Two months ago my wallet was stolen and I became a victim of identity theft. I immediately reported fraudulent activity on My checking account to Liberty Savings Credit Union. Not only was the money that was stolen from my account never reimburse, but the person in charge of this problem ignored all my e mails, phone calls and messages regarding this very unfortunate matter. (person in charge of the problem, a LADY BY THE NAME OF BETH CHISOLM). Banking Institutions such as, PNC BANK, BARCLAYS BANK, CHASE BANK AND CAPITAL ONE, not only took care of all the fraudulent charges made on my accounts, but they had a new Credit or Debit Card in my mailbox within 48 hrs. If you're looking for a Banking Institution that's responsible and has good customer service, please do yourself a favor and stay miles away from this bank. Sincerely, Truly Yours, Carlos A Soler
The worst service and attitude! They ask you to call the accounts manager, but she never returns phone calls.
To make matters worst, I have not been able to access my account, electronically or by phone, since the hurricane. I don't know if my business charges are being accrued to my account or any number of things one does with on line banking! I think they would benefit from joining the rest of us, in the 21st century.
Today I went to Liberty Savings Federal Credit Union office at 666 Newark Avenue to become a member. Their requirement to sign-up is to have ONE form of ID with you (stated on their site) but at their location a receptionist and a not so nice and unprofessional "Manager" tell that I also need either a New Jersey Driver's License or a Utility bill in my name inorder to join. This is not stated on their site, only one proof of ID was needed which I had ( US Passport ) but these people insisted a passport was NOT enough. I also stated that I had an account with Bank Of America at Journal Square in Jersey City, still not good enough for them. This manager never introduced herself to me nor showed some sort of personality or some sense of customer service. I called their customer service center to voiced my displeasure and spoke to a service center person who said she could do nothing for me other than to refer me to a "Manager". So I was switched to her line and SURPRISE, she was not in, so I left a message for her to call me back. That was at 1:47 pm today and it is now 4:51 pm and no one has returned my call. So we have a very upset customer and no one at Liberty Savings Federal Credit Union - CARES !!!!