Mountain America Credit Union

Overview / Commentary
9800 S Monroe St
Sandy, UT 84070

Mountain America Credit Union is a Utah-based, federally chartered credit union that serves hundreds of thousands of members through numerous branches located in the American West. The credit union provides a range of financial services and products, from deposit accounts and investment products to consumer and small business loans.

On its personal banking side, MACU offers checking, savings, money market, term deposit, and IRA accounts, as well as youth products. Its free checking account offer comes with free online banking, bill pay, and a MACU Visa debit card. The credit union’s saving account provides easy access to funds, a daily compounded interest rate, and quick fund transfer capabilities. Money market accounts have a minimum balance requirement and offer the earnings of a CD with the flexibility of a savings account. Term deposits functions as CDs and are available in term lengths ranging from 6 months to 5 years. MACU has a section of their website devoted to youth products and games. One account designed for teenagers offers quarterly member drawings for nice prizes.

Mountain America Credit Union online banking provides easy account integration into Quicken or other financial management software so members can budget and plan out their finances. The web-based banking platform also allows members to transfer funds, view copies of cleared checks, deposit checks from home, and pay bills. MACU’s mobile banking apps allow the same functions and provide a convenient and quick for members to manage their accounts on the run.

MACU was originally formed in 1934 as the Salt Lake Telephone Employees Credit Union in order to serve employees of the Utah-based telephone company. 50 years later, in 1984, the credit union merged with Postal Workers Credit Union and changed its name to Mountain America Credit Union to better reflect its growing membership geography. The credit union is headquartered in West Jordan, Utah.

Field of Membership Restrictions

Membership in Mountain America Credit Union is open to anyone through membership in the American Consumer Council. Membership is also open to residents of Salt Lake County, Duchesne County, and select areas of Wasatch and Uintah Counties in Utah.
See current membership details

Related Posts

Mountain America Rates Decline - 8/16/2019

Mountain America has lowered their certificate rates again: 6 month, 1.90% APY (was 2.00%) 12 month, 1.95% APY (was 2.20%) 18 month, 2.10% APY (was 2.25%) 24 month, 2.20% APY (was 2.50%) 36 month, 2.30% APY (was 2.60%) 48 month, 2.40% APY (was 2.65%) 60 month, 2.55% APY (was 2.70%)

Mountain America Rate Drops - 6/3/2019

Just checked certificate rates over at Mountain America and found that at least three have fallen quite recently: 36 month, 2.85% APY (was 2.90%) 48 month, 2.90% APY (was 3.00%) 60 month, 2.95% APY (was 3.10%)

Reduces Ewps On Certificates (And Note The Name Change) - 5/6/2019

From an email message from MACU: Name Changes To better align with industry standards, we are changing the name from term deposit to certificate account. Here’s a breakdown of the updated account names: OLD NAME Term deposit Term Deposit Plus Youth/Mountain Climber term deposit Christmas Club term deposit Business term deposit NEW NAME Certificate Growth certificate Youth certificate Christmas Club certificate Business certificate Please be aware that these name changes will be reflected on your statements, in online branch and the mobile app. Early Withdrawal Charges In addition to the new names, we are changing our early withdrawal penalty. In the past, if members withdrew from a certificate before it had matured, they had to pay a penalty on the full amount. From now on, we will only charge a penalty on the amount being withdrawn from the certificate. This will help members save money if they need access to their funds before their certificate account matures.

View all posts from:

5/1/16 - Mountain America Credit Union 5-Year Term Deposit Rate
8/20/15 - Mountain America CU Offers Top Rate 5-Year CD
2/10/15 - Mountain America CU Offers Top Rate 5-Year CD With Bump Option
9/20/14 - Like College Football? Like A $50 Visa Gift Card? You Might Like This Promo!
8/10/14 - Mountain America CU (5 Yr CD, 2.20%APY)
3/3/14 - Special 5-Year CD Rate at MACU - Easy Membership
3/1/14 - 5-Year CD Special
2/25/14 - Precise ID Security Money Wire Problem.
5/12/13 - Opening An IRA CD At Mountain America Credit Union
2/12/13 - Best 5-Year CD Rate From a Major Credit Union at Mountain America
6/11/12 - Competitive 5-Year CD Rate at Mountain American Credit Union in UT, NV, NM & AZ
6/11/12 - $100 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
11/7/11 - $125 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
10/16/11 - $100 For Opening Checking Acct @ Mountain America CU
10/19/10 - Top 5-Year CD Continues at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
8/17/10 - Top 5-Year CD and IRA CD at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
9/5/09 - 4.75% 60-Month CD at Mountain America Credit Union - Easy Membership
3/7/09 - 4.50% 5-Year CD and Other High CD Rates at Mountain America Credit Union - Easy Membership
12/23/08 - 4.00% 12-Month CD at Mountain America Credit Union in UT, AZ & NV - Easy Membership
3/1/08 - 4.65% 15-Month / 4.50% 9-Month CD at a Utah CU - Easy Membership (Mountain America).
12/22/06 - 5.60% 15-Month CD at a Utah CU (Mountain America)

A Consumer Oriented bank

My experiences with Mountain America Credit Union have been superb. The fees are low, the customer service is excellent, and they seem to enjoy taking care of their customers. Having dealt with big and semi-big regional banks in the past,, MACU keeps their fees and rates low by comparison. For someone with my limited income, this is a welcome change from the past. They also offer a very reasonable overdraft fee in case you overdraw your account. In the past, if my account was overdrawn by only a few cents, I'd be hit with a large penalty. That's not the case today, and in addition to the lower penalty,, you're not hit with the fee until the next day, in case all you needed to do was transfer money from your savings into your checking account. Again, this is another BIG plus for me. All in all, I'm VERY satisfied with MACU, and I'm happy I switched to them over a year ago. I would'nt hesitate to recommend this credit union to my friends.

Maya At Provo

I went in to the Provo branch to open an account this afternoon. There was a couple waiting ahead of me (Don't know how long they'd been there) & another one behind me. I waited for over 1/2 an hour. Maya finished with the clients she was working with but as she was walking over to call the next people in line she saw a friend & stopped to chat. I waited about 10 minutes & then went over & let her know that she has 3 clients waiting & that my son who has Autism was waiting in the car. She told me that she would be with me shortly. I responded that she is at work & that there is someone ahead of me & that she had been talking for over 10 minutes. She very rudely denied it & told me that she would talk for 1/2 an hour if she chose. I looked to see what her name was but her hair was covering her name tag. I gently moved it aside so I could see her name. She became violent & started yelling at me not to touch her (I didn't) & to respect her. This is extremely unprofessional & immature. I would have turned & walked out right then if it wasn't that I felt like I was supposed to open an account there.
I wish it would let me do 2 seperate reviews. I would do 0 stars for Maya & 5 for Maddie.
Maddie Bergstrom helped me to open my account. She was AMAZING! Very friendly, thorough & professional. She showed interest in me & went above & beyond to make sure I got exactly what I needed & everything was done right.

Good Experience So Far

Posted by: |

I joined MACU this week, and had an overall good experience.

As others have noted, the sign up process is very manual, and not terribly streamlined. I'm out of their usual market area, so it might not be this way for everyone. After filling out the online application, they called (same day) to confirm all of my information and request additional documentation. Once that was received, there was a second phone call to answer ID confirmation questions. Once that was confirmed, they send the membership agreement and other paperwork. Then a third phone call to set up initial funding.

The initial funding is limited to $500 over the phone. Anything additional must be deposited at a shared branch. Thankfully, at that point I was able to access online banking, and setup external account transfers. Opening a Term Deposit (CD) or Term Deposit Plus (CD w/ add on) could also be done very easily online.

Though the setup took some effort, I'm glad I did it. The representative I worked with was very helpful and responsive. Their rates seem very competitive, and the add-on feature is a great option, with only a $5 minimum deposit.

Back Office Confusion

The three stars represents the good CSR people, but the back office people (the ones who do the paper work are careless). The CSR people are friendly and helpful.

Here are the problems I encountered:
1. In setting up an IRA CD, I was told I needed to deposit money into an IRA savings, then fund the IRA CD from the IRA savings. So I had to fill out paper work for the IRA savings, then more paper work for the IRA CD.
2. When the IRA money was moved from the savings to the CD, they neglected to also move the interest accumulated in the savings to the CD. So I had about $35 sitting for a long period of time in saving without interest.
3. The CD did not show up when I logged in to my account and they said "it was on the old system", but resolved that issue..
4. In a trustee-to-trustee transfer from MACU to another CU, I followed up to insure they received the paperwork. It took a day for them to find the request, but it had been "archived" (whatever that means). They said the check had not been sent, but they did resolve the matter and sent the check out the same day.

In conclusion, you need to stay on top of all activities with this CU. The CSR people will get issues resolved. In fact, one CSR agent stayed beyond her normal hours and called me back with the trustee-to trustee transfer matter.



Health Grade Components

NCUA #24692
Year Chartered1936
Primary Regulator
Profit Margin
Return on Assets - YTD1.24%
Return on Equity - YTD13.02%
Annual Interest Income$412.5MM
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$9.35B$8.21B
LoansQ4 2019vs Q4 2018$8.00B$6.99B
DepositsQ4 2019vs Q4 2018$8.09B$7.00B
Equity CapitalQ4 2019vs Q4 2018$880.8MM$765.8MM
Loan Loss AllowanceQ4 2019vs Q4 2018$65.6MM$51.6MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$58.3MM$48.4MM
Real Estate OwnedQ4 2019vs Q4 2018$2.6MM$3.1MM

Rates for Mountain America Credit Union are currently being reviewed.



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