Mountain America Credit Union is a Utah-based, federally chartered credit union that serves hundreds of thousands of members through numerous branches located in the American West. The credit union provides a range of financial services and products, from deposit accounts and investment products to consumer and small business loans.
On its personal banking side, MACU offers checking, savings, money market, term deposit, and IRA accounts, as well as youth products. Its free checking account offer comes with free online banking, bill pay, and a MACU Visa debit card. The credit union’s saving account provides easy access to funds, a daily compounded interest rate, and quick fund transfer capabilities. Money market accounts have a minimum balance requirement and offer the earnings of a CD with the flexibility of a savings account. Term deposits functions as CDs and are available in term lengths ranging from 6 months to 5 years. MACU has a section of their website devoted to youth products and games. One account designed for teenagers offers quarterly member drawings for nice prizes.
Mountain America Credit Union online banking provides easy account integration into Quicken or other financial management software so members can budget and plan out their finances. The web-based banking platform also allows members to transfer funds, view copies of cleared checks, deposit checks from home, and pay bills. MACU’s mobile banking apps allow the same functions and provide a convenient and quick for members to manage their accounts on the run.
MACU was originally formed in 1934 as the Salt Lake Telephone Employees Credit Union in order to serve employees of the Utah-based telephone company. 50 years later, in 1984, the credit union merged with Postal Workers Credit Union and changed its name to Mountain America Credit Union to better reflect its growing membership geography. The credit union is headquartered in West Jordan, Utah.
Field of Membership Restrictions
Membership in Mountain America Credit Union is open to anyone through membership in the American Consumer Council. Membership is also open to residents of Salt Lake County, Duchesne County, and select areas of Wasatch and Uintah Counties in Utah.
See current membership details
Related Posts
6/3 - Mountain America Rate Drops
5/6 - Reduces Ewps On Certificates (And Note The Name Change)
5/3 - Longterm Rate Hedge
4/5 - 24 Months At 3.25% (email mistake)
3/21 - Mountain America Credit Union Lowering Rates Tomorrow
3/8 - I'm Told There Are No IRA Term Deposit Plus Accounts
2/21 - Mountain America Credit Union Ups 24-Month CD To 3.25% APY
2/20 - 2Yr Term Deposit Increase
1/18 - If Wishes Were True....
11/1 - Mountain America Credit Union 5-Yr. CD: 3.51%
10/9 - Mountain America Credit Union Boosts 3-Year CD APY
10/1 - Mountain America Credit Union: 3-Yr., 5-Yr. Cds, 3.35% APY
7/2 - Mountain America Credit Union Ups 5-Year Term Deposit
7/1 - Mountain America CU Union: 5-Year CD, 3.25% APY; 3.51% On Youth CD
6/1 - Mountain America Credit Union Pushes Up 5-Year Term Deposit Rate
5/2 - 5 Year C D - Down
2/9 - Mountain America Credit Union Ups 5-Year Term Deposit
2/9 - 3.0% APY 5 Year Term
11/20/17 - Mountain America Hikes 5-Year Term Deposit
11/18/17 - Mountain America CU Ups 5 Year CD APY.
8/16/17 - Mountain America CU Unveils Term Deposit Plus With Add-On Feature
8/15/17 - Mountain America CU Add-On CDs
8/14/17 - 18- And 36-Month Bump-Up CDs
8/1/17 - Mountain America Credit Union Raises 5-Year CD Rate
8/1/17 - Mountain America CU 5 Year CD Bump. Quick Look.
4/15/17 - Mountain America: "post bump-up" rate announced
4/10/17 - Deadline For 2.75% APY 5-Year Bump Term Deposit
2/13/17 - Mountain America CU Adds 5-Year CD With Bump Option
2/13/17 - Limited Time 5 Year CD 2.75% APY
2/10/17 - $100 Checking Account Bonus At Mountain America Credit Union
5/1/16 - Mountain America Credit Union 5-Year Term Deposit Rate
8/20/15 - Mountain America CU Offers Top Rate 5-Year CD
2/10/15 - Mountain America CU Offers Top Rate 5-Year CD With Bump Option
9/20/14 - Like College Football? Like A $50 Visa Gift Card? You Might Like This Promo!
8/10/14 - Mountain America CU (5 Yr CD, 2.20%APY)
3/3/14 - Special 5-Year CD Rate at MACU - Easy Membership
3/1/14 - 5-Year CD Special
2/25/14 - Precise ID Security Money Wire Problem.
5/12/13 - Opening An IRA CD At Mountain America Credit Union
2/12/13 - Best 5-Year CD Rate From a Major Credit Union at Mountain America
6/11/12 - Competitive 5-Year CD Rate at Mountain American Credit Union in UT, NV, NM & AZ
6/11/12 - $100 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
11/7/11 - $125 Checking Account Bonus at Mountain America Credit Union in UT, AZ, NV & NM
10/16/11 - $100 For Opening Checking Acct @ Mountain America CU
10/19/10 - Top 5-Year CD Continues at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
8/17/10 - Top 5-Year CD and IRA CD at Mountain America Credit Union in UT, NV, NM & AZ - Easy Membership
9/5/09 - 4.75% 60-Month CD at Mountain America Credit Union - Easy Membership
3/7/09 - 4.50% 5-Year CD and Other High CD Rates at Mountain America Credit Union - Easy Membership
12/23/08 - 4.00% 12-Month CD at Mountain America Credit Union in UT, AZ & NV - Easy Membership
3/1/08 - 4.65% 15-Month / 4.50% 9-Month CD at a Utah CU - Easy Membership (Mountain America).
12/22/06 - 5.60% 15-Month CD at a Utah CU (Mountain America)
A Consumer Oriented bank
My experiences with Mountain America Credit Union have been superb. The fees are low, the customer service is excellent, and they seem to enjoy taking care of their customers. Having dealt with big and semi-big regional banks in the past,, MACU keeps their fees and rates low by comparison. For someone with my limited income, this is a welcome change from the past. They also offer a very reasonable overdraft fee in case you overdraw your account. In the past, if my account was overdrawn by only a few cents, I'd be hit with a large penalty. That's not the case today, and in addition to the lower penalty,, you're not hit with the fee until the next day, in case all you needed to do was transfer money from your savings into your checking account. Again, this is another BIG plus for me. All in all, I'm VERY satisfied with MACU, and I'm happy I switched to them over a year ago. I would'nt hesitate to recommend this credit union to my friends.
Be Patient: Ask Many Questions
The 5 year cd rate for out of staters is worth the trouble: Do not deposit into your local credit union share account and transfer it to them as they recommend to fund your cd. Because the IRS considers it a cash transaction. The reps think they can do an ACH transaction (no can do) its only for bill pay. Have a supervisor produce a deposit slip email it to you and mail a check to them with it and wait like I am. We shall see!
Back Office Confusion
The three stars represents the good CSR people, but the back office people (the ones who do the paper work are careless). The CSR people are friendly and helpful.
Here are the problems I encountered:
1. In setting up an IRA CD, I was told I needed to deposit money into an IRA savings, then fund the IRA CD from the IRA savings. So I had to fill out paper work for the IRA savings, then more paper work for the IRA CD.
2. When the IRA money was moved from the savings to the CD, they neglected to also move the interest accumulated in the savings to the CD. So I had about $35 sitting for a long period of time in saving without interest.
3. The CD did not show up when I logged in to my account and they said "it was on the old system", but resolved that issue..
4. In a trustee-to-trustee transfer from MACU to another CU, I followed up to insure they received the paperwork. It took a day for them to find the request, but it had been "archived" (whatever that means). They said the check had not been sent, but they did resolve the matter and sent the check out the same day.
In conclusion, you need to stay on top of all activities with this CU. The CSR people will get issues resolved. In fact, one CSR agent stayed beyond her normal hours and called me back with the trustee-to trustee transfer matter.
AVOID THIS CREDIT UNION!
Absolutely atrocious customer service. They're all amateurs. I've never had such a terrible experience at a credit union. And it's consistently bad. Been here for a couple years now.
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24692 |
| Year Chartered | 1936 |
| Employees | 2275 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.29% |
| Return on Equity - YTD | 14.62% |
| Annual Interest Income | $315.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $11.40B$9.08B |
| Loans | Q3 2020vs Q3 2019 | $9.02B$7.68B |
| Deposits | Q3 2020vs Q3 2019 | $10.02B$8.00B |
| Equity Capital | Q3 2020vs Q3 2019 | $989.4MM$852.1MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $82.8MM$61.7MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $50.4MM$47.9MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$3.2MM |
