Mountain America Credit Union Reviews

Average Rating:
Based on 24 review
s


Discriminatory Applicant Screening

I tried to become a member by their criteria and they denied membership and opening an account. No reason, have not answered email, and wont talk to me. Filing complaint with regulators. I have no negative credit or other negative history.
Do not waste your time applying, let them go out of business. Would give them a zero but the scale does not go that low

NO REPLY FROM MT AM CU FROM CUSTOMER SERVICE

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When you call no body picks up the call. On repeated calls, their 3RD Part picks up the call , just to take your Phone No. But still NO REPLY. WHY?? Even when we call during working hours but their Customer Service is SLEEPING ON THE JOB and getting PAID TO DO NOTHING.

No Problems Ever

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Nothing but good experiences here for 5 years for me. My son opened a account also and they were 5 stars helpful.

Mountain Vultures

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MACU is a bank run by former bankers from Hells Cargo. They are more interested in adding services than in giving service. They are snobby, indifferent, competitive and fake. They are not very skilled or knowledgeable. They pretend to be a credit union but have no commitment to cooperation. It's a hard sell. Got merged into this vultures culture. Left quickly. Not worth the slogan. Never met a bigger bunch of snobs and slobs on the planet. Avoid this one like a West Jordan plague.

No Customer Service

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MA keeps getting more like a big bank with none of a big bank's convenience. Customer service at the branches in PHX is very poor. Employees have trouble with such simple tasks as opening a CD. Now I see their app won't let you determine what should be done to a 12 month CD at maturity. You have to get on the phone (30 minute wait) or go to a branch just to prevent the CD from renewing. Since they closed the Thunderbird and 7th Street branch I now have a 15 mile drive to a branch. Today I discovered that the free ATM at 7th Street and Bell isn't free anymore, so again a 15 mile drive just to get cash. On top of it all, they go out of their way to find athletic teams to throw money at, millions of $$. Naming rights at ASU alone is 50 million dollars. So here's a credit union that acts like a big bank without any of the convenience or competence of a big bank.

MACU DOES NOT CARE ABOUT YOU!!

First, I have been a member with Mountain America Credit Union for 5+ years & in this time I have had three different car loans along with a current a $10k credit line with MACU. In this time frame, I have NEVER missed a payment nor have I ever been late on a payment. So a few months back I bought a $52,000 BMW & can you believe it MACU passed on me? So another Credit Union (America First) jumped at having my business and me as a customer. Not only did America First get my new BMW loan but they also gave me a credit card with a $15k credit line. So I paid off whatever balance I had with Mountain America. So at this point, I’m thinking okay I have no more business with Mountain America. So why am I so upset with Mountain America; here is why?

My credit score is 780….So over the past 3 months I think I have no more business with MACU yet I didn’t realize I had a monthly chiropractic membership ($49.99) that was still being charged to my MACU credit card. So I had no reason to think to look at my statement & I NEVER received a phone call or a text from MACU collection department or any of their representatives regarding any past due issues. Which should have been a concern to their collection department as to why a perfect 5+ year customer of theirs is now going delinquent over a simple $150? Keep that in mind $150!!

So I never got a call or text from their collection department but what does MACU do instead they sent a derogatory letter to the credit bureau at which time I get a text from my credit monitoring service that my credit scores just dropped 79 points!
79 POINTS!!! I’m like what? So I go and looked at my credit report and that is how I found out that MACU collections department filed a derogatory letter on me over $150!! WITHOUT EVER CALLING OR TEXTING me!!! A perfect 5+ year payment record with them and I mean perfect and I get NO Call/NO TEXT from them. I just lost 79 points over $150 that I didn’t even realize was being billed to MACU credit card. All of which a simple phone call or text from a MACU rep would have handled this matter.

So I then call into MACU thinking this is going to get resolved. I speak to several people including manager who heard what had actually happened. The manager even agreed with me that prior to this matter I have never been late on any of my payments and EVEN more she could see that MACU collection department never reached out to me via phone either in their records on their system. She told me they emailed me a notice. We will get to the email in a moment. So I asked the manager why do they have my phone number on file if they don’t ever use it? Oh wait, get this; if I log into the MACU app I get a text INSTANTLY stating someone is logging into my account. But apparently my phone number doesn’t work the rest of the time with MACU or their collection department before sending derogatory letters to the credit agencies over a simple $150 error!!!

So back to the email that they said the sent. I don’t know about everyone else but I get 50-60 junk emails a day & if I miss a day or two of going through all them they just pile up. As I’m sure they do for a lot of people. So NO!! I never received the emails regardless if they sent them. However, a simple call or text from MACU regarding this issue would have handled everything!! Don’t all of you get your phone calls and texts? I know I do more so than an email.

So moving forward, after speaking with the manager she agreed she could understand my frustration of losing 79 points on my credit score over $150 without even FIRST receiving a courtesy phone call from MACU collection department or any representative. Also, she told me that someone would contact me regarding this matter. Well NO ONE DID! Shocking right! Instead MACU just sent me a letter stating the matter is closed and it’s staying the way it is! So if any of you believe Mountain America Credit Union values your business or appreciates you as a customer THEY DON’T!
MOUNTAIN AMERICA CREDIT UNION DOES NOT CARE ABOUT YOU AT ALL!!!

Nice People, But Incompetent.

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Very nice people, but highly incompetent. Managed to overcharge me interest on a loan that was started almost 3 months ago. I spotted the mistake (not sure why the bank auditors didn't) and once I contacted them they stated that they would follow up and fix. The interest credited back was not from the day they first dropped the ball, but from their "closing date" which was several weeks after their first botched closing. Difference is less than $60---but it's the principal. They spend more than that to obtain a customer and my payments to them have been on time and the bank has been profitable.
Avoid at all costs.

Their Word Isn't To Be Trusted!

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We asked for a equity loan to have a well drilled. Interest rates were at an all time low so naturally they were busy. We were approved for the loan, so we put our driller to work. 2 months later they were still to busy for us. Our driller was working away and needed money for pipe and other supplies. Their rates had started going up so we weren't happy! We talk to our local branch and they immediately put a signature loan for enough to hold us until they got caught up in their mortgage dept. Another 2 months and the mortgage dept wouldn't return our calls. When we finally got through, the loan was denied with the debt to income ratio being listed as the reason why. We explained the problem to them. Their personal loan to us was what caused that. Plus we had intended to pay off all our credit cards and pay the driller. They didn't care. I can't help but think the much higher interest rate had a little to do with it. So instead of being all paid up with a 390. payment, we were farther in debt to high interest credit cards and a high interest loan with a nearly 500 payment, not to mention all the card payments! So it ended up being over a $1000 per month more. It's put us in a horrible position.

Our local branch is really nice, helpful, etc. But their mortgage dept has been a nightmare each and every time we've dealt with them. I refinanced our first mortgage with them because I was late on a house payment and 15 days before the next payment was due, I got a letter saying we were being placed in foreclosure! When I took the letter they sent me to our branch, the manager was at a loss. The letter was clearly dated, we were not even late. I had paid the late payment for the previous month and we weren't even legally responsible for a late fee, but we were in foreclosure??!! They was also the time the mortgage officer gave my financial information to an attorney who represented people I was suing! That's always great fun! Did she get in trouble? She got promoted! She's the head hauncho in that dept now. I think she has a problem with me even though I've not met her three times.

Another little trick they like to play is stacking payments. Pay a bill and get a confirmation #? So you're good to go? Think again! It may be two weeks before they deduct the funds. So your total balance may drop substantially quite suddenly! The answer is always, "We have to wait for the request to go through, then transfer the funds. It takes a couple days!" Who are they kidding? I respond with obvious statement, "BS!!! That happens instantaneously, just like it is supposed to!" I was right, but I didn't get all the bounced check fees back and it continues to happen.

Is you choose to deal with these guys because you know the people who work at your branch, remember that they don't call most of the shots! And I'd wish you luck, because you're going to need it!!!

Add-On Growth Certificates Have 100K Cap....DA Info Wrong

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Currently (4-23) Depo Accounts lists the various MACU add-on CDs as having the feature of "unlimited deposits". Based upon the current MACU web page and discussions with several reps, there is a 100K cap on the MACU Growth Add-On CDs. Furthermore, it is a cummulative cap, meaning that the total amount deposited in all CDs, of varying maturity times, cannot exceed 100K. Still, these are very good offerings. The reps have always been very knowledgeable and helpful and the service outstanding. However, there is a cumulative cap on all add-on CDs, not "unlimited deposits" as stated on the DA website. Just thought I'd point this out.

Pass This One By Too

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Different reps will tell different and opposite stories.

Easy Opening Account By Phone

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Spoke for a long time to a very pleasant woman who patiently answered all my questions and opened the account. I refuse to login to my checking account going through another bank so I'm waiting for verification amounts to show up in 2 days. I can transfer the money in at that time. The account could have been funded by phone but they have a $5000 max.

Pleasant Experience With Mountain America CU

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I went online to open a savings account (required) so that I could open up two of their growth CDs (60 month 4.25% and 24 month 4.75%). Very easy process online took less than half hour to open joint account and fund with 5$. Very slick looking website.

Since they have branches here in Arizona, i went there to open both growth (add-on) CDs after creating savings account online. The lines were long but they had lots of help and I was quickly served. They opened both accounts at the counter with $10/each.

I asked about setting up the auto transfer of $10/month which I assumed was required. They told me it was not required. I received papers with the terms for each CD. When I got home I read them and the terms specifically stated the auto-transfer was required. So I went back to the local branch and was served by someone else. I asked and they also assured me the auto-transfer was not required. I had them set each up anyway, as this was never a deal killer for me and I wanted to make sure there was no reason in the future for them to deny the add on service.

All in all this CU was great to work with. Reduced one star only for the confusion on the monthly growth CD auto-transfer requirement. If truly not required they need to change the terms on the paper that I had signed at opening of each CD account.

The people at the branch I went too were very pleasant to work with.

Steve

Any Interest/Dividend Withdrawal Will Cost You With MACU FCU

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I spoke with a rep who confirmed the following with a manager today:

Any money taken out of a CD INCLUDING dividends/interest will generate an EWP dependent upon the length of the CD. I have not found this policy to be in effect at most other banks/credit unions which allow customers to withdraw any interest earned without a penalty as long as you don't touch the principal.

Back Again!

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I originall opened a cd with Mountain America in 2019 and loved the rate and customer Service experience. I closed the cd in 2021, sadly due to better rates elsewhere. I currently need ADD ON CD's and was thrilled to see the current offer of 3.93 4%apy on 60 month. Today I am back again with Mountain America and the rates as well as the customer service is top knotch in my opinion! Thank you Nadia!!! Thank you DA participants! I have learned so much from you!

I also opened a 24 month apy 4.50. I have a rental property and this is a great place to put those unneeded monthly payments. Happy!

Really Uninformed Staff Regarding IRA Transfer

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IRA department staff are unavailable to talk with customers, so I had to relay my IRA transfer questions through the CSO. The information I received was erroneous. Also, I compared the 2 year IRA rate as posted on depositaccounts.com to the CSO's rate sheet. The APY's differed by over 2%. I do not recommend Mountain America CU, at least as regards IRA transfers.

60-Month 3.75% Growth CD

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Easy to open over the phone. They take care of membership requirements. Currently, they are working to fix a glitch with scheduled once in a month minimum transfer from an outside financial institution to the Growth CD. Instead of the CD they transferred money to the savings account.
Fun part is the history of the transfer displays successful transfer to the CD. I will update if they fix it

3 Year 2.65% Add-On Certificate.

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Opened an account this morning, took about an hour. Very good customer service.

This Bank Has Gone Down Hill With Leadership Changes

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I have been a customer of the bank for 4 years, it has become clear for sometime that the banks focus has shifted from customer service to profit.
1 The representatives on the phone are not trained to the job, the simplest of tasks are complicated and do not seem to get resolved.
2 The hold times are insane and unrealistic.
3 The branch managers are cocky, arrogant, and don't care.

I hope no one banks with them and everyone leaves.

Incompetence On A Grand Scale

1. You can easily wait to talk with someone for 25 minutes or more. Plan on spending an hr of your time at least. Then, that person doesn't know enough and has to transfer you elsewhere and that takes more time.
2, My latest disaster there involved their losing an IRA transfer form which I know they received, since I sent 3 in in one envelope and they had the other 2. There was even a cover memo saying there were 3. After I finally got to talk to someone about it, he was going to look into it and get back to me. Never did.
5. The only way I would bank here again is if they had a spectacularly good interest rate.

VISA Card Replacement Fee

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I had to have my Visa card replaced because my account had been compromised, better safe than sorry according to the credit agencies. I visited MACU to explain my situation and they said it would be no problem replacing the card. No fee was ever mentioned being that I was a long-time customer and a senior. After business hours they charged my Visa $5.00 for the replacement card. What gives MACU the right to place an unauthorized charge on my Visa. If I would have opened a new account they would have given me $100. This is how they treat their existing customers. They’re becoming just like Wells Fargo!

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