Mountain America Credit Union is a Utah-based, federally chartered credit union that serves hundreds of thousands of members through numerous branches located in the American West. The credit union provides a range of financial services and products, from deposit accounts and investment products to consumer and small business loans.
On its personal banking side, MACU offers checking, savings, money market, term deposit, and IRA accounts, as well as youth products. Its free checking account offer comes with free online banking, bill pay, and a MACU Visa debit card. The credit union’s saving account provides easy access to funds, a daily compounded interest rate, and quick fund transfer capabilities. Money market accounts have a minimum balance requirement and offer the earnings of a CD with the flexibility of a savings account. Term deposits functions as CDs and are available in term lengths ranging from 6 months to 5 years. MACU has a section of their website devoted to youth products and games. One account designed for teenagers offers quarterly member drawings for nice prizes.
Mountain America Credit Union online banking provides easy account integration into Quicken or other financial management software so members can budget and plan out their finances. The web-based banking platform also allows members to transfer funds, view copies of cleared checks, deposit checks from home, and pay bills. MACU’s mobile banking apps allow the same functions and provide a convenient and quick for members to manage their accounts on the run.
MACU was originally formed in 1934 as the Salt Lake Telephone Employees Credit Union in order to serve employees of the Utah-based telephone company. 50 years later, in 1984, the credit union merged with Postal Workers Credit Union and changed its name to Mountain America Credit Union to better reflect its growing membership geography. The credit union is headquartered in West Jordan, Utah.
Field of Membership Restrictions
Membership in Mountain America Credit Union is open to anyone through membership in the American Consumer Council. Membership is also open to residents of Salt Lake County, Duchesne County, and select areas of Wasatch and Uintah Counties in Utah.
See current membership details
Related Posts
9/19 - MACU Across The Board Certificate Rate Cuts
8/14 - MACU 12 Month Add-On And Standard CD’s 5.25%
2/1 - Mountain America Growth (Add On) Cds Rate Changes
6/12 - Mountain America Credit Union 6-Month CD Has A Near Rate-Leading APY
6/1 - MACU - 6-Month CD Jumps To 5.50% From 5.00%
5/1 - MACU 12 Month CD Up To 5.15%
3/1 - Mountain America 5.25% CD Special Ends
2/13 - Mountain America Credit Union 12-Month Certificate Leads Rates Peloton
2/12 - Mountain America 12 Month Add-On CD Up To 5.25%
1/1 - MACU CD Growth Add On Up To 100K Total, $5 To Open, $10 A Month To Continue
11/1 - Mountain America CU - Market Leading 24-Month CD @ 4.50%
10/3 - Mountain America Credit Union Adds 18-Month Bump CD Promo
10/2 - Mountain America 18 Month Certificate - 4% APY
10/2 - 18-Month Bump Certificate Limited Time Offer: 4.00% APY¹
9/20 - Mountain America Credit Union Ups 60-Month CD/Growth CD Rates
9/19 - 60-Month Bump Certificate 3.25% APY* Limited Time Offer
3/3/21 - 3% Same Day Cash Bonus For Balance Transfer
8/16/19 - Mountain America Rates Decline
6/3/19 - Mountain America Rate Drops
5/6/19 - Reduces Ewps On Certificates (And Note The Name Change)
5/3/19 - Longterm Rate Hedge
3/21/19 - Mountain America Credit Union Lowering Rates Tomorrow
3/8/19 - I'm Told There Are No IRA Term Deposit Plus Accounts
2/21/19 - Mountain America Credit Union Ups 24-Month CD To 3.25% APY
2/20/19 - 2Yr Term Deposit Increase
1/18/19 - If Wishes Were True....
11/2/18 - Mountain America Credit Union Hikes 5-Year CD Rate
11/1/18 - Mountain America Credit Union 5-Yr. CD: 3.51%
10/9/18 - Mountain America Credit Union Boosts 3-Year CD APY
10/1/18 - Mountain America Credit Union: 3-Yr., 5-Yr. Cds, 3.35% APY
7/2/18 - Mountain America Credit Union Ups 5-Year Term Deposit
7/1/18 - Mountain America CU Union: 5-Year CD, 3.25% APY; 3.51% On Youth CD
6/1/18 - Mountain America Credit Union Pushes Up 5-Year Term Deposit Rate
5/2/18 - 5 Year C D - Down
2/9/18 - Mountain America Credit Union Ups 5-Year Term Deposit
2/9/18 - 3.0% APY 5 Year Term
11/20/17 - Mountain America Hikes 5-Year Term Deposit
11/18/17 - Mountain America CU Ups 5 Year CD APY.
8/16/17 - Mountain America CU Unveils Term Deposit Plus With Add-On Feature
8/15/17 - Mountain America CU Add-On CDs
8/14/17 - 18- And 36-Month Bump-Up CDs
8/1/17 - Mountain America Credit Union Raises 5-Year CD Rate
8/1/17 - Mountain America CU 5 Year CD Bump. Quick Look.
4/15/17 - Mountain America: "post bump-up" rate announced
4/10/17 - Deadline For 2.75% APY 5-Year Bump Term Deposit
2/13/17 - Mountain America CU Adds 5-Year CD With Bump Option
2/13/17 - Limited Time 5 Year CD 2.75% APY
2/10/17 - $100 Checking Account Bonus At Mountain America Credit Union
5/1/16 - Mountain America Credit Union 5-Year Term Deposit Rate
8/20/15 - Mountain America CU Offers Top Rate 5-Year CD
2/10/15 - Mountain America CU Offers Top Rate 5-Year CD With Bump Option
9/20/14 - Like College Football? Like A $50 Visa Gift Card? You Might Like This Promo!
8/10/14 - Mountain America CU (5 Yr CD, 2.20%APY)
3/3/14 - Special 5-Year CD Rate at MACU - Easy Membership
3/1/14 - 5-Year CD Special
2/25/14 - Precise ID Security Money Wire Problem.
2/12/13 - Best 5-Year CD Rate From a Major Credit Union at Mountain America
6/11/12 - Competitive 5-Year CD Rate at Mountain American Credit Union in UT, NV, NM & AZ
6/11/12 - $100 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
11/7/11 - $125 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
10/16/11 - $100 For Opening Checking Acct @ Mountain America CU
10/19/10 - Top 5-Year CD Continues at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
8/17/10 - Top 5-Year CD and IRA CD at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
9/5/09 - 4.75% 60-Month CD at Mountain America Credit Union - Easy Membership
3/7/09 - 4.50% 5-Year CD and Other High CD Rates at Mountain America Credit Union - Easy Membership
12/23/08 - 4.00% 12-Month CD at Mountain America Credit Union in UT, AZ & NV - Easy Membership
3/1/08 - 4.65% 15-Month / 4.50% 9-Month CD at a Utah CU - Easy Membership (Mountain America).
12/22/06 - 5.60% 15-Month CD at a Utah CU (Mountain America)
Changed Our 60 Month Growth Cd From 4% To 4.25% Today
I opened a membership & a 5yr Growth cd for my wife & me on December 27th @ 4%...After seeing the rate go from 4% to 4.25% today I went into my Mountain American account & set up 2 more Growth CDs & funded both at the same time in about 10 min. & did not need to call them, you can do this yourself from your account. I did not see a way to cancel them so I'll call in the morning to cancel the 2 -4% cd's
We have opened numerous cds at many Banks/CU's around the country from reading this DA site. Mountain America has been the fastest & easiest cd accounts we have ever opened...No trick questions about your past from 5 -10 years ago that you can't remember that makes you fail the application.
First, go to the online site & become a member. ( we are in Oklahoma so do not qualify for residence ) start the application at some point you can become an American Consumer Council member (free) If you are already a member it does not ask for a member # or proof then follow instructions for current personal info, name address, phone #, SS #, Occupation, DL# . You will need to take a picture of your DL front & back & then download them onto your computer, one last item they ask for is to take a selfie of yourself, also download it to the computer, they will ask you to download the pictures on the application... when you finish the application it will say you did not qualify & to call them ....DO NOT use the # they give you, here is the direct number & extension (1-855-808-3839 ext 84970 ) to the folks that ok & process your membership & setup any cd you want on the spot. explain to them you have filled out the membership online & it said to call in because of a problem, They will ask for your SS# ,date of birth to confirm its you .They will look up your application. you can then tell them what CDs you want to open along with a mandatory saving account. you can then fund it directly with them (you will need the account # & routing number from the bank you want it funded from ) When that's done you have a membership with savings & CDs all finished & active when you get off the phone.
There is $10 needed for a saving account plus if you want a Growth cd it is $5 for each one.The folks that process your info & setup your accounts are very polite and will take what time you need without being upset. It took me about 15 min to go online & put the info in for both of us & about 30 -45 minutes on the phone with them . ..Each person does need a separate membership & CDs if you are going over 100k in any amount of growth cds IF you just want standard Cds 1 membership is ok.
I know this is a long review but, I just wanted to help any folks on DA that are wanting to open a membership.....I cannot tell you how many folks have helped me over the years opening cds by leaving their reviews about "how to " with the FI they opened. So this is my part in helping the Deposit account community.
God Bless ,Steve
Application Rejected Without Reason
Update (2/6/23): Thanks steve_okc and chill08 for the encouragement! Received letter in the mail today indicating unable to verify eligibility as the cause. Re-applied selecting Join American Consumer Council and application was successful. Also, needed to select Open Savings Account instead of the Become a Member option to avoid the checking account getting added.
Without any local add-on CDs available I decided to apply to MACU. I joined the American Consumer Council to be eligible. All of the application selections on the MACU website indicate that I would be applying for both a basic savings account and a checking account (with $7/month charge), but I assumed I could quickly close the checking account afterward. I unlocked the 3 credit bureau accounts and submitted all of the personal information. The final screen simply displayed "Thank you. Unfortunately, we are unable to open an account for you." I've never been declined by a CU.
Losing A 10+ Year Relationship Over $11
I have had my banking relationship and all accounts with MACU for over 10 years. When my son turned 16, I financed a used car for him. He would make his payments each month to me, and I would then make the payment on the loan. Once he turned 18, I had him get his own loan with me as a co-signer, so he could begin building his credit. Fast forward to December 2023 where my son is now married, has an 18-month-old girl, another on the way and both he and his wife are working full time. On December 14th, 2023, he traded his car in for something that was more reliable and economical.
On Wednesday January 3rd, Credit Karma emailed me saying I should review one of my accounts. Being in a similar industry, I understand the importance of a good credit score and I’ve been able to keep mine around 775. It reported a 30-day late payment on my son’s old car loan. Because of this, my credit score dropped nearly 80 points!! I look further and see its reporting a total of $11 was late. $11!!!! Neither of us received any type of phone call or email stating there was a missing payment. Not to mention, the car was paid off in December. Thinking this was an error, I reached out to the MACU service center. The person that assisted me was friendly and helpful. As she reviewed the past few months payments my son made, and she said he hadn’t been paying the full amount due. It was then that I remembered something he recently told me about his payments. After he refinanced the loan into his own name, his monthly payments dropped from what he had been paying me the previous two years. But he continued to pay the same amount each month until her recently realized he was way ahead on his payments. He still made monthly payments, but he paid less since he was so far ahead. I told the representative this and asked her to look at the entire payment history and she would see he was paying more each month for the past two years. She confirmed this and could then see what happened. She submitted it to be reviewed. For 3 weeks I hadn’t heard back, so I called the service center. About 25 minutes, I was told an email is being sent to me which will tell me their decision. After hanging up, I check the email and see that it was dated 1/5/2023 (2 days after my initial call). The email appears to be a generic response that basically states they reviewed the account and believe it is reporting correctly and that they are legally obligated to report as such. I don’t believe anyone looked at the full history of the account and what happened.
My son and I then went to discuss it with the Branch Manager in Saratoga Springs. After sharing the details, he said he would submit the request and would do what he could. On Monday morning I received a call from someone else at the branch who stated the branch manager had a personal matter come up. He proceeded to share basically the same information that was on the original generic email. There was nothing personable about it, nothing mentioned about the higher payments made for over two years, that the car is paid off or that we are talking about $11 that will be on both our credit reports for 7 years.
On the surface, I see what they see and can understand why someone would report it as they did. But I also know the whole story, I’ve seen the big picture, I know the history of the loan/customer, I can see their intentions and everything that happened. I don’t believe that anyone involved at MACU has truly taken the time to look at the big picture, review the entire loan history, or what's right for their customers.
Disappointing Experience With Rate Miscommunication
I had a frustrating experience with this credit union that I believe potential customers should be aware of. On 9/18/24, I reached out to open several one-year CDs at the advertised 5.25% APY. During my initial call, a representative assured me that I didn't need to rush, as the rates wouldn’t change until the end of the month.
I followed this advice and spent considerable time opening the account, only to find out later that the rates had changed unexpectedly. After multiple calls and speaking to different representatives, including a loan officer, I was consistently told that the rate was secure for another two weeks. However, upon attempting to finalize my accounts, I discovered that the rates had been altered, and I was unable to open the CDs due to a system error.
The customer service I received was far from satisfactory. Despite the confusion, it became clear that there was a lack of training and communication within the organization. I was given incorrect information by several agents, which is alarming for a financial institution. While I spoke with a supervisor who acknowledged the issue, the final response I received was that they couldn’t honor the original rate due to regulations—something I find hard to believe.
It's disappointing to see a company unwilling to stand by their word or take responsibility for their mistakes. Excellent customer service should go beyond being friendly; it should involve doing the right thing, which this credit union failed to do.
I would not recommend this credit union based on my experience.
Data as of Q3 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24692 |
| Year Chartered | 1936 |
| Employees | 3027 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1% |
| Return on Equity - YTD | 10.88% |
| Annual Interest Income | $920.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $20.28B$18B |
| Loans | Q3 2024vs Q3 2023 | $16.37B$15.27B |
| Deposits | Q3 2024vs Q3 2023 | $17.78B$15.71B |
| Equity Capital | Q3 2024vs Q3 2023 | $1.84B$1.64B |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $179.2MM$151.7MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $205.1MM$147.5MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $1.3MM$0 |
