posed to her about the "fraud" issues. When I asked to speak with a manager she told me their was none available, so I asked if she was working unsupervised in a bank and she didn't answer. One thing that you will notice if you bank with HSBC USA is that nearly every rep you speak to will be someone with a very strong Indian accent. I'm not sure if they outsourced those jobs to India or it just happens to be that they've hired a lot of Indian people in Buffalo, NY. Either way, I find it incredibly irritating to talk to someone about my money when they don't speak English fluently. Especially when I am frustrated. There's a lot that is lost in translation. I have nothing personal against them, but I don't believe they were staffed into the correct role. Overall, I've been incredibly disappointed by the disorganization of HSBC USA. Perhaps their U.K. or Hong Kong offices act with more professionalism, but the USA "version" does not. So I plan to move all my funds out as soon as I can organize it all. Even the bonus is not worth staying at this point. My verdict: avoid.


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I applied for a checking account at HSBC and it was approved. I deposited into this checking account. I was not sent a PIN or account number by HSBC for my new account through e-mail or mail. I tried creating a personal internet banking account so I can access my checking account online. Because I was not given any information to create my internet banking, I called HSBC USA on the phone over 30 times. I received very slow service from the customer service representatives. When I was finally able to reach a representative, they gave me the number to HSBC security department. I called the security department multiple times and I was told that they will call me. I waited for the security department's call but I never received one. I was told to visit an HSBC branch but there are no branches where I reside. I informed this to HSBC but they purposely neglected to address this. After multiple attempts to create my internet banking by speaking to the customer representatives and receiving poor service, I asked if I can close my account with a full refund of the funds I transferred back to where the funds came from because it was advertised on HSBC's website that a customer can create a personal internet banking but this has not been provided to me. I was told that they cannot close my account. Due to the inability to access my funds and closed my account, the opportunity cost is high because I could I left the funds in my savings account with my other bank and generated interest in addition to my principal at no fees but HSBC has locked up my funds and I am unable to generate interest at no fees.

All Around Nightmare

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After being an HSBC UK customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity".

After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was.

I went into an HSBC US branch and begged them to call the UK bank to get my account unfrozen. After an hour on the phone, we were able to get my telephone banking unfrozen, but not my dormant account reactivated, because they have bizarre address and ID confirmation policies (what they are trying to confirm, I don't understand, because all of the addresses are easily changeable either on their website or through my other banks).

No policies are consistent. None of their staff seem to know or understand their policies for basic things like unfreezing an account. I would absolutely NEVER recommend this bank to anyone. I will likely be closing my account after I get it unfrozen (it still isn't).

Remarkably Poor Telephone Center

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You call the number on their promotional material, it is the wrong number. You get put on hold. You then get bounced to someone else, Then you get disconnected. Then you call back, start over, and guess what -- they can't do it over the phone! Even though their literature says you can. After 40 minutes, the right person says that their literature doesn't tell you opening an account has to be done in a branch or else there is snail mail back and forth.

Only reason to use this bank is to get the occasional promotion.

BEWARE! HSBC Pockets Interest & Lowers Rates

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HSBC does not pay interest unless it is credited to the account. If you close an account before the end of the statement period the interest for the partial month is lost because it is not credited to the account .
I opened a 13 month CD at 1.35%. At maturity it was converted to a MMA at .90%. But that was only for the next 6 months. Then the rate dropped to .15%.

One Good Experience, One Very Bad One

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My first experience with hsbc was good. The latest, not so. They offered a $350 bonus provided a series of requirements was met. I met all of the requirements. But when it came time for my account to be credited, they said that the money I deposited in the account was not new money. The rep established that it was indeed new money. They then said I didn't have the required direct deposits made to the correct account. They were correct in this. However the required number of direct deposits were made to the sister account. My conclusion is that they never intended to make the bonus, otherwise they wouldn't have gone through all of this, first trying to deny it on the basis of a bogus issue, then on to another one.

Very Bad Experience With HSBC

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I opened an Advance checking account online last fall. It got off to a bad start because I mistakenly put the wrong issue date of my drivers license; it took about a month to recover from that because they claimed it had to go to a special department to get it approved. Finally, the account was opened and funded. About a month later, I received notice that they were closing my account. No explanation. I called and made a fuss, talked to different levels (supposedly) and they said things were rectified and they were leaving the account open. Then, 1-1/2 months later (two days ago), I received a letter saying my account was closed, with a check for the full amount in my account: the original $11K plus $.13 interest. No explanation. This time I will not call them. I think it's a matter of the left hand not knowing what the right hand is doing. Each time I called I got bounced around. Never a feeling of assurance that things were being taken care of. That's it for me and HSBC.

Sour Grapes! No 1.5%

I applied for the HSBC Advance Checking Account June 19 as it was a prerequisite to open the 1.5% Advance Promo Savings. The Promo Savings needed to be opened by early July. In the checking application it asked purpose of account. I stated clearly it was exclusively to launch the promo savings & explained that was why I wished to put a substantial amount into checking temporarily.
I have opened many on line accounts over the years (Thanks Ken!) & know the time & usual details involved to verify an out of state person.
HSBC dragged out the process so that the checking was not open & fully functional until past the date for the promo savings.
They will not give it to me.
OK then, close my checking (which is getting NO interest) without penalty for closure within 6 months since account was opened for a purpose that they won't allow now that they have my $.
They say...maybe.
I will post as this progresses-

Archaic, Red Tape,

I have never in 35 plus years faced as much red tape, archaic, and slow processes as I have when opening an HSBC account. Even managers you escalate to make absolutely no attempt to help. You will have to call back numerous times to get the COMPLETE details on anything you are trying to accomplish.


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HSBC is nickel-and-diming

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I'm a longtime HSBC customer. The people at my branch are very nice, but the national policies are getting very stingy. The online-only savings account, once one of the best in the nation, now barely pays anything. And the minimum deposits required in a basic checking account to avoid fees are unreasonable.

HSBC Doesn't Value Small Businesses

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HSBC closed our business account without notice. Apparently small businesses are of no value to them and they determined that cutting off service and leaving small business owners in the lurch is a better move than offering improved products and services to help businesses grow.

That letter they claimed to send? Never received it. You'd think that forcefully closing someone's account might warrant a registered mail notification, or at least a follow-up notification. Nope. They're too cheap and disorganized for that.

HSBC, you have left us without access to our funds and account information, with no time to prepare for a transition. And BTW, your services sucked to begin with. Your online banking is outmoded, impossible to use, and your bankers and service reps are lazy and unhelpful.

You really should invest more in your products and customers, less on your advertising. Or at least stop pretending you care.

Yeah, we're mad, wouldn't you be if someone pulled the rug out from under you?

Customer Service

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Opened a new account for my senior citizen parents and their checks too 3 months to arrive that they were not able to pay their bills from this bank. We called and they were tracked several times but teh checks ended up taking 4 months! We tried to get Power of Attorney and the run around they put us through made it impossible to stay with this bank.

Service is poorly trained and they are incompetent!!

Ridiculous Fees, Terrible Customer Service

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I wish I could give them no stars.  Here are the problems I've had with HSBC:

While I was told no minimum balance was needed in my checking account, I was charged $8 per month as an inactivity fee.

Overdrafted 4 transactions totalling less than $20.  Recieved 4 overdraft fees, each for $35, for a grand total of $140.  After meeting with a representative at the bank, they refunded one fee, so I still owed $105 in overdraft fees for overdrafting less than $20.

Recieved a phone call from their fraud prevention line.  I had no way to confirm that the person on the line was HSBC, so I told them I would hand up and call the number on the back of my card.  The person I got told me there were no problems with my card, and the phone call must have been fake.  Turns out, it wasn't - my card number had been compromised online.  How can they not have this internal communication down?

I have yet to call customer service and not wait at least 15 minutes for a representative, and even up to 40 minutes.  When being helped, they will often put you on hold to check something with your account, and often for up to 5 minutes in the middle of helping you.  Terrible customer service.

I am now banking with ING Direct, and I am a much happier customer.

Under Standard Customer Services

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If  you are thinking about doing any business with HSBC, "DO NOT", "DO NOT", "DO NOT".

My long story short is I haved tried to bank to bank transfer to another bank. They froze my savings account saying that My last name is different (I got married). I'm ok with that security. But it went down hill when I call 800-975-4722 on 10/21/11. C/services 3way conference call with my another bank to verify it's me. Its verified. She said it will take a few hours to take effect. She said she will call me next day to confirm. Nothing Happend niether error fixed nor call.

The next 4 phone calls, I got asked the same questions, say the almost the same thing, I refered back to the reference person every time ( I always ask who am I speaking too and write down their ID). It was the loop. The last person said in order for him to fix the error, he has to call my another bank to verify. I told him that the first person did. He insisted the same thing.

Today is 11/01, I still don't get that money for me to pay my major credit card bill.

I HAD IT. I'm closing my both accounts  and take my business elsewhere that has better customer services.

PS. the last guy said he will request closing the accounts for me and it will take 24-48 hours to effect. Guess what...He didn't even know what he's doing. HSBC wants the request in writing.

Deceptive Practices

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I was involved w/HSBC thru Costco but no more. Ive had customer service reps just hang up on me and whats more the balance they show on thier bill does not cover the entire billing period so there's always a previous balance and they just nickle and dime youto death with thier fees and thier customer service people are no help when trying to get an explanation. There's more but forget it.HSBC...never again for me. Good bye forever!

My Horrible Experience With HSBC USA

I've had an account with HSBC Egypt for more than 10 years and I was very satisfied with the great services they offered. When I came to Buffalo - NY to start a new job as anesthesia resident, I selected HSBC for my salary direct deposit. I went to kensington office, my application for checking and credit accounts was approved and I was happy with that. S, I diverted all my bills and my salary to HSBC accounts and paid 24 USD for a checking book. I deposited 3500 USD in my account in the first week. Then I was so disappointed for a lot of reasons:

1. An HSBC agent spoke with me over the phone and she advised me to open a savings account, and had all the information, but that account was never open.
2. the name on the credit card was misspelled, although they had all the documents showing the correct spelling. When I tried to fix it they asked me for a court document for name change!
3. I received a letter on thursday evening stating that my checking account will be closed ! for no obvious reason. I can't imagine how could you close my account without one week notice at least, and how would you close my checking account and leave my credit account open?

I went to the Kensington office to try to know what is going on but nobody was able to know either, and they said we would call you by monday.
Now I'm getting returned checks, and my salary was sent already on friday and I'm waiting for you to send it back to my employer. I'm very dissatisfied with HSBC and I'll close my credit account as well.
I would ask you to take back your checks and give me a refund, pay all my utility return checks fees, and finally transfer my salary to me in any way you like. I advised new residents to use HSBC but now I think M&T is much better, they gave me 150 USD for opening the account, they're so helpful and clear.
I'll write my experience on,,, and other review sites so that people would know your games.

HSBC On Line Savings

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Good on line service. Easy to open account. The usual 3-day wait for transfers.

But rates recently reduced to 0.9% and then to 0.8%. So that's when I decided to move elsewhere.

A Blanket-Blank Messed Up Bank

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This is one messed up bank. I agreed to purchase a property they owned. After the closing, the lawyer could not register the deed because the bank had not properly foreclosed on the house. They probably cheated the prior owner of their hard earned money. Because of their fault, I lost almost $5,000 preparing the property for mortgage appraisal, getting permits and certifications with the city. Then they refused to reimburse me for all of those costs. They also refused to return my deposit money for more than 4 months and won't reply to requests. Don't do business with this messed up, blood sucking corporation. Nick, March, 2011.

Used To Be Decent But Turned To Shady Nickel And Dime Practices To Make Money.

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I recently closed a Select Credit account associated with my checking for overdraft purposes.  They somehow find ways to invoke overdraft on the same days that direct deposit goes into my account.  So that even though on-line it looks the money was available, they transfer money from the select credit to cover payments, and of course charge interest for it.  What's worse is they don't display the correct balance on their website, since they only update interest once a month (or per statement) on line.  So if you use the web to transfer money back to select credit to satisfy the balance, you will always pay too little.  What's worse, when I call and asked for a pay off balance and transfered money in, it turns out the amount they told me was $11 too high but since I closed the account all they can do is send me a check.  (Of course they never notified me, I only noticed since a week later, the account was still appearing on the internet account.) When I called to complain, that they basically took $11 from me without deserving it, the customer service person told me that they quote a higher amount because most people like to pay by check and they need to account for interest while waiting for my check.  REALLY?  Most people with on-line accounts in 2011 like to write a check and send it to HSBC instead transfering money in?  Which by the way, the first customer service person watched on line, while I paid off the amount, before closing the account, so they knew they had my money the entire time.  If you or I took $11 from someone that we didn't deserve and held it until they asked for it back, we would rightly be called thieves, when HSBC does it, it's called banking.

I am in the process of closing my checking and savings accounts with them.


Probably Leaving After 10+ Years

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I have had an HSBC acount for over 10 years.  I have laways had goodluck and their On-Line Savings account use to rock!  Still a decent deal at 1% interest with no Minmimum Balance for the On-Line savings account.  But over all they have gone down hill nad are really jacking their fees up.


So Long HSBC.....


Hello?  Well, why do you think I am on


What Happened To These Guys?

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I know things turned sour overseas with the Euro, but what happened with these guys? They were on the forefront of offering great yields, and then all of a sudden, their yields went into free-fall. The ACH transfers were always terrible with their savings accounts, since it took at least four days to transfer funds. It was very annoying that interest was lost on that money during the transfer period. Their customer was also suspect as it was outsourced overseas. All in all, not the best account and definitely not a great yield anymore.


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