Just opened the premium rate savings account with NASB. The application was simple, but it was disappointing to learn that the 'truth in disclosure' form was only available the moment before submitting the application. More disconcerting was the fact that information about the premium rate savings account did not appear in the 'truth in disclosure' so that this account's requirements and structure were non-transparent, something of a pig in the poke transaction. The initial funding went well. Two days after I submitted the application I received an email notifying the transfer was complete and that I could sign up for online banking. Once registered, I saw that the initial funding was credited for the day after I'd submitted my application. And what's strange, those initial funds still appear in the original savings account.at the other bank - collecting interest twofold. As an aside, NASB has a gamut of savings accounts which I find unfortunate. A bank should straightforwardly put its best foot forward with its best savings account offering rather than have customers playing a shell game.
I saw the NASB savings rate jump to top of list today, searched for their website, navigated around but found nothing about this premium savings account. I clicked "I'd like to save more money" and got a pop up box asking for my zip code. I enter zip code and get another box instructing to call a number, option 3. I get connected to a very friendly CSR who is new to the bank and inquire if this savings account is not available in all locations. She says the website is having some issues and goes up chain for help. She comes back and offers to send me a link that might work so I give my email address. She said the inquiries are running hot today which is easy to surmise from DepositAccount ranking today. She waits on phone as I retrieve the email and click link which gets me in the door without asking for my zip code. As I start filling in blanks she says the site won't save anything if I get to a point and back out. We end a most pleasant call, I continue though account opening pages until seeing the funding page. That is the first time I see the minimum to open an account is $25,000, maximum $1,000,000. So it looks like NASB has just entered the high rate online saving product world and are having some teething issues. I backed out as I will need to transfer funds to our checking account first before going further. I will likely open an account but may wait a few days to see if the website is more informative. I gave 5 stars for CSR who was most helpful, 3 stars for website.
Do NOT bank with North American Savings Bank!!!!! Their staff is extremely rude. They steal money from deceased account owners, deny it, then hang up on you when you try to address the issue. They deny you any service despite paying outrageous service fees. They blame not being able to help you with anything on “their policies” yet they will never show you what “their policies” are! They already have their mind made up that they will not help you in any way before you even call.
NASB can’t be beat, trust me. I have been a Financial Analyst for a long time and I know numbers. I shopped thoroughly for the best rate and the lowest fees. Refinancing and purchasing homes can be expensive. I’ve seen too many bad deals and I’ve seen a lot of good people get taken advantage of. I refinanced my house with NASB and they were able to lower my interest rate from a 4.75% to 3.5%, no points. I’m going to save so much from interest. It was a no brainer since I plan to live in my home for a long time and pay extra on top of my regular payment so I can pay it off faster. There is no better feeling than knowing you got a great deal.
Erik is simply the best and most honest Sr. Loan Consultant I have ever worked with. I’m from California and my mortgage was with Quicken loans. Quicken and one other lender that I personally know from my city even tried to beat their deal and out of pure honesty, they both called me and told me to go with NASB. They couldn’t even get near his pricing. They use a legit Title company too.
I have 0 complaints and the process was very quick. They closed me in less then 30 days. Back to Erik, he answered all of my questions via phone, text and emails. Even with the time zone difference, Erik still was able to always reply right away. He’s a professional. His credentials and education background prove it. Add him on LinkedIn and you’ll see what I’m saying. No doubt, if I ever want to purchase another house, I’m going with NASB.
I’m going to definitely recommend Erik Rogers and NASB to all of my friends and family. Thank you again Erik.
His email is [email protected]
Fairly fast and easy online application compared to most. The only glitch I ran into was when opening an account and purchasing my first CD with them. After you go through the whole application there is a page where you're supposed to enter the amount of the CD you want, the default is $1,000. For some reason I missed that, so when I got to the end I couldn't change the $1,000 to what I wanted. There is no way to edit it and when I called them they can't do it either so I had to completely start over. This meant calling them and having them wipe my slate clean, clear my cache on computer and create new password and user name. But I'm still giving them a five because even though the place to enter the number didn't stand out to me that could have been just me.
Opened a CD account with this bank. After account was opened I wanted to purchase another CD and was told that I could not add a CD to my account, that I would have to fill out a totally new application for a separate account to purchase another CD. Are you kidding?? NEVER in all my years of banking have I heard this nonsense. Website access to my account has been awful, cannot access any info from their site and when I try to download my statements all I get is a blank page. Contacted them via email and get no response! STAY AWAY FROM THIS BANK! THERE ARE LOTS OF BETTER CHOICES
9/2019- FOLLOW UP. So my CD matured and I chose to move my funds to another bank, no way I was going to continue with this joke of a bank. Took them 5 days to transfer my funds (funny, it only took 1 day for my funds to be sent to them). After my funds were transferred they completely removed my account info from their website, like there was never any account there. Every other financial institution I have ever dealt with would show "account closed" but the details would remain online for a reasonable time, so you could review transactions. NOT HERE.
I was hesitant about opening an online back since being able to see someone in person is so much more personable, however, my experience with NASB has been great. Their rates are competitive and their messaging center is superb. Every time I have emailed with a question, I would receive a response within a few hours. My only issue is that transferring money between accounts does take longer than expected. With my wells fargo account, a money transfer would be seen within a day or two. But with NASB, a money transfer between account took 5 days.
I have had my bank account with NASB for 34 years and my parents has their account with them since 1959. I have never had any problems and they have always been friendly and helpful. I never had any reason to ever change banks which makes it easy to remain loyal to this banking institution.
From the beginning it appeared that going with NASB for my mortgage would be a smooth process. This was far from the truth when it got down to crunch time. I DO NOT recommending contacting NASB for anything at all regarding a mortgage.
NASB had 30 days to secure a loan and 38 days to close on my condo. The day before I was suppose to have a loan commitment I received an email from my loan officer at 3:42PM stating they would be late. They had to do an extra “field review”. Mind you my agent said they had never had this problem with the previous 28 units sold in the condo development. Wells Fargo, NASB’s underwriter, demanded this field review to sign off on the loan. The review itself was a bit ridiculous itself considering the developments past, but to realize the review needed to happen less than 24 hours before a loan commitment was due? That’s inexcusable. NASB was 10 days late securing a loan commitment while up until 2 days before it was due all I heard was “Don’t worry we will get it done on time”. This caused me to close 8 business days later than I was expecting to. Also they charged me an extra $325 for an extra appraisal (which was basically just a second appraiser double checking what the first one did) and would not waive that fee even thought NASB was late every single step of the way.
In summary, in a time critical process NASB and their underwriter’s weren’t able to meet any sort of a deadline at all. What good is a decent rating on the BBB website if you can’t meet any deadlines as a mortgage provider?? That’s like being an eight foot ball basketball player and not being able to catch, dribble, or shoot the basketball. PLEASE use somebody else to secure a loan for your new house or condo to avoid what I had to go through. NASB failed to meet any expectations I had for them. I know every company has little slip ups. This was a major one. Stay away from NASB for your mortgage if you want to close on your home on time. Everything NASB was extremely last minute. Reply to this review and I can email you actual emails from NASB with dates and time stamps on them.