Legacy held a out of state insurance company (large, well known company) check for 5 days. One day before funds from check were to be available, had over draft fees of $64.00 charged. Long term customer with never a over draft. Would not have had one here if not for their hold policy. Legacy would not waive the fees. The entire time I am on hold on the telephone, I am hearing how Legacy does not charge frivolous fees.
We had an account for 26 years. Temporary financial hardship delayed our ability to pay the Mastercard on time for 2 months. Legacy handed our account over to attorneys. The statement that was $2,914.32, now is $3,892.96, with Attorney's Fees of $971.43. That's like a 33.5% interest, but it's not the "members" who are getting it. It's attorneys. Nice customer service! And to think we were about to move all our financial accounts over the Legacy... whew!
Concerning the credit check. I have heard of them running a telecheck check among other banks, but this was ridiculous. Also I had an issue with them concerning a stop payment. I cancelled a service and applied a stop payment for future withdrawals as this company is known to go back and try to extort money. Legacy refused to honor the stop payment because according to them I did not give them written authorization (as if the stop payment form and paying the fee weren't enough), and then told me that I had to pay another fee in order to have the stop payment reinstated. When I went to the bank, they told me that I couldn't request a stop payment with this company because they have an "iron clad" contract with all their customers. So basically, a customer can't get out of the contract or terminate service. This is not a credit union. They operate similar to a bank. Consider elsewhere.
Beware that this "credit union" requires a 650 credit score or higher in order to open the 4% Premier checking account. I asked why and couldn't get a straight answer, so I decided to go elsewhere. Why should I have to get a credit check just to give THEM the my money?
Also, they carelessly pass around paperwork with sensitive information on it (DOB, SSN, etc.).