| 5 star: | (8) | |
| 4 star: | (2) | |
| 3 star: | (4) | |
| 2 star: | (3) | |
| 1 star: | (16) |
I was very excited to see an18 mo 5% Cd at MACU. I opened an account online and was rejected. A CSR called and said he was confused why he was sent the rejected application. I asked if it could be that we have a freeze on our account and he suggested we unfreeze (equifax) he went through all of the steps I already did online. We had to take live identity photos to confirm. Mine worked but my husbands would not. CSR suggested making the ap for just myself and add my husband later. You need to fund account with $1 from only a debit card which they charge a $3.99 fee. CSR said to avoid fee ai should fund from external bank. This failed numerous times. I called and rep said they no longer allow external funding. I used the debit card and then tried to set up external account and all attempts failed. Called the help line. Was on the phone nearly an hour with rep & IT dept to resolve. They were blocking account bc my wifi is starlink and we do not have cell service. Finally got it set up. Then, yesterday tried to open account for spouse who is 75 & almost deaf. His application failed also.Had to speak with CSR to set up account. Had the same problem with linking accounts. Finally, got one bank linked but after a transfer it would reject the transaction. We called the bank. My husband is not computer savvy and I do all of our online banking. We called for help and the CSR would not allow me to talk in the background to tell my husband what they were asking or to explain things to him. There is no place to designate a second person online and we live 30 miles outside of Utah but are several hundred miles from a physical bank. The only way they will allow me to speak on my husbands behalf is to appear in person at one of their banks. This was after we asked to speak to a supervisor. They said they would try to give a call back in a couple of days to resolve the issue. We are both very upset with this process. All of our other banks have always allowed me to represent my husband on these issues. I am now looking into filing a complaint with American Disability Act which they are clearly in violation. My advice is if you live close to the physical banks its probably worth it but steer clear otherwise.
Mountain America Credit Union MACU is the worst. No stars. Do not waste your time. I called them several times, was placed on hold for about 25 minutes each time, before getting a customer service agent that didn't know anything about their cds, fees, transfer limits, how to apply for an account, etc and she worked there for a year. There is no information online. She looked up everything and had to ask someone. After an hour I had basic info. Very low $25k limit per day and $50k limit per month for ach transfers. Wire transfer fees $10 in and $15 out.
Then tried applying online, they deny all applications and make people call to them be placed on hold and then it takes over 30 minutes to do application over the phone. Then they want a picture of license and video of your face, I followed exactly, then they say they can't verify and I need to go into a branch. The branch is located clear across the United States, impossible for me to go into a branch. Why make me go through 2 days of 2 application processes, and wait on hold and call several times. What a waste of hours and days of my time and theirs. Do not apply here.
I told them I'm trying to give them $250,000 for an 18 month 5% cd. The manager was rude also and it was all lies. If everyone must go into a branch to open an account, then why bother having online application and say I can open over phone, then get to the end and say no, can only be finished in a branch.
They can't even say when their rates will change. And it takes days to fund the savings account then get a cd. Which the rate won't even be available by the time money has transferred at their low limits. Their application process is the absolute worst. After reading their other complaints and bad reviews on fees, it looks like I am better off giving my money to a better bank. There are plenty of other banks that want cash money. Don't trust them. Horrible customer service. Negative stars. Do not apply for this bank. Mountain America Credit Union is the worst bank.
These people whom I spoke with were wrong half of the time! They are in great need of training. I was given WRONG information every other time I called. A manager was rude to me & always replied "I understand your frustration", no matter what the complaint was.
I have never dealt with an institution where they did not know what they were talking about.
I have been a Mountain America member since i was very young. 55 years is safe to say that ive been a member. since the credit union was Utah state employees credit union and a few other names that i cant remember. But thie credit union is the worst member services credit union anyone could goto.
Do yourself a big favor and avoid this credit union at all costs or it will surely cost you.
I was using my account at Mountain America for receiving a monthly annuity that I got and all my insurance was run thru that account and thats all i ever used it for. My life insurance mainly was being paid out of that account.
one day i got a notice from my insurance company that my insurance payment was denied by the credit union. So i goto the account and sure enuff there was no money in the account. The monthly deposit into the accopunt was $500 more than was being withdrawn in auto payments from the account. So i go back thru the account looking to see what happened.
I find that UBER had made 105 withdraws from my account in 4 days.
So i contact Mountain America and they tell me that i didnt catch the withdrwls soon enuff and im out of luck and its my loss
So angry I close my account and was just going to forget the matter.
Well even after I closed the account The credit union was still letting frauduleny withdraws on my closed account. And for every fraudulent attempt Mountain America charged me $25 insuficient funds fees. (the account was closed) So i dont hear from them for a few years meanwhile attempts to withdraw from my account continued and so did the $25 charges on my closed account. I had the account closed for close to 5 years when I get a notice from them that Im being sued for the insuficient funds charges to my account (the account is closed). so i write them an answer to the complaint stating that if they hadnt have let the fraunulent charges go thru my account (over $4000) that there wouldnt be a problem and reminded them that the account had been closed. So how am i getting charged for fraudulent withdraw attempts on the account that is closed.
As time went on the bank sells my closed account to a collection agency and they take it to court and the $450 dollar fraudulent withdraw attempts that are many $25 service fees for insuficient funds in the account. Well ne shit . The account was closed because it had fraudulent withdraws of 105 times that cost me over $4000. So now ive been sued by this incompetent credit union for service fees of insufiecient funds in the closed account. I have to wonder just how incompetent a financial institution can be before something happens. Im sure Im not the only one that has had simular instances happen. So now they have a judgement against me for over $1400.00 in service fees for an account that should have been closed years ago.
So two can play at the game. I plan on filing a lawsuit against Mountain America for the $4000 of my money that they allowed UBER to fraudulently withdraw from my account. Wouldnt you think that a credit union that prides itself in protecting your money would catch 105 withdrawls from an account by the same company all in a 4 day period? Well dont rely on mountain America to be competent enuff to protect your money and when it happens they dont stand behind their word that they will protect your money. Cause they dont. They sit Back and watch 105 withdrws on my checking account and didnt question any of the transactions and let the fraud go thru 105 times and drained my account. It not only cost me over $4000 but it cost me to have my life insurance company cancel my policy for non payment. Im 65 years old and ive hadthe life insurance for close to 30 years and now its canceled because mountain America allowed fraudulent withdraws on my account even after i closed the account .
so now im going to do just what Mountain America did and Im going to sell my claim to a collection company and mountain America can pay what they should have in the first place and this whole matter wouldnt even be an issue.
To sum up the whole matter this isnt the only time i got ripped of by this lame financial credit union.
29 years ago they lied and lied and lied to me and i lost a house that id just financed thru them. They promised me that I could have a surgery and the time that it took for me to heal that they would just add the months onto the back side of my mortgage. So I go ahead and have the surgery on my back. I imediatly started to get default letters from mountain america and so i call into ask what was i getting the default letters for when they said I could have the surgery and all would be ok. They said oh thats just automatic notices that get sent out and that they assured me that the mortgage dept was aware that Id had surgery and not to worry about the notices..
well 90 days into the default that they said i would be covered for because of my surgery.
The sherriffs come to my house and lock me out of it saying that im in default. Long story short is i just had major back surgery and now im ordered by the sherriffs office that I have to be out in &2 hours or i lose everything on the property.
There was not one single person at Mountain America that would stand up for what they had told me and I had no way of moving all my belongings because id just had back surgery. So instead of loosing it all to the forclosure I gave away $30,000 worth of furnoture and tools and a library that Id put together in 40 years of buying books and building my library. All gone. I had no way of moving any of it. This is only the icing on the cake of what this flybynight credit union has done to me.
DO NOT USE THIS CREDIT UNION NO MATTER WHAT. IF YOU BUY A CAR AND THE DEALER USES MOUNTAIN AMERICA THE AS SOON AS YOU POSSIBLY CAN MOVE THE LOAN TO ANOTHER SOURCE BECAUSE YOULL END UP GETTING SCREWED LIKE I DID BY THIS FRAUDULENT CREDIT UNION.. BEWARE !!!
FICO scores of 811, 817, and 820 but can't open an online account!
I tried to become a member by their criteria and they denied membership and opening an account. No reason, have not answered email, and wont talk to me. Filing complaint with regulators. I have no negative credit or other negative history.
Do not waste your time applying, let them go out of business. Would give them a zero but the scale does not go that low
I had a frustrating experience with this credit union that I believe potential customers should be aware of. On 9/18/24, I reached out to open several one-year CDs at the advertised 5.25% APY. During my initial call, a representative assured me that I didn't need to rush, as the rates wouldn’t change until the end of the month.
I followed this advice and spent considerable time opening the account, only to find out later that the rates had changed unexpectedly. After multiple calls and speaking to different representatives, including a loan officer, I was consistently told that the rate was secure for another two weeks. However, upon attempting to finalize my accounts, I discovered that the rates had been altered, and I was unable to open the CDs due to a system error.
The customer service I received was far from satisfactory. Despite the confusion, it became clear that there was a lack of training and communication within the organization. I was given incorrect information by several agents, which is alarming for a financial institution. While I spoke with a supervisor who acknowledged the issue, the final response I received was that they couldn’t honor the original rate due to regulations—something I find hard to believe.
It's disappointing to see a company unwilling to stand by their word or take responsibility for their mistakes. Excellent customer service should go beyond being friendly; it should involve doing the right thing, which this credit union failed to do.
I would not recommend this credit union based on my experience.
When you call no body picks up the call. On repeated calls, their 3RD Part picks up the call , just to take your Phone No. But still NO REPLY. WHY?? Even when we call during working hours but their Customer Service is SLEEPING ON THE JOB and getting PAID TO DO NOTHING.
I have had my banking relationship and all accounts with MACU for over 10 years. When my son turned 16, I financed a used car for him. He would make his payments each month to me, and I would then make the payment on the loan. Once he turned 18, I had him get his own loan with me as a co-signer, so he could begin building his credit. Fast forward to December 2023 where my son is now married, has an 18-month-old girl, another on the way and both he and his wife are working full time. On December 14th, 2023, he traded his car in for something that was more reliable and economical.
On Wednesday January 3rd, Credit Karma emailed me saying I should review one of my accounts. Being in a similar industry, I understand the importance of a good credit score and I’ve been able to keep mine around 775. It reported a 30-day late payment on my son’s old car loan. Because of this, my credit score dropped nearly 80 points!! I look further and see its reporting a total of $11 was late. $11!!!! Neither of us received any type of phone call or email stating there was a missing payment. Not to mention, the car was paid off in December. Thinking this was an error, I reached out to the MACU service center. The person that assisted me was friendly and helpful. As she reviewed the past few months payments my son made, and she said he hadn’t been paying the full amount due. It was then that I remembered something he recently told me about his payments. After he refinanced the loan into his own name, his monthly payments dropped from what he had been paying me the previous two years. But he continued to pay the same amount each month until her recently realized he was way ahead on his payments. He still made monthly payments, but he paid less since he was so far ahead. I told the representative this and asked her to look at the entire payment history and she would see he was paying more each month for the past two years. She confirmed this and could then see what happened. She submitted it to be reviewed. For 3 weeks I hadn’t heard back, so I called the service center. About 25 minutes, I was told an email is being sent to me which will tell me their decision. After hanging up, I check the email and see that it was dated 1/5/2023 (2 days after my initial call). The email appears to be a generic response that basically states they reviewed the account and believe it is reporting correctly and that they are legally obligated to report as such. I don’t believe anyone looked at the full history of the account and what happened.
My son and I then went to discuss it with the Branch Manager in Saratoga Springs. After sharing the details, he said he would submit the request and would do what he could. On Monday morning I received a call from someone else at the branch who stated the branch manager had a personal matter come up. He proceeded to share basically the same information that was on the original generic email. There was nothing personable about it, nothing mentioned about the higher payments made for over two years, that the car is paid off or that we are talking about $11 that will be on both our credit reports for 7 years.
On the surface, I see what they see and can understand why someone would report it as they did. But I also know the whole story, I’ve seen the big picture, I know the history of the loan/customer, I can see their intentions and everything that happened. I don’t believe that anyone involved at MACU has truly taken the time to look at the big picture, review the entire loan history, or what's right for their customers.
Nothing but good experiences here for 5 years for me. My son opened a account also and they were 5 stars helpful.
MACU is a bank run by former bankers from Hells Cargo. They are more interested in adding services than in giving service. They are snobby, indifferent, competitive and fake. They are not very skilled or knowledgeable. They pretend to be a credit union but have no commitment to cooperation. It's a hard sell. Got merged into this vultures culture. Left quickly. Not worth the slogan. Never met a bigger bunch of snobs and slobs on the planet. Avoid this one like a West Jordan plague.
MA keeps getting more like a big bank with none of a big bank's convenience. Customer service at the branches in PHX is very poor. Employees have trouble with such simple tasks as opening a CD. Now I see their app won't let you determine what should be done to a 12 month CD at maturity. You have to get on the phone (30 minute wait) or go to a branch just to prevent the CD from renewing. Since they closed the Thunderbird and 7th Street branch I now have a 15 mile drive to a branch. Today I discovered that the free ATM at 7th Street and Bell isn't free anymore, so again a 15 mile drive just to get cash. On top of it all, they go out of their way to find athletic teams to throw money at, millions of $$. Naming rights at ASU alone is 50 million dollars. So here's a credit union that acts like a big bank without any of the convenience or competence of a big bank.
First, I have been a member with Mountain America Credit Union for 5+ years & in this time I have had three different car loans along with a current a $10k credit line with MACU. In this time frame, I have NEVER missed a payment nor have I ever been late on a payment. So a few months back I bought a $52,000 BMW & can you believe it MACU passed on me? So another Credit Union (America First) jumped at having my business and me as a customer. Not only did America First get my new BMW loan but they also gave me a credit card with a $15k credit line. So I paid off whatever balance I had with Mountain America. So at this point, I’m thinking okay I have no more business with Mountain America. So why am I so upset with Mountain America; here is why?
My credit score is 780….So over the past 3 months I think I have no more business with MACU yet I didn’t realize I had a monthly chiropractic membership ($49.99) that was still being charged to my MACU credit card. So I had no reason to think to look at my statement & I NEVER received a phone call or a text from MACU collection department or any of their representatives regarding any past due issues. Which should have been a concern to their collection department as to why a perfect 5+ year customer of theirs is now going delinquent over a simple $150? Keep that in mind $150!!
So I never got a call or text from their collection department but what does MACU do instead they sent a derogatory letter to the credit bureau at which time I get a text from my credit monitoring service that my credit scores just dropped 79 points!
79 POINTS!!! I’m like what? So I go and looked at my credit report and that is how I found out that MACU collections department filed a derogatory letter on me over $150!! WITHOUT EVER CALLING OR TEXTING me!!! A perfect 5+ year payment record with them and I mean perfect and I get NO Call/NO TEXT from them. I just lost 79 points over $150 that I didn’t even realize was being billed to MACU credit card. All of which a simple phone call or text from a MACU rep would have handled this matter.
So I then call into MACU thinking this is going to get resolved. I speak to several people including manager who heard what had actually happened. The manager even agreed with me that prior to this matter I have never been late on any of my payments and EVEN more she could see that MACU collection department never reached out to me via phone either in their records on their system. She told me they emailed me a notice. We will get to the email in a moment. So I asked the manager why do they have my phone number on file if they don’t ever use it? Oh wait, get this; if I log into the MACU app I get a text INSTANTLY stating someone is logging into my account. But apparently my phone number doesn’t work the rest of the time with MACU or their collection department before sending derogatory letters to the credit agencies over a simple $150 error!!!
So back to the email that they said the sent. I don’t know about everyone else but I get 50-60 junk emails a day & if I miss a day or two of going through all them they just pile up. As I’m sure they do for a lot of people. So NO!! I never received the emails regardless if they sent them. However, a simple call or text from MACU regarding this issue would have handled everything!! Don’t all of you get your phone calls and texts? I know I do more so than an email.
So moving forward, after speaking with the manager she agreed she could understand my frustration of losing 79 points on my credit score over $150 without even FIRST receiving a courtesy phone call from MACU collection department or any representative. Also, she told me that someone would contact me regarding this matter. Well NO ONE DID! Shocking right! Instead MACU just sent me a letter stating the matter is closed and it’s staying the way it is! So if any of you believe Mountain America Credit Union values your business or appreciates you as a customer THEY DON’T!
MOUNTAIN AMERICA CREDIT UNION DOES NOT CARE ABOUT YOU AT ALL!!!
Very nice people, but highly incompetent. Managed to overcharge me interest on a loan that was started almost 3 months ago. I spotted the mistake (not sure why the bank auditors didn't) and once I contacted them they stated that they would follow up and fix. The interest credited back was not from the day they first dropped the ball, but from their "closing date" which was several weeks after their first botched closing. Difference is less than $60---but it's the principal. They spend more than that to obtain a customer and my payments to them have been on time and the bank has been profitable.
Avoid at all costs.
We asked for a equity loan to have a well drilled. Interest rates were at an all time low so naturally they were busy. We were approved for the loan, so we put our driller to work. 2 months later they were still to busy for us. Our driller was working away and needed money for pipe and other supplies. Their rates had started going up so we weren't happy! We talk to our local branch and they immediately put a signature loan for enough to hold us until they got caught up in their mortgage dept. Another 2 months and the mortgage dept wouldn't return our calls. When we finally got through, the loan was denied with the debt to income ratio being listed as the reason why. We explained the problem to them. Their personal loan to us was what caused that. Plus we had intended to pay off all our credit cards and pay the driller. They didn't care. I can't help but think the much higher interest rate had a little to do with it. So instead of being all paid up with a 390. payment, we were farther in debt to high interest credit cards and a high interest loan with a nearly 500 payment, not to mention all the card payments! So it ended up being over a $1000 per month more. It's put us in a horrible position.
Our local branch is really nice, helpful, etc. But their mortgage dept has been a nightmare each and every time we've dealt with them. I refinanced our first mortgage with them because I was late on a house payment and 15 days before the next payment was due, I got a letter saying we were being placed in foreclosure! When I took the letter they sent me to our branch, the manager was at a loss. The letter was clearly dated, we were not even late. I had paid the late payment for the previous month and we weren't even legally responsible for a late fee, but we were in foreclosure??!! They was also the time the mortgage officer gave my financial information to an attorney who represented people I was suing! That's always great fun! Did she get in trouble? She got promoted! She's the head hauncho in that dept now. I think she has a problem with me even though I've not met her three times.
Another little trick they like to play is stacking payments. Pay a bill and get a confirmation #? So you're good to go? Think again! It may be two weeks before they deduct the funds. So your total balance may drop substantially quite suddenly! The answer is always, "We have to wait for the request to go through, then transfer the funds. It takes a couple days!" Who are they kidding? I respond with obvious statement, "BS!!! That happens instantaneously, just like it is supposed to!" I was right, but I didn't get all the bounced check fees back and it continues to happen.
Is you choose to deal with these guys because you know the people who work at your branch, remember that they don't call most of the shots! And I'd wish you luck, because you're going to need it!!!
Currently (4-23) Depo Accounts lists the various MACU add-on CDs as having the feature of "unlimited deposits". Based upon the current MACU web page and discussions with several reps, there is a 100K cap on the MACU Growth Add-On CDs. Furthermore, it is a cummulative cap, meaning that the total amount deposited in all CDs, of varying maturity times, cannot exceed 100K. Still, these are very good offerings. The reps have always been very knowledgeable and helpful and the service outstanding. However, there is a cumulative cap on all add-on CDs, not "unlimited deposits" as stated on the DA website. Just thought I'd point this out.
Different reps will tell different and opposite stories.
Almost everyone is pleasant and helpful to deal with. Had a misunderstanding about limit on growth CDs but it might have just been that I heard what I wanted to hear. No problem opening CDs after transferring money into my free checking account. Rates have been good consistently.
Update (2/6/23): Thanks steve_okc and chill08 for the encouragement! Received letter in the mail today indicating unable to verify eligibility as the cause. Re-applied selecting Join American Consumer Council and application was successful. Also, needed to select Open Savings Account instead of the Become a Member option to avoid the checking account getting added.
Without any local add-on CDs available I decided to apply to MACU. I joined the American Consumer Council to be eligible. All of the application selections on the MACU website indicate that I would be applying for both a basic savings account and a checking account (with $7/month charge), but I assumed I could quickly close the checking account afterward. I unlocked the 3 credit bureau accounts and submitted all of the personal information. The final screen simply displayed "Thank you. Unfortunately, we are unable to open an account for you." I've never been declined by a CU.
I went online to open a savings account (required) so that I could open up two of their growth CDs (60 month 4.25% and 24 month 4.75%). Very easy process online took less than half hour to open joint account and fund with 5$. Very slick looking website.
Since they have branches here in Arizona, i went there to open both growth (add-on) CDs after creating savings account online. The lines were long but they had lots of help and I was quickly served. They opened both accounts at the counter with $10/each.
I asked about setting up the auto transfer of $10/month which I assumed was required. They told me it was not required. I received papers with the terms for each CD. When I got home I read them and the terms specifically stated the auto-transfer was required. So I went back to the local branch and was served by someone else. I asked and they also assured me the auto-transfer was not required. I had them set each up anyway, as this was never a deal killer for me and I wanted to make sure there was no reason in the future for them to deny the add on service.
All in all this CU was great to work with. Reduced one star only for the confusion on the monthly growth CD auto-transfer requirement. If truly not required they need to change the terms on the paper that I had signed at opening of each CD account.
The people at the branch I went too were very pleasant to work with.
Steve
I spoke with a rep who confirmed the following with a manager today:
Any money taken out of a CD INCLUDING dividends/interest will generate an EWP dependent upon the length of the CD. I have not found this policy to be in effect at most other banks/credit unions which allow customers to withdraw any interest earned without a penalty as long as you don't touch the principal.
I opened a membership & a 5yr Growth cd for my wife & me on December 27th @ 4%...After seeing the rate go from 4% to 4.25% today I went into my Mountain American account & set up 2 more Growth CDs & funded both at the same time in about 10 min. & did not need to call them, you can do this yourself from your account. I did not see a way to cancel them so I'll call in the morning to cancel the 2 -4% cd's
We have opened numerous cds at many Banks/CU's around the country from reading this DA site. Mountain America has been the fastest & easiest cd accounts we have ever opened...No trick questions about your past from 5 -10 years ago that you can't remember that makes you fail the application.
First, go to the online site & become a member. ( we are in Oklahoma so do not qualify for residence ) start the application at some point you can become an American Consumer Council member (free) If you are already a member it does not ask for a member # or proof then follow instructions for current personal info, name address, phone #, SS #, Occupation, DL# . You will need to take a picture of your DL front & back & then download them onto your computer, one last item they ask for is to take a selfie of yourself, also download it to the computer, they will ask you to download the pictures on the application... when you finish the application it will say you did not qualify & to call them ....DO NOT use the # they give you, here is the direct number & extension (1-855-808-3839 ext 84970 ) to the folks that ok & process your membership & setup any cd you want on the spot. explain to them you have filled out the membership online & it said to call in because of a problem, They will ask for your SS# ,date of birth to confirm its you .They will look up your application. you can then tell them what CDs you want to open along with a mandatory saving account. you can then fund it directly with them (you will need the account # & routing number from the bank you want it funded from ) When that's done you have a membership with savings & CDs all finished & active when you get off the phone.
There is $10 needed for a saving account plus if you want a Growth cd it is $5 for each one.The folks that process your info & setup your accounts are very polite and will take what time you need without being upset. It took me about 15 min to go online & put the info in for both of us & about 30 -45 minutes on the phone with them . ..Each person does need a separate membership & CDs if you are going over 100k in any amount of growth cds IF you just want standard Cds 1 membership is ok.
I know this is a long review but, I just wanted to help any folks on DA that are wanting to open a membership.....I cannot tell you how many folks have helped me over the years opening cds by leaving their reviews about "how to " with the FI they opened. So this is my part in helping the Deposit account community.
God Bless ,Steve
I originall opened a cd with Mountain America in 2019 and loved the rate and customer Service experience. I closed the cd in 2021, sadly due to better rates elsewhere. I currently need ADD ON CD's and was thrilled to see the current offer of 3.93 4%apy on 60 month. Today I am back again with Mountain America and the rates as well as the customer service is top knotch in my opinion! Thank you Nadia!!! Thank you DA participants! I have learned so much from you!
I also opened a 24 month apy 4.50. I have a rental property and this is a great place to put those unneeded monthly payments. Happy!
IRA department staff are unavailable to talk with customers, so I had to relay my IRA transfer questions through the CSO. The information I received was erroneous. Also, I compared the 2 year IRA rate as posted on depositaccounts.com to the CSO's rate sheet. The APY's differed by over 2%. I do not recommend Mountain America CU, at least as regards IRA transfers.
Easy to open over the phone. They take care of membership requirements. Currently, they are working to fix a glitch with scheduled once in a month minimum transfer from an outside financial institution to the Growth CD. Instead of the CD they transferred money to the savings account.
Fun part is the history of the transfer displays successful transfer to the CD. I will update if they fix it
Opened an account this morning, took about an hour. Very good customer service.
I have been a customer of the bank for 4 years, it has become clear for sometime that the banks focus has shifted from customer service to profit.
1 The representatives on the phone are not trained to the job, the simplest of tasks are complicated and do not seem to get resolved.
2 The hold times are insane and unrealistic.
3 The branch managers are cocky, arrogant, and don't care.
I hope no one banks with them and everyone leaves.
1. You can easily wait to talk with someone for 25 minutes or more. Plan on spending an hr of your time at least. Then, that person doesn't know enough and has to transfer you elsewhere and that takes more time.
2, My latest disaster there involved their losing an IRA transfer form which I know they received, since I sent 3 in in one envelope and they had the other 2. There was even a cover memo saying there were 3. After I finally got to talk to someone about it, he was going to look into it and get back to me. Never did.
5. The only way I would bank here again is if they had a spectacularly good interest rate.
I had to have my Visa card replaced because my account had been compromised, better safe than sorry according to the credit agencies. I visited MACU to explain my situation and they said it would be no problem replacing the card. No fee was ever mentioned being that I was a long-time customer and a senior. After business hours they charged my Visa $5.00 for the replacement card. What gives MACU the right to place an unauthorized charge on my Visa. If I would have opened a new account they would have given me $100. This is how they treat their existing customers. They’re becoming just like Wells Fargo!