Mountain America Credit Union is a Utah-based, federally chartered credit union that serves hundreds of thousands of members through numerous branches located in the American West. The credit union provides a range of financial services and products, from deposit accounts and investment products to consumer and small business loans.
On its personal banking side, MACU offers checking, savings, money market, term deposit, and IRA accounts, as well as youth products. Its free checking account offer comes with free online banking, bill pay, and a MACU Visa debit card. The credit union’s saving account provides easy access to funds, a daily compounded interest rate, and quick fund transfer capabilities. Money market accounts have a minimum balance requirement and offer the earnings of a CD with the flexibility of a savings account. Term deposits functions as CDs and are available in term lengths ranging from 6 months to 5 years. MACU has a section of their website devoted to youth products and games. One account designed for teenagers offers quarterly member drawings for nice prizes.
Mountain America Credit Union online banking provides easy account integration into Quicken or other financial management software so members can budget and plan out their finances. The web-based banking platform also allows members to transfer funds, view copies of cleared checks, deposit checks from home, and pay bills. MACU’s mobile banking apps allow the same functions and provide a convenient and quick for members to manage their accounts on the run.
MACU was originally formed in 1934 as the Salt Lake Telephone Employees Credit Union in order to serve employees of the Utah-based telephone company. 50 years later, in 1984, the credit union merged with Postal Workers Credit Union and changed its name to Mountain America Credit Union to better reflect its growing membership geography. The credit union is headquartered in West Jordan, Utah.
Membership in Mountain America Credit Union is open to anyone through membership in the American Consumer Council. Membership is also open to residents of Salt Lake County, Duchesne County, and select areas of Wasatch and Uintah Counties in Utah.
See current membership details
My experiences with Mountain America Credit Union have been superb. The fees are low, the customer service is excellent, and they seem to enjoy taking care of their customers. Having dealt with big and semi-big regional banks in the past,, MACU keeps their fees and rates low by comparison. For someone with my limited income, this is a welcome change from the past. They also offer a very reasonable overdraft fee in case you overdraw your account. In the past, if my account was overdrawn by only a few cents, I'd be hit with a large penalty. That's not the case today, and in addition to the lower penalty,, you're not hit with the fee until the next day, in case all you needed to do was transfer money from your savings into your checking account. Again, this is another BIG plus for me. All in all, I'm VERY satisfied with MACU, and I'm happy I switched to them over a year ago. I would'nt hesitate to recommend this credit union to my friends.
I went in to the Provo branch to open an account this afternoon. There was a couple waiting ahead of me (Don't know how long they'd been there) & another one behind me. I waited for over 1/2 an hour. Maya finished with the clients she was working with but as she was walking over to call the next people in line she saw a friend & stopped to chat. I waited about 10 minutes & then went over & let her know that she has 3 clients waiting & that my son who has Autism was waiting in the car. She told me that she would be with me shortly. I responded that she is at work & that there is someone ahead of me & that she had been talking for over 10 minutes. She very rudely denied it & told me that she would talk for 1/2 an hour if she chose. I looked to see what her name was but her hair was covering her name tag. I gently moved it aside so I could see her name. She became violent & started yelling at me not to touch her (I didn't) & to respect her. This is extremely unprofessional & immature. I would have turned & walked out right then if it wasn't that I felt like I was supposed to open an account there.
I wish it would let me do 2 seperate reviews. I would do 0 stars for Maya & 5 for Maddie.
Maddie Bergstrom helped me to open my account. She was AMAZING! Very friendly, thorough & professional. She showed interest in me & went above & beyond to make sure I got exactly what I needed & everything was done right.
I joined MACU this week, and had an overall good experience.
As others have noted, the sign up process is very manual, and not terribly streamlined. I'm out of their usual market area, so it might not be this way for everyone. After filling out the online application, they called (same day) to confirm all of my information and request additional documentation. Once that was received, there was a second phone call to answer ID confirmation questions. Once that was confirmed, they send the membership agreement and other paperwork. Then a third phone call to set up initial funding.
The initial funding is limited to $500 over the phone. Anything additional must be deposited at a shared branch. Thankfully, at that point I was able to access online banking, and setup external account transfers. Opening a Term Deposit (CD) or Term Deposit Plus (CD w/ add on) could also be done very easily online.
Though the setup took some effort, I'm glad I did it. The representative I worked with was very helpful and responsive. Their rates seem very competitive, and the add-on feature is a great option, with only a $5 minimum deposit.
The three stars represents the good CSR people, but the back office people (the ones who do the paper work are careless). The CSR people are friendly and helpful.
Here are the problems I encountered:
1. In setting up an IRA CD, I was told I needed to deposit money into an IRA savings, then fund the IRA CD from the IRA savings. So I had to fill out paper work for the IRA savings, then more paper work for the IRA CD.
2. When the IRA money was moved from the savings to the CD, they neglected to also move the interest accumulated in the savings to the CD. So I had about $35 sitting for a long period of time in saving without interest.
3. The CD did not show up when I logged in to my account and they said "it was on the old system", but resolved that issue..
4. In a trustee-to-trustee transfer from MACU to another CU, I followed up to insure they received the paperwork. It took a day for them to find the request, but it had been "archived" (whatever that means). They said the check had not been sent, but they did resolve the matter and sent the check out the same day.
In conclusion, you need to stay on top of all activities with this CU. The CSR people will get issues resolved. In fact, one CSR agent stayed beyond her normal hours and called me back with the trustee-to trustee transfer matter.
|Return on Assets - YTD||1.26%|
|Return on Equity - YTD||13.46%|
|Annual Interest Income||$306.0MM|
|Assets and Liabilities|
|Assets||Q3 2019vs Q3 2018||$9.08B$8.05B|
|Loans||Q3 2019vs Q3 2018||$7.68B$6.94B|
|Deposits||Q3 2019vs Q3 2018||$8.00B$6.83B|
|Equity Capital||Q3 2019vs Q3 2018||$852.1MM$741.7MM|
|Loan Loss Allowance||Q3 2019vs Q3 2018||$61.7MM$47.0MM|
|Unbacked Noncurrent Loans||Q3 2019vs Q3 2018||$47.9MM$39.9MM|
|Real Estate Owned||Q3 2019vs Q3 2018||$3.2MM$3.1MM|
Rates for Mountain America Credit Union are currently being reviewed.