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| 1 star: | (7) |
This bank has caused me so much emotional distress and embarrassment, I’ve had enough. When I became a member, certain things were not fully disclosed in my member packet that would have allowed me to make the best decision when choosing banks. This last incident in which it was out of my control and I was totally unaware of, I was penalized because of an error my job made, and once again I’m told no we can’t help. When I ask for information to write to their corporate office I’m given the run around. If you can help it, Run to another bank.
I have been trying to download a check image since July 11, 2022 and print it out to no avail. I finally got a copy emailed to me from customer service, but I have been doing it myself from home for the past 10 years or so. THe service has been out since before JUly 2022 and I can't seem to get an answer as to when the feature will be working again. I like to download and print out certain "cancelled" checks every month to show proof of payment for my records, from the privacy of my residents and not bother KFCU employee about it. Surely there is a reason why the check image feature is not working properly? I Have been a loyal customer for about ten years of longer, never had over drafts, never had a bounced check, always paid my loans off, etc. So, why such bad service, with no "explanation"? can't seem to find out "WHY" the check image feature no longer works? Seems to me that KFCU would notify its customers of any impending feature changes instead of just leave them hanging.....Poor customer service to say the least...
Applied for a new acct online after donating to cancer society. Rec'd a notice that i would get a call from customer svc in 48hrs. No call... checked status a week later - pending. 2 weeks later checked status...pending. I sent them email asking if there was an issue and no one has contacted me. No reply. 1 month later, no calls, application still pending and no response to the 3 emails i sent inquiring into the delay. My last email, 45 days after application, I told them to cancel my request as there is no way in h--- I am going to deposit a penny of my money into a bank that cannot open a new account, respond to active emails or communicate with a potential customer. I have never heard one word from this so called "credit union". BE VERY WARY OF THIS BANK
Walked into local bank to pay off and close a credit card. Payed off balance and representative informed us the credit card was closed. We continued to get various charges which we were unable to verify because our online access was revoked. Called in to inquiry about charges and rep could not give a clear answer. I reported the charges as fraud but after following up into the case three times, I had to start the case over with each phone call because no one had made any progress into the investigation. Finally got sick of dealing with it and just payed off the remaining charges to be done. Called in to request a 0 balance statement and they said I had another late charge, which was not true because the payment due date was 4 May and the check I post marked for 25 Apr. Overall, very unprofessional service. Get receipts and verifications on everything because they have some serious quality standard issues.
I had a car loan with them. The terms were 3 years payment. I played over 2 years of payments and the loan was for $10,000 I still owed over $8,000. After over 2 years of payments. Unreal.
Keesler is VERY difficult to do business with, even after you have established accounts. Any new CD or product requires NEW ACCOUNT handling as if you have never opened an account with them before.
AND, they continue over and over to demonstrate poor customer service and failed processes to follow instructions. The customer is left to bird-dog the entire process.
They have good rates, but it is NOT WORTH IT at KEESLER. Just please be advised before you try to do business with them.