Written by Jessica Merritt | Edited by Rebecca Stropoli | Published on 3/27/2025
Established in the 1930s, Mountain America Credit Union (MACU) is based in Sandy, Utah, and serves more than 1 million members. It’s the ninth-largest credit union in the U.S., with assets totaling $19 billion and more than 100 branches in states including Arizona, Idaho, Montana, Nevada and Utah. More than 50,000 fee-free ATMs are also available nationwide.
Checking: MACU offers several checking account options, including MyStyle Rewards Checking and MyFree Checking. MyStyle Rewards Checking includes features such as cash-back rewards, cellphone coverage, identity protection, and discounts on shopping and entertainment.
For these benefits, MyStyle Rewards Checking charges a $7 monthly maintenance fee, which can be waived. On the other hand, MyFree Checking is a no-frills option with zero monthly maintenance fees.
Savings: Savings options include a standard savings account, a money market account and share certificates (essentially the same as a certificate of deposit), which come in terms from six months to five years. The money market account is tiered, meaning you will get a better annual percentage yield (APY) as your balance grows. To get the top rate of 4.15%, you must have a hefty balance of at least $1 million.
Loan products, credit cards and business services are available to MACU members.
Customer service: MACU's customer service is available by phone or email or at branch locations. You can also find answers to common questions directly through the website.
Members can access digital banking services, including online banking and a mobile app, so you can manage your accounts, pay bills, deposit checks and transfer funds on the go. Additional features include mobile wallet compatibility and fraud protection tools.
Pros and cons of Mountain America Credit Union
Pros:
• Provides more than 100 branches across several states
• Allows access to more than 50,000 surcharge-free ATMs nationwide
• Offers rewards and benefits through MyStyle Rewards Checking
Cons:
• Limits membership to residents of select Utah counties, families of members, people living with current members, and employees of select employers and associations
• Charges a monthly fee for MyStyle Rewards Checking, unless you meet waiver requirements
• Requires a large balance to get a high APY for the money market account
Field of Membership Restrictions
Membership in Mountain America Credit Union is open to anyone through membership in the American Consumer Council. Membership is also open to residents of Salt Lake County, Duchesne County, and select areas of Wasatch and Uintah Counties in Utah.
See current membership details
Impressed With Customer Service And Current Rates
Dealing with IRA funds seems to be challenging at some banks but I am totally impressed with all the customer service e people I have dealt with.
Had glitch when I first opened account recently but my fault as forgot I had put a freeze on last year after notifications about data breaches. When I called the support staff had incredible patience getting me setup.
Everyone I have since spoken with has been the same. I was originally disappointed not to have some online messaging process, but turns out there was no need. No delay in answering calls and get my IRA CD accounts setup with no fuss and delay either. Hope they keep some decent rates in the future, like the 5% APY on the 18 month CD.
Great 5% CD Rate (18 Months) - Positive 1St Impression
Customer Service has been very attentive and top notch. Great first impressions!! Opening an account was easy. I was initially rejected online but Customer Service was able to resolve.
Currently (Mar 2025) they offer very competitive 18 month CD rates. I opened a "Growth" CD where you can even add funds to that CD throughout the life of the CD ($100K max total). The only catch - you have to deposit at least $10 every month into the Growth CD. You can set that up online.
Overall the Web site has the majority of features I'm looking for:
* 2 factor auth
* Setting up external accounts - no issues
* Opening a new CD online - no issues
* Quicken Interface - no connection issues
* Intuitive User Interface
The web site lacks (not deal breakers for me but expect these basic online banking features):
* cannot set up beneficiary online - must call
* cannot modify Maturity Option online - must call
* cannot send a secured email message - must call
Member For 5 Years
I have been a member for the past 5 years and have had no regrets. I did originally have a problem with opening a new account online but called for assistance in opening one. Their personnel have always been courteous and helpful.
Their CDs have been helpful in building our online savings and there are not many banks or Credit Unions that offer Add-On CDs. Two thumbs up.
Difficulty Opening A CD
Did the online process to open a CD only to have to call them for further review. Upon calling, was sent text messages to verify identity and the picture taking didn’t work well. Sadly the only remedy offered to open a CD was to come into a local branch which would only work if you lived locally. Sadly will not be able to open a CD with them.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24692 |
| Year Chartered | 1936 |
| Employees | 3120 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.95% |
| Return on Equity - YTD | 10.19% |
| Annual Interest Income | $1.24B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $20.21B$18.4B |
| Loans | Q4 2024vs Q4 2023 | $16.76B$15.33B |
| Deposits | Q4 2024vs Q4 2023 | $17.88B$16.05B |
| Equity Capital | Q4 2024vs Q4 2023 | $1.88B$1.68B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $189MM$170.9MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $217.6MM$175.5MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $1.4MM$0 |
