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Not exactly a review. Evansville Teachers Federal Credit Union plans to change its name to Liberty Federal Credit Union in September.
We switched over 3 years ago because of the 3.3% interest rate they pay on checking account. We make more money on this than we ever could on any savings or other checking accounts. For just a direct deposit monthly and 15 swipes of your card you will receive that rate.
Also contacting them for any small issues is easy and friendly.
We also did a refi with them in summer on 2020 which started in april and finally closed in July of 20 which seemed excessively long. No issues with payments or anything else. However this year when refi rates dropped again they had a program to allow you to modify your rate except they said ours did not qualify! So sadly we had leave them for another company and a .6% drop in rate.
I continue to get disappointed by Evansville teachers federal credit Union I've been a member for at least 6 years I attempted to apply for an auto loan today after being told I could not I will get that representative name soon,called the 2nd time and representative assisted me very professional. Seems that I have received some sort of prejudice from the misleading 1st representative I was told they used TransUnion too to consider an approval p my score is in the high 6 hundreds hundreds and when they ran my score they said it was in the low 6 hundreds My scores updated using their app as well so how they pulled a different score that's not TransUnion I don't know TransUnion 679 they said 619 TransUnion it's robbery and misleading utterly disgusting.
We opened several accounts at ETFCU; however, one issue required that we speak to a supervisor. I've been waiting for a returned call for over a week and I've called twice more checking in on when I would be called. Crickets. We are closing our accounts and leaving. I dare them to try to charge me an earlier account closing fee. Terrible service!!! Don't waste your time, they just want your deposits and nothing more. This place behaves like a bank!
This credit union has charged me a fee on credit card when I paid statement balance 2 times. That is unacceptable. When my mom writes me a check on teachers the call her every time. She has been writing checks to me through them for 17 years yet they still call her. Now they have sent the police to her house asking her about the checks she writes people. They had a list. Protecting elders is wonderful but this is harassment . I have been there 2 times with her while she talks to them and tells them who she writes checks to. We are leaving teachers this month. We will let everyone know how they treat people. I have been in the banking business for 20 years and never witnessed such harassment on a senior. Maybe her attorney can explain that she has her faculties.
Vertical Checking is both profitable (high rate) and modern (in technology and gadget for status of meeting monthly requirement).
The only issue I had was the Equifax-only credit check in addition to ChexSystems verification. No flexibility with other TU or Experian credit bureaus.
One has to be vigilant to access their site monthly as one of the monthly requirements.
Talked to four different customer service representatives to resolve an auto payment. Four different stories on why it wasn't paid....but never their fault...Payment was not paid even though it had been authorized. This cost me $20.00 from the bill due. I will be changing banks.