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your not qualified to play with monopoly until you all go back and at least a ged. Because I have never witnessed the complete utter incompetence and apathy about losing customers because they can’t write your name. You won’t ever play with my money. I’ll be sure to promise that when you get a summons to court and questioned by the consumer federal protection bureau. You’re the dummest bunch of circus clowns trying to run a circus. You’re supposed to be running a bank. I’m going to sue you. I’m in vol ex the field of law and you are commit ting felonies out of incompetence.. fortunately ignorance of the law will not get you out of the paper trail and screen shots recorded phone calls and records. Enron has some thing in common but you are gonna be busted. Be careful who your customers are. I’ll sue you until they shut you down. Let’s see! Do it again. With your lies and ba bank. You’re in Trouble now. Idiots.
DO NOT BANK HERE. HORRIBLE. I just went to Old National to transfer money to another person's account . The teller whose name is ERIC SELCHOW said he would have to charge me $30 and I have never been charged a fee for doing this many times in the past 6 months. He tells me the only way I can do the transfer and not get charged is to do it online. I told him I tried it before and it is not possible to do it online. He refused to believe me and said that it is possible. So I was about to drive away and go home and try it online but decided to do it on my iPhone in front of ERIC the teller and have him see the process and see that it is not possible. Sure enough, it is not possible to send to another person's account online. DID HE APOLOGIZE? NO.Why doesn't he know the banking process for sending money to an account??? He told me the only way to do it then "AS FAR AS HE KNOWS" is to pay the fee. I refused to pay the fee so I called the person I was trying to send the money to and asked if he can accept a cashiers check in the mail, delaying his payment. I walked out of the bank to make the call but the teller overheard me say the banker has he head up his butt so when I entered back into the bank and told him to cut a cashier's check, I also asked him why he didn't acknowledge or apologize for giving me wrong information that would have resulted in me driving home, trying to do it online with no results and having to go back to the bank because he gave me wrong information. HE REFUSED TO APOLOGIZE, HE REFUSED TO ACKNOWLEDGE FOR GIVING ME WRONG INFORMATION AND SAID "WHY SHOULD I HAVE TO APOLOGIZE WHEN I HEARD WHAT YOU SAID ABOUT ME ON THE PHONE?' Maybe because you made a gross error, I showed you, you were wrong and you refused to apologize BEFORE I made any comment on the phone. HE STILL REFUSED TO APOLOGIZE. It is also none of his business what I say to someone on the phone. He had a snotty smirk on his face. THIS BANK IS SO BAD THAT NUMEROUS PEOPLE HAVE QUIT BANKING HERE. I am pulling my business out of this bank. The staff are rude, uninformed, make dangerous mistakes and treat customers like crap. I will be posting on all major social media platforms about the awful treatment I received.
If you want to manage your money, know what your balance is, understand the fees, or just keep track of pennies, go somewhere else, anywhere else, keep the money in a jar under your mattress or find another bank but close your accounts before you go stark, staring mad trying to work with this bank. It's the pits.
I had been at First Midwest since forever, never had a problem. Old National? Holy S---, Batman!!! I never know what I have or where or when, and the mobile stuff is ridiculous, DAYS behind, no info on weekends or holidays so if you buy a house on Friday it's not going to be shown on your account until next week.
Have fun if you stay, it's not funny.
I don’t know where to begin because this is the worst organization to exist with trash service.
It was a mistake to transition the brand name from First Midwest to Old National because this change screwed everyone out of account access.
Don’t start an account with this company because they don’t know what they’re doing. They couldn’t upgrade their system to function in any meaningful capacity, so how they stay in business is a miracle.
The only expectation you can have from this bank is chronic failure. Their online system is so ridiculously obsolete. Good luck to anyone who tries to read their bank statements.
This is what happens when low-IQ morons are responsible for managing a company.
On 3/29/2023 a client of mine had a CD coming due. Current CD rates range between 4 to 5% . This bank opened a CD for her with a rate of .31% !! Yes less than 1/3 of 1 %. for 1 year. ( $ 23000 )
Anonymously I called to inquire about CD rates. Angie quoted me CD's as follows 9Mos 3.96% 18 mos 3.76 % 30 mos at 3.5% When I asked for a 1 year CD she gave me .31 % . I exclaimed " that makes no sense " It doesn't. Yet they gave my elderly unknowing client the.31% without adequately advising her. I would NEVER trust this bank. Old National absorbed all the long term clients from First Midwest Bank and perhaps legally altered the term scale capitalizing on the older scale. I am planning to contact a higher authority to find if a complaint can be filed.
there is no question that Old National Bank is a terrible bank for savers. It is still paying only near zero interest on savings accounts when many other banks are paying at least 3 to 4%, and some as much as 5%. A bank that treats depositors' money as worthless is not the kind of bank to do business with. Old National is shameful
I was with First Midwest Bank and had no issues. The merger happened and it went downhill. The Overdraft and Service Charge fees are actually illegal, and if you’ve been affected don’t just settle with having the fees reversed. You can join a class action lawsuit and get what you truly deserve from this fraudulent bank!!
Old National Bank recently sold its health savings accounts business to UMB Bank. Without any prior notice, they canceled customers' debit cards, making it impossible to pay health care expenses including Medicare premiums. The new debit cards were never received. Without the new cards, it was impossible to access our health savings accounts, Old National/UMB refused to rectify this situation, leading us to file formal complaints with the US Treasury Department. Don't do business with either of these ripoff organizations!
I am closing my account! I been with First Midwest for 9 years, never had an issue. Soon as they Merge to ONB my account was comprised and $358 was stolen from my account. I receive a text message about the fraudulent activity, I called the bank right away and was told the dispute was put in and I had my card canceled and was told another card will be mailed out. 2 weeks later never received my new card, never received any email or notification about the dispute. I finally go into a local branch and come to find out the dispute was never put in. Since I was at the local bank I did get my new bank card, but never received it in the mail like I was told. The dispute was finally put in. It took another 2 weeks finally got a refund on my money. Here it is at this moment me and my husband went to the store and his card was declined. We tried to use mine, Declined! Haven’t received any texts or email at this moment on why my card is declined and of course it’s after hours so I can’t get a hold of anyone. I pray I don’t have any emergencies tonight or in the morning because my funds is on lock because if this terrible ass bank. I am done with their asses I’m switching my direct deposit to another bank that I just opened because I’m sick of their non-reliable asses!
The worst bank ever.
I used to be a First midwest Bank customer for over 9 years, Never hade a problem. I Zell $200.00 to my Brother on the 20th of sep and today the 22nd of sep and the money on hold but they took the money from my account on the 20th .
matter of fact i'm writing this while on the phone with ONB waiting for over 25 minutes on the line.
i Called them yesterday and the agent told me it's Zell issue, I'm calling again today and still waiting for an answer after calling Zell and they couldn't help me since i have zell through the bank.
Horrible customer service, bad phone waiting time.
I like to use and support small local banks (e.g. West Suburban), but this isn't it anymore. They will only contact you with account issues via mail (yes, MAIL through the Post Office), and will have no qualms turning your debt over to collections without a sincere attempt to contact you via phone or email.
Have 5 checking accounts at first Midwest that transferred over to old national with the merger, the combined deposits are quite substantial. The first screwup was the bank debited the same check twice, once on our last first midwest statement and then again on the new old national statement When we attempted to call old national customer service the hold time was over 90 minutes and they didn’t have an answer. We then went to the Winfield branch and they couldn’t provide an answer as their system was down, finally they corrected it after a week of calling the local branch. Today my wife went in to order new free checks as required for the takeover/merger and they couldn’t order checks as they couldn’t pull up the signature card, I could order the same checks free over the phone which didn’t require anything, yet the Bank manager refused to do anything without a signature card. When I attempted to show her the lack of logic in her ways she told me to leave which I did, she told me that a competing bank was right around the corner and maybe I would be better served there, trust me I will.
I had a HELOC with First Midwest which unfortunately has now transitioned to Old National. I paid my loan on July 8 before the merger and on July 12, imagine my surprise when I log into Old National for the first time and see a payment due AGAIN on July 13! I try calling Customer Service and there is an hour or more wait so I use the message option, take a screenshot of my July payment and ask for clarification as to why there is a second payment due that month with a 1 day notice. No response. I respond again a few days later. Nothing. Then I get a message telling me the case is closed assuming it has been handled. What??!! I respond back telling them to reopen and remove this amount due. Again nothing. Today I get a letter in the mail telling me my account is past due and I have a late fee. Unbelievable!! I can’t talk to anyone live and I get no responses to their messaging systems and still 45 minutes to an hour wait on the phone. Absolutely the worst customer service I have ever had to deal with! I’m about to just turn the entire thing over to my attorney.
The acquisition of 1st Midwest Bank by Old National Bank has been a disaster. Poor pre-merger information. Poor telephone support, with average wait times over an hour. Most banks keep the old routing number for a few years to allow smooth transition. Not ONB, a friends daughter could not get her direct deposit PAYROLL CHECK. How a month after the merger they still cannot answer the telephone. Branch employees distressed over the chaos and poor management. Last time I tried to visit a branch I saw 6 sad customers waiting and I choose not to join them. Wife closed our account after a 50+ year relationship. Daughter also closed her account. Will be closing 2 business accounts in the next month.
Been with this bank for many years it has turned into lazy, rude employees. When you walk into the lobby, they are rolling their eyes, I only go into the bank once or twice a week, since I’m that big of a burden on you I’ll take my business elsewhere.
They instantly approved a checking account for me, charged my credit card, then closed the account later the same day. Customer service was clueless and my money was gone. I received no communication or substantive information from the people that actually made the decision except for a boilerplate "we have decided to close your account" BS letter.
I recall a movie made about this bank, The Wizard of Oz. This bank has no brain, no heart, and no courage.
0/10 would not recommend.
Please do your research. Select a different bank to do business with. They make it VERY difficult to close an account. I closed an account that my parents had since they are both now deceased. They charged the account a fee for not maintaining a 5K balance. Not sure how you can charge an account when it has been closed!