| 5 star: | (16) | |
| 4 star: | (4) | |
| 3 star: | (6) | |
| 2 star: | (2) | |
| 1 star: | (23) |
NASAFCU seemed like an excellent Credit Union to open a charge card with. Boy was I wrong. They changed the web access and made paying your card payment extremely difficult as you must either link another account or carry your checking account with them. Once you link an account NASAFCU will log in to your bank daily and the only way to stop them from logging is to unlink your account. Once you do, paying your monthly payment is nearly impossible. And if you call the customer service you will be berated, aggressively questioned without ample opportunity to even respond, they will then punish you by charging junk fees, and reducing your credit limit in order to put you in a position to pay more junk fees.
I have never been treated by any banking services so poorly by the employees. I have never missed a payment. But due to the difficulty getting my payment to them without giving them access to my regular bank account I am five days late with my payment this month.
I have been treated like someone who has NEVER MADE A PAYMENT AND IS TRYING TO GET OUT OF PAYING. It is ridiculously unbelievable.
DO NOT USE THIS CREDIT UNION IT IS NOT OPERATING IN A SUPPORTIVE CUSTOMER SERVICE MANNER.
I filled out paperwork on 1/22 for the cd and per their emails have approved my credit but due to very high demand are still not able to open my account. they have guaranteed that I will receive the rate that was offered and the opening of the process. However, I still have liquid money at a lower rate sitting waiting for this account to go live.
Had a CD mature last week. Filled out an online wire form, received a confirmation call from NASA several hours later, wire went out at 1pm EST, no hassle. $15 outbound wire fee is less expensive than many. Fee was worth it to me for same day service. NASA is one of the most professional credit unions to work with.
Trying to buy a CD, filled out new account application on 7-6-23, which looks like a loan application and requires a lot of personal info. Was twice told they didn’t have copy of my ID, which they did have since 7-6; each time had to call and verify that they did have it. Last message from NASA ~ 7-23 was that they required proof of residency. So, 3 weeks with no results, and the availability of the good CD rate about to expire at end of July, I just gave up on buying a CD with NASA.
NASA Federal Credit Union is a nightmare bank. Here's my story. I noticed my savings had a 1.4% money market rate while most banks are 3-5% so I decided to withdraw my funds. The first ACH was rejected because it was not drawn from the correct account. At that point I spoke with a supervisor who suggested I consolidate the funds into my NASA savings account so there would be only one account and therefore, no confusion. He also suggested I send a secure email explaining that AFTER my account balance is zero, to proceed with closing my account. My 2nd ACH for an amount equal to my balance was rejected. This time the reason given by the destination bank was "account closed". Huh?
Yes, NASA closed my account PRIOR to my account showing a zero balance, contrary to the my email directions.
It gets worse.
I contacted NASA and the two supervisors I spoke with apologized profusely and admitted bank error for closing my account prematurely. NASA did not notify me until after the fact that it sent out a check which I have yet to receive for the balance in my account. I asked NASA to stop payment on the check and wire the funds instead. NASA told me that stopping a check is a 30 day process so I'd be worse off. 30 days? What kind of bank is this?
Meanwhile, the destination bank that had the two ACH rejections lowered my transfer limit dramatically so it is practically useless. In order to restore the transfer limit, the destination bank required proof that NASA was to blame for the ACH screw-ups.
This morning, despite already verbally admitting that NASA was to blame for closing my account prematurely, this morning's NASA supervisor would not put in writing that NASA was at fault. She instead escalated it to a "regional manager". Finally, that regional manager, Chanelle Williams, prepared an email with the supervisor that did NOT explicitly admit fault. Instead the email used the phrase "due to a miscommunication". There was no miscommunication. NASA did not follow a clear written email directive to close my account AFTER my account was at zero balance.
NASA's incompetence is one thing. But the lack of integrity is an even more glaring red flag.
If you don't want to be bound by mandatory arbitration, you need to tell NASAFCU in writing in accordance with the terms in the new clause in the customer agreement which I received on 7/21/23.
I tend to agree with ALL the one-star reviews. I uploaded the excessive amount of information they said they needed. I received a message from Customer Support that they had everything needed and that my account is "pending review".
Called Customer Support twice... while prompt and pleasant all they could say was my application is pending review, and had NO IDEA when this might be completed. ALL for a good yield CD???
Okay, so after ONE MONTH with NO UPDATE AND NO PROGRESS I asked them to just cancel my application... I'll take my money elsewhere.
It is not clear on their web site, but they do a hard credit pull for opening a savings account.
This is absolutely ridiculous and unnecessary.
It is damaging to their potential customers and it is not obvious to new applicants that their credit scores will suffer just to open a savings account.
Idiotic.
There is a minimum $10,000 to open a cd and I prefer using a mobile deposit to get my money into the bank, but that has a maximum of $5,000. Every time I want to open a cd I have to call to get the deposit limit raised. Then call back to have the money moved from checking to the cd. But they do it immediately and I appreciate that. Everyone I've spoken to has been friendly and helpful and I've been with them for years.
You can use partner banks to get your money out, (they don't do EFT) but in my experience they charge $5- $10 for a cashiers check, so I suggest you open a free checking account and pay yourself upon maturity after instructing them to close and transfer the funds.
I joined the NASA FCU through a complimentary membership to the National Space Society. Their Reps were friendly, courteous, and efficient and their CD rates competitive. The process to move my funds in from another credit union was handled smoothly and professionally. I was happy to join this one.
I applied for a cd on
June 27th. Only 2 weeks later they told me my credit report has to be unfrozen in order to proceed. This is AFTER they requested personal documents TWICE. They NEVER replied to 5 messages i sent over the 2 weeks. DODGED A BULLET.
Many other banks that provide good service.
Terrible online system to upload documents. They do not get back in touch except to tell you that docs you already uploaded are required. This repeats several times. Then they neglect to mention you needed to unfreeze your credit ratings but not which rating service. Their customer support reps are friendly but ineffective. A total WASTE OF TIME. Look elsewhere to avoid this time sink.
You can't beat their share certificate rates! Highest around (as of this review). Customer service has been fantastic too! I opened a 9 month cd last month and rates recently went up. I called and they renewed the cd with the new rate .I had already received a monthly interest payment so they closed the cd out at no penalty and open a new one with the newrate and maturity date 9 months out.. Next day I decided to add more funds so I called again. They once again closed the cd with no penalty and opened a new one with the new amount. Along I was 12th in the call queue the wait was only a minute or 2 tops.
One note - by default sending funds from this bank to anywhere or pulling funds using this bank as the pull source has a 10k daily limit. The workaround is to simply use your external bank as the push/pull source to/from here instead of initiating anything from the nasa end. Once you setup those external links on your bank's sites, moving money is easy and very quick. I did a 2 bank transfers from different banks and they both completed next day. Use the nasa epn # (not your nasa account #) for where to send money to send money to your nasa account
Difficult to quickly fund or withdraw due to a $10K ACH limitation. If you want to open a CD for $50K you would either have to make a deposit of $10K for 5-days, pay for a wire transfer, or mail-in a check. Customer Service did respond to requests within the same day when I reached out to inquire about the Daily ACH limitation.
They denied our application because my husband has a fraud alert on his credit file, due to identity theft. The alert says to call before opening any accounts, but they didn't even bother. They didn't ask for any more proof of our identity, just took the lazy route and denied the application. Oh well, I'll put my money elsewhere, your loss NASA. Once again, the victim of identity theft is left to pick up the pieces of what the criminal did - instead of working with the victim to show more proof of who they are. I wasn't asking for a loan - I was going to put MY money into your bank in a CD. Applied again after we removed the fraud alerts on our accounts. It took 26 days pending, then they finally denied us again - no reason, we have an 840 credit score. If you want a good credit union, try Next Mark in VA - great CD promo rate on 10 month (6%) and accounts were opened in 4 days. NASA can pound sand.
NASA-FCU distinguishes itself as a good and sound minded bank for investor. They do what they stipulate and advertise, contrary to cesspool of banks operating on the margins of CFPD sanctions, against their own stipulated terms and disclosures, e.g., UFCU-Texas and Capital1.
Applied online on a Friday around noon for a savings and 49 month CD joint account and was approved by Saturday morning. I then created my account online. There was no reason to snail mail them any information during this process.
NASA does not have a branch in AZ, but they do have CO-OP shared branches. I found one on their website that was open on a Saturday, so I went there and deposited a check to the savings account to fund both the savings and CD. When I got home the amount was shown on my account online. all within 24 hours of starting the process.
It took a few days for the check to clear. I had to call them to have them transfer the money from the savings to the CD so I could start accruing the interest of 4.75%. I could not accomplish it online because the deposit was being shown with a hold on the funds in the savings account. I called and the customer service rep was great and accomplished the task for me in minutes.
I talked to their customer phone line 3 times with questions, and each time was very pleasant experience. I liked that they tell you exactly how many customers are ahead of you on hold, and they update it every few minutes. Think the longest wait was maybe 15-20 minutes.
I was concerned that the CD rate would not be honored if it was not funded by Jan 31st, since that is what it said the limited offer was good until on their website. But they said that i had 10 days to fund it after approval. Looks like the offer is still valid now into February.
The person I called to answer the question to the reason outside electronic transfers were limited to $500 was pleasant but was only parroting the company line that deposits were limited for "customer protection". I asked how was limiting a deposit to $500 protecting the customer but she could not give me a good answer. I will probably close my account since this CU cannot transfer reasonable amounts of money.
Having just gone through the steps of Membership Application and Transfer of an IRA, I'm pleasantly surprised by the Customer Service level. Each Rep I dealt with was pleasant and went out of her way to be helpful. I received automated acknowledgements of notes and documents that I sent them and very prompt substantive responses.
Filled out the Membership Application and emailed copy of drivers' licenses for joint account. No further documents requested by them. Having done many of these over the years, I note that the IRA Department was second to none. in getting the details as we requested.
Knowledgeable, quick response. From conversations, it was clear the Credit Union makes note of comments from the public and tweaks things like online interaction.
I agree with some of the issues customers have had with NASA. However I have found that when doing online chatting with their representative they are very helpful, knowledgeable and competent..The great thing about doing online chat is that YOU have the ability to download a transcript and prove what was said or not said.
Lets all face reality....Customer service anywhere with pretty much any business or bank is not what it used to be 10, 15 or 20 years ago.
I just spent 2 days and made maybe 20 calls to different branch offices trying to contact a single national well known bank. Every time, if the phone was answered it was by an automated teller that either couldn't understand English or would disconnect.
Knowledgeable people who take pride in their work are hard for any company to hire. Why...because most companies who have such employees are going to do anything reasonable to keep them!
I think most(not alll) businesses and banks want to do the right thing by their customers. But remember most businesses today have a Board of Directors or Shareholders they have to answer to. If they are doing something WRONG gather you proof and email the President, CEO or Board with you proof
Excellent experience! Not sure why folks giving poor scores because NASA is asking for your details before they do 'business' with you. Someone lending you money wants to know who are and if you can pay them back? Seems pretty standard. The rate check was simple and nice to know before I applied.
there is no requirement for a bank or credit union to run your credit union to run your credit to deposit money. do your research before applying so they don't waste your time
Wayyyyyy too conservative for lending purposes. Will give you something lending wise initially....if you're lucky. After that you will be lucky to get anything after that. Reps are rude as hell like chill out you work for a bank called nasa and give out Star Trek credit cards settle down losers.
New people beware
It's so nice to speak to customer service reps that can accurately answer my questions and anticipate additional questions. They are very detailed oriented. Of the many banks I have dealt with, they are among the very best. (This review was updated on 6/20/23.)
Wanted too much info to open a savings account. SS original card was overkill.
Then they insisted on me unfreezing my credit which was mandated by the US military and the government.
I will never do that as the Peoples Army cyber command has over one million files on people with a security clearance.
All other banks and CUs gladly take my money without reservation with full service. Only if I need a CC do I need to unlock my credit which I never do.
I have all the CCs I need for life.
Unlocking your credit for just one entity may cost some fees and expose your account to fraud.
If you don't care about all these issues then NASA is for you.
Trying to get them to delete all my sensitive files from their system at this time.
I dealt with NASA CU for about 10 minutes. I got a bad feeling. I WILL stay away.
Decided that I was going to put some of MY money into a CD or 2 here and went through delay after delay on approval. From me unfreezing credit reports, to giving answers that didn't make much sense, I decided that if they want to make people jump through that many hoops to hold MY money, they are NOT going to have my business! There are others players in the banking world, and NASA CU is not going to be one of mine.
Not comfortable that just in the application process they wanted way more info than I've ever given to a bank before (would be my 4th FI since I retired). Mother's maiden name, pics of my driver's license. This to just apply through their "affiliate program". I probably would be ok if this info was asked after a conditional acceptance, but I guarantee that amount of info, if hacked would pretty much be a "katie, turn out the lights situation". I get that they need to protect themselves but I was going to be moving bunches of money into an IRA CD. Looking at MikeQ's post (Declined with no reason given) that was enough for me to not proceed. If you liked the movie "Fools Rush In" this must have been a sign to wait for the Fed meeting!! (I did have problems even getting that far so I called and the CSR was very pleasant so why the 5 stars there...browser reco was Chrome)
I applied to open a 6 month CD on 8/23. On the 26th they reached out stating they needed more information, one of which was a copy of Social Security card. I gave them (again) a copy of my Drivers License and a utility bill showing my name and address. I informed them I have not seen my SS Card in decades nor have I ever been asked for it before and requested advisement. They responded asking me to verify where I was located at time of application, which I provided on the 26th via Secure message. They never acknowledged my response but continued to email me asking to verify my location in order to complete my application. On the 30th, after receipt of the third email I cancelled my application with them. I have been opening CD's for over 45 years and have never had this type of experience. Too much competition out there to deal with this much incompetence for a CD.
The application was simple. My account was opened immediately. Wish other could be like this.
I had money sitting in my own bank account for a month waiting for them to approve my application for a CD. They had the best rate I could find, but they do not respond to chat or email and we are in different time zones, so I could not reach them by phone easily. When I finally got them I asked why they want copies of my lease, copies of my SS card, etc. that NO other banking institution has ever asked for, the person did not know and provided NO information at all. AGH!!!!! I would rather get a lower % interest rate and deal with more competent people.
JUST PUT A LOT OF MONEY WITH THESE GUYS AND FEEL VERY HAPPY AS A+ REALLY MEANS A+ FOR CUSTOMER SERVICE SAFETY OF DEPOSITS AND PROFESSIONAL COURTESY ! ! SO ALL OF THESE NEGATIVE REVIEWS ARE ABSURD.
Duplicate post deleted by user. Gave 3 stars because of the rate. Knocked down 2 star because of the phone wait times for csr. 26 minutes today and website problems. Total wait and talk time over 50 minutes but CSR was very knowledgeable.
We are in the process of opening IRA accounts for Husband and wife. It has been easy so far and the customer service has been excellent! (unlike other institutions where there is no customer service). I will post again at the end of all transactions.
3 hours after original post: Members!!!! Easy Breezy!
Update: Excellent experience!!!! Customer Service in Special Account have been exceptional! Thank you especially Crystal and Drew! I highly recommend NASA FCU!!!
December 5, 2023 The best! Just opened 2 more certificates. Very happy with the customer service and rates. Thank you again Drew, Crystal and others!
It was a little difficult to get registered but worth the trouble. I have been very happy with the service I have received from phoning in. I am looking forward to a long relationship with NASA. Great CD rates
One of the worst customer service experiences I have ever had with any type of bank or credit union. The enhanced interest offered on CDs right now is not worth the hassle of dealing with NASA FCU. Maybe if you could physically walk into a branch and complete the transaction you would have a better experience however attempting to complete the transaction from outside of their service area was a joke. I'll take my business elsewhere.
I seldom write negative reviews but this experience is noteworthy. I have dozens of CDs with multiple banks/FCUs. Some do require more information (i.e. a credit pull, social security card, driver’s license, & utility bill) than others…I can deal with that. I uploaded these forms of ID to NASA FCU but they sent an email saying they still needed them so I uploaded them again. 2 days later, I received an email asking for these ID items again. I uploaded them a 3rd time and called customer service to verify. After a lengthy wait, a CS representative verified they received them. The next day, my application for a CD was rejected because I had not uploaded the ID items. Such a waste of time!
After 4 days of back and forth...utility bills, social security card, drivers license, unfrozen credit (at all 3 bureaus because they would answer which one) I was declined for a SAVINGS ACCOUNT with no reason given.
I have an 810 at Expirian and an 836 at Equifax and I was declined for a SAVINGS ACCOUNT, without an explanation! This process was way more difficult than opening an account at Vanguard or Schwab and it was just a SAVINGS ACCOUNT! Save yourself the time and effort an skip NASA FCU.
Be aware that they will perform a hard credit pull on your report.
Day 5 after initial application. After applying they wanted a copy of my SS card, I don't have an original so I sent a copy of my statement. Next day they requested a copy of my DL, after I initially sent it with the application. Next day they wanted to know what city, state did I make my application in. These emails come at 3am, I have Do Not Disturb on so it didn't go off what bank sends you email at 3am. Then the next day at 3am they sent another email asking where I applied at again. I'm still listed as pending on their web portal. On the plus side, when I called they said I could set a CD to auto payout at maturity. They have a 15 month CD @ 1.05% but at this point I don't know if an extra 15 basis points is worth hassle. I'll probably just leave the $5 in the required savings account and see what they're like to deal with after that. If your look for an easy relationship I'd pass on NASA Federal.
I opened a CD account online. I don't recall it being that much of a hassle, and I wanted that great 49 month CD rate. Once it was opened, I had 30 days to fund it. I did the trial deposit thing and ACH'd the money from my bank to the savings account. Their limits don't apply when you initiate from your bank. Also, it is true that you cannot then switch the money to the CD, however, they are very responsive to the message function. They replied within a couple of hours and moved the money immediately. I did not have to call.
First, thank you to everyone who has shared their experience. I wish I'd read this before I attempted to join.
Their CD rates are good, so I decided to join. Yikes. I had few questions, so I called first, a solid 20+ minutes wait, though the person I spoke to was professional. I applied online. It took 4 days for them to look at my application, though their auto-robot kept emailing me and asking me to upload requested document that I'd already uploaded. Then, like others here, they started asking for more and different documentation, including access to my credit report. I have a credit freeze, so lifting it is kind of a pain. Why do they need a credit report for me to give them money? I've never needed to do this to open a CD anywhere. Also, I'm opening it in the name of my trust. Initially they asked for one part of the trust doc, then they wanted more. At a minimum, their requirements are not clear. When I had called, I'd asked the person for a list of the docs I needed to provide, so I could have them ready. She said, "It depends " and that they'd email me after I applied. Their auto-robot had sent a list, but it was not complete. Anyway, this all seems like a bad sign. In theory, businesses are on their best behavior before they have your money, so I wonder what it will be like when I try to get the money out when the CDs mature. Not worth the headache. Hope others have a better experience.
I love Nasa FCU. They have always had competitive rates and they actually answer the phone within reasonable amount of time. I have been with them for about 3 years and just renewed a Jumbo CD, a process which went smoothly and efficiently. I would recommend Nasa to anyone wanting a strong financial institution and top-notch customer service.
Application was completed followed by form emails needing Drivers license (provided) proof of residency (Drivers license doesn't count) and copy of SOCIAL SECURITY CARD! Haven't had to do this since the 1960's & draft registration. Happy to report NASA CU reached out and we'll do business going forward.
Communication is extremely poor. I agree with many negative reviews here the application process is extremely bad. No followup and unreasonable application requirements that doesn't make sense. I wish I have not responded to their solicitation.
To be able to bank with the men of NASA with.all their courage to see where my monies
Are at to be able to talk with the directors of the bank to ASST with some of the concerns the banks executive staff may have
This review is only relevant if you hate getting junk mail - and as a gauge of the level of customer service you may receive.
I'm a member with NASA FCU due to their previously good rates on share certificates (no longer the case at the time of writing). In the first year of membership with them I received a mail offer for car insurance through them - something I'd expect from a big bank, but not a credit union (maybe I'm naive). As someone who hates such junk mail, I contacted them through the website requesting to opt out of such offers, and shortly after I was confirmed as opted out (a couple weeks later I did receive another such offer, but nothing after that).
Fast forward a couple years, and again I'm receiving junk mail. A minor annoyance, but I think it's telling about what you can expect from NASA FCU.
Edit: A couple other negative points.
1. I just noticed that while their website lists the rate for the Premier Preferred Checking account at 0.5%, the actual rate 0.4%.
2. The website logs you out after around 5 minutes (maybe less). Annoyingly short.
Another edit, late 2021: Less than a year after having to contact them for the 2nd time about junk mail (via USPS), I've now received e-mail junk mail. Dropping their overall rating to 1 star because this is just ridiculous.